424 Customer Support jobs in Nigeria

Customer support

Abuja, Abuja Federal Capital Territory NGN1200000 - NGN3600000 Y Dial Globe

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Job Description

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:


• Handle inbound and outbound calls with professionalism and empathy.


• Provide exceptional customer service and ensure customer satisfaction and retention.


• Promote and upsell products or services to meet or exceed sales targets.


• Manage customer inquiries, complaints, and requests efficiently.


• Work collaboratively with the team to achieve departmental goals.


• Maintain accurate records of customer interactions and transactions.

Requirements:


• Minimum 3 years of experience in a similar customer support and sales role.


• Automotive industry experience is a strong plus.


• Excellent communication and interpersonal skills.


• Ability to perform under pressure and meet sales targets.


• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").


• Experience working in a fast-paced environment.


• A team player who thrives in collaborative settings.


• Must be able to work 6 days a week.

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Customer Support

Lagos, Lagos NGN1200000 - NGN1680000 Y SHUREFIRE GLOBAL LINK LIMITED

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Job Description

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

  • Respond to customer and merchant inquiries via phone, email, or chat.
  • Guide merchants during onboarding and help customers with their orders.
  • Handle complaints professionally and provide quick solutions.
  • Share feedback from customers/merchants with the operations team.
  • Keep proper records of interactions and resolutions.
  • Promote a positive experience for all users of the platform.

Requirements

  • Degree or diploma in Business Administration or related fields.
  • Strong communication and interpersonal skills (both verbal and written).
  • Prior experience in customer support or e-commerce is an advantage.
  • Tech-savvy, comfortable using apps, smartphones, and basic office tools.
  • Organized, patient, and solution-oriented.
  • Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

  • Competitive pay.
  • Flexible work structure.
  • Supportive team and training.
  • Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

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Customer Support

Abeokuta NGN600000 - NGN750000 Y Fazt Order Limited

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Job Description

Today

Customer Support & Operations Officer
Fazt Order Limited
Customer Service & Support

Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Skills Required

Customer Service Orientation Time Management Basic computer knowledge

Job Summary

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time
Job Description/Requirements

Responsibilities:

  • Provide excellent customer service through calls, emails, and chats.
  • Handle customer inquiries, complaints, and feedback professionally and promptly.
  • Support operations team in monitoring and coordinating orders and deliveries.
  • Work closely with riders and vendors to ensure timely and accurate service.
  • Maintain accurate records of customer interactions and operational processes.
    Support management in operational planning and reporting.

Requirements:

  • Minimum of OND/HND/B.Sc in any relevant field.
  • Prior experience in customer service, logistics, or food delivery platforms is an advantage.
  • Excellent communication skills (spoken and written).
  • Comfortable using smartphones, apps, and computer dashboards.
  • Ability to multitask and stay calm under pressure.
  • Must be based in Abeokuta or willing to relocate.
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Customer Support

Abuja, Abuja Federal Capital Territory NGN600000 - NGN1200000 Y Alpha CX

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Job Description

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

  • Provide professional and empathetic phone support
  • Respond to inquiries via email and live chat in a timely manner
  • Accurately document and update customer records in the system
  • Manage return and refund requests while ensuring a positive customer experience
  • Provide product information, resolve order issues, and assist with troubleshooting
  • Maintain high customer satisfaction through clear and solution-oriented service
  • Collaborate with team members to address concerns and support service improvements

Requirements

  • 3–5 years of customer service experience (e-commerce preferred)
  • In-depth knowledge of return and refund processes
  • Strong organizational skills and attention to detail
  • Neutral/professional English accent
  • Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

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Customer Support

New Tech

Posted 20 days ago

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Job Description

*JOB TITLE:* Technical Support Engineer (ISP industry experience)

Location: Ikeja, Lagos.



We're looking for a Technical Support Engineer to join our team. This role requires a strong understanding of IT and telecommunications technologies, excellent communication skills, and a passion for helping people.



Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, and provide prompt and effective technical assistance.

• Diagnose and resolve complex technical issues related to our products and services, including network connectivity, hardware, and software problems.

• Maintain detailed and accurate records of all customer interactions and technical solutions in our ticketing system.



Qualifications

BSC/HND in any discipline

A solid understanding of telecommunications technologies.



Month Pay: 150,000
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Customer Support Officer

NGN75000 - NGN150000 Y 1999 Ideas Concepts, Innovations & Creations

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Job Description

Today

Customer Support Officer
1999 Ideas Concepts, Innovations & Creations
Customer Service & Support

Remote (Work From Home) Internship & Graduate

Advertising, Media & Communications NGN 75, ,000

Easy Apply

Job Summary

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The role involves assisting clients with inquiries, resolving issues, and ensuring customer satisfaction by providing excellent service across various communication channels.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 1 year
Job Description/Requirements

Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media.
  • Provide accurate information about products/services and company policies.
  • Resolve complaints and escalate complex issues to the appropriate department.
  • Maintain detailed records of customer interactions in CRM systems.
  • Follow up with customers to ensure resolution and satisfaction.
  • Collaborate with internal teams to improve service delivery and customer experience.
    Monitor customer feedback and provide insights for process improvement.

Requirements:

  • Proven experience in customer support or a similar role.
  • Strong communication and interpersonal skills.
  • Ability to handle difficult situations with patience and professionalism.
  • Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
  • Strong problem-solving and multitasking abilities.
  • High level of empathy and customer service orientation.
  • Bachelor's degree or equivalent experience preferred.
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Customer Support Engineer

Lagos, Lagos NGN900000 - NGN1200000 Y Women First Jobs

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Job Description

Role: Apple Certified Technician

Responsibilities:

  • Troubleshooting and Support: Diagnosing and resolving technical issues related to Apple hardware (MacBooks, iPhones, iPads) and software (macOS, iOS, applications).
  • Maintenance and Optimization: Ensuring optimal performance of Apple devices through regular maintenance, software updates, and system optimization.
  • User Support: Providing technical guidance and support to users on how to effectively utilize Apple products and services.
  • Hardware and Software Management: Managing and configuring Apple devices, including deployment, updates, and security configurations.
  • Documentation and Reporting: Maintaining accurate records of support requests, troubleshooting steps, and resolutions.
  • Staying Updated: Keeping current with the latest Apple technologies, products, and best practices through continuous learning.

Qualifications:

  • Technical Skills: Strong understanding of Apple hardware and software, operating systems, networking, and common applications.
  • Troubleshooting Abilities: Proven ability to diagnose and resolve technical problems efficiently.
  • Communication Skills: Excellent verbal and written communication skills for interacting with users and other IT professionals.
  • Customer Service Skills: Demonstrated ability to provide excellent customer service and support.
  • Certifications: Relevant Apple certifications like ACSP or ACMT (or equivalent experience)
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Customer Support Personnel

Enugu, Anambra NGN1200000 - NGN1500000 Y Nubia Integrated Mega Technology Ltd

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Job Description

Today

Customer Support Personnel
Nubia Integrated Mega Technology Ltd
Customer Service & Support

Enugu Full Time

IT & Telecoms NGN 75, ,000

Easy Apply

Job Summary

We are looking for a friendly, organized, and customer-focused individual to serve as both our Customer Support Personnel and Front Desk Officer. This role is the first point of contact for our customers, visitors, and partners, whether in person, by phone, or online.

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in person.
  • Resolve product/service issues by clarifying complaints, determining causes, and providing solutions.
  • Maintain customer records and update information in the system.
  • Provide accurate information about company products, services, and policies.
  • Escalate complex issues to the appropriate departments.
  • Answer, screen, and forward incoming calls.
  • Handle and record incoming/outgoing mail and deliveries.
    Provide administrative support to other departments as needed.

Requirements:

  • Bachelor's degree or equivalent experience in Business, Communications, or related field.
  • Proven experience in customer support, front desk, or administrative roles.
  • Strong communication and interpersonal skills.
  • Good problem-solving and conflict resolution abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic customer support software/CRM.
    Ability to multitask and remain calm under pressure.

Skills & Attributes

  • Excellent verbal and written communication skills.
  • Professional appearance and positive attitude.
  • Strong organizational skills and attention to detail.
  • Empathy and patience in handling customers.
  • Ability to work independently and in a team.
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Customer Support Agent

Lagos, Lagos NGN1600000 - NGN2400000 Y KAT TRANSPORT NG CO

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Job Description

About Us: BrightStar Care is a leading provider of home healthcare services in the United States. We are expanding our business network globally and seeking a motivated and results-driven customer support agent based in Nigeria. This role involves serving as the first point of contact for clients providing timely and effective assistance and ensuring a positive customer experience for a U.S.-based healthcare services and other task as assigned by the Manager.

Job Summary

We are seeking a proactive and customer-focused Customer Support Agent to join our team.

The ideal candidate will serve as the first point of contact for customers, providing assistance through phone, email, chat, or other communication channels.

The role involves addressing inquiries, resolving complaints, guiding customers on product or service usage, and ensuring a positive customer experience.

The Customer Support Agent will also document interactions, escalate complex issues to the appropriate departments, and contribute to improving customer satisfaction and retention.

The ability to work effectively during U.S. Central Illinois Time Zone hours.

Successful candidates will receive training and mentorship to help them develop strong customer care skills while promoting solutions that make real impact in people's lives.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate information about products, services, and company policies.
  • Handle complaints, troubleshoot issues, and resolve customer concerns efficiently.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Maintain records of customer interactions, transactions, and feedback.
  • Follow up with customers to ensure their issues are fully resolved.
  • Contribute to improving customer service processes by sharing insights and feedback.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
  • Gather and report feedback from clients to help improve service delivery and product development.
  • Stay informed about industry trends, competitor offerings, and regulatory changes in the healthcare space.
  • Prepare and submit regular activity reports, forecasts, and pipeline updates.
  • Ensure a high level of customer satisfaction through continuous engagement and customer support.

Qualifications & Skills:

  • Bachelor's degree or equivalent work experience (preferred but not always required).
  • Previous experience in customer service or a related role is an advantage.
  • Excellent communication skills—both written and verbal.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in using customer support software, CRM systems, or helpdesk tools.
  • Patience, empathy, and a positive attitude towards handling customer concerns.
  • Ability to work independently as well as part of a team.

Skills & Attributes:

  • Strong communication and interpersonal skills.
  • Fluent and clearly articulate
  • Ability to learn quickly and understand healthcare products/services.
  • Persuasive, confident, and target-driven mindset.
  • Energetic, target-driven mindset and able to own and drive business
  • Good presentation and negotiation abilities.
  • Tech-savvy with basic knowledge of Microsoft Office tools; familiarity with CRM software is a plus.
  • Self-motivated and able to work independently in a remote or field-based role.
  • Availability to work during U.S. Central Illinois Time Zone hours.

Working Conditions:

  • This is a fully remote position with a structured work schedule aligned to U.S. Central Time (CST), Monday through Friday, 8:00 AM to 4:00 PM CST.including weekends Saturday and Sundays
  • Candidates must be able to work and remain responsive during standard U.S. business hours, regardless of location.
  • A quiet, professional home office setup with reliable high-speed internet is required. (Must have a personal computer)
  • Daily work is conducted through digital platforms including video conferencing, cloud storage, email, and CRM tools.
  • No travel is required. All job duties, including credentialing, referrals, and client interactions, are performed remotely.

Benefits:

  • Opportunity to work and grow with a globally recognized organization.
  • Professional growth and development through training and support.
  • Flexible remote work schedule aligned with Central Illinois Time Zone.

Job Type: Full-time

Pay: ₦200, ₦250,000.00 per month

Education:

  • Undergraduate (Preferred)

Experience:

  • Healthcare: 3 years (Required)

Language:

  • English (Required)

Location:

  • Lagos (Required)
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Customer Support Representative

NGN300000 - NGN600000 Y Isaacs Consolidate

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Job Description

ABOUT US

Isaacs Consolidate is a dynamic business group that thrives at the intersection of innovation, strategy, and excellence. We operate through three specialized subsidiaries, each dedicated to delivering top-tier services across distinct industries:

Inscribe Fables
– Crafting compelling narratives through expert copywriting, content strategy, and brand storytelling to elevate businesses and drive conversions.

TechSphere Innovations
– Delivering cutting-edge IT solutions and project management strategies to streamline operations and foster business growth.

Sniper Entry
– Providing elite forex mentorship and training, equipping traders with the skills and insights needed to navigate the financial markets with confidence.

At Isaacs Consolidate, we are committed to transforming businesses and individuals through innovation, expertise, and strategic execution. With core values of Integrity, Collaboration, Inclusiveness, Innovation, and Excellence, we are dedicated to empowering our audience and creating impactful solutions. Join us as we expand our reach and enhance our brand presence.

ROLE OVERVIEW

We are seeking a proactive, dedicated and empathetic
Volunteer Customer Support Representative
to serve as the first line of contact for clients, customers, providing prompt, professional, and effective assistance across multiple channels including email, chat, social media, cellphone and community members across our subsidiaries. This role offers a unique opportunity to build experience in a dynamic, impact-driven company while supporting clients across industries. It requires excellent communication skills, problem-solving ability, and a customer-first mindset.

WHAT YOU'LL DO

  • Respond to customer inquiries in a timely and accurate manner.
  • Resolve product or service issues by clarifying customer complaints, determining the cause, and selecting the best solution.
  • Guide customers through our services, troubleshoot issues, and offer technical assistance where needed.
  • Maintain a high level of professionalism and empathy when handling customer concerns.
  • Document and track customer interactions and feedback to help improve products and services.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Track client feedback, frequently asked questions, and report patterns to internal teams.
  • Follow up with clients to ensure satisfaction and provide after-support where necessary.
  • Assist in onboarding new clients and participants during webinars, bootcamps, or training programs.
  • Collaborate with the marketing and admin teams to ensure seamless communication with our audience.

WHO WE ARE LOOKING FOR

  • Proven experience in a customer service/support role (1-2 years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and manage time efficiently.
  • Familiarity with CRM systems and customer support software e.g Zendesk is a plus.
  • A team player with a positive attitude and customer-centric approach.
  • Empathetic, friendly, and patient approach to client interaction.
  • Basic familiarity with email.
  • Willingness to learn and adapt in a fast-paced, evolving environment.
  • Passion for client engagement, learning, and service delivery.

WHAT'S IN IT FOR YOU

  • Real-world experience in customer service across three growing business units.
  • Opportunity to build your resume and professional network.
  • Exposure to the inner workings of a multi-industry company.
  • Priority consideration for future paid roles within Isaacs Consolidate.
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