11 Customer Support jobs in Nigeria
Customer Support Officer
Posted 20 days ago
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Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
Customer Support Team Leader
Posted 22 days ago
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Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
Service Operations & Client Support Executive Telecoms
Posted 9 days ago
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Job Description
We are looking for a results-driven and detail-oriented Service Operations & Client Support Executive to play a critical role in ensuring smooth coordination between our field sales team, internal departments, and clients. This role supports service delivery excellence, boosts customer satisfaction, and enhances operational efficiency across the telecoms service chain.
Key ResponsibilitiesCoordinate field sales operations including scheduling, internal communications, and document management.
Ensure the availability and readiness of sales tools, materials, and technical resources.
Provide timely post-sales support, addressing client inquiries and resolving complaints professionally.
Track operational and financial data, preparing detailed reports for management insight.
Accurately process and follow up on client orders and service requests.
Proactively update clients on service progress, delays, or issues, ensuring timely resolutions.
Monitor performance indicators, flag inefficiencies, and recommend workflow improvements.
RequirementsB.Sc./BA in Business Administration or related field (certifications in Sales or Customer Service are a plus).
2-4 years of proven experience in service coordination, operations support, or project administration preferably within the telecoms or IT services industry.
Good understanding of web-based platforms or software-related services is an added advantage.
Proficient in Microsoft Office Suite and CRM systems.
Strong organizational, multitasking, and analytical skills with high attention to detail.
Excellent communication skills both written and verbal.
A self-motivated team player with a high sense of accountability and professionalism.
BenefitsCompetitive net monthly salary of 250,000
Health insurance
Pension contributions
Structured career growth and skill development opportunities
Supportive, high-performance team environment
Ongoing training and performance-based bonuses
Customer Service Representative
Posted 6 days ago
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Job Description
Customer service Representative
Posted 9 days ago
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Job Description
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
Customer Service Representative
Posted 13 days ago
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Job Description
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction. The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures. br>
Key Responsibilities.
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries. < r>• ollowing up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• M nage large volume of incoming phone calls. < r>• H ndle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Skills and Requirements.
• Bac elor's Degree in Mass Communication, Public Relations, or a related field of study. < r>• S rong interpersonal and communication skills. < r>• P oficiency in CRM software and other sales tools. < r>• A ility to multi task, prioritize and manage time effectively. < r>• C stomer orientation and ability to adapt/ respond to different kinds of characters < r>• M st possess excellent listening skills.
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Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
Customer Service Representative Job at Ileoja Market Place
Posted today
Job Viewed
Job Description
Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Oyo
Customer Service / Telesales Representative
Posted 9 days ago
Job Viewed
Job Description
br>Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded < r>Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For: < r>Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.