265 Customer Support jobs in Nigeria

Crescita Solutions is a results-focused digital marketing agency in Nigeria & Ghana, helping brands, creators, and organizations achieve measurable growth through data-driven campaigns, high-impact branding, and cutting-edge web technologies.

We are recruiting to fill the position below:

Job Position: Customer Support / Client Success Associate

Job Location: Lagos

Role Overview

• We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients.
• This role requires someone who is empathetic, detail-oriented, and skilled at building relationships.
• You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Preferred Qualifications:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Very attractive.

Method of Application

Interested and qualified candidates should send their CV / Portfolio to: using "Customer Support / Client Success Associate – Crescita Solutions" as the subject of the email.

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

As a Customer Support Associate at Expertlisting, you will ensure users have a smooth and positive experience. You'll verify property listings, resolve inquiries, and educate users about our services, all while upholding the high standards of accuracy and professionalism that define Expertlisting. If you're empathetic, organized, and thrive in a dynamic environment, we would love to have you on our team

What You'll do:

• Contact landlords to verify property listings, ensuring our platform is accurate and reliable.
• Assist users via phone, email, or chat with a friendly, professional approach.
• Resolve issues, like landlord concerns, with empathy and clarity.
• Explain our platform to users, helping them understand our unique value.
• Stay organized while managing multiple tasks in a fast-paced startup environment.
• Track progress and provide simple updates using basic tools like spreadsheets.

What We're Looking For:

• 1-2 years of experience in customer support or a similar role (real estate experience is a bonus but not required).
• Great communication skills and a knack for simplifying complex ideas.
• Strong organization and problem-solving skills to handle multiple tasks.
• Comfort with basic tech tools (e.g., spreadsheets or customer support software).
• Enthusiasm for joining a startup, with adaptability and a team-oriented mindset.
• Flexible availability to support our growing user base.

This is an On-site role.

Today

Lagos Full Time

Banking, Finance & Insurance NGN 150, ,000

Easy Apply

We are looking for a Customer Support Representative to assist with processing transactions, providing excellent service to users, and ensuring smooth daily operations. This role involves supporting customers, resolving inquiries, and maintaining efficient workflows to meet company standards.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Process and review customer transactions accurately and in a timely manner.
• Respond to customer inquiries and provide helpful solutions.
• Maintain detailed records of completed and pending tasks.
• Collaborate with internal teams to address operational issues.
• Monitor and report potential risks or irregularities in transactions.
  Suggest improvements to enhance processes and the customer experience.

Requirements:

• Strong communication and interpersonal skills.
• High attention to detail with the ability to multitask.
• Basic technical proficiency with customer service or administrative tools.
• Prior experience in customer service, operations, or administrative roles is a plus.
  Problem-solving mindset and ability to work effectively under pressure.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth in a fast-paced environment.
• A supportive and collaborative team culture.
• Training and resources to help you succeed.

**Location : Bodija,Ibadan

Job Type : Full Time( Onsite)

Salary: 70k**
Qualification:

* HND/ Bsc in any field

* 1-2 years experience in customer support role

* Excellent verbal and written communication skill

* Proficiency in Microsoft office ( Word, excel, outlook.)

Send CV to: using the Job Title as the subject of the mail

Today

Remote (Work From Home) Full Time

Entertainment, Events & Sport NGN 250, ,000

Easy Apply

The Customer Support Analyst (Startup – Gaming & Sports Betting) will be responsible for monitoring, analyzing, and improving customer service interactions, ensuring maximum satisfaction and identifying areas for service improvement. You will collaborate with the support team and product managers to streamline processes and enhance service quality.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Analyse tickets, chats, and customer interactions to identify trends and recurring issues.
• Prepare weekly reports on customer service performance metrics.
• Work with internal teams to implement solutions for recurring problems.
  Support the training and development of customer service staff.

Requirements :

• Experience in data analysis and customer service KPIs.
• Familiarity with help desk tools (Zendesk, Freshdesk, etc.).
• Strong communication and problem-solving skills.
• Fluent in English, both written and spoken.

Company Description

Micserah is the first truly Nigerian watch brand, dedicated to producing high-quality watches at affordable prices. Designed in Nigeria, Micserah is committed to offering exceptional products that resonate with the local market and beyond. Our mission is to blend quality craftsmanship with accessible pricing for our customers.

Micserah Watches is expanding, and we're seeking a Customer Support & Sales Representative to join our growing team.

If you're detail-oriented, love engaging with customers, and are confident using digital tools to manage sales and website reports, this role is for you.

What you'll do:

– Provide timely and professional customer support across email, phone, and chat.

– Help manage sales orders and track customer purchases on our website.

– Generate and review website sales reports to support decision-making.

– Represent the Micserah brand voice with warmth, precision, and empathy.

What we're looking for:

– Strong communication skills (written & spoken).

– Previous customer service or sales experience is a plus.

– Ability to work with e-commerce platforms (Shopify experience is an advantage).

– A proactive, positive, and solution-oriented mindset.

Location: Hybrid (Remote + Lagos Office)

To apply, send your CV and a short note to

To know more about us, please visit

Be part of a brand redefining African luxury.

We are seeking
driven and customer-focused individuals
to join our team as
Collections & Customer Support Agents
. In this role, you will work on behalf of our
UK-based client
to manage customer interactions with a focus on
debt recovery, account resolution, and excellent customer experience
.

As a key member of our BPO team, you will be responsible for handling sensitive customer accounts, negotiating repayment plans, resolving disputes, and ensuring that all communications are carried out professionally and in compliance with client and regulatory standards.

Responsibilities:

• Contact customers regarding overdue accounts and negotiate appropriate repayment solutions.
• Deliver
  exceptional customer support
  by listening, empathizing, and resolving queries effectively.
• Maintain accurate and up-to-date records of all customer interactions and payment arrangements.
• Work towards individual and team recovery targets while upholding
  Treating Customers Fairly (TCF)
  principles.
• Adhere to
  UK regulatory compliance guidelines
  and client-specific processes.
• Escalate complex issues to supervisors while maintaining ownership of customer experience.
• Contribute to a collaborative team environment with a focus on continuous improvement.

Requirements:

• Minimum of
  1–2 years' experience
  in collections, recovery, customer service, or a contact centre role
• Degree qualification in any program of study from a recognised University.
• Strong negotiation and problem-solving skills.
• Excellent verbal and written communication in English with a
  neutral/clear accent
  suitable for UK customers.
• Resilience, empathy, and the ability to remain professional in challenging conversations.
• Good computer literacy (MS Office, CRM tools, and call centre systems).
• Ability to work with targets, deadlines, and performance metrics.

Perks & Opportunities:

Comprehensive training on client systems, debt recovery processes, and compliance standards.

Career growth opportunities within a fast-growing BPO.

A supportive and professional work environment.

Exposure to international client operations.