Explore customer service and helpdesk job opportunities in Nigeria's growing market. Positions span various industries, from telecommunications to e-commerce, reflecting the country's expanding digital landscape. Customer support roles often require strong communication skills, problem-solving abilities, and a dedication to client satisfaction.11 Customer Service & Helpdesk jobs in Nigeria
Services Support Intern (NYSC) - Nigeria
Lagos, Lagos
GE Vernova
Posted 5 days ago
Job Viewed
Job Description
**Job Description Summary**
Job Description Summary
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
This is a 1-year internship (NYSC) at GE Vernova, enables you to interact with innovators in your field, whilst being mentored by leaders who will develop your potential through hands-on experience that will equip you with the right skills in your chosen career field. Most of our leadership development program participants were interns with us first. We are looking for string potential and highly motivated recent graduates who are based in Nigeria.
**Job Description**
**What you'll do;**
**The intern will be required to support business activities, whilst working on challenging projects that present great learning opportunities such as;**
- Coordinate with customers and Aero Services ITR team to establish and keep issues trackers for customers.
- Support Services team with updating projects pipeline list and deals forecast and ensure they remain up to date.
- Coordinate quote and purchase order issuing process with customers.
- Establish and keep an update file on on-going project progress.
- Coordinate invoices issuing and track respective payments from customers.
- Liaise with Customers where necessary to support projects delivery activity.
- Update and keep track of parts and equipment shipment in conjunction with the logistics and customs teams.
- Support projects execution and coordinate EHS data as well lessons learnt and quality parameters. - Keep tracker for PO and LOCs (Letter of Credits) and follow up with ITR team & customer for revisions and amendments if/when needed.
- Report out to activities in her/his responsibilities regularly and accurately as a valuable member of our team
**Our interns are exposed to;**
- Challenging work assignments
- Exposure to a multinational company
- Developmental feedback exposure to senior leadership
**What you'll bring;**
- Bachelor's degree in engineering, mechanical or electrical
- Basic experience in engineering.
- Must have been mobilized for NYSC and been posted to Lagos.
- Good Verbal and written communication skills in English.
- Flexibility to travel to customer sites.
- Proficiency in Microsoft Office
**What will make you stand out;**
- Basic experience in ERP tools is a plus.
- Strong attention to detail ensuring timely follow-up and closure
- Clear, concise and articulate communication skills - verbal, written and listening.
- Able to take on ad-hoc assignments and work flexible hours as required.
- Ability to handle business sensitive information with the highest degree of integrity.
- Good organizational and efficiency skills; Experience working within a very busy environment where deadlines are clearly defined and must be met.
- Ability to prepare and deliver effective presentations
- Demonstrated leadership ability
- High performer with a passion to achieve positive business result
- Curiosity and desire to learn and expand skill set
- Flexible, adaptable, and open to change
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Job Description Summary
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
This is a 1-year internship (NYSC) at GE Vernova, enables you to interact with innovators in your field, whilst being mentored by leaders who will develop your potential through hands-on experience that will equip you with the right skills in your chosen career field. Most of our leadership development program participants were interns with us first. We are looking for string potential and highly motivated recent graduates who are based in Nigeria.
**Job Description**
**What you'll do;**
**The intern will be required to support business activities, whilst working on challenging projects that present great learning opportunities such as;**
- Coordinate with customers and Aero Services ITR team to establish and keep issues trackers for customers.
- Support Services team with updating projects pipeline list and deals forecast and ensure they remain up to date.
- Coordinate quote and purchase order issuing process with customers.
- Establish and keep an update file on on-going project progress.
- Coordinate invoices issuing and track respective payments from customers.
- Liaise with Customers where necessary to support projects delivery activity.
- Update and keep track of parts and equipment shipment in conjunction with the logistics and customs teams.
- Support projects execution and coordinate EHS data as well lessons learnt and quality parameters. - Keep tracker for PO and LOCs (Letter of Credits) and follow up with ITR team & customer for revisions and amendments if/when needed.
- Report out to activities in her/his responsibilities regularly and accurately as a valuable member of our team
**Our interns are exposed to;**
- Challenging work assignments
- Exposure to a multinational company
- Developmental feedback exposure to senior leadership
**What you'll bring;**
- Bachelor's degree in engineering, mechanical or electrical
- Basic experience in engineering.
- Must have been mobilized for NYSC and been posted to Lagos.
- Good Verbal and written communication skills in English.
- Flexibility to travel to customer sites.
- Proficiency in Microsoft Office
**What will make you stand out;**
- Basic experience in ERP tools is a plus.
- Strong attention to detail ensuring timely follow-up and closure
- Clear, concise and articulate communication skills - verbal, written and listening.
- Able to take on ad-hoc assignments and work flexible hours as required.
- Ability to handle business sensitive information with the highest degree of integrity.
- Good organizational and efficiency skills; Experience working within a very busy environment where deadlines are clearly defined and must be met.
- Ability to prepare and deliver effective presentations
- Demonstrated leadership ability
- High performer with a passion to achieve positive business result
- Curiosity and desire to learn and expand skill set
- Flexible, adaptable, and open to change
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Betfigo
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service and Sales Associate
Lagos, Lagos
BLAKSKILL LIMITED
Posted 16 days ago
Job Viewed
Job Description
Position: Customer Service and Sales Associate
Industry: Retail (Bedroom and Bathroom Products) br>Location: Lagos and Abuja, Nigeria
Job Type: Full Time
Budget: ₦120,000 < r>
Job Description (Summary):
As Customer Service and Sales Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and generating sales through upselling and cross-selling. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering outstanding customer experiences.
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and concerns in a fair and courteous manner.
Provide accurate and detailed information about products and services.
Escalate complex customer issues to senior management as needed.
Sales
Generate sales through upselling and cross-selling techniques.
Identify and pursue new sales opportunities through outbound calls and emails.
Build and maintain strong relationships with existing customers to drive repeat business.
Meet and exceed monthly sales targets.
Administrative
Maintain accurate and up-to-date customer records.
Process customer orders and returns in a timely and efficient manner.
Collaborate with internal teams to resolve customer issues and improve processes.
Participate in ongoing training and development to improve knowledge and skills.
Required Qualifications & Experience:
Bachelor's degree in Business, Marketing, or related field preferred.
2-3 years of experience
Proximity to the Island
Male or Female
Previous experience in Customer service and sales will be preferred
Industry: Retail (Bedroom and Bathroom Products) br>Location: Lagos and Abuja, Nigeria
Job Type: Full Time
Budget: ₦120,000 < r>
Job Description (Summary):
As Customer Service and Sales Associate, you will be responsible for providing exceptional customer service, resolving customer complaints, and generating sales through upselling and cross-selling. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering outstanding customer experiences.
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and concerns in a fair and courteous manner.
Provide accurate and detailed information about products and services.
Escalate complex customer issues to senior management as needed.
Sales
Generate sales through upselling and cross-selling techniques.
Identify and pursue new sales opportunities through outbound calls and emails.
Build and maintain strong relationships with existing customers to drive repeat business.
Meet and exceed monthly sales targets.
Administrative
Maintain accurate and up-to-date customer records.
Process customer orders and returns in a timely and efficient manner.
Collaborate with internal teams to resolve customer issues and improve processes.
Participate in ongoing training and development to improve knowledge and skills.
Required Qualifications & Experience:
Bachelor's degree in Business, Marketing, or related field preferred.
2-3 years of experience
Proximity to the Island
Male or Female
Previous experience in Customer service and sales will be preferred
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Representative
Abuja, Abuja Federal Capital Territory
Webdevlab
Posted 20 days ago
Job Viewed
Job Description
We’re seeking friendly, motivated individuals to join our team as Customer Care Representatives. In this role, you’ll be the first point of contact for our customers—assisting with questions, resolving issues, and ensuring a positive experience across phone, email, or chat platforms.
br>This is an excellent opportunity for anyone who enjoys helping people, remote work might be available with time
Responsibilities:
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist with product questions, order issues, and general support
Provide clear and helpful information while maintaining a positive tone
Document customer interactions accurately
Work collaboratively with other team members and departments to resolve complex issues
Requirements:
Excellent written and verbal communication skills
Basic computer literacy and ability to navigate web-based tools
Strong problem-solving abilities and a calm, customer-first mindset
Reliable internet connection and a quiet workspace
Previous customer service experience is a plus but not required
Assessment Survey:
To ensure the best fit for the team, all applicants will complete a short assessment survey after applying. This helps us match you to the best available opportunities based on your strengths and preferences.
br>This is an excellent opportunity for anyone who enjoys helping people, remote work might be available with time
Responsibilities:
Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist with product questions, order issues, and general support
Provide clear and helpful information while maintaining a positive tone
Document customer interactions accurately
Work collaboratively with other team members and departments to resolve complex issues
Requirements:
Excellent written and verbal communication skills
Basic computer literacy and ability to navigate web-based tools
Strong problem-solving abilities and a calm, customer-first mindset
Reliable internet connection and a quiet workspace
Previous customer service experience is a plus but not required
Assessment Survey:
To ensure the best fit for the team, all applicants will complete a short assessment survey after applying. This helps us match you to the best available opportunities based on your strengths and preferences.
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Associate
100001 Lagos, Lagos
Nomba
Posted 3 days ago
Job Viewed
Job Description
Launched in 2017 as Kudi.ai, a chatbot that enables financial transactions through social apps, Nomba has evolved into one of Nigeria’s leading financial technology platforms. We began by empowering everyday people to serve as neighbourhood banks—offering essential services like withdrawals, transfers, and bill payments, especially in underserved communities. That foundation has grown into a powerful infrastructure that now processes over $1 billion in payments every month. Today, Nomba serves more than 1 million customers—spanning consumers, agents, and businesses of all sizes. Our platform now includes a full suite of business banking tools such as advanced dashboards, treasury features, and integrated payment solutions that help businesses manage their finances and scale efficiently. On the consumer side, we offer intuitive tools for wealth building and financial control, including flexible savings options, spend analytics, scheduled transfers, and interest-free Islamic savings. We’re not just powering payments—we’re helping people and businesses move forward with confidence.With a team of over 250 passionate and driven individuals, we’re not just building financial tools — we’re pushing boundaries and reimagining what’s possible for millions across Nigeria. Every line of code, every customer interaction, and every new idea contributes to our mission: to enable economic prosperity by helping individuals and businesses run efficiently and achieve their goals. As you join us on this journey, know that you’re becoming part of something bigger — a team committed to shaping the future of finance and unlocking opportunity for all.What You’ll Do Operate as the lead point for any and all matters specific to customer account. Provide seamless/personalized customer experience to our customers. Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead. Interface with internal stakeholders to ensure an effective resolution process for our customers/stakeholders. Maintain updated knowledge of the organization's products, services, and customer service policies. Communicate effectively with stakeholders to help resolve issues with Nomba support tools. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits. Establish and maintain good rapport with customers by using positive language and anticipating their needs. Learn our product to configure the platform to meet the needs of new users. Provide platform training and onboarding for new and existing users. Develop and maintain an ideal user/customer profile and collect User feedback. Interface with other internal teams in order to help agents resolve their issues. Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution. RequirementsWho You Are Required: Strong command of written and verbal English Minimum of a Bachelor’s degree from a recognised institution. Friendly and welcoming manner with clients and other members of the customer service team. Action-Oriented and should be able to follow up on feedback to ensure positive outcomes. Familiarity with customer relationship management (CRM) software programs. Ability to explain complex concepts in a clear, simple manner to customers. Excellent organizational and multitasking skills. Ability to maintain a calm and polite manner in stressful situations. Willingness to cooperate with customers and management to resolve any issues that may arise. Passion for delivering an amazing customer experience. Good time management skills and an ability to thrive in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
4
Service Operations & Client Support Executive Telecoms
234 Lagos, Lagos
Sigma Consulting Group
Posted 9 days ago
Job Viewed
Job Description
Location: Lekki, Lagos, NigeriaExperience: 2-4 yearsEmployment Type: Full TimeNet Monthly Salary: 250,000 About the Role
We are looking for a results-driven and detail-oriented Service Operations & Client Support Executive to play a critical role in ensuring smooth coordination between our field sales team, internal departments, and clients. This role supports service delivery excellence, boosts customer satisfaction, and enhances operational efficiency across the telecoms service chain.
Key ResponsibilitiesCoordinate field sales operations including scheduling, internal communications, and document management.
Ensure the availability and readiness of sales tools, materials, and technical resources.
Provide timely post-sales support, addressing client inquiries and resolving complaints professionally.
Track operational and financial data, preparing detailed reports for management insight.
Accurately process and follow up on client orders and service requests.
Proactively update clients on service progress, delays, or issues, ensuring timely resolutions.
Monitor performance indicators, flag inefficiencies, and recommend workflow improvements.
RequirementsB.Sc./BA in Business Administration or related field (certifications in Sales or Customer Service are a plus).
2-4 years of proven experience in service coordination, operations support, or project administration preferably within the telecoms or IT services industry.
Good understanding of web-based platforms or software-related services is an added advantage.
Proficient in Microsoft Office Suite and CRM systems.
Strong organizational, multitasking, and analytical skills with high attention to detail.
Excellent communication skills both written and verbal.
A self-motivated team player with a high sense of accountability and professionalism.
BenefitsCompetitive net monthly salary of 250,000
Health insurance
Pension contributions
Structured career growth and skill development opportunities
Supportive, high-performance team environment
Ongoing training and performance-based bonuses
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Manager
100001 Lagos, Lagos
Alan & Grant
Posted 13 days ago
Job Viewed
Job Description
Our client is an indigenous oil and gas company in Nigeria.
Job Summary
The Customer Care Manager will lead all customer support functions, ensuring seamless local and international communication. This role involves supervising the customer care team, resolving escalated issues, enhancing services quality, and driving customer care team, resolving escalated issues, enhancing service quality, and driving customer satisfaction through excellent service. The manager will collaborate closely with internal and external stakeholders to address customer needs, improve processes, and promote the Pinnacle Oil and Gas Ltd (POGL) brand globally.Key Responsibilities Care & Support Management
Supervise daily operations of the customer care team, ensuring all inquiries and complaints are handled promptly and accurately.Develop and implement policies for handling local and international correspondence, ensuring adherence to service standards. Monitor customer interaction channels, including email, phone, and social media for prompt responses and resolution.Communication Excellence .
Establish effective communication protocols for managing diverse customer interactions. Act as the primary point of escalation for complex or high- priority cases, ensuring swift resolution.Maintain professional, culturally sensitive communication with international stakeholders and partners.Customer Experience Enhancement
Analyze customer feedback to identify recurring issues and develop improvement strategies. Lead initiatives to enhance the overall customer journey, ensuring consistency across all touch points. Develop loyalty programs and proactive communication strategies to boost customer retention.Leadership & Team Development
Recruit, train, and mentor the customer care team to achieve high levels of performance. Conduct regular performance reviews and establish development plans for team members. Organize training programs on conflict resolution, effective communication,and product knowledge.Performance & Reporting
Monitor and report customer service metrics regularly to senior management.Identify trends in customer inquiries and provide actionable insights for operational improvements. Develop dashboards to track team performance and align it with organizational goals.Policy & Compliance
Ensure all operational activities meet or exceed industry safety, health, environmental, and quality standards.Monitor and report customer service metrics regularly to senior management. Identify trends in customer inquiries and provide actionable insights for operational improvements. Develop dashboards to track team performance and align it with organizational goals. RequirementsBachelor’s degree in Business Administration,Communications, Marketing, Social Sciences, or a related field. A Master’s degree or professional certification in Customer Service Management, Business Communication or related areas an added advantage. Strong understanding of customer service operations, service quality standards, and performance management. Demonstrated ability to handle escalations and high priority customer concerns professionally and efficiently. Proficiency in the use of Customer Relationship Management (CRM) systems,help desk platforms. Ability to design and implement customer service policies, process improvements, and loyalty programs. Knowledge of data protection regulations and customer confidentiality protocols. Familiarity with global communication practices and cultural sensitivities in international customer interactions. Excellent interpersonal, communication, and negotiation skills. Strong leadership abilities with proven experience in coaching, mentoring, and team development. High emotional intelligence and conflict-resolution skills. Analytical mindset with the ability to interpret customer data and implement improvements strategies. Proactive, solution oriented and committed to delivering customer experiences.Ability to thrive in a fast-paced, high-pressure environment. Minimum of 8 years progressive experience in customer service, with at least 3 years in a managerial or supervisory role. Proven experience in customer care management within the oil and gas downstream sector, logistics, energy, or other high-volume, customer-facing industries. Track record of successfully managing international customer relations and complex service environments.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 22 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
7
Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria. Job Summary The Client Services Manager is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management • Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.• Assist clients in executing their tailored investment strategies across various products.Client Communication & Support • Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.• Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery• Offer tailored advice and insights to clients based on their needs and investment objectives.• Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience • Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.• Gather feedback to continually improve client experience and service qualityRequirements• Bachelor’s degree in Business, Finance, Psychology or related discipline. • CCSP or any relevant professional certificate.• 5+ years of proven experience in client services, relationship management, or private banking within financial services or wealth management.• Strong interpersonal and communication skills, with a client-focused mindset.• Proficiency in CRM tools, Microsoft Office, and financial reporting is a plus• Excellent organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
8
Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria.Job Summary The Client Services Officer is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.Assist clients in executing their tailored investment strategies across various products.Client Communication & Support Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery Offer tailored advice and insights to clients based on their needs and investment objectives.Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.Gather feedback to continually improve client experience and service quality.RequirementsBachelor’s degree in Business, Finance, Psychology or related discipline.CCSP or any relevant professional certificate.5+ years of proven experience in client services, customer care, relationship management, or private banking within financial services or wealth management.Strong interpersonal and communication skills, with a client-focused mindset.Proficiency in CRM tools, Microsoft Office, and financial reporting is a plusExcellent organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
9