Explore customer service and helpdesk job opportunities in Nigeria's growing market. Positions span various industries, from telecommunications to e-commerce, reflecting the country's expanding digital landscape. Customer support roles often require strong communication skills, problem-solving abilities, and a dedication to client satisfaction.32 Customer Service & Helpdesk jobs in Nigeria
Helpdesk Support Service Desk Team Lead
Lagos, Lagos
Quintevo Nigeria Limited
Posted today
Job Viewed
Job Description
Job Summary:
The Helpdesk Support Team Lead is responsible for overseeing the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and delivering excellent customer support. This role involves supervising helpdesk staff, managing escalations, monitoring performance metrics, and implementing best practices to improve service delivery. br>Key Responsibilities:
Lead and supervise the helpdesk team to provide first-line technical support to users.
Assign, monitor, and prioritize support tickets to ensure timely resolution.
Serve as the escalation point for complex technical issues.
Develop and implement service desk policies, procedures, and best practices.
Monitor team performance and prepare reports on service desk operations.
Provide training, mentoring, and performance feedback to helpdesk staff.
Collaborate with IT managers to enhance systems, processes, and user experience.
Ensure compliance with SLAs and customer satisfaction goals
Qualifications
Bachelor's degree in computer science, software engineering, or related field.
Certifications
Azure Fundamentals, Azure Administrator, Windows 10 Desktop Support or equivalent Microsoft Certifications.
Experience
Minimum 5 years of computer-related support experience in Windows OS.
Special Requirements
Knowledge of IT standards, Strong customer service focus, Project management skills, Ability to organize work efficiently, Report generation through IT tools.
The Helpdesk Support Team Lead is responsible for overseeing the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and delivering excellent customer support. This role involves supervising helpdesk staff, managing escalations, monitoring performance metrics, and implementing best practices to improve service delivery. br>Key Responsibilities:
Lead and supervise the helpdesk team to provide first-line technical support to users.
Assign, monitor, and prioritize support tickets to ensure timely resolution.
Serve as the escalation point for complex technical issues.
Develop and implement service desk policies, procedures, and best practices.
Monitor team performance and prepare reports on service desk operations.
Provide training, mentoring, and performance feedback to helpdesk staff.
Collaborate with IT managers to enhance systems, processes, and user experience.
Ensure compliance with SLAs and customer satisfaction goals
Qualifications
Bachelor's degree in computer science, software engineering, or related field.
Certifications
Azure Fundamentals, Azure Administrator, Windows 10 Desktop Support or equivalent Microsoft Certifications.
Experience
Minimum 5 years of computer-related support experience in Windows OS.
Special Requirements
Knowledge of IT standards, Strong customer service focus, Project management skills, Ability to organize work efficiently, Report generation through IT tools.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
LD&D Consulting
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Sales Representative
Location: Ikoyi,Lagos br>Employment Type: Full-Time
Salary: ₦100,000 < r>
Job Summary
We are seeking an enthusiastic and target-driven Customer Sales Representative to join our team. The ideal candidate will be responsible for engaging with customers, promoting company products/services, and closing sales while providing excellent customer service. This role requires strong communication skills, a proactive attitude, and the ability to build lasting customer relationships.
Key Responsibilities
Engage with new and existing customers to understand their needs and recommend suitable products/services.
Achieve and exceed monthly sales targets.
Maintain accurate records of customer interactions and transactions.
Follow up with clients to ensure satisfaction and encourage repeat business.
Assist customers with inquiries, complaints, or product/service information.
Collaborate with the sales team to develop strategies for business growth.
Stay updated on company products, services, and promotions.
Requirements
Minimum of OND/HND/B.Sc. in Marketing, Business Administration, or related field.
1–2years’ proven experience in sales,customer service or client relationship.
Excellent communication, interpersonal, and negotiation skills.
Strong problem-solving and customer service abilities.
Self-motivated, goal-oriented, and able to work with minimal supervision.
Location: Ikoyi,Lagos br>Employment Type: Full-Time
Salary: ₦100,000 < r>
Job Summary
We are seeking an enthusiastic and target-driven Customer Sales Representative to join our team. The ideal candidate will be responsible for engaging with customers, promoting company products/services, and closing sales while providing excellent customer service. This role requires strong communication skills, a proactive attitude, and the ability to build lasting customer relationships.
Key Responsibilities
Engage with new and existing customers to understand their needs and recommend suitable products/services.
Achieve and exceed monthly sales targets.
Maintain accurate records of customer interactions and transactions.
Follow up with clients to ensure satisfaction and encourage repeat business.
Assist customers with inquiries, complaints, or product/service information.
Collaborate with the sales team to develop strategies for business growth.
Stay updated on company products, services, and promotions.
Requirements
Minimum of OND/HND/B.Sc. in Marketing, Business Administration, or related field.
1–2years’ proven experience in sales,customer service or client relationship.
Excellent communication, interpersonal, and negotiation skills.
Strong problem-solving and customer service abilities.
Self-motivated, goal-oriented, and able to work with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
1
Call Center Supervisor (Renewable Energy)
Bluewave New Energy Technology
Posted 2 days ago
Job Viewed
Job Description
We’re Hiring: Call Center Supervisor (Renewable Energy)
br>Location: Lagos
Industry: Renewable Energy
Employment Type: Full-Time
Are you a dynamic leader with a passion for customer service and sales?
Join our team and help us deliver clean, reliable energy solutions to communities across Nigeria.
What You’ll Do: < r>- Lead and coach call center agents to deliver top-notch customer service
- Oversee inbound & outbound calls (customer support + telesales)
- Monitor performance, resolve escalations, and drive customer satisfaction
- Collaborate with sales & technical teams to ensure smooth project delivery
What We’re Looking For: < r> Degree in Business, Marketing, or related field
4–5 years’ call center experience (2+ years in supervision/team lead role)
Passion for renewable energy and sustainability
Why Join Us?
Competitive pay + performance incentives
Career growth in a fast-growing renewable energy company
Be part of the clean energy movement!
br>Location: Lagos
Industry: Renewable Energy
Employment Type: Full-Time
Are you a dynamic leader with a passion for customer service and sales?
Join our team and help us deliver clean, reliable energy solutions to communities across Nigeria.
What You’ll Do: < r>- Lead and coach call center agents to deliver top-notch customer service
- Oversee inbound & outbound calls (customer support + telesales)
- Monitor performance, resolve escalations, and drive customer satisfaction
- Collaborate with sales & technical teams to ensure smooth project delivery
What We’re Looking For: < r> Degree in Business, Marketing, or related field
4–5 years’ call center experience (2+ years in supervision/team lead role)
Passion for renewable energy and sustainability
Why Join Us?
Competitive pay + performance incentives
Career growth in a fast-growing renewable energy company
Be part of the clean energy movement!
This advertiser has chosen not to accept applicants from your region.
2
Phone Operator
Niger, Niger
Priority Group
Posted 2 days ago
Job Viewed
Job Description
About Us:
Priority Cares is a trusted home care agency dedicated to delivering compassionate, br>high-quality care to individuals in need. We pride ourselves on building strong relationships with clients, families, and professionals to ensure seamless, client-centered support.
Job position: Phone Operator
Job Type: Fully remote work (9:00am-4:00pm EST time)
Job Type: Full-time
Pay: 150,000 NGN (monthly)
Work Location: Remote
Position Overview:
We are seeking a dynamic Program Coordinator to join our growing team. This individual will
play a critical role in coordinating day-to-day operations, supporting recruitment efforts, and
maintaining excellent communication with clients and staff. The ideal candidate is organized,
proactive, and skilled in customer service, office coordination, and cold calling.
Key Responsibilities:
● Coordinate and manage program-related administrative tasks to ensure smooth < r>operations.
● Conduct cold calls to potential clients and referral sources to generate new business. < r>● Serve as a key point of contact for client inquiries, ensuring prompt and professional < r>service.
● Schedule and conduct interviews for new staff, including HHAs, nurses, and other care < r>providers.
● Prepare and distribute meeting agendas, take meeting notes, and ensure follow-up on < r>action items.
● Create presentations and reports for internal and external meetings. < r>● Collaborate with HR to assist with onboarding, training, and scheduling. < r>● Maintain accurate and organized client and employee records. < r>● Support management with special projects and initiatives as needed. < r>Qualifications:
● Proven experience in customer service, cold calling, and office coordination. < r>● Strong verbal and written communication skills. < r>● Experience in conducting interviews and working in a fast-paced, professional setting. < r>● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). < r>● Excellent time management and organizational abilities. < r>● High level of professionalism and interpersonal skills. < r>● Previous experience in home care, healthcare, or a related field is a plus. < r>Preferred Skills:
● Customer Service Experience . < r>● Familiarity with home care agency operations and regulations.
Priority Cares is a trusted home care agency dedicated to delivering compassionate, br>high-quality care to individuals in need. We pride ourselves on building strong relationships with clients, families, and professionals to ensure seamless, client-centered support.
Job position: Phone Operator
Job Type: Fully remote work (9:00am-4:00pm EST time)
Job Type: Full-time
Pay: 150,000 NGN (monthly)
Work Location: Remote
Position Overview:
We are seeking a dynamic Program Coordinator to join our growing team. This individual will
play a critical role in coordinating day-to-day operations, supporting recruitment efforts, and
maintaining excellent communication with clients and staff. The ideal candidate is organized,
proactive, and skilled in customer service, office coordination, and cold calling.
Key Responsibilities:
● Coordinate and manage program-related administrative tasks to ensure smooth < r>operations.
● Conduct cold calls to potential clients and referral sources to generate new business. < r>● Serve as a key point of contact for client inquiries, ensuring prompt and professional < r>service.
● Schedule and conduct interviews for new staff, including HHAs, nurses, and other care < r>providers.
● Prepare and distribute meeting agendas, take meeting notes, and ensure follow-up on < r>action items.
● Create presentations and reports for internal and external meetings. < r>● Collaborate with HR to assist with onboarding, training, and scheduling. < r>● Maintain accurate and organized client and employee records. < r>● Support management with special projects and initiatives as needed. < r>Qualifications:
● Proven experience in customer service, cold calling, and office coordination. < r>● Strong verbal and written communication skills. < r>● Experience in conducting interviews and working in a fast-paced, professional setting. < r>● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). < r>● Excellent time management and organizational abilities. < r>● High level of professionalism and interpersonal skills. < r>● Previous experience in home care, healthcare, or a related field is a plus. < r>Preferred Skills:
● Customer Service Experience . < r>● Familiarity with home care agency operations and regulations.
This advertiser has chosen not to accept applicants from your region.
3
Field Support Officer
Abeokuta, Ogun
Dexnova consulting limited
Posted 6 days ago
Job Viewed
Job Description
Position: Field Support Officer
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 6 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
5
Field Support Officer
Uyo, Akwa Ibom
Dexnova consulting limited
Posted 8 days ago
Job Viewed
Job Description
Candidates from the following locations are strongly advised to apply:
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
This advertiser has chosen not to accept applicants from your region.
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6
Customer service Rep
LEAPSOFT
Posted 9 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
7
Technical Customer Support Officer
Estuary Business Solution Ltd
Posted 9 days ago
Job Viewed
Job Description
You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer care representative
Abuja, Abuja Federal Capital Territory
KAAPO NIGERIA LIMITED
Posted 9 days ago
Job Viewed
Job Description
Listen to customers' concerns, issues and questions.
Resolve customers' concerns and answer customers' questions to your best ability. br>Maintain a positive attitude and calmly respond to customers' complaints.
Resolve and process customers payments/ accounts
Resolve customers' concerns and answer customers' questions to your best ability. br>Maintain a positive attitude and calmly respond to customers' complaints.
Resolve and process customers payments/ accounts
This advertiser has chosen not to accept applicants from your region.
9