73 Human Resources jobs in Nigeria
F&B Service Expert
Posted 3 days ago
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Job Description
**Job Number** 25138517
**Job Category** Food and Beverage & Culinary
**Location** Protea Hotel Owerri Select, Plot H/1 Nekede Pocket Layout, New Owerri, Imo, Nigeria,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
F&B Service Expert
Posted 8 days ago
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Job Description
**Job Number** 25135443
**Job Category** Food and Beverage & Culinary
**Location** Four Points by Sheraton Ikot Ekpene, Raffia City Plaza, Ikot Ekpene, Nigeria, Nigeria, 530101VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None.
This Position is for Nigerian (local) only.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Area Service Manager _ Nigeria
Posted 20 days ago
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Job Description
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
_Directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization._
**_Responsibilities_**
_- Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization._
_- Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work._
_- Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel._
_- Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements._
**Skills:**
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
.French would be a plus.
_Any offer of employment may be conditioned upon the successful completion of a background screening._
_This position requires working onsite five days a week._
Relocation is available for this position.
Visa sponsorship is available for eligible applicants.
**Posting Dates:**
August 8, 2025 - August 29, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Helpdesk Support Service Desk Team Lead
Posted today
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Job Description
The Helpdesk Support Team Lead is responsible for overseeing the day-to-day operations of the IT service desk, ensuring timely resolution of technical issues and delivering excellent customer support. This role involves supervising helpdesk staff, managing escalations, monitoring performance metrics, and implementing best practices to improve service delivery. br>Key Responsibilities:
Lead and supervise the helpdesk team to provide first-line technical support to users.
Assign, monitor, and prioritize support tickets to ensure timely resolution.
Serve as the escalation point for complex technical issues.
Develop and implement service desk policies, procedures, and best practices.
Monitor team performance and prepare reports on service desk operations.
Provide training, mentoring, and performance feedback to helpdesk staff.
Collaborate with IT managers to enhance systems, processes, and user experience.
Ensure compliance with SLAs and customer satisfaction goals
Qualifications
Bachelor's degree in computer science, software engineering, or related field.
Certifications
Azure Fundamentals, Azure Administrator, Windows 10 Desktop Support or equivalent Microsoft Certifications.
Experience
Minimum 5 years of computer-related support experience in Windows OS.
Special Requirements
Knowledge of IT standards, Strong customer service focus, Project management skills, Ability to organize work efficiently, Report generation through IT tools.
HR Manager
Posted today
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Job Description
br>The role requires someone who thrives in a fast-paced environment, has excellent communication and writing skills, and can balance employee welfare with business performance, similar to top-tier global companies.
Key Responsibilities
1. Performance & People Management
Design, implement, and monitor KPIs across all staff, ensuring alignment with business objectives.
Lead weekly training, coaching, and knowledge-sharing sessions.
Oversee employee performance reviews, promotions, and disciplinary processes.
Promote a balanced but productive work culture, reinforcing accountability and growth.
2. HR Strategy & Compliance
Develop, implement, and update HR policies, procedures, and employee handbooks.
Ensure confidentiality, role-based permission levels, and compliance with labor laws.
Maintain updated records for both internal and external employees.
3. Culture, Engagement & Welfare
Champion an enabling work environment that fosters innovation, collaboration, and excellence.
Organize and oversee staff welfare programs, events, and company-wide engagements.
Take staff to events, conferences, and industry activities that reinforce professional growth.
4. Business Partnership & Client Engagement
Support Operations, IT, and Accounts to ensure alignment and smooth cross-department collaboration.
Manage and enhance client relationships, providing HR support and advisory as needed.
Uphold client service excellence by ensuring HR practices align with industry best standards.
5. Product & Innovation Support
Ensure HR’s input in the readiness and deployment of the AI Recruiter and other 25th Staffing products. < r>Collaborate with the Product and Ops teams to refine demos, ensuring correctness of grammar and professionalism in all client-facing materials.
Stay abreast of global HR, recruitment, and staffing trends, embedding best practices into company operations.
6. Leadership & Oversight
Supervise HR Operations, ensuring efficient onboarding, exits, and process compliance.
Drive weekly reporting to management on KPIs, welfare, client engagement, and staff performance.
Ensure synergy between HR, Operations, IT, and Accounts to maintain organizational balance.
Compliance with company HR processes, confidentiality, and documentation standards.
Targets (KPI-Linked)
Achieve 90%+ staff KPI completion rate each quarter.
Maintain staff retention at agreed benchmarks.
Ensure 100% compliance on client and staff records.
Conduct a minimum of 2-4 trainings/month.
Drive measurable improvement in employee engagement scores.
Ensure all HR deliverables (policies, approvals, demos, events) are reviewed and approved on time.
Qualifications & Skills
Strong knowledge of HR technology, staffing industry practices, and global HR culture.
Exceptional writing and grammar skills (for internal and external documentation).
Proven ability to thrive in a fast-paced, high-performance environment (non-negotiable)
Employee retention and engagement levels (both internal staff and client placements).
Contribution to company culture and staff welfare initiatives.
Strategic foresight with the ability to anticipate HR and organizational needs.
High level of initiative and problem-solving ability.
Strong organizational and event management skills.
Ability to create and maintain a globally competitive work culture
Female HR Officer
Posted 1 day ago
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Job Description
Requirements: br>• BSc/HND in Human Resources, Business Admin, or related field. < r>• revious HR/Admin experience is an advantage. < r>• G od communication and interpersonal skills. < r>• P oficiency in MS Office.
Head of HR
Posted 1 day ago
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Job Description
Location: Ikeja, Lagos br>Work Mode: Fully Onsite
Closing date: 12/08/2025
Shape the Future of Talent at a Retail Powerhouse!
Are you a visionary HR leader ready to make a significant impact? Our client, a leading wholesale and
retail company in Nigeria, which dominates the market for mobile phones, laptops, tablets, gaming
devices, accessories, and electronics, is seeking a dynamic Head of HR to join its executive leadership
team. This isn't just a job; it's an opportunity to build and nurture a thriving organisational culture, drive
strategic talent initiatives, and play a key role in our continued growth.
As our Head of HR, you'll be instrumental in creating an environment where our people can excel and
thrive. You'll lead all aspects of human resources, from attracting top talent and fostering strong
employee relations to designing impactful performance systems and developing our future leaders.
Your expertise will have a direct impact on our success, making this a truly rewarding role.
What you'll do:
Strategise & Lead: Develop and implement people-centric and business-aligned HR strategies < r>that directly support our ambitious business goals.
Talent Management: Oversee the entire talent lifecycle, ensuring we attract, onboard, and < r>retain the best in the industry.
ulture Builder: Foster a positive, inclusive, and high-performing work environment where < r>every employee feels valued and empowered.
rowth Mindset:Design and implement robust performance management, compensation, and < r>training programs that unlock employee potential and drive career progression.
rusted Advisor: Function as an HR Business Partner with senior leadership, offering expert HR < r>guidance and insights to navigate complex challenges and seize opportunities.
What we're looking for:
Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's < r>degree is a plus.
inimum of 8-10 years of progressive HR experience, with at least 3-5 years in a senior < r>leadership role.
proven track record of developing and implementing successful, impactful HR strategies. And < r>having a deep understanding of HR best practices, Nigerian labour laws, and regulations.
xceptional communication, interpersonal, and negotiation skills. The ability to build strong < r>relationships and influence stakeholders at all levels.
ighly desirable certifications include SHRM-SCP, SPHR, or CIPM (Chartered Institute of < r>Personnel Management of Nigeria).
Why join us?
Joining our client means stepping into a fast-paced, innovative, and supportive environment. We offer:
ompetitive Compensation: A good salary package that recognises your expertise and < r>contribution.
mpactful Work: The chance to directly shape the employee experience and drive < r>organisational success.
rofessional Growth: Opportunities for continuous learning, development, and career < r>advancement within a rapidly expanding company.
ynamic Culture: Be part of a vibrant team that values collaboration, innovation, and < r>celebrates success.
omprehensive Benefits: Enjoy a robust benefits package designed to support your well- < r>being.
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Talent Manager/OD Manager
Posted 2 days ago
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br>Job Summary:
We're seeking a seasoned Talent Manager/OD Manager to drive talent development and organizational growth in our investment banking firm. The ideal candidate will have 6-8 years of experience in talent management and organizational development, with a focus on career development planning, performance management systems, change management, and leadership development.
Key Responsibilities:
- Talent Development: Design and implement comprehensive talent development programs, including career development planning, leadership development, and succession planning.
- Performance Management: Oversee the performance management system, ensuring alignment with business goals and objectives.
- Change Management: Develop and execute change management strategies to support organizational growth and transformation.
- Leadership Development: Create and deliver leadership development programs to enhance leadership skills and capabilities.
- Stakeholder Management: Collaborate with senior leadership and other stakeholders to align talent management initiatives with business objectives.
Requirements:
- Experience: 6-8 years of experience in talent management and organizational development, preferably in a financial services or investment banking environment.
- Skills:
- Talent Development: Proven expertise in designing and implementing talent development programs.
- Performance Management: Strong knowledge of performance management systems and best practices.
- Change Management: Experience in developing and executing change management strategies.
- Leadership Development: Skilled in creating and delivering leadership development programs.
- Stakeholder Management: Excellent communication and interpersonal skills.
- Education: Bachelor's degree in a related field (e.g., Human Resources, Organizational Development, Business Administration).
Budget:
Competitive.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work in a dynamic and growing investment banking firm
- Collaborative and supportive work environment
If you're a motivated and experienced talent management professional looking to drive organizational growth and development, we'd love to hear from you. Please submit your CV and cover letter highlighting your relevant experience and skills.
Customer Service Representative
Posted 2 days ago
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Job Description
Location: Ikoyi,Lagos br>Employment Type: Full-Time
Salary: ₦100,000 < r>
Job Summary
We are seeking an enthusiastic and target-driven Customer Sales Representative to join our team. The ideal candidate will be responsible for engaging with customers, promoting company products/services, and closing sales while providing excellent customer service. This role requires strong communication skills, a proactive attitude, and the ability to build lasting customer relationships.
Key Responsibilities
Engage with new and existing customers to understand their needs and recommend suitable products/services.
Achieve and exceed monthly sales targets.
Maintain accurate records of customer interactions and transactions.
Follow up with clients to ensure satisfaction and encourage repeat business.
Assist customers with inquiries, complaints, or product/service information.
Collaborate with the sales team to develop strategies for business growth.
Stay updated on company products, services, and promotions.
Requirements
Minimum of OND/HND/B.Sc. in Marketing, Business Administration, or related field.
1–2years’ proven experience in sales,customer service or client relationship.
Excellent communication, interpersonal, and negotiation skills.
Strong problem-solving and customer service abilities.
Self-motivated, goal-oriented, and able to work with minimal supervision.
HR Manager
Posted 2 days ago
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Job Description
2. Employee Relations: Foster a positive work environment, manage employee conflicts, and ensure that all employees are aware of company policies and procedures. br>3. Benefits and Compensation: Develop and administer employee benefits and compensation programs that are competitive and aligned with industry standards.
4. Compliance: Ensure that the company is compliant with all relevant employment laws and regulations.
5. Training and Development: Develop and implement training programs for employees, including onboarding, leadership development, and skills training.
6. Performance Management: Develop and implement performance management systems to ensure that employees are meeting expectations and contributing to the company's goals.
7. Academy Management: Work closely with the academy team to develop and implement HR strategies that support the academy's goals and objectives.
Requirements:
1. Bachelor's degree in Human Resources, Business Administration, or related field