219 Insurance jobs in Nigeria

Customer Service Representative

Location: Lagos Island (proximity required)

Employment Type: Full-time

Work Model: On-site; hybrid available upon confirmation

Experience: 3–5 years

About the Role

We're seeking a smart, detail-oriented Customer Service Representative who delivers precise, professional support across phone, chat, email, and in-person interactions. You'll help us keep clients delighted while maintaining meticulous records and strict confidentiality.

Key Responsibilities

• Respond to client inquiries via chat, phone, email, and in-person—professionally and on time.

• Resolve client concerns accurately while upholding the firm's standards.

• Collate and maintain data with exceptional attention to detail.

• Keep comprehensive records of all client interactions and service requests.

• Handle confidential client information with discretion.

• Collaborate with legal and administrative teams to ensure seamless service delivery.

Requirements

• 3–5 years' experience in a client-facing customer service role (professional services experience is a plus).

• Strong written and verbal communication skills.

• High accuracy and organization; comfortable managing multiple requests at once.

• Proficiency with email tools and basic office software (e.g., Google Workspace or MS Office); familiarity with CRM/helpdesk tools is an advantage.

• Integrity and respect for confidentiality.

• Ability to work from Lagos Island (proximity is mandatory).

Send CV to

TALIBAKES CUSTOMER SERVICE REPRESENTATIVE

Our client (a top-tier baking and confectionery store) is hiring for the role of a customer service representative. The customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. You will be responsible for managing all inquiries, relating them to the relevant department, managing the production of confectionery, and ensuring every customer is satisfied.

If you have what it takes to be hands-on, use your initiative, and charm the socks off customers, then you should apply.

Location: Lekki Phase One

Work Hours: 8am - 6pm (Mondays - Saturdays)

Availability to start: As soon as possible

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings, etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Maintain complete and accurate customer correspondence data.
• Develop and update client-related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company's social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.

Requirements

• Bachelor's degree/ OND/HND
• 2 years' Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.

Job Type: Full-time

Pay: ₦150, ₦180,000.00 per month

We are professional, agile and innovative. Our goal is to Provide transformational solutions to Africa's challenges.

Our work environment includes:

• Modern office setting
• Growth opportunities

Job Role:

• Recruitment of sales team to help drive the budget.
• Training and motivating team members on company policies.
• Managing all customers recorded in the unit
• Creating markets for team members

Job Type: Full-time

Pay: From ₦250,000.00 per month

Application Question(s):

• How many years of insurance sales do you have?
• Do you have the ability to recruit and manage a team?

Company Description

Allianz Nigeria Insurance Limited, now a subsidiary of SanlamAllianz Africa, is a rapidly growing insurance company serving individuals, SMEs, commercial, and corporate clients across Nigeria. SanlamAllianz Africa is the largest non-banking financial services group in Africa, offering Life, Health, General Insurance, and Asset Management services to over 30 million customers in 27 countries on the continent. The company aims to be the most reputable and trusted insurance partner in Nigeria.

Role Description

This is a full-time hybrid role for a Financial Advisor (Insurance Products Sales & Marketer) located in Port Harcourt with the opportunity for some work from home. The Financial Advisor will be responsible for providing financial planning, retirement planning, and investment advice to clients for the purpose of selling the insurance policies. They will also offer financial advisory services to help clients secure their future.

Qualifications

• Financial Planning and Finance skills
• Retirement Planning and Investments expertise
• Experience in providing Financial Advisory services
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work independently and in a team
• Sales and marketing of insurance products
• Bachelor's degree/ HND in Insurance, Finance, Business Administration, or relevant field.

Position:
Customer Service Representative

Work Mode:
Hybrid (on-site + remote)

Location:
Lagos, Nigeria

Salary Range:
₦120,000 – ₦150,000

As a
Customer Service Representative
at
29Workshop
, you will be the vital link between our customers and our technical team. You'll manage appointments, explain services clearly, provide transparent cost estimates, and guide customers through a smooth end-to-end service journey. Your ultimate goal is to build trust, deliver outstanding service, and ensure every customer feels valued and informed.

Key Responsibilities

• Serve as the primary point of contact, engaging with customers through the app, phone, email, and WhatsApp.
• Schedule, manage, and confirm service appointments efficiently using our booking system.
• Collaborate with technicians to understand vehicle issues and communicate them clearly to customers.
• Prepare detailed service estimates and cost breakdowns to ensure transparency.
• Process invoices, payments, and manage all related documentation with accuracy.
• Provide proactive updates on service progress, delays, or additional repair needs, securing customer approvals when required.
• Maintain detailed records of customer interactions, vehicle history, and services in the database.
• Handle complaints with empathy and professionalism, escalating to the Operations Manager when needed.
• Follow up with customers after service completion to ensure satisfaction and build loyalty.
• Stay updated on our services, promotions, and basic automotive knowledge.

Requirements & Qualifications

• Education:
  Minimum OND/HND (Business Administration or Marketing preferred).
• Experience:
  2–3 years in customer service (automotive industry experience is an advantage).
• Communication:
  Exceptional spoken and written English, with the ability to simplify technical terms.
• Technical and Admin Skills:
  Strong computer literacy, proficiency in Microsoft Office Suite, and experience with CRM software.
• Personal Qualities:
  Patience, empathy, professionalism, reliability, honesty, and the ability to multitask in a fast-paced environment.

How to Apply

If this role excites you, send your
CV and Cover Letter
(detailing why you are the right fit for 29Workshop) to:

Subject Line: Customer Service Representative Application

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Join the Dimaps Team

Over 50 Years of Powering Lagos – Now Expanding into the Future

We are growing and looking for passionate, proactive individuals to join our innovative team at Dimaps, a trusted brand in automotive batteries and solar energy (Green Force).

Active on social media and willing to support company campaigns.

Sales Representative / Customer Service Officer

Location: Lagos and Abuja

Role Overview:

This role involves attending to walk-in and online customers, promoting products (automotive batteries and solar solutions), managing leads, and ensuring a top-tier customer experience.

Responsibilities:

Attend to customers across all platforms (in-person, WhatsApp, Facebook, Instagram)

Upsell and cross-sell products and services

Build and maintain client relationships

Track leads and follow up till conversion

Represent the brand at roadshows or events when needed

Requirements:

OND/HND/B.Sc.

Excellent communication and interpersonal skills

Tech-savvy with knowledge of social media platforms

Basic computer proficiency (email, Excel, CRM tools, etc.)

Smart, presentable, and customer-oriented

Compensation:

Sales/Customer Service- Basic Salary

(plus commissions and performance bonuses)

At Dimaps, we believe every team member is a brand ambassador. We're building legacies and launching into the future with innovation. Join us and be part of something truly impactful

For enquiries you can also send whatsapp to

Our Client in Trade Fair is in need of a Customer Service Representative, you will be responsible for ensuring customers have a smooth and satisfying shopping experience both in-store and online. You will handle inquiries, provide product information, assist with sales, and maintain strong relationships with customers.

Key Responsibilities:

• Greet and attend to customers in a professional and friendly manner.
• Provide accurate information about products, prices, and promotions.
• Handle customer inquiries via phone, social media, and in-store.
• Assist in processing orders, invoicing, and ensuring timely deliveries.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Record and escalate customer complaints or issues to management.
• Support sales operations and ensure the store is organized and well-presented.
• Maintain accurate customer records and reports.

Job Requirements:

• Minimum of SSCE / OND / HND or equivalent qualification.
• 1–2 years of customer service or sales experience (preferably in retail or hair/beauty industry).
• Excellent communication and interpersonal skills.
• Ability to use basic computer applications and social media platforms.
• Strong attention to detail and organizational skills.
• Friendly, patient, and able to work under pressure.
• Must be reliable, punctual, and have a good attitude to work.

Job Type: Full-time

CUSTOMER SERVICE REPRESENTATIVE

Location: (Ghana/Nigeria/Kenya) – Hybrid

Type: Part-time / Full-time

About the Role:

We're looking for a confident, proactive Customer Service Representative who excels at building relationships and delivering exceptional support to global clients. This role is about being innovative, nimble, and smart—resolving client inquiries efficiently while enhancing engagement and overall satisfaction.

What You'll Do:

Client Support & Interaction

• Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.
• Resolve customer issues quickly and effectively, ensuring a positive experience.
• Maintain accurate and up-to-date records of client interactions and transactions.

Problem Solving & Process Improvement

• Identify recurring issues and provide smart, creative solutions.
• Suggest process improvements to enhance client satisfaction and operational efficiency.
• Collaborate with internal teams to address complex or escalated concerns.

Communication & Relationship Management

• Communicate clearly and professionally with clients from diverse cultural and geographic backgrounds.
• Build strong rapport and trust, ensuring clients feel valued and supported.
• Anticipate client needs and proactively offer solutions or guidance.

What You Bring:

• Bachelor's degree in Business, Communications, Marketing, or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability, curiosity, and attention to detail.
• Agile and adaptable, able to manage multiple priorities under pressure.
• Comfortable engaging with clients and collaborating across teams.
• Previous customer service experience is a plus, but willingness to learn is essential.

Why Join Us?

• Gain hands-on experience working with global clients.
• Develop professional skills in communication and client engagement.
• Be part of a supportive, growth-oriented team that values innovation and nimbleness.

Yesterday

J

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :

JOB TITLE: Customer Service Representative

JOB DETAILS

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).

Key Responsibilities

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• Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).
• Customer service and ordering fulfillment
• Assist with inventory management
• Ensure all documents are properly filed and daily reports at sent to management
• Ensuring the Bakery environment is clean at all times
• Identify customer's needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints efficiently, ensuring customer satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications And Skills

• High School Diploma or equivalent (Bachelor's Degree preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Prior experience in customer service or a related field is an advantage.

How To Apply

To apply for the ongoing Owens and Xley Consults job recruitment, visit the job APPLICATION PORTAL to submit your application

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