50 Senior Customer Support Representative jobs in Nigeria

Job Overview:

Location: Computer Village

Preferred Location of Candidate: Ogba, Ikeja Environs.

Job Type: On site

Job Summary:

Our client is a fast-growing tech retail company that offers gadgets and accessories through online and in-store channels, with a strong focus on innovation and customer satisfaction.

The Customer Support Rep will handle customer inquiries and complaints across communication channels while ensuring an excellent experience.

Key Responsibilities:

• Respond to customer queries via app chat, email, and calls
• Track, resolve, and document complaints or order issues
• Escalate bugs or technical problems to the dev team
• Collect customer feedback and suggest improvements

Requirements

• OND or Bachelor's in any field
• Strong written and verbal communication
• Customer-first mindset and problem-solving skills
• 1–2 years in a similar role preferred

Job Type: Full-time

Pay: From ₦200,000.00 per month

Application Question(s):

• Are you available for an interview this week?
• Briefly describe your previous experience as a customer support representative in a retail company

Experience:

• Customer Support : 2 years (Required)

Company Description

NexSko Web Pvt. Ltd. is a versatile web technology company with industry-leading brands in digital media, technology, e-commerce, gaming, entertainment, connectivity, health, edtech, and martech. Our innovative solutions are designed to meet the diverse needs of these sectors, ensuring high-quality user experiences and optimizing business operations.

Role Description

This is a part-time remote role for a Customer Support Executive. The role involves delivering excellent customer service and ensuring customer satisfaction through effective online and technical support. The Customer Support Executive will manage queries, troubleshoot technical issues, and provide timely resolutions to customers, maintaining high satisfaction levels.

Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and providing Online Support
• Technical Support skills
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the web technology industry is a plus
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus

Company Description

Micserah is the first truly Nigerian watch brand, dedicated to producing high-quality watches at affordable prices. Designed in Nigeria, Micserah is committed to offering exceptional products that resonate with the local market and beyond. Our mission is to blend quality craftsmanship with accessible pricing for our customers.

Micserah Watches is expanding, and we're seeking a Customer Support & Sales Representative to join our growing team.

If you're detail-oriented, love engaging with customers, and are confident using digital tools to manage sales and website reports, this role is for you.

What you'll do:

– Provide timely and professional customer support across email, phone, and chat.

– Help manage sales orders and track customer purchases on our website.

– Generate and review website sales reports to support decision-making.

– Represent the Micserah brand voice with warmth, precision, and empathy.

What we're looking for:

– Strong communication skills (written & spoken).

– Previous customer service or sales experience is a plus.

– Ability to work with e-commerce platforms (Shopify experience is an advantage).

– A proactive, positive, and solution-oriented mindset.

Location: Hybrid (Remote + Lagos Office)

To apply, send your CV and a short note to

To know more about us, please visit

Be part of a brand redefining African luxury.

Today

Lagos Full Time

Banking, Finance & Insurance NGN 150, ,000

Easy Apply

We are looking for a Customer Support Representative to assist with processing transactions, providing excellent service to users, and ensuring smooth daily operations. This role involves supporting customers, resolving inquiries, and maintaining efficient workflows to meet company standards.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Process and review customer transactions accurately and in a timely manner.
• Respond to customer inquiries and provide helpful solutions.
• Maintain detailed records of completed and pending tasks.
• Collaborate with internal teams to address operational issues.
• Monitor and report potential risks or irregularities in transactions.
  Suggest improvements to enhance processes and the customer experience.

Requirements:

• Strong communication and interpersonal skills.
• High attention to detail with the ability to multitask.
• Basic technical proficiency with customer service or administrative tools.
• Prior experience in customer service, operations, or administrative roles is a plus.
  Problem-solving mindset and ability to work effectively under pressure.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth in a fast-paced environment.
• A supportive and collaborative team culture.
• Training and resources to help you succeed.

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

We're Hiring: Remote French Bilingual Customer Support Representative

Are you the kind of person who enjoys making someone's day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you'll be the trusted voice that turns confusion into clarity and frustration into satisfaction.

This is not just about answering questions. It's about showing up with empathy, staying composed, and leaving customers feeling heard and helped.

Your Core Responsibilities

• Provide timely and friendly support in both French and English via calls and chat
• Troubleshoot customer issues, guiding them through clear and helpful solutions
• Maintain accurate records of customer interactions
• Flag trends and feedback to help our team continuously improve
• Work closely with team leads to stay aligned on priorities and updates
  Represent the brand with professionalism, care, and warmth

What We're Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage.
  Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools

is a plus

• Ability to stay calm, solution-oriented, and patient under pressure
• Great attention to detail and a genuine desire to help people
  Comfort working remotely and communicating clearly with distributed teams

Tools You'll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (minimum 15 Mbps upload and download)
  A quiet, dedicated workspace for calls

What's In It for You

• Permanent work-from-home setup
• Competitive pay, reviewed annually
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
  A team that values growth, accountability, and human connection

Why Join Us?

You won't just be answering tickets—you'll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.

If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity.

Ready to Apply?

Click, and tell us why you're excited about this role. We can't wait to meet you

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We are seeking a Sales and Customer Support/ Logistics Representative who will serve as the face of the company. This person will work directly with customers to take orders, respond to inquiries, and provide additional support as needed to ensure an excellent customer experience.

Responsibilities

• Respond promptly to customer inquiries across various channels (e.g., WhatsApp, social media, email, phone).
• Acknowledge and resolve customer complaints professionally and efficiently.
• Maintain in-depth knowledge of the company's products to provide accurate information and resolve issues.
• Ensure all customer orders are accurately processes an followed through to completion.
• Keep detailed records of customer interactions, transactions, feedback, and complaints.
• Maintain a positive, courteous, empathetic, and professional attitude at all times.

Requirements

• Bachelor's degree with a minimum of 2 years post-NYSC work experience.
• Must have completed the National Youth Service Corps (NYSC).
• Must reside in or around Yaba, Lagos.
• Proven experience in customer support or sales-related role.
• Must speak and write fluent, clear English.
• Must be between 24-30 years of age
• Must be proficient with laptop use and basic digital tools.
• Willingness to work some weekends and public holidays.
• Required to work from the office 23 days per month.

Must be interested in a long-term role with the company.

Job Types: Full-time, Permanent, New grad

Pay: ₦100,000.00 per month

Education:

• Undergraduate (Preferred)

Experience:

• Customer Support: 2 years (Required)

Location:

• Lagos (Required)

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.

• Provide exceptional customer service and ensure customer satisfaction and retention.

• Promote and upsell products or services to meet or exceed sales targets.

• Manage customer inquiries, complaints, and requests efficiently.

• Work collaboratively with the team to achieve departmental goals.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Minimum 3 years of experience in a similar customer support and sales role.

• Automotive industry experience is a strong plus.

• Excellent communication and interpersonal skills.

• Ability to perform under pressure and meet sales targets.

• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").

• Experience working in a fast-paced environment.

• A team player who thrives in collaborative settings.

• Must be able to work 6 days a week.

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

Today

Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Customer Service Orientation Time Management Basic computer knowledge

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Provide excellent customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Support operations team in monitoring and coordinating orders and deliveries.
• Work closely with riders and vendors to ensure timely and accurate service.
• Maintain accurate records of customer interactions and operational processes.
  Support management in operational planning and reporting.

Requirements:

• Minimum of OND/HND/B.Sc in any relevant field.
• Prior experience in customer service, logistics, or food delivery platforms is an advantage.
• Excellent communication skills (spoken and written).
• Comfortable using smartphones, apps, and computer dashboards.
• Ability to multitask and stay calm under pressure.
• Must be based in Abeokuta or willing to relocate.