34 Senior Customer Support Representative jobs in Nigeria

Company Description

Micserah is the first truly Nigerian watch brand, dedicated to producing high-quality watches at affordable prices. Designed in Nigeria, Micserah is committed to offering exceptional products that resonate with the local market and beyond. Our mission is to blend quality craftsmanship with accessible pricing for our customers.

Micserah Watches is expanding, and we're seeking a Customer Support & Sales Representative to join our growing team.

If you're detail-oriented, love engaging with customers, and are confident using digital tools to manage sales and website reports, this role is for you.

What you'll do:

– Provide timely and professional customer support across email, phone, and chat.

– Help manage sales orders and track customer purchases on our website.

– Generate and review website sales reports to support decision-making.

– Represent the Micserah brand voice with warmth, precision, and empathy.

What we're looking for:

– Strong communication skills (written & spoken).

– Previous customer service or sales experience is a plus.

– Ability to work with e-commerce platforms (Shopify experience is an advantage).

– A proactive, positive, and solution-oriented mindset.

Location: Hybrid (Remote + Lagos Office)

To apply, send your CV and a short note to

To know more about us, please visit

Be part of a brand redefining African luxury.

We are looking for a Customer Service Representative (CSR) to join our fast-paced team in the automotive industry. This role involves handling both inbound and outbound calls while delivering exceptional service and driving sales conversions.

Key Requirements:

• Must have prior experience in a CSR role (mandatory).

• Excellent English speaking skills with clear and confident communication.

• Ability to work 7 hours/day, 6 days/week (42 hours/week).

• Flexible to work shift schedules and anytime between operational hours of 7:00 AM – 10:00 PM Eastern Time.

• Experience in the automotive industry is a plus (training can be provided).

• Committed to a long-term, full-time career opportunity.

What We Offer:

• Base salary + commission + performance-based incentives on every conversion.

• Career growth and long-term job security.

• Stable, supportive, and growth-oriented work environment.

• Training and continuous support to help you succeed.

• A collaborative, performance-driven work culture.

If you are hardworking, adaptable, and ready to grow with a fast-paced company, apply now and build your career with us

ABOUT US

Isaacs Consolidate is a dynamic business group that thrives at the intersection of innovation, strategy, and excellence. We operate through three specialized subsidiaries, each dedicated to delivering top-tier services across distinct industries:

Inscribe Fables
– Crafting compelling narratives through expert copywriting, content strategy, and brand storytelling to elevate businesses and drive conversions.

TechSphere Innovations
– Delivering cutting-edge IT solutions and project management strategies to streamline operations and foster business growth.

Sniper Entry
– Providing elite forex mentorship and training, equipping traders with the skills and insights needed to navigate the financial markets with confidence.

At Isaacs Consolidate, we are committed to transforming businesses and individuals through innovation, expertise, and strategic execution. With core values of Integrity, Collaboration, Inclusiveness, Innovation, and Excellence, we are dedicated to empowering our audience and creating impactful solutions. Join us as we expand our reach and enhance our brand presence.

ROLE OVERVIEW

We are seeking a proactive, dedicated and empathetic
Volunteer Customer Support Representative
to serve as the first line of contact for clients, customers, providing prompt, professional, and effective assistance across multiple channels including email, chat, social media, cellphone and community members across our subsidiaries. This role offers a unique opportunity to build experience in a dynamic, impact-driven company while supporting clients across industries. It requires excellent communication skills, problem-solving ability, and a customer-first mindset.

WHAT YOU'LL DO

• Respond to customer inquiries in a timely and accurate manner.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and selecting the best solution.
• Guide customers through our services, troubleshoot issues, and offer technical assistance where needed.
• Maintain a high level of professionalism and empathy when handling customer concerns.
• Document and track customer interactions and feedback to help improve products and services.
• Collaborate with internal teams to ensure a seamless customer experience.
• Track client feedback, frequently asked questions, and report patterns to internal teams.
• Follow up with clients to ensure satisfaction and provide after-support where necessary.
• Assist in onboarding new clients and participants during webinars, bootcamps, or training programs.
• Collaborate with the marketing and admin teams to ensure seamless communication with our audience.

WHO WE ARE LOOKING FOR

• Proven experience in a customer service/support role (1-2 years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time efficiently.
• Familiarity with CRM systems and customer support software e.g Zendesk is a plus.
• A team player with a positive attitude and customer-centric approach.
• Empathetic, friendly, and patient approach to client interaction.
• Basic familiarity with email.
• Willingness to learn and adapt in a fast-paced, evolving environment.
• Passion for client engagement, learning, and service delivery.

WHAT'S IN IT FOR YOU

• Real-world experience in customer service across three growing business units.
• Opportunity to build your resume and professional network.
• Exposure to the inner workings of a multi-industry company.
• Priority consideration for future paid roles within Isaacs Consolidate.

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

We're Hiring: Remote French Bilingual Customer Support Representative

Are you the kind of person who enjoys making someone's day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you'll be the trusted voice that turns confusion into clarity and frustration into satisfaction.

This is not just about answering questions. It's about showing up with empathy, staying composed, and leaving customers feeling heard and helped.

Your Core Responsibilities

• Provide timely and friendly support in both French and English via calls and chat
• Troubleshoot customer issues, guiding them through clear and helpful solutions
• Maintain accurate records of customer interactions
• Flag trends and feedback to help our team continuously improve
• Work closely with team leads to stay aligned on priorities and updates
  Represent the brand with professionalism, care, and warmth

What We're Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage.
  Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools

is a plus

• Ability to stay calm, solution-oriented, and patient under pressure
• Great attention to detail and a genuine desire to help people
  Comfort working remotely and communicating clearly with distributed teams

Tools You'll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (minimum 15 Mbps upload and download)
  A quiet, dedicated workspace for calls

What's In It for You

• Permanent work-from-home setup
• Competitive pay, reviewed annually
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
  A team that values growth, accountability, and human connection

Why Join Us?

You won't just be answering tickets—you'll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.

If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity.

Ready to Apply?

Click, and tell us why you're excited about this role. We can't wait to meet you

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Today

Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Customer Service Orientation Time Management Basic computer knowledge

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Provide excellent customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Support operations team in monitoring and coordinating orders and deliveries.
• Work closely with riders and vendors to ensure timely and accurate service.
• Maintain accurate records of customer interactions and operational processes.
  Support management in operational planning and reporting.

Requirements:

• Minimum of OND/HND/B.Sc in any relevant field.
• Prior experience in customer service, logistics, or food delivery platforms is an advantage.
• Excellent communication skills (spoken and written).
• Comfortable using smartphones, apps, and computer dashboards.
• Ability to multitask and stay calm under pressure.
• Must be based in Abeokuta or willing to relocate.

Crescita Solutions is a results-focused digital marketing agency in Nigeria & Ghana, helping brands, creators, and organizations achieve measurable growth through data-driven campaigns, high-impact branding, and cutting-edge web technologies.

We are recruiting to fill the position below:

Job Position: Customer Support / Client Success Associate

Job Location: Lagos

Role Overview

• We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients.
• This role requires someone who is empathetic, detail-oriented, and skilled at building relationships.
• You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Preferred Qualifications:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Very attractive.

Method of Application

Interested and qualified candidates should send their CV / Portfolio to: using "Customer Support / Client Success Associate – Crescita Solutions" as the subject of the email.

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

We are seeking a Sales and Customer Support/ Logistics Representative who will serve as the face of the company. This person will work directly with customers to take orders, respond to inquiries, and provide additional support as needed to ensure an excellent customer experience.

Responsibilities

• Respond promptly to customer inquiries across various channels (e.g., WhatsApp, social media, email, phone).
• Acknowledge and resolve customer complaints professionally and efficiently.
• Maintain in-depth knowledge of the company's products to provide accurate information and resolve issues.
• Ensure all customer orders are accurately processes an followed through to completion.
• Keep detailed records of customer interactions, transactions, feedback, and complaints.
• Maintain a positive, courteous, empathetic, and professional attitude at all times.

Requirements

• Bachelor's degree with a minimum of 2 years post-NYSC work experience.
• Must have completed the National Youth Service Corps (NYSC).
• Must reside in or around Yaba, Lagos.
• Proven experience in customer support or sales-related role.
• Must speak and write fluent, clear English.
• Must be between 24-30 years of age
• Must be proficient with laptop use and basic digital tools.
• Willingness to work some weekends and public holidays.
• Required to work from the office 23 days per month.

Must be interested in a long-term role with the company.

Job Types: Full-time, Permanent, New grad

Pay: ₦100,000.00 per month

Education:

• Undergraduate (Preferred)

Experience:

• Customer Support: 2 years (Required)

Location:

• Lagos (Required)