277 Customerservice jobs in Nigeria

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Customer Care

Employment Type: Full-time

RESPONSIBILITY:

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, pricing, and policies.
• Resolve complaints, issues, or disputes in a timely and professional manner.
• Escalate complex cases to the appropriate department when necessary.
• Maintain detailed records of customer interactions and feedback.
• Follow up with customers to ensure their issues are fully resolved.
• Identify customer needs and suggest relevant products or services (cross-selling/upselling).
• Contribute to customer satisfaction targets and service-level agreements (SLAs).
• Work with other departments (sales, technical, accounts) to enhance customer experience.
• Provide feedback to management on recurring issues or opportunities for improvement.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Patience, empathy, and active listening skills.
• Ability to multitask and work under pressure.
• Good telephone etiquette and professional demeanor.
• Proficiency in Microsoft Office and familiarity with CRM software.
• Fluency in English (and local languages, if required) is an advantage.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Type: Full-time

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Customer Care & Collections Officer

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Attend to customer inquiries via phone, email, or in person, ensuring timely and professional responses.
• Monitor client accounts to identify overdue or upcoming repayments.
• Contact customers politely to remind them of repayment obligations.
• Negotiate repayment arrangements and provide guidance on rescheduling where necessary.
• Educate clients on repayment discipline and its impact on credit history.
• Document all customer interactions and repayment agreements accurately.
• Escalate unresolved cases of default to the appropriate department.
• Collaborate with finance, credit, and account teams to resolve account challenges.
• Prepare regular reports on customer feedback, collections progress, and repayment trends.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication and interpersonal skills.
• Empathy and professionalism when handling sensitive client cases.
• Knowledge of loan products, account management, and repayment processes.
• Negotiation and persuasion skills.
• Proficiency in Microsoft Office (Word, Excel) and customer management tools.
• Ability to multitask, stay organized, and work under pressure.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

• We're looking for a passionate and customer-focused professional who can act as the first point of contact for customers by selling, promoting the organization's products, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

Responsibilities

• Serve as the initial point of contact through phone, email, chat, or in-person interactions.
• Respond to customer inquiries related to products, orders, and complaints.
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements.
• Accurately record all customer interactions in CRM or internal tracking systems.
• Work closely with departments such as sales and logistics to resolve complex customer issues.
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed.
• Share insights on customer behavior and trends, recommending improvements to enhance processes.
• Adhere to communication guidelines while consistently representing the brand in a positive manner.
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations.
• Use POS systems efficiently while delivering friendly and prompt customer service.

Requirements

• Higher Education Diploma or equivalent; further education is a plus.

Essential Skills:

• Skilled in multitasking, adaptability, telephone etiquette, customer service, time management, organization, attention to detail, scheduling, and proficient use of technological tools.
• Demonstrates professionalism and a strong focus on quality.
• Exceptional communication abilities, with strengths in empathy, active listening, and conflict resolution.
• Highly developed problem-solving skills and keen attention to detail.
• Enthusiastic and customer-oriented, with strong interpersonal skills.
• Genuine interest in health, fitness, and wellness, particularly nutrition.
• Willingness to work flexible hours, including days, evenings, and weekends.
• Experience in food service, retail, or sales is an asset.
• Professional, friendly, and dependable demeanor.

Method of Application

Interested and qualified candidates should send their CV to: .comusing the Job Position as the subject of the email.

We are looking for a persuasive and articulate Customer Service Attendant to serve as the first point of contact for customers, providing exceptional service and promoting our products or services, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

The ideal candidate will possess excellent communication and marketing skills with a strong ability to engage and convert potential customers.

Job Type: Full-time

Pay: From ₦100,000.00 per month

Location:

• Abuja (Required)

Today

Lagos Full Time

Hospitality & Hotel NGN 150, ,000

Easy Apply

We are looking for a Customer-oriented Representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  Keep records of customer interactions, process customer accounts, and file documents.

Requirements:

• Minimum academic qualification of a BSc/ equivalent in any field
• Must have completed NYSC
• Male /female
  Experience in customer service

Skills:

• Ability to multitask and stay organised.
• A critical thinker and problem solver
• A good team multitasker.
• Computer literate.
• High attention to detail
• A friendly and professional demeanour
• High level of creativity
• An effective communicator must possess
  Good interpersonal relationship skills.

Location: Surulere and Victoria Island, Lagos

Remuneration: NGN 150, ,000

Note: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)

Objective:

The Customer Care Supervisor will oversee the daily operations of the customer service team, ensuring a high standard of service delivery across all channels. This role involves supervising team members, resolving escalated issues, optimizing workflows, and aligning customer support efforts with the company's goals.

Key Responsibilities:

• Team Leadership: Supervise, mentor, and support customer care representatives to ensure excellent service delivery and team performance.
• Customer Interaction Oversight: Monitor and ensure consistent, high-quality customer interactions via phone, email, chat, and social media. Step in to handle complex or escalated customer issues.
• Training & Development: Conduct regular training sessions to ensure team members have up-to-date product knowledge and customer service skills.
• Performance Monitoring: Set performance targets, track KPIs, and provide feedback through regular performance reviews.
• Product Knowledge: Maintain in-depth understanding of YangaBeauty products to guide the team in delivering accurate information and recommendations.
• Order Management Supervision: Oversee order processing, shipping, returns, and related customer concerns, ensuring timely and satisfactory resolution.
• Customer Feedback & Reporting: Analyze customer feedback, identify trends, and report insights to help improve services and product offerings.
• Problem Resolution: Take ownership of escalated customer issues, providing empathetic and timely solutions.
• Record Keeping: Ensure all customer interactions and transactions are accurately documented and maintained in the system, with data confidentiality.
• Cross-Departmental Collaboration: Liaise with Sales, Marketing, Logistics, and other departments to streamline processes and improve customer satisfaction.

Qualifications and Requirements:

• Minimum of 3-4 years in a customer service role, with at least 1 year in a supervisory or team lead capacity.
• Strong leadership and coaching abilities.
• Excellent verbal and written communication.
• Conflict resolution and problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for delivering exceptional customer experiences.
• Proficient in customer service tools, CRM systems, and Microsoft Office Suite.
• Collaborative mindset with the ability to motivate and inspire team members.
• Bachelor's degree in a relevant field.
• Must have completed NYSC. Certification in customer service or related fields is compulsory

Job Type: Full-time

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:

Customer Service & Inquiry Handling

• Respond to customer inquiries via phone, email, one-on-one interactions, etc.
• Provide information about banking products, services, policies, and procedures.
• Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

• Process deposits, withdrawals, transfers, and payments accurately and efficiently.
• Handle cash transactions, verify amounts, and ensure accurate record-keeping.
• Reconcile daily transactions and balance cash drawers at the end of day.
• Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

• Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

• Resolve customer complaints promptly, ensuring a positive experience.

• Investigate discrepancies, identify root causes, and implement solutions.
• Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

• Facilitate account opening, loan applications, and card issuance.
• Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

• Educate customers on product features and benefits.
• Promote additional banking products and services, such as loans, savings plans, and investment options.
• Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

• Update and maintain accurate customer records in the banking database.
• Document customer interactions, feedback, and resolutions.
• Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

• Work closely with other departments to ensure smooth issue resolution.
• Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
• Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

• Stay updated on banking policies, industry trends, and new financial products.
• Strive to exceed customer expectations and build long-term relationships.
• Ensure an empathetic and customer-focused approach in all interactions.

Education Requirements:

• Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
• Applicants must be 27 years old as of last birthday.

Skills Requirements:

• Banking operations experience is an added advantage.
• Strong numerical, problem-solving, and time-management skills.
• High level of accountability, efficiency, and accuracy.
• Proficiency in MS Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Integrity, professionalism, and a strong work ethic.

Location: Nationwide

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.

Applicants for this role must be A graduate with good PR character.

Good and fluent presentation with attention to details.

Must be a graduate with minimum of three years working experience.

Remuneration is N80,000

Job Types: Full-time, Permanent

Pay: ₦80, ₦100,000.00 per month

Customer Care Officer*

Job Summary:

We're seeking a people-oriented Customer Care Officer to ensure customers have a positive experience with our company. The successful candidate will possess strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

1. Respond to customer inquiries and resolve issues.

2. Provide excellent customer service and support.

3. Analyze customer feedback and identify areas for improvement.

4. Develop and implement strategies to improve customer satisfaction.

5. Collaborate with cross-functional teams to drive customer-centric initiatives.

Requirements:

1. Strong communication and interpersonal skills.

2. Excellent problem-solving and analytical skills.

3. Customer-centric approach and empathy.

4. Ability to work in a fast-paced environment.

5. Strong understanding of customer service principles.

Job Type: Full-time

Pay: From ₦100,000.00 per month