398 Customerservice jobs in Nigeria

The Customer Care / Sales Representative plays a key role in delivering excellent customer service and driving product sales at SBM Holistic Farmacy. This role involves attending to customer inquiries, providing product recommendations, processing orders, and ensuring a seamless customer experience across all communication channels. The ideal candidate should be friendly, persuasive, and passionate about holistic wellness.

Key Responsibilities

• Attend to customer inquiries through phone calls, WhatsApp, and social media platforms.
• Provide accurate product information, health benefits, and usage guidance to customers.
• Process sales orders, confirm payments, and coordinate with the logistics team for prompt delivery.
• Build and maintain strong customer relationships to encourage repeat purchases and referrals.
• Upsell and cross-sell products to meet monthly sales targets.
• Maintain an organized record of customer interactions, sales data, and feedback.
• Follow up with customers after purchase to ensure satisfaction and resolve any issues.
• Assist in updating product listings, promotions, and responses on social media and online stores.
• Support marketing campaigns by engaging customers and promoting special offers.
• Report daily sales activities and customer feedback to the supervisor.

Requirements

• At least 2 year s of experience in customer service, retail, or sales.
• Excellent communication and interpersonal skills.
• Strong ability to convince, upsell, and build trust with customers.
• Proficient in WhatsApp Business, Excel, and basic computer tools.
• Must be organized, smart, and proactive.
• A genuine interest in natural health and herbal wellness products is an added advantage.

Job Type: Full-time

Pay: ₦100,000.00 per month

We are a skin care brand in Lagos Nigeria. We sell via ecommerce, and have walk in stores across Nigeria.

The Customer Care/ Sales Associate for this role will handle the Lekki Phase 1 store in Lagos Nigeria.

It is a Monday to Saturday role.

Responsibilities

• Pack orders for dispatch to logistics companies (they will come to pickup from you). Monitor delivery process, ensuring that orders are delivered as agreed with customer
• Attend to customers when they come to the store, or via the sales line.
• Find out the customer's needs and recommend the right product for them to use.
• Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics
• Handle customer complaints provide appropriate solutions; follow up to ensure resolution and escalate issues to appropriate Manager as necessary.
• Inventory management of your store, ensuring that you have enough stock to fulfil orders on a daily basis.

Requirements

Proven customer support experience or experience as a client service representative

Familiarity with Microsoft Word and Excel

Ability to multi-task, prioritize, and manage time effectively.

Proximity to Lekki Phase 1 is a must as this is a physical role.

Job Type: Full-time

Pay: ₦70, ₦80,000.00 per month

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Customer Care

Employment Type: Full-time

RESPONSIBILITY:

• Serve as the first point of contact for clients via phone, email, or in person.
• Handle inquiries about loan products, repayment schedules, and account issues.
• Assist customers with applications, complaints, or service-related requests.
• Provide timely and professional responses to client concerns.
• Maintain accurate customer records and update account information as needed.
• Follow up on customer feedback to ensure satisfaction.
• Escalate complex issues to the appropriate department for quick resolution.
• Support sales and credit teams in promoting company products and services.
• Generate reports on customer interactions, complaints, and resolutions.

REQUIREMENTS:

• Educational Qualification:
• Minimum OND/NCE in Business Administration, Banking & Finance, Marketing, or related field.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain patient, empathetic, and professional under pressure.
• Good knowledge of customer service principles and practices.
• Proficiency in Microsoft Office (Word, Excel) and CRM tools.
• Strong organizational and multitasking skills.

Experience:

• Prior experience in customer service, front desk, or call center operations is an advantage.
• Bachelor's degree is an added advantage.

Interested and qualified candidates should send their CV using the Job

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Customer Care & Collections Officer

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Attend to customer inquiries via phone, email, or in person, ensuring timely and professional responses.
• Monitor client accounts to identify overdue or upcoming repayments.
• Contact customers politely to remind them of repayment obligations.
• Negotiate repayment arrangements and provide guidance on rescheduling where necessary.
• Educate clients on repayment discipline and its impact on credit history.
• Document all customer interactions and repayment agreements accurately.
• Escalate unresolved cases of default to the appropriate department.
• Collaborate with finance, credit, and account teams to resolve account challenges.
• Prepare regular reports on customer feedback, collections progress, and repayment trends.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication and interpersonal skills.
• Empathy and professionalism when handling sensitive client cases.
• Knowledge of loan products, account management, and repayment processes.
• Negotiation and persuasion skills.
• Proficiency in Microsoft Office (Word, Excel) and customer management tools.
• Ability to multitask, stay organized, and work under pressure.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

We are looking for a persuasive and articulate Customer Service Attendant to serve as the first point of contact for customers, providing exceptional service and promoting our products or services, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

The ideal candidate will possess excellent communication and marketing skills with a strong ability to engage and convert potential customers.

Job Type: Full-time

Pay: From ₦100,000.00 per month

Location:

• Abuja (Required)

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 75, ,000

Easy Apply

Are you passionate about delivering exceptional customer service? Do you have a knack for leading teams and creating memorable experiences? The Fresh Place is looking for a dynamic and dedicated Customer Care representatives to join the team and ensure that every client leaves with a smile Must live within Ikota-Ajah axis

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Respond promptly to customer messages across channels (e.g., WhatsApp, Instagram DMs, Calls, Text messages ).
• Address inquiries about products, services, orders, and policies in a friendly and professional tone.
• Troubleshoot customer complaints or issues and provide appropriate solutions or alternatives.
• Follow up with customers to ensure their issues are fully resolved.
• Escalate unresolved concerns to the appropriate department or supervisor when necessary.
• Maintain accurate records of customer interactions and feedback.
• Stay up to date with product knowledge, promotions, and company updates to provide accurate information.
  Work with the sales or marketing team to inform customers about special offers or new arrivals when appropriate.

Requirements:

• Minimum or B.Sc. in any Social Science or relevant field.
• Strong written communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proven experience in customer service or a related field.
• Ability to handle multiple conversations efficiently and calmly under pressure.
• Familiarity with messaging platforms (e.g., WhatsApp Business, Instagram, or similar tools).
• Empathetic, solution-oriented, and detail-focused.
  Flexible schedule, including availability during weekends or evenings if needed.

Location: Must live within Ikota-Ajah axis

Are you smart, confident, and passionate about engaging with people? Do you have the charm, professionalism, and communication skills needed to make clients feel valued? We're looking for a Customer Care Personnel to join our real estate team and serve as the first point of contact for our clients.

Role Overview

As our Customer Care Personnel, you will play a vital role in ensuring clients have a seamless and positive experience. You'll be responsible for handling inquiries, providing accurate information on properties and services, and maintaining a professional and welcoming atmosphere for all clients.

Key Responsibilities:

• Professionally handle phone calls, emails, and walk-in inquiries about properties and services.
• Provide timely updates to clients, guide them through property options, and schedule viewings.
• Support the sales and marketing team by following up with leads and nurturing client relationships.
• Maintain accurate records of client interactions and feedback using digital tools.
• Represent the company with a polished, approachable, and professional demeanor.

Requirements:

Excellent communication & marketing skills (must be confident speaking with clients on the phone and in person)

Computer-friendly & proficient in digital tools (spreadsheets, emails, WhatsApp Business, etc.)

Strong customer service skills with a warm and welcoming personality

Must be presentable, well-groomed, and professional

Ability to multitask, stay organized, and work independently

Prior experience in customer service, sales, or real estate is an added advantage

Why Join Us?

• Be part of a fast-growing real estate company with exciting opportunities for career growth
• Work in a dynamic and professional environment where your skills are valued
• Gain exposure to the real estate market and build a rewarding career in customer relations

Remuneration: Very attractive and commissions

Job Type: Full-time

Pay: ₦60, ₦100,000.00 per month

Location:

• Port Harcourt (Required)

Today

Lagos Full Time

Manufacturing & Warehousing NGN 75, ,000

Easy Apply

We seek a suitable candidate for this position.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Handling complaints.
• Processing billing, orders, and forms.
• Asking and collecting customer feedback.
• Answering inbound calls from customers.
• Following communication procedures, guidelines and policies.
• Managing database records.
  Answering questions.

Requirements:

• Excellent written and spoken English
• Microsoft Word and Excel
• 1 year of experience
• Minimum of OND

Respond to customers via calls, social media platforms and website

Take orders via the above platforms

Job Type: Full-time

Pay: ₦50,000.00 per month

Expected Start Date: 09/09/2025