213 Customer Support Manager jobs in Nigeria

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Client Support & Recovery Office

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Serve as the first point of contact for clients with account or repayment concerns.
• Monitor customer loan accounts and identify overdue or at-risk repayments.
• Reach out to clients to remind, guide, and support them with repayment options.
• Negotiate realistic repayment schedules and offer restructuring support where necessary.
• Educate clients on financial discipline, credit implications, and available company services.
• Maintain accurate records of all client communications and repayment agreements.
• Collaborate with internal teams (credit, finance, customer care) to resolve account challenges.
• Prepare reports on recovery performance, client feedback, and repayment progress.
• Build long-term trust with clients by balancing recovery efforts with empathy and support.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication, negotiation, and interpersonal skills.
• Ability to engage with clients in a professional, respectful, and empathetic manner.
• Knowledge of credit management, repayment processes, and loan products.
• Good record-keeping, organizational, and reporting skills.
• Proficiency in Microsoft Office (especially Excel & Word).
• Problem-solving skills and ability to work independently.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

Job Title: Client Support Executive

Location: Victoria Island, Lagos (On-site)

Employment Type: Full-Time

Reports To: Head of Operations

Salary: ₦250,000/month

Company: Emerging Homeland Development LTD

Emerging Homeland Developments Limited is actively building off-plan residential estates in Lagos. We're looking for a no-excuses Proactive Client Support Manager for this roleRole Overview

The Client Support Executive will act as the first point of contact for clients, providing support, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

• Manage client communication (calls, emails, messages).
• Proactively resolve inquiries, complaints, and service issues.
• Maintain client records and ensure proper documentation.
• Work closely with operations, marketing, and legal to ensure service delivery.
• Follow up with clients to ensure satisfaction and repeat engagement.
• Provide feedback and insights to improve customer experience.

Requirements

• Bachelor's degree in any related field.
• 3 years of customer service or client support experience.
• Excellent communication, problem-solving, and interpersonal skills.
• Tech-savvy and detail-oriented with proactive mindset.

What We Offer

• Structured growth path + career development.
• HMO and performance incentives.

How to Apply

Please send your CV and cover letter to

Job Type: Full-time

Pay: From ₦250,000.00 per month

*Budget Plus Nigeria is Recruiting*

We are seeking qualified, passionate, and driven individuals to join our growing team.

Applications are now open for the following roles:

Client Support Officer (CSO)

*Locations:* Ramat Park, Benin City (2 position)

*Employment Type:* Full-time

*Application Deadline:* September 5th, 2025

*Job Overview*

As a Client Support Officer at Budget Plus, you will play a vital role in driving client engagement, managing loans, and ensuring customer satisfaction. You'll be instrumental in supporting branch operations and growing our customer base.

*Responsibilities*

1. Develop strategies to acquire clients from target communities

2. Manage loan application processes, documentation, and disbursements

3. Monitor repayments and manage loan delinquency

4. Build and maintain strong customer relationships

5. Prepare weekly/monthly reports for supervisors

6. Support budget tracking and administrative duties

7. Attend Zonal Business Meetings quarterly

8. Maintain accurate client records and handle customer support

*Requirements*

* HND/BSc in Business Administration, Operations Management, Finance, or related field

* 0–2 years of experience (NYSC completers or fresh graduates may apply)

* Excellent communication and interpersonal skills

Job Type: Full-time

Pay: ₦70, ₦75,000.00 per month

Application Question(s):

• Are you comfortable commuting to the job location? it's at Ramat Park, Benin City

Today

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Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

You'll handle incoming support inquiries via email and chat (no phone support), helping users with questions about our web app, Chrome extension, and desktop app. Many of these questions relate to our core product, Interview Copilot, which listens to interviews in real time and provides helpful answers and suggestions on screen. You'll help users troubleshoot, understand how to use it effectively, and get the most out of their sessions.

You'll also escalate bugs or edge cases to the dev team, and contribute to improving help docs, internal guides, and support processes. We're building fast and learning from every interaction.

This is a fully remote role open to English-speaking candidates worldwide. We're a small, mission-driven team, so you'll have real autonomy and a visible impact. If you love helping people, enjoy figuring things out, and want to be part of something that actually changes lives, we'd love to hear from you.

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Vacancy: Client & Operations Support Administrator (Full-Time, Remote)

Hours: 8:00am – 5:00pm (Monday–Friday) – with flexibility for additional hours if operational needs require.

Location: Fully Remote

Reports to: Operations Manager / Director

About Us

Global Lifelines Cleaning Services is a rapidly growing commercial and domestic cleaning company operating across the North West. We pride ourselves on professionalism, reliability, and delivering exceptional client service. As we expand, we are seeking a reliable and organised Back Office Support professional to join our team remotely.

Role Overview

This role is central to ensuring smooth daily operations. You will be responsible for supporting field operatives, coordinating work schedules (ROTA management), assisting with administration, and maintaining strong communication with clients.

Key Responsibilities

• Manage daily ROTA schedules for field cleaning operatives, ensuring coverage across all sites.
• Act as the first point of support for operatives – handling queries, shift changes, and reporting issues.
• Provide administrative support including updating databases, reports, and compliance records.
• Assist with client communication, ensuring updates and feedback are recorded and handled professionally.
• Liaise with management to support contract requirements and ad hoc operational tasks.
• Escalate urgent matters quickly to ensure smooth service delivery.
• Support the HR/Admin function with document management (staff records, absence logs, timesheets).

Requirements

• Strong organisational skills with the ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Confident using MS Office, Google Workspace, or similar tools.
• Prior experience in administration, rota/scheduling, or facilities/cleaning services support desirable but not essential.
• Ability to work independently with minimal supervision.
• Flexibility to work additional hours during peak operational demands.

What We Offer

• Fully remote position – work from home.
• Full-time role with scope for career progression.
• Opportunity to be part of a fast-growing, professional cleaning services company.
• Supportive management and training provided.

Job Type: Full-time

Pay: Up to ₦2,500,000.00 per year

Education:

• Undergraduate (Preferred)

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Client Loan Support Officer

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Guide clients through loan application, disbursement, and repayment processes.
• Educate borrowers on loan terms, conditions, and repayment schedules.
• Serve as the first point of contact for loan-related inquiries and complaints.
• Monitor client accounts to ensure adherence to repayment agreements.
• Provide repayment support and recommend restructuring options where necessary.
• Maintain up-to-date records of client interactions and repayment status.
• Escalate delinquent cases to the recovery or credit control team.
• Collaborate with loan officers, credit analysts, and collections teams.
• Prepare reports on client loan performance and repayment challenges.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Excellent communication and client relationship management skills.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive financial issues with empathy and professionalism.
• Proficiency in MS Office and loan management systems.
• High integrity, attention to detail, and organizational skills.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – Télétravail

Parlez-vous couramment le français et l'anglais ? Avez-vous le sens de la résolution de problèmes et le souci d'offrir un service exceptionnel ? Si vous souhaitez rejoindre une équipe en pleine croissance qui valorise le professionnalisme, le développement et la satisfaction client — cette opportunité est faite pour vous.

Vos missions

En tant que Spécialiste du Support Client, vous serez le premier point de contact pour nos clients francophones. Vous traiterez leurs demandes par appels entrants, chat en direct et e-mails, en veillant à ce que chaque interaction soit rapide, claire et utile.

Responsabilités principales

• Fournir une assistance de qualité en français et en anglais par téléphone et chat
• Identifier, analyser et résoudre les problèmes des clients avec professionnalisme et réactivité
• Créer une relation de confiance en personnalisant chaque interaction
• Collaborer avec votre équipe pour garantir un service cohérent et de haute qualité
  Partager les retours clients et les pistes d'amélioration afin d'optimiser nos processus

Profil recherché

• Minimum 1 an d'expérience en télétravail/service client ou poste similaire
• Expérience en support client bilingue appréciée
• Excellentes compétences en communication écrite et orale
• Expérience avec Gorgias, Zendesk, Shopify ou outils similaires appréciée
• Capacité à garder son calme et à rester orienté solutions sous pression
• Connaissance du secteur E-Commerce et des systèmes CRM est un plus
  Maîtrise du français et de l'anglais obligatoire

Compétences techniques requises

• Ordinateur ou PC portable avec processeur minimum Intel i5
  Connexion Internet stable avec au moins 15 Mbps en téléchargement et en envoi

Avantages et bénéfices

• Salaire compétitif avec révisions annuelles des performances
• Congés payés pour favoriser l'équilibre vie professionnelle / vie personnelle
• Indemnité mensuelle de santé
• Primes de performance basées sur les indicateurs clés (KPI)
  Poste 100 % en télétravail de manière permanente

Rejoignez une entreprise qui valorise vos compétences linguistiques et votre engagement envers un service client d'excellence. Postulez dès aujourd'hui et devenez un membre essentiel d'une équipe solidaire et orientée résultats.

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Today

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Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :

About the Role

We are seeking a highly professional, articulate, and personable individual to join our growing team as a Sales Support & Client Liaison. This is a front-line role that involves managing inbound and outbound phone calls and setting both existing client and new business appointments.

Your role will be pivotal in ensuring exceptional client communication while also helping drive new business through qualified appointment setting.

Key Responsibilities

• Make outbound calls to prospective business clients to introduce our IT support services and secure appointments for our sales team.
• Answer and manage inbound calls from clients regarding support tickets, service updates, and general inquiries.
• Coordinate and schedule appointments between clients and our internal team, ensuring clear communication and time management.
• Maintain accurate and timely records in our CRM and ticketing systems.
• Professionally represent the company in every interaction, delivering a clear, courteous, and engaging phone experience.
• Understand and communicate the value of our IT services confidently and effectively.
  Collaborate with team members to ensure seamless service delivery and client satisfaction.

Requirements

• Outstanding phone communication skills with a clear, confident, and articulate speaking style.
• Fluent English, with the ability to communicate complex information simply and professionally.
• Strong appointment setting or telesales experience, ideally in a B2B environment.
• Ability to handle objections and remain composed under pressure.
• Experience in customer service, account management, or lead generation.
• Organized and detail-oriented with good time management skills.
• Proficient in using CRM systems, calendars, and standard office software.
  Comfortable working in a structured, performance-driven environment.

Desirable Attributes

• A refined, neutral accent that is easily understood by a UK-based clientele is highly advantageous.
• Experience working in or with the IT support or technology sector.
  Confident, friendly, and professional demeanour suited to engaging with business owners and decision-makers.

What We Offer

• Full-time on-site role with a stable and growing company.
• Supportive team culture with training and development opportunities.
• Performance incentives tied to successful appointment setting and competitive salary.
  Opportunity to grow into more senior client-facing or business development roles.

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About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month