5 Customer Support Manager jobs in Nigeria

Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.

The Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.

The CSR will:

Respond promptly to customer inquiries across multiple channels.

Resolve complaints professionally and escalate complex issues when necessary.

Provide accurate information on company products, services, pricing, and promotions.

Manage service requests such as new connections, upgrades, or troubleshooting.

Follow up on customer concerns to ensure resolution and satisfaction.

Maintain detailed records of customer interactions in the CRM system.

Support sales and retention efforts by identifying upselling and cross-selling opportunities.

Customer Engagement

Deliver timely and courteous responses to all customer queries.

Maintain professionalism and empathy during interactions.

Issue Resolution

Troubleshoot common service-related problems.

Escalate unresolved issues to technical or supervisory teams.

Service Support

Process service requests such as activations, billing queries, and plan changes.

Provide clear guidance to customers on product usage and service features.

Documentation & Reporting

Accurately update customer accounts and service requests.

Provide periodic reports on complaints, feedback, and resolution timelines.

Timely handling of assigned customer queries and requests.

High levels of customer satisfaction and reduced complaint turnaround time.

Accurate reporting and record keeping of customer interactions.

Contribution to service improvement through customer feedback.

Average response and resolution time.

Customer satisfaction ratings (post-interaction surveys).

First Contact Resolution (FCR) rate.

Number of complaints escalated versus resolved.

Adherence to communication protocols and service standards.

OND/HND/Bachelor’s degree in any discipline.

Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.

Familiarity with CRM tools and Microsoft Office.

Problem-solving attitude with empathy for customers.

The CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.

Location: Ikeja (Office-based) Salary: ₦150,000 Base + OTE up to ₦200,000/month Employment Type: Full-time (Monday–Friday)

Our client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.

The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.

Handle customer calls, inquiries, and service bookings.

Coordinate schedules for phlebotomists and field staff.

Maintain accurate records of clients and transactions.

Monitor service delivery quality and provide feedback.

Resolve customer complaints promptly.

Collaborate with cross-functional teams to improve client satisfaction.

OND/HND/B.Sc. in Business Administration, Operations, or related field.

Minimum 2 years’ experience in customer service, operations, or administration.

Excellent organizational, multitasking, and problem-solving skills.

Proficiency in MS Office, CRM systems, and digital tools.

Strong communication and people management skills.

Competitive base salary with performance bonuses.

Health benefits and professional training opportunities.

Monday–Friday work schedule.

Structured career progression in service delivery and operations.

Startup Soar Consulting - Our client, a reputable restaurant in Lokoja, committed to delivering excellent dining experiences through quality meals and exceptional service.

They are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location:  Lokoja, Kogi
Employment Type: Full-time

Job Summary

• To strengthen our front-of-house…

Handle inbound and outbound customer calls, chats, and emails

Provide accurate information on products and services

Resolve customer complaints and escalate issues when necessary

Maintain customer records and update databases

Ensure customer satisfaction through professional communication

Follow up with customers to confirm issue resolution

Support sales and retention by promoting company services

Adhere to company policies and service standards

Bachelor’s degree or equivalent qualification

Previous experience in customer service (ISP/telecom preferred)

Strong communication and interpersonal skills

Problem-solving and conflict-resolution ability

Proficiency in MS Office and CRM software

Ability to work under pressure and handle multiple tasks

Good listening skills and patience

Teamwork and adaptabilityHandle customer inquiries, resolve complaints.