9 Hospitality & Tourism jobs in Nigeria

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
**What will I be doing?**
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
+ Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
+ Process and deliver messages for Guests
+ Deliver and safely storage Guest luggage
+ Stay current with all hotel services as well as daily VIP requests and special events
+ Ensure orderliness and safety guidelines around the lobby and front door areas
+ Provide support to Management as required, in cases of emergency
+ Project a professional manner with an emphasis on hospitality and Guest service
+ Maintain a clean, healthy, and safety working area
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a variety of different work situations
+ Ability to work on your own and as part of a team
+ Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience working in Concierge in a hotel environment
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge_
**Location:** _null_
**Requisition ID:** _HOT0BX6M_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Lagos, Lagos, Nigeria,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Department Operations and Budgets**
- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Ensures consistent workflow to minimize peaks and valleys in production.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
- Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Orders cleaning supplies and uniforms within budget.
- Understands the impact of department's operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
- Works effectively with the Engineering department on Laundry equipment maintenance needs.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Operates all department equipment as necessary and reports malfunctions.
- Develops, maintains and uses effective back-up plans for breakdowns.
- Evaluates and implements new techniques, supplies and equipment.
**Leading Discipline Teams**
- Ensuring and maintaining the productivity level of employees.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encouraging and building mutual trust, respect, and cooperation among team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Providing and Ensuring Exceptional Customer Service**
- Providing services that are above and beyond for customer satisfaction and retention.
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
**Managing and Conducting Human Resources Activities**
- Ensuring employee success and event success recognitions are taking place in all shifts.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
- Supervises staffing levels to ensure that operational needs and financial objectives are met.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Manages employee progressive discipline procedures.
- Manages the employee performance appraisal process.
- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Guest Relations Manager manages the needs of VIP and long-stay guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints.
+ Ensure a very high level of customer service is constantly maintained for reception and lobby area.
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest.
+ Communicate with all managers and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all reception meetings.
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BW4Y_
**EOE/AA/Disabled/Veterans**

A Conference and Events Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.
**What will I be doing?**
As a Conference and Events Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Events Operations Coordinator will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Welcome guests in a polite and friendly manner
+ Coordinate seating for customers
+ Up-sell with latest departmental incentives
+ Manage Conference and Banquet set-ups
+ Ensure guests are billed accurately
+ Follow cash handling procedures
+ Manage guest queries in a timely and efficient manner
+ Strive to achieve departmental targets as part of the team
+ Ensure cleanliness of work areas
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Comply with local licensing laws
+ Assist other departments wherever necessary and maintain good working relationships
+ Be environmentally aware
**What are we looking for?**
A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude
+ Good communication skills
+ Committed to delivering high levels of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Food and Beverage and/or industry experience
+ Experience with cash handling
+ Knowledge of Food Hygiene Regulations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Catering and Event Services_
**Title:** _Conference and Events Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BVWV_
**EOE/AA/Disabled/Veterans**

Key Responsibilities:

• versee day-to-day hotel operations to ensure smooth running of all departments.

• D velop and implement operational policies and procedures.

• S pervise staff performance and foster a culture of service excellence.

• M nitor budgets, expenses, and ensure cost-effective operations.

• D ive business growth through innovative strategies in hotel marketing and customer engagement.

• E sure compliance with health, safety, and service standards.



Requirements:

• P oven background in hotel operations with strong knowledge of hospitality management.

• E perience in hotel marketing, customer relations, or brand promotion.

• S rong leadership, communication, and problem-solving skills.

• A ility to multitask, manage teams, and maintain high standards under pressure.

• M nimum of a Bachelor’s Degree in Hospitality Management, Business Administration, or related field.



What We Offer:

• Competitive salary and benefits.

• A dynamic and professional work environment.

• O portunity for career growth within the hospitality industry.

We are looking to hire a well experienced Hotel Manager to oversee all aspects of our hotel operations. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional guest experiences. The Hotel Manager will be responsible for the overall management and operation of the hotel, ensuring high standards of guest satisfaction, operational efficiency, and profitability. This role involves strategic planning, financial management, staff leadership, and maintaining the hotel's reputation for excellence.  

Main Duties:

·    Develop and implement strategic plans to enhance hotel performance and guest experience

·    Monitor industry trends and implement innovative practices to maintain competitiveness

·    Oversee budget preparation and management for all departments

·    Analyze financial reports and implement strategies to optimize revenue and control costs

·    Ensure smooth daily operations across all departments

·    Implement and maintain quality control standards for all hotel services

·    Ensure delivery of exceptional guest experiences

·    Handle guest complaints and feedback effectively

·    Lead, motivate, and develop a high-performing team

·    Oversee recruitment, training, and performance management of staff 

·    Collaborate with the marketing team to develop effective promotional strategies

·    Build and maintain relationships with key clients and partners

·    Ensure compliance with all relevant health, safety, and environmental regulations

·    Implement and maintain emergency and security procedures

Requirements

·    Bachelor's degree in Hospitality Management, Business Administration, or related field

·    Minimum 7 years of experience in hotel management, with at least 3 years in a management role in a hotel in Port-Harcourt.

·    Must be a Port-Harcourt resident

·    Strong financial acumen and experience in budgeting and revenue management

·    Excellent leadership, communication, and problem-solving skills

Proficiency in hotel management software systems

Benefits

Salary Range: N200,000 – N2050,000 monthly

Other Benefits:

·    Health Cover

Leave Allowance

About the Company Join a trailblazing financial services platform that’s making waves across Africa! Our client empowers millions with cutting-edge banking, payment, and business management solutions. They’ve processed billions in transactions, revolutionizing the way people and businesses thrive. Now, they’re looking for a dynamic leader to drive their global travel operations forward.

Step into an exciting leadership role where you’ll manage and elevate the entire travel experience for a high-growth, forward-thinking organization. As the Head of Travel Desk , you’ll oversee local and international travel, ensuring seamless, 24/7 support for business travelers. If you’re a strategic leader with a passion for travel management, cost optimization, and delivering world-class service, this is your chance to shine.

What You’ll Do

Lead a top-notch team responsible for coordinating all travel services—flights, hotels, visas, and more.Design and implement game-changing travel and expense strategies that keep things running smoothly.Guarantee round-the-clock coverage to ensure business travelers are always supported.Partner with senior leaders to drive the Global Travel Services strategy at a regional level.Monitor travel budgets, dive into expense data, and find creative ways to cut costs while maintaining excellence.Take ownership of booking travel for employees—whether it’s a quick domestic trip or a global journey.Ensure every trip complies with company policies and international regulations, keeping everything on point.Negotiate killer deals with travel providers, from airlines to hotels, to get the best bang for your buck.Build and nurture strong relationships with travel vendors to guarantee top-quality service every time.Create and enforce smart, efficient travel policies that everyone loves following.Stay ahead of industry trends to keep the travel process smooth, modern, and cost-effective.Regularly report travel metrics to senior management, using data to fuel innovation and process improvements.Leverage the latest tech to enhance travel and expense management.Work hand-in-hand with finance, HR, and other teams to simplify processes and make travel easy for everyone.Keep communication flowing—ensure employees are supported and senior stakeholders are always in the loop.Lead by example, pushing for continuous improvement in how travel and expenses are managed.Be the go-to expert for anything travel-related, bringing fresh ideas and energy to the table.Requirements

What We’re Looking For

A strategic and confident leader, who’s as organized as they are innovative.A master of multitasking—able to manage time, prioritize effectively, and deliver results under pressure.Strong negotiator with experience managing travel vendors and finding ways to cut costs.Data-driven, able to spot trends and make smart decisions fast.Tech-savvy, with a knack for optimizing processes and introducing new tools.Passionate about creating a seamless travel experience and a pro at building relationships with both internal teams and external suppliers.

Your Experience & Skills

7+ years in global travel and expense management, ideally with experience in fast-paced environments.Bachelor’s degree in Business Administration, Travel Management, or a related field (bonus points for a Master’s or certifications!).Proven experience leading teams, implementing cost-saving strategies, and driving innovation.Strong analytical skills, financial acumen, and project management expertise.Proficiency with travel management software and tools.FinTech industry knowledge is a big plus!Benefits

What’s in it for You?

A vibrant, people-first culture where your ideas matter and your voice is heard.Endless opportunities for learning, growth, and development in a fast-paced, forward-thinking environment.Competitive salary, health benefits, pension, annual bonuses, and more!

Ready to make your mark and drive world-class travel operations?  This is your moment! If you’re excited about leading a dynamic team and optimizing travel experiences, we want to hear from you. Apply now and take the next step in your career with a company that values innovation, excellence, and its people.

Vacancy - HALL (EVENTS) SUPERVISOR

Location: Ikeja,Lagos JOB RESPONSIBILITIES

Meeting with potential clients.

Ensure clients’ contractors comply with the terms and conditions for using premises.

Working with customers to coordinate their events, organize and manage each event from start to finish. 

Maintaining event schedule.

Ensure the event is completed smoothly.

Supervision and coordination of subordinates i.e. Janitor, Event Attendants, Security Guards and Technical Personnel during events.

Preparation of weekly and monthly reports.

Ensure the safety of life and properties prior, during and after event.

And other duties as assigned by management. 

Education & other requirements

B.Sc./HND/OND in a related course

Must have managed an event center/hall for at least 3 years

Customer Service, Excellent Written and Spoken Communication Skills.

Working knowledge of computer application

The ideal person must demonstrate a proven track record in using own initiative, be results oriented, creative and have integrity.

Experience of successfully overseeing the planning and and delivering corporate/private events.

Must be willing to learn fast

Good negotiation skills.

Ability to work under pressure with little or no supervision.

Good organizational and planning skills

Method of Application

Interested and qualified applicants should send their CVs to using LYD-ADM-06 as subject.