34 Customer Service Representatives jobs in Nigeria
Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria. Job Summary The Client Services Manager is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management • Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.• Assist clients in executing their tailored investment strategies across various products.Client Communication & Support • Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.• Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery• Offer tailored advice and insights to clients based on their needs and investment objectives.• Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience • Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.• Gather feedback to continually improve client experience and service qualityRequirements• Bachelor’s degree in Business, Finance, Psychology or related discipline. • CCSP or any relevant professional certificate.• 5+ years of proven experience in client services, relationship management, or private banking within financial services or wealth management.• Strong interpersonal and communication skills, with a client-focused mindset.• Proficiency in CRM tools, Microsoft Office, and financial reporting is a plus• Excellent organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
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Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria.Job Summary The Client Services Officer is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.Assist clients in executing their tailored investment strategies across various products.Client Communication & Support Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery Offer tailored advice and insights to clients based on their needs and investment objectives.Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.Gather feedback to continually improve client experience and service quality.RequirementsBachelor’s degree in Business, Finance, Psychology or related discipline.CCSP or any relevant professional certificate.5+ years of proven experience in client services, customer care, relationship management, or private banking within financial services or wealth management.Strong interpersonal and communication skills, with a client-focused mindset.Proficiency in CRM tools, Microsoft Office, and financial reporting is a plusExcellent organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
1
Call center Representatives
Abuja, Abuja Federal Capital Territory
Whitelist Solution company
Posted 14 days ago
Job Viewed
Job Description
Handles inbound calls from customers and sending complaints to their service providers.
Only corp members without place of primary assignment will be given top priority.
Must be able to speak Hausa and Yoruba fluently
Only corp members without place of primary assignment will be given top priority.
Must be able to speak Hausa and Yoruba fluently
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 20 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 22 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
4
Customer service
Lagos, Lagos
HYT CONSULTING
Posted 23 days ago
Job Viewed
Job Description
Customer Relations Executive
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Agent
Lagos, Lagos
Jtechtrade
Posted 1 day ago
Job Viewed
Job Description
We are looking for a proactive and knowledgeable Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
br>Key Responsibilities
Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Jalingo, Taraba
PWAN GROUP
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Sokoto, Sokoto
PWAN GROUP
Posted 2 days ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Executive
Jalingo, Taraba
PWAN GROUP
Posted 2 days ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
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