8 Healthcare jobs in Nigeria
Customer Service Officer (Healthcare)
Posted 1 day ago
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Job Description
br>Location: Ikoyi Lagos
Employment Type: Full-time
Reports To: Clinic Manager
Salary: 400,000.00 – 500,000.00 < r>
Job Duties:
We are hiring for the position of Customer Service Officer , We believe that a patient’s experience begins the moment they walk through our doors—and our Customer Service Officers are at the heart of that experience.
Key Responsibilities:· br>Greet patients and visitors warmly and professionally.· br>Respond to phone calls, emails, and walk-in inquiries promptly and courteously.· br>Provide clear information about services, procedures, and appointment scheduling.· br>Resolve patient complaints or escalate issues to relevant departments as needed.· br>Collaborate with medical, nursing, and administrative staff to enhance patient satisfaction.· br>Assist in managing the reception area, ensuring it is clean, organized, and welcoming.
Requirements:· OND/HND/B.Sc. in any discipline (Social Sciences or Health-related fields preferred).· Minimum of 5 years ‘and above experience in a customer-facing in healthcare.· Strong communication and interpersonal skills.·
A ility to remain calm under pressure and handle sensitive information with discretion.· Proficiency in Microsoft Office and basic computer applications.· < r>Knowledge of hospital operations is an added advantage.
What We Offer:· br>A supportive and professional work environment.· br>Competitive salary and benefits.· br>Opportunities for training and career growth.· br>A chance to make a meaningful impact on patients’ lives every day.
Regional Manager Job at Shalina Healthcare
Posted 1 day ago
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Job Description
Shalina Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa. For the last 35 years, we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products across various therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, and nutrition. We have a track record few can match and our brands are among the most trusted in…
Consultant Family Physician (Head of Medical Services)
Posted 5 days ago
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Job Description
We are seeking a highly experienced and visionary Consultant Family Physician to assume the role of Head of Medical Services at a reputable private hospital located in Victoria Island, Lagos. This leadership position demands a strategic thinker with strong clinical acumen, capable of driving operational efficiency, enhancing care quality, and fostering strong relationships with key healthcare stakeholders.
Key Responsibilities: 1. Clinical LeadershipDeliver high-quality patient care in line with global family medicine standards
Supervise and mentor interdisciplinary medical teams
Promote evidence-based clinical practices and ongoing professional development
2. Operational OversightOversee and coordinate daily clinical operations across departments
Enforce compliance with safety, ethical, and regulatory standards
Develop SOPs, clinical protocols, and ensure effective clinical governance
Monitor departmental KPIs and lead initiatives to improve performance
3. Strategic Development & Quality AssuranceCollaborate with hospital executives to align clinical services with strategic objectives
Champion hospital-wide patient safety and quality improvement initiatives
Lead the adoption of innovations in healthcare delivery and medical technology.
Represent the hospital in conferences, forums, and professional associations
4. Stakeholder Management & External RelationsBuild and maintain productive relationships with regulatory bodies and public health stakeholders.
Serve as a trusted advisor to hospital leadership on medical and operational matters.
Requirements Qualifications:MBBS or equivalent degree from a recognized university
Fellowship of the National Postgraduate Medical College (FMCP/FMCPH) or West African College of Physicians (FWACP – Family Medicine)
Valid MDCN license with current annual practicing license
Minimum of 10 years post-fellowship experience , including 5+ years in a clinical leadership role
Deep understanding of the Nigerian healthcare landscape, clinical standards, and regulatory frameworks
Proven record of success in clinical management, operations, and team leadership
Key Competencies:Clinical excellence and sound diagnostic skills
Strong leadership and team coordination abilities
Strategic planning and healthcare systems knowledge
Quality assurance, risk management, and compliance expertise
Excellent communication and stakeholder engagement skills
BenefitsCompetitive net salary (₦1. – ₦1 monthly)
Official residence or monthly housing allowance
Comprehensive health insurance (for self and dependents)
Paid annual leave and other statutory entitlements
Sponsored CPD (Continuing Professional Development) programs
Access to conferences, workshops, and executive seminars
Performance incentives and leadership bonuses
Opportunity to lead transformative hospital-wide initiatives
Customer Care Manager
Posted 13 days ago
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Job Description
Our client is an indigenous oil and gas company in Nigeria.
Job Summary
The Customer Care Manager will lead all customer support functions, ensuring seamless local and international communication. This role involves supervising the customer care team, resolving escalated issues, enhancing services quality, and driving customer care team, resolving escalated issues, enhancing service quality, and driving customer satisfaction through excellent service. The manager will collaborate closely with internal and external stakeholders to address customer needs, improve processes, and promote the Pinnacle Oil and Gas Ltd (POGL) brand globally.Key Responsibilities Care & Support Management
Supervise daily operations of the customer care team, ensuring all inquiries and complaints are handled promptly and accurately.Develop and implement policies for handling local and international correspondence, ensuring adherence to service standards. Monitor customer interaction channels, including email, phone, and social media for prompt responses and resolution.Communication Excellence .
Establish effective communication protocols for managing diverse customer interactions. Act as the primary point of escalation for complex or high- priority cases, ensuring swift resolution.Maintain professional, culturally sensitive communication with international stakeholders and partners.Customer Experience Enhancement
Analyze customer feedback to identify recurring issues and develop improvement strategies. Lead initiatives to enhance the overall customer journey, ensuring consistency across all touch points. Develop loyalty programs and proactive communication strategies to boost customer retention.Leadership & Team Development
Recruit, train, and mentor the customer care team to achieve high levels of performance. Conduct regular performance reviews and establish development plans for team members. Organize training programs on conflict resolution, effective communication,and product knowledge.Performance & Reporting
Monitor and report customer service metrics regularly to senior management.Identify trends in customer inquiries and provide actionable insights for operational improvements. Develop dashboards to track team performance and align it with organizational goals.Policy & Compliance
Ensure all operational activities meet or exceed industry safety, health, environmental, and quality standards.Monitor and report customer service metrics regularly to senior management. Identify trends in customer inquiries and provide actionable insights for operational improvements. Develop dashboards to track team performance and align it with organizational goals. RequirementsBachelor’s degree in Business Administration,Communications, Marketing, Social Sciences, or a related field. A Master’s degree or professional certification in Customer Service Management, Business Communication or related areas an added advantage. Strong understanding of customer service operations, service quality standards, and performance management. Demonstrated ability to handle escalations and high priority customer concerns professionally and efficiently. Proficiency in the use of Customer Relationship Management (CRM) systems,help desk platforms. Ability to design and implement customer service policies, process improvements, and loyalty programs. Knowledge of data protection regulations and customer confidentiality protocols. Familiarity with global communication practices and cultural sensitivities in international customer interactions. Excellent interpersonal, communication, and negotiation skills. Strong leadership abilities with proven experience in coaching, mentoring, and team development. High emotional intelligence and conflict-resolution skills. Analytical mindset with the ability to interpret customer data and implement improvements strategies. Proactive, solution oriented and committed to delivering customer experiences.Ability to thrive in a fast-paced, high-pressure environment. Minimum of 8 years progressive experience in customer service, with at least 3 years in a managerial or supervisory role. Proven experience in customer care management within the oil and gas downstream sector, logistics, energy, or other high-volume, customer-facing industries. Track record of successfully managing international customer relations and complex service environments.Laboratory Diagnostics Manager(Ogun State)
Posted 16 days ago
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Job Description
Our client, a reputable specialist hospital in Abeokuta, Ogun State, is seeking to hire an experienced and results-oriented Diagnostics Manager to lead its Medical Diagnostics Department. The successful candidate will be responsible for providing strategic direction, operational oversight, and quality assurance for all diagnostic services, including medical laboratories, radiology, and pathology.
This role is central to ensuring accurate, timely, and cost-effective diagnostic services that support effective clinical decision-making and enhance patient outcomes.
Key Responsibilities 1. Operational ManagementSupervise daily operations across all diagnostic units (laboratory, radiology, and pathology).
Ensure seamless patient workflow, timely test/report delivery, and optimal equipment usage.
Collaborate with clinical departments to support integrated patient care.
2. Quality Assurance & ComplianceDevelop and implement robust quality control and quality assurance systems.
Ensure compliance with national and international diagnostic standards (e.g., ISO 15189, WHO, MLSCN, RRBN).
Lead the department in regulatory inspections, audits, and accreditation processes.
3. Leadership & Team DevelopmentLead and manage a multidisciplinary team of scientists, radiographers, technicians, and support staff.
Conduct performance reviews and identify training and development needs.
Promote a culture of excellence, collaboration, and accountability.
4. Financial & Resource ManagementPrepare and manage departmental budgets.
Monitor expenses and promote cost-effective service delivery.
Oversee procurement and maintenance of diagnostic equipment, reagents, and consumables.
5. Strategic Development & InnovationIdentify and implement technological upgrades and service innovations.
Support digital integration through Laboratory and Radiology Information Systems (LIS/RIS).
Collaborate with executive leadership on strategic initiatives for service growth and improvement.
RequirementsQualifications: Bachelors Degree in Medical Laboratory Science, Radiography, or a related field.(Masters Degree or MBA is an added advantage)Fully registered with relevant professional bodies (e.g., MLSCN, RRBN).
Minimum of 5-7 years of progressive experience in diagnostic services, including at least 3 years in a supervisory or management role.
Strong understanding of diagnostic systems, equipment, LIS, and RIS platforms.
Excellent leadership, interpersonal, and analytical skills.
Preferred Skills:Proficiency in Hospital Management Systems (HMS).
Knowledge of Lean, Six Sigma, or other process improvement methodologies.
Familiarity with health insurance billing and diagnostics coding practices.
BenefitsBenefitsMonthly Net Salary: 500,000-600,000 Net
Health Insurance (HMO) for employee and eligible dependents
Pension Contribution (as per Nigerian regulations)
Paid Annual Leave & Statutory Holidays
Access to modern diagnostic equipment and technologies
Professional development & training opportunities
Supportive work culture with growth potential
Relocation RequirementCandidates must be willing to relocate to Abeokuta, Ogun State (relocation support may be considered for exceptional candidates).
Head of Finance - Healthcare
Posted 22 days ago
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Job Description
Job Summary: The Head of Finance will oversee and manage all financial aspects of the hospital, ensuring effective financial planning, budgeting, reporting, compliance, and strategic financial management. This leadership role involves working closely with senior management to drive financial health, optimize resource allocation, and contribute to the long-term success of the medical facility. The Head of Finance will be responsible for developing financial strategies that align with the hospital's goals while maintaining regulatory compliance and managing risk.
Key Responsibilities:
Lead the finance department and oversee all financial planning, budgeting, and accounting functions of the hospital.Ensure accurate financial reporting, compliance with financial regulations, and proper management of hospital funds.Develop and implement financial policies, controls, and procedures to safeguard the hospital’s assets.Collaborate with management to provide financial insights and support strategic decision-making.Develop financial models to support decision-making and strategic planning.Oversee cash flow management and optimize financial liquidity.Conduct regular financial risk assessments and implement mitigation strategies.Supervise billing and collections to ensure timely payments.Prepare comprehensive financial reports for stakeholders.Coordinate with external auditors to ensure compliance with regulations.Manage cash flow, accounts receivable, accounts payable, and financial risk management.RequirementsEducational Qualifications:
Bachelor’s degree in Accounting is required.Master’s degree in Accounting, Business Administration, or a related field.Preferred: MBA (Master of Business Administration) with a focus in finance or healthcare management.Certifications and Licenses:
Certified Public Accountant (CPA) or equivalent professional accounting qualification.Certified Management Accountant (CMA) or Chartered Financial Analyst (CFA) may be an advantage.Healthcare financial management certifications such as Certified Healthcare Financial Professional (CHFP) from the Healthcare Financial Management Association (HFMA).Experience:
· At least 10 years of progressive experience in accounting, with at least 5 years in a senior leadership role within the healthcare sector (hospital or medical facility).
· Extensive experience in budgeting, financial forecasting, and reporting.
Proven track record of strategic financial management in a complex healthcare setting.
Skills:
· Strong knowledge of financial modelling, reporting, and analysis.
· Proficiency with financial software (e.g., SAP, Oracle, QuickBooks, or healthcare-specific systems).
· Exceptional understanding of healthcare finance, regulations, billing systems, reimbursement processes, and cost structures.
· Excellent leadership, communication, and interpersonal skills.
· Strong analytical, problem-solving, and decision-making abilities.
· In-depth knowledge of healthcare regulations, compliance standards, and financial governance.
Ability to manage large, cross-functional teams and collaborate with senior executives.
BenefitsSalary – N400,000- N500,000 Other Benefits:
· Relocation support can be discussed. Health and pension cover.
Leave allowanceDiagnostics Manager
Posted 24 days ago
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Job Description
Department: Medical DiagnosticsLocation: Specialist Hospital, Abeokuta, Ogun StateReports To: Chief Medical OfficerExperience Required: 5–7 YearsNet Salary: ₦500,000 – ₦00,000 Monthly (Net)
Job SummaryOur client, a reputable specialist hospital in Abeokuta, Ogun State, is seeking to hire an experienced and results-oriented Diagnostics Manager to lead its Medical Diagnostics Department. The successful candidate will be responsible for providing strategic direction, operational oversight, and quality assurance for all diagnostic services, including medical laboratories, radiology, and pathology.
This role is central to ensuring accurate, timely, and cost-effective diagnostic services that support effective clinical decision-making and enhance patient outcomes.
Key Responsibilities1. Operational ManagementSupervise daily operations across all diagnostic units (laboratory, radiology, and pathology).
Ensure seamless patient workflow, timely test/report delivery, and optimal equipment usage.
Collaborate with clinical departments to support integrated patient care.
2. Quality Assurance & ComplianceDevelop and implement robust quality control and quality assurance systems.
Ensure compliance with national and international diagnostic standards (e.g., ISO 15189, WHO, MLSCN, RRBN).
Lead the department in regulatory inspections, audits, and accreditation processes.
3. Leadership & Team DevelopmentLead and manage a multidisciplinary team of scientists, radiographers, technicians, and support staff.
Conduct performance reviews and identify training and development needs.
Promote a culture of excellence, collaboration, and accountability.
4. Financial & Resource ManagementPrepare and manage departmental budgets.
Monitor expenses and promote cost-effective service delivery.
Oversee procurement and maintenance of diagnostic equipment, reagents, and consumables.
5. Strategic Development & InnovationIdentify and implement technological upgrades and service innovations.
Support digital integration through Laboratory and Radiology Information Systems (LIS/RIS).
Collaborate with executive leadership on strategic initiatives for service growth and improvement.
RequirementsQualifications:Bachelor’s Degree in Medical Laboratory Science, Radiography, or a related field. (Master’s Degree or MBA is an added advantage)
Fully registered with relevant professional bodies (e.g., MLSCN, RRBN).
Minimum of 5–7 years of progressive experience in diagnostic services, including at least 3 years in a supervisory or management role.
Strong understanding of diagnostic systems, equipment, LIS, and RIS platforms.
Excellent leadership, interpersonal, and analytical skills.
Preferred Skills:Proficiency in Hospital Management Systems (HMS).
Knowledge of Lean, Six Sigma, or other process improvement methodologies.
Familiarity with health insurance billing and diagnostics coding practices.
BenefitsMonthly Net Salary: ₦500,0 – ₦6 000
Health Insurance (HMO) for employee and eligible dependents
Pension Contribution (as per Nigerian regulations)
Paid Annual Leave & Statutory Holidays
Access to modern diagnostic equipment and technologies
Professional development & training opportunities
Supportive work culture with growth potential
Relocation RequirementCandidates must be willing to relocate to Abeokuta, Ogun State (relocation support may be considered for exceptional candidates).
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Quality Assurance Nurse(Osun)
Posted 262 days ago
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Job Description
Job Title: Quality Assurance Nurse
Location: Osun
Job Responsibilities
Attend to and resolve all enrollees’ enquires and ensure that all complaints are promptly resolved on first call resolution, or immediately escalated to the appropriate group or unit.Meticulously log all for management analysis and documentation for all relevant stakeholders.Follow-up on specific cases as assigned by the line manager for measurable outcomes and stakeholders’ satisfaction.Actively and proactively engage in the vetting of bills from the organization’s network of facilities providing secondary/tertiary healthcare services on the public sector social health insurance programBenchmark all received claims with the pre-authorized codes given by call center as any service provided by any facility without pre-authorized code is considered null and void.Review all the received bills and possibly contact the enrollees for authorization of services provided.Investigate and report any incident of abuse, neglect or maltreatment of enrollees immediately to the Management for appropriate actions to be taken.Follow up on enrollees on admission to evaluate and document their progress and possibly assist the care team with developing and accessing health interventions.Participate in case management through scheduled and unscheduled visitation to enrollees on admission. Education Graduate Professional Nurse and First Degree from an accredited Baccalaureate Nursing Program (University)Must be a registered and licensed practitioner.Possession of recognized additional training in primary health care and midwifery is desirable.Experience
Applicants must have at least 2 years experience as a Nurse and Midwifery Professional.Ability to work seamlessly with Computer and other communication equipment and software. Method of Application Interested & qualified candidates should send their CVs to using QAN-OS-24 as subject of the mail.