39 Customer Service Representative jobs in Abuja

Sudo Africa is an open API platform that allows you to issue payment cards with powerful financial features. Build in minutes, launch in days.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Wuse, Abuja (FCT)

Employment Type: Full-time

Responsibilities

As a Customer Service Representative at Sudo Africa, your primary duties include:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about the company's fintech products, services, and policies.
• Assist customers with onboarding, troubleshooting, and transaction-related issues.
• Escalate complex cases to the appropriate departments while ensuring timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Gather feedback and insights from customers to help improve service delivery and product development.
• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
• Educate customers on self-service options and promote product features where relevant.

Requirements

• Bachelor's degree in Business, Communications, or a related field (HND acceptable).
• 1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
• Excellent communication (oral and written) and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Enthusiasm to learn about fintech products and services.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to change.
• High level of professionalism, patience, and empathy.

Method of Application

Interested and qualified candidates should send their CV and cover letter as one PDF document with contact details via email to: using the Job Position as the subject of the mail.

Note

• Sudo is an equal opportunities employer committed to diversity and inclusion.
• All qualified candidates, regardless of age, sex, ethnicity, race and religion, is encouraged to apply.
• Please note that only shortlisted candidates will be contacted.

Are you a recent graduate who speaks fluent English with a hint of an American or British accent?

Do you have the patience, enthusiasm, and passion for engaging with people?

Are you looking to build a rewarding career in Customer Service?

If so, we have an exciting opportunity for you

Job Type: Full-time

Pay: ₦75, ₦150,000.00 per month

Company Description

Banah Realty Limited helps investors navigate the real estate stock market with viable returns on investment (ROI). The company is dedicated to solving the housing deficit in Nigeria and beyond by providing systematic real estate growth. Banah Realty Limited offers easy housing plans and home acquisition solutions.

Role Description

This is a full-time on-site role located in Abuja for a Customer Service Representative. Day-to-day tasks include providing customer support, managing customer relations, ensuring customer satisfaction, and enhancing the overall customer experience. The role also involves handling customer inquiries and resolving any issues or complaints effectively.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Service Representatives related roles
• Experience in managing Customer Satisfaction and Customer Experience
• Strong communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Previous experience in real estate or related industries is a plus

Today

E

Abuja Full Time

Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 4 years

Job Role: Customer Service Officer – Abuja, Nigeria

Location: Abuja, Nigeria

Job Type: Full-Time, Office-Based

Work Hours: 8:00am – 6:00pm, Monday to Friday

Salary Range: ₦300,000 – ₦50,000 per month

Public Holiday : Observation of UK Bank Holidays only (8 days per year).

We are a background employee screening company with operations in Nigeria since 2021. We are seeking an experienced Customer Service Officer to join our Abuja office and deliver exceptional customer experiences. This role offers the chance to work in a reputable company that values professionalism, integrity, and a supportive team culture.

Key Responsibilities

• Handle a high volume of telephone calls and email queries with professionalism.
• Navigate multiple systems and databases effectively (training will be provided).
• Undertake ID verification and other vetting processes.
• Ensure Service Level Agreements (SLAs) are consistently achieved.
• Provide professional and timely communication with customers and stakeholders.
• Identify opportunities for process improvements to enhance service delivery.
• Uphold strict information security and compliance procedures.
• Collaborate with colleagues to support team priorities.
  Report directly to the Screening & DBS Manager.

Ideal Candidate / Requirements

• Minimum HND or B.Sc. qualification.
• At least 4 years' experience in customer service roles.
• Must have worked in a reputable organization such as an international hotel, telecommunications company, Banking & Financial Services
• Previous call center or customer service experience preferred.
• Excellent customer service and relationship management skills.
• Ability to handle dissatisfied customers politely and professionally.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications and general IT systems.
• High attention to detail and accuracy.
• Ability to manage workload, prioritize tasks, and meet deadlines.
  Adaptable, flexible, and proactive with a collaborative "can-do" mindset.

Perks & Benefits

• Competitive salary: 0,000 – ₦3 000 per month.
• HMO benefits after 6-month probation period.
• Monthly team bonding activities.
• Company-supported trainings and development.
  Pension contributions.

Submission Process;

Interested and qualified candidates should submit the following to

:

• Updated CV/Resume (clearly highlighting relevant experience in customer service, screening, or related industries such as hospitality, telecoms, banking and other professional service industry).

• Cover Letter (outlining suitability for the role, relevant industry background, and availability/notice period).

Important Notes:

• Only applications that include both CV and Cover Letter will be considered.

• Applications must be submitted on or before 10th September 2025 .
  Only shortlisted candidates will be contacted for further stages.

• Application Deadline: 10th September 2025

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Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services. We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy. Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (TeleSales)

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Job Description

• Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
• Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
• Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
• Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
• Undertake occasional tasks delegated by supervisors.

Job Requirements

• Proficiency in English (Fluent in spoken and written).
• Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
• Excellent verbal and written communication skills to effectively engage with a diverse customer base.
• Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
• Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
• Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
• Familiarity with the target audience and market to tailor interactions and solutions accordingly.
• Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
• Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
• Professional manners and strong communication skills to represent the company effectively.
• The candidate should have a cheerful personality that creates a positive customer experience.
• They must also possess strong sales skills and confidently persuade and influence customers to make transactions.
• Candidates must be willing to work in Abuja, Nigeria.
• Access to a personal computer or laptop is mandatory.

Salary

N200,000 - N400,000 per month (Based on Performance).

Benefits:

• Performance Incentives (Weekly).
• Transportation Subsidies.
• Yearly Bonuses.
• Extensive career development opportunities.

Method of Application

Interested and qualified candidates should send their CV to: - using the Job Position as the subject of the email.

Job Summary

We are looking to hire a vibrant, outspoken and goal=oriented individual with the drive of sales productivity and revenue generation for the company

Job Description

Identify and market loan services to target customers

Ability to meet set targets in loans/investments

Answer customer calls and emails regarding loan applications, payments, account details, and general inquiries.

Greet customers in person and provide information on loan products and services.

Actively listen to customer concerns and identify potential issues.

Effectively communicate loan terms, conditions, and policies to customers.

Qualifications

Bachelor's degree or HND qualification

1-2 years of working experience

Strong verbal and written communication abilities to clearly explain loan terms and address customer concerns.

Proven ability to provide exceptional customer service

Ability to maintain accuracy in data entry and record-keeping

Job Type: Full-time

Pay: ₦100, ₦120,000.00 per month

Today

Remote (Work From Home) Full Time

Hospitality & Hotel Confidential

Easy Apply

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• To handle customer orders and dispatch drivers
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
  Ensure customer satisfaction and provide professional customer support.

Requirements:

• Minimum Of OND
• 2-3 years experience
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
  Experience working with customer support.

Location: Abuja (Remote)

Today

Abuja Full Time

IT & Telecoms NGN 75, ,000

Easy Apply

We are seeking a suitable candidate for this position.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years

Responsibilities:

• Engage in the day-to-day activities of handling customer's inquiries and transactions effectively.
• Provide customer service to customers and prospective customers – answering questions correctly while following proper procedures.
• Provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on the level of satisfaction
• Act as a source of information to customers by answering questions escalating issues, follow-ups, and giving instructions to customers, as necessary.
• Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM
• Effectively monitor and respond to incoming customer SMS as needed to address any inquiries, issues, and concerns.
• Follow performance metrics per call center process to increase efficiency.
  Support fellow Customer Service/Sales Team by attending appropriate trainings.

Requirements:

• Minimum of three years experience and and
• Excellence in data entry skills and attention to detail.
• Strong persuasion, resilience, and empathy skills
• Ability to work well under pressure.
• Positive attitude and strong organizational and time management skills.

• The Customer Service Representative will work remotely to provide exceptional support to clients, ensuring smooth communication and efficient resolution of inquiries related to logistics operations.
• The role involves handling client interactions, tracking shipments, and collaborating with the operations team to deliver excellent customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Track and monitor shipments, providing timely updates to clients.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with operations and dispatch teams to ensure timely deliveries.
• Collect and relay customer feedback to improve service delivery.

Requirements

• Bachelor's Degree or equivalent experience in Business, Logistics, or a related field.
• 1 - 2 years of customer service experience (logistics/supply chain preferred).
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office tools and CRM/customer support software.
• Ability to work independently and manage tasks remotely.

Method of Application

Interested and qualified candidates should send their CV to: - using the Job Position as the subject of the email.