34 Customer Interactions jobs in Abuja

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.

Job Summary:

We are looking for a hardworking and reliable Customer Service Assistant to join our supermarket team. In this role, you will be responsible for ensuring that shelves are fully stocked, well-organized, and clean to provide a positive shopping experience for customers.

Key Responsibilities:

• Restock shelves, displays, and refrigerators with merchandise
• Ensure all products are correctly labeled and priced
• Rotate stock to ensure items with the earliest expiry dates are placed at the front (FIFO method)
• Check for damaged or expired products and remove them from shelves
• Assist in unloading deliveries and moving stock to appropriate storage areas
• Keep aisles and shelves tidy and free of hazards
• Respond to customer inquiries and assist with locating items
• Work closely with team members to maintain inventory levels
• Support inventory counts and stock-taking activities
• Report low stock levels or missing items to supervisors

Qualifications:

• Previous retail or stocking experience is a plus but not required
• Good physical condition; ability to lift, bend, and stand for extended periods
• Strong attention to detail and organizational skills
• Ability to work efficiently with minimal supervision
• Friendly and helpful attitude towards customers
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays

Education:

• OND or higher qualification required
• On-the-job training provided

Job Type: Full-time

Pay: ₦80,000.00 per month

Education:

• National Diploma (Required)

Location:

• Abuja (Required)

About the Role

Centerville Office Support Limited is seeking a dedicated and compassionate Customer Service Agent to join our SSD Intake Specialist, Case Management, and Status Specialist departments.

The Customer Service Agent will play a crucial role in gathering client information, updating information received, updating the client's benefit status, and making follow-up calls to clients and Social Security offices. This position requires strong communication skills, attention to detail, and the ability to deliver excellent customer service while guiding clients through the legal process.

Intake Specialist Key Responsibilities:

• Guide clients through detailed questionnaires to obtain necessary legal and medical information.
• Accurately document and input client data into Salesforce CRM.
• Collaborate with attorneys and legal staff to evaluate case potential and assist with case assignments.
• Assist clients with necessary documentation and signatures.
• Maintain confidentiality and ensure compliance with legal and ethical standards.
• Provide compassionate support to clients, ensuring they understand the intake process and next steps.
• Organize and maintain case files and supporting documentation.
• Follow established office policies, procedures, and compliance guidelines.
• Assist with general administrative duties to support legal team operations.

Case Manager Duties

Client Communication & Support

• Serve as the primary point of contact for clients throughout the Social Security Disability claims process.
• Maintain regular communication with clients by providing case updates and ensuring they understand the status of their claims.
• Explain the application, reconsideration, and appeals process in clear and simple terms.
• Address client concerns with empathy and professionalism.

Case Management & Documentation

• Gather and organize medical records, work history, and other required documents to support disability claims and update in Salesforce.
• Assist clients in completing necessary forms and paperwork for the Social Security Administration (SSA).
• Maintain detailed case files and documentation in the firm's case management system.

Collaboration with Attorneys & SSA

• Work closely with attorneys, paralegals, and support staff to prepare cases for the next stage.
• Contact SSA representatives to obtain the status of claims for clients.

Status Specialist Duties

• Liaise with SSA representatives to gather updates on client claims and ask follow-up questions to aid benefit processing.
• Accurately record and update client status in Salesforce CRM.
• Notify caseworkers of claim developments and any pending decisions.
• Submit and fax required documents to SSA to support the timely resolution of claims.

Requirements & Qualifications

Required:

• Minimum of a Bachelor's degree in Law, Mass Communication, English, or any relevant field, with at least a Second Class Upper (2:1).
• Strong communication and client service skills – must be able to speak clear English with good diction.
• Ability to handle confidential and sensitive information with professionalism.
• Excellent organizational skills and attention to detail.
• Highly proficient in Microsoft Office Suite, especially Word.
• Proficiency in Salesforce CRM.
• Willingness to work on-site in Abuja (CBD) from 2 PM – 11 PM WAT, with the provision of a shuttle to take employees back to the closest designated bus stop.

Preferred:

• Knowledge of Social Security Disability law and SSA regulations.
• Prior experience in case management, legal support, or client services.

Job Type: Full-time

Pay: ₦150, ₦180,000.00 per month

Application Question(s):

• Please confirm your current residential location in Abuja.
• Work Schedule

This role requires you to work from 2:00 PM to 11:00 PM, Monday through Friday, from our office located in Central Business District (CBD), Abuja. A company shuttle will be provided after close of work.

Does this schedule and arrangement work for you?

Pullus is leveraging on data-driven technology to connect poultry farmers to affordable finance, better markets, advisory services, global best practices and quality inputs.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Locations: Abuja (FCT) & Nasarawa

Employment Type: Contract

Summary

• Pullus Africa is seeking a Customer Service Officer to act as the first point of contact for clients and partners, ensuring effective communication, support and resolution of inquiries.
• The role requires a proactive and customer-focused individual who can provide timely assistance, maintain positive relationships and enhance overall client satisfaction.
• The Customer Service Officer will collaborate with internal teams to ensure smooth service delivery and contribute to the organization's growth and reputation.

Key Responsibilities

• Serve as the primary contact for customer inquiries, complaints and feedback across various channels (phone, email, in-person and social media).
• Provide accurate information about the company's products, services and policies.
• Ensure prompt and professional handling of customer requests while maintaining a high level of customer satisfaction.
• Track, manage and resolve customer complaints, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions, inquiries, feedback, and resolutions.
• Support the implementation of customer service policies, standards, and procedures.
• Assist in developing and conducting customer satisfaction surveys, analyzing results, and recommending improvements.
• Collaborate with the sales, technical, and operations teams to ensure customer expectations are met and exceeded.
• Coordinating IT support, managing office equipment, and ensuring the functionality of technology resources
• Oversee office supplies inventory, placing orders and ensuring availability of required materials.
• Maintain organized filing systems (physical and digital) for records, reports, and correspondence.
• Provide periodic reports on customer service activities, challenges, and improvement areas to the Customer Service Manager.
• Stay updated on company offerings and industry trends to provide relevant and timely information to customers.
• Handling routine issues and resolving administrative problems as they arise.
• Assist with scheduling meetings, preparing minutes, and supporting internal communications.
• Support travel logistics and accommodation arrangements for staff when necessary.
• Assist management in preparing presentations, reports, and documentation.
• Any other task assigned by the organization.

Requirements

• Bachelor's degree in Business Administration, Communication, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, client relations, or a related role.
• Strong interpersonal and communication skills with the ability to handle diverse customers effectively.
• Excellent problem-solving skills, with the ability to remain calm under pressure.
• Proficiency in using digital communication tools, CRM software, and Microsoft Office Suite.
• A proactive, empathetic, and customer-focused mindset.
• Resides in Maraba

Note: Only shortlisted candidates will be contacted.

Today

Abuja Full Time

Real Estate NGN 75, ,000

Easy Apply

The Customer Representative will serve as the first point of contact for clients, prospects, and partners. This role requires empathy, clarity, and a solution-oriented mindset to ensure every interaction reflects Ultraceeti's commitment to excellence and legacy.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Act as the primary contact for customer inquiries through phone, email, WhatsApp, and social media.
• Provide accurate information about Ultraceeti's real estate offerings, mentorship program
  Handle feedback and escalations with professionalism.

Requirements:

• Great communication and listening skills
• Minimum of 1 year of experience
• The ideal candidate must be proactive
• BSc. Degree in a relevant course of study

Sudo Africa is an open API platform that allows you to issue payment cards with powerful financial features. Build in minutes, launch in days.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Wuse, Abuja (FCT)

Employment Type: Full-time

Responsibilities

As a Customer Service Representative at Sudo Africa, your primary duties include:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about the company's fintech products, services, and policies.
• Assist customers with onboarding, troubleshooting, and transaction-related issues.
• Escalate complex cases to the appropriate departments while ensuring timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Gather feedback and insights from customers to help improve service delivery and product development.
• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
• Educate customers on self-service options and promote product features where relevant.

Requirements

• Bachelor's degree in Business, Communications, or a related field (HND acceptable).
• 1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
• Excellent communication (oral and written) and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Enthusiasm to learn about fintech products and services.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to change.
• High level of professionalism, patience, and empathy.

Method of Application

Interested and qualified candidates should send their CV and cover letter as one PDF document with contact details via email to: using the Job Position as the subject of the mail.

Note

• Sudo is an equal opportunities employer committed to diversity and inclusion.
• All qualified candidates, regardless of age, sex, ethnicity, race and religion, is encouraged to apply.
• Please note that only shortlisted candidates will be contacted.

Are you a recent graduate who speaks fluent English with a hint of an American or British accent?

Do you have the patience, enthusiasm, and passion for engaging with people?

Are you looking to build a rewarding career in Customer Service?

If so, we have an exciting opportunity for you

Job Type: Full-time

Pay: ₦75, ₦150,000.00 per month