40 Customer Interactions jobs in Abuja

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.

Customer Service Assistant (6-Month Cover Contract) – Abuja, Nigeria

Location:
Abuja, Nigeria

Job Type:
Full-Time, Office-Based (Fixed-Term Contract)

Work Hours:
8:00am – 6:00pm, Monday to Friday

Salary Range:
₦300,000 – ₦50,000 per month

Contract Duration:
6 months

We are a well-established employee screening company with operations in Nigeria since 2021. We are seeking a professional
Customer Service Officer to join our Abuja office on a 6-month cover contract. This is a fantastic opportunity to gain experience in a reputable company, deliver excellent client service, and showcase your skills in a dynamic and fast-paced environment.

Key Responsibilities

• Handle a high volume of telephone calls and email queries with professionalism.
• Navigate multiple systems and databases effectively (training will be provided).
• Undertake ID verification and other vetting processes.
• Ensure Service Level Agreements (SLAs) are consistently achieved.
• Provide professional and timely communication with customers and stakeholders.
• Identify opportunities for process improvements to enhance service delivery.
• Uphold strict information security and compliance procedures.
• Collaborate with colleagues to support team priorities.

Ideal Candidate / Requirements

• Minimum
  HND or B.Sc. qualification
  .
• At least 3 years' customer service experience
  in a reputable organisation (e.g. international hotel, telecommunications company, bank, embassy, or HR services).
• Previous
  call center or customer service experience
  preferred.
• Excellent customer service and relationship management skills.
• Ability to handle dissatisfied customers politely and professionally.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications and general IT systems.
• High attention to detail and accuracy.
• Ability to manage workload, prioritise tasks, and meet deadlines.
• Adaptable, flexible, and proactive with a collaborative "can-do" mindset.
• Must be able to start and commit to the full 6-month contract after background checks.

Perks & Benefits (Contract Role)

• Competitive salary: ₦ ,000 – ₦3 000 per month.
• Monthly
  team bonding activities
  .
• Company-supported
  trainings
  during the contract period.
• Observation of
  UK Bank Holidays only (8 days per year)
  .

(Note: HMO benefits apply only to permanent staff after probation and are not included in this contract role.)

Application Deadline: 17th September 2025

How to Apply:

Apply directly via LinkedIn or send your CV and cover letter to

with the subject line
"Customer Service Assistant– Contract Cover (Abuja)"
.

Please note :
Only shortlisted candidates will be contacted.

Redswitch is a dynamic and innovative consultancy firm that specializes in providing strategic advice and tailored solutions across a wide array of industries. With a focus on enhancing business performance and solving complex challenges, we collaborate closely with our clients to deliver measurable results that drive growth and sustainability. Whether it's optimizing operations, improving financial performance, or navigating industry-specific challenges, we help organizations reach their full potential.

We are recruiting to fill the position below:

Job Position: Customer Service Agent (NYSC)

Job Location: Abuja (FCT)

Employment Type: Full-time

Company Overview

• We are a dynamic and customer-focused organization based in Abuja, committed to expanding our customer reach through effective telemarketing strategies.
• We are seeking an enthusiastic NYSC Corps Member to join our team as a Customer Service Agent, where you will be responsible for engaging prospective customers over the phone and promoting company services.

Position Summary

• The Customer Service Agent will make outbound calls to customers.
• This role is ideal for a highly motivated individual with strong communication and persuasion skills.

Key Responsibilities

• Make cold calls to prospective customers across Abuja
• Communicate clearly to promote company services and offers
• Generate and qualify leads to support sales targets
• Maintain accurate records of customer interactions
• Follow up on leads and provide feedback to management

Qualifications & Skills

• Must be a serving NYSC Corps Member currently posted to or willing to work in Abuja
• Strong communication and interpersonal skills
• Confident, persuasive, and target-driven
• Ability to handle rejection and remain professional
• Previous experience in sales or customer service is an added advantage.

Benefits

• Competitive salary structure
• Professional training and growth opportunities
• Possibility of retention after service.

Method of Application

Interested and qualified Corps Members should send their CV to: using "Application for Customer Service Agent, NYSC Role – Abuja" as the subject of the mail.

URGENT VACANCY – CUSTOMER SERVICE REPRESENTATIVE (ABUJA)

We are looking for a smart, proactive, and customer-focused Customer Service Representative (CSR) to join our growing team at ORÍKÌ Group. The ideal candidate must have a passion for creating excellent customer experiences and the ability to thrive in a fast-paced hospitality environment.

Location: Abuja (Jahi, Wuse 2)

Job Type: Onsite

Salary: ₦140,000 Monthly Net

Responsibilities:

• Deliver exceptional customer service and ensure a positive client experience.
• Handle client inquiries, appointments, and feedback promptly and professionally.
• Collaborate with the spa and operations team to ensure smooth daily service flow.
• Maintain accurate records of bookings, payments, and customer interactions.
• Uphold ORÍKÌ's standards of professionalism, hospitality, and client care.

Requirements:

• Minimum of 2 years' experience in a customer service or front desk role, preferably in hospitality, wellness, or retail.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask effectively.
• Must be proactive, well-organized, and a team player.
• Must be willing to work weekends as part of a rotation schedule (off days may fall on weekdays).

How to Apply:

If you meet the above requirements, kindly send your CV to using "Customer Service Representative – Abuja" as the subject line.

We look forward to hearing from you

*JOB ADVERT*

Role: Customer Care Representative

Salary: 150,000

Location:Abuja

We are a real estate company committed to providing exceptional experiences as we help our clients navigate their real estate journeys. As a Customer Care Representative, you'll be on the front lines, ensuring every interaction is positive, informative, and reflects our high standards.

What You'll Do:

1. Be the first point of contact: Answer incoming calls, emails, and chat messages from clients, prospects, and partners.

2. Provide stellar support: Address inquiries, resolve issues, and provide accurate information regarding our properties, services, and real estate processes.

3. Guide and assist: Help clients understand our offerings, schedule appointments (viewings, consultations), and direct them to the appropriate team members when necessary.

4. Maintain client records: Accurately document all interactions and update client information in our CRM system.

5. Gather feedback: Collect and relay client feedback to help us continuously improve our services.

6. Collaborate internally: Work closely with sales, marketing, and property management teams to ensure seamless client experiences.

What We're Looking For:

1. Proven experience in a customer service or customer care role, ideally within real estate, hospitality, or a related service industry.

2. Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.

3. Strong active listening skills and a genuine desire to help others.

4. Ability to empathize with clients and handle inquiries with patience and clarity.

5.Proficiency in using CRM software and standard office applications (Google Workspace, Zoho).

1. Excellent problem-solving skills and the ability to think quickly under pressure.

2. A proactive attitude and a strong team player.

3. Knowledge of the real estate market or a willingness to learn quickly.

To Apply:

Please submit a pdf copy of your resume outlining your relevant experience and why you're a great fit for this role to

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: ₦150,000.00 per month

Duties and Responsibilities

The Employee's responsibilities shall include but not be limited to:

• Receiving and processing online and phone orders.
• Communicating orders clearly and promptly between customers and the kitchen team.
• Handling customer queries, complaints, and feedback in a professional manner.
• Managing order pick-ups and ensuring smooth handover to customers or delivery agents.
• Maintaining accurate records of sales/orders as directed by management.
• Supporting general customer service tasks as may be reasonably assigned.
• Report any technical issues with POS to the supervisor/manager.

Requirements (Skills & Qualifications)

Education & Experience

• Minimum of OND/ Diploma.
• Prior customer service experience (advantage but not required).

Skills & Competencies

• Basic math and numerical skills.
• Good communication and interpersonal skills.
• Ability to operate POS systems and handle transactions quickly.
• Attention to detail and accuracy.
• Strong customer service orientation.

Job Location: 1st Avenue Gwarimpa Estate, Abuja.

Personal Attributes

• Honest, reliable, and trustworthy.
• Friendly and approachable personality.
• Ability to work in a fast-paced environment.
• Flexible with shifts (including evenings, weekends, and holidays).

Job Type: Full-time

Pay: ₦100,000.00 per month

Application Question(s):

• Where do you currently live in Abuja?

We are seeking an experienced and results-driven Customer Service Officer oversee the customer service department of our real estate firm. The ideal candidate will be required to display all levels of professionalism to ensure satisfaction.

Key Responsibilities.

• Develop and implement business strategies to achieve company goals and growth targets.
• Supervise and coordinate the activities of sales, marketing, and property management teams.
• Build and maintain strong client relationships to drive customer satisfaction and repeat business.
• Oversee property acquisition, leasing, and sales transactions.
• Monitor market trends and identify new business opportunities.
• Ensure compliance with real estate laws, regulations, and company policies.
• Recruit, train, and mentor staff to foster a high-performing team.
• Represent the company at industry events, meetings, and networking opportunities

Requirements

• Bachelor's degree in Mass Communication, English Language, Linguistics, or related field.
• Minimum 3 years of experience in customer service, preferably in a call centre environment or a related field

*

• Key Skills:

*

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and resolve issues
• Problem-Solving Skills: Strong problem-solving skills, with the ability to think creatively and provide solutions to customer complaints
• Organizational Skills: Excellent organizational and time management skills, with the ability to multitask and prioritize tasks
• Technical Skills: Proficiency in customer service software, such as CRM systems, and Microsoft Office applications (Word, Excel, etc.)
• Analytical Skills: Ability to collect and analyze customer feedback and provide insights to improve products and services
• Teamwork: Ability to work collaboratively with other teams, such as sales, marketing, and product development

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to lead and shape the customer service department of the firm.
• Professional growth and career development.
• Opportunity to earn more with sales commission

Job Type: Full-time

Pay: From ₦100,000.00 per month

Location:

• Abuja (Required)