228 Customer Service Representative jobs in Nigeria

Job Position: Customer Service Representative Reports To: MD/CEO Role Budget: 120k Industry: Real Estate Job Type: Full-time & onsite Location: Lagos Job Summary The Customer Service Representative acts as the frontline contact for customers, combining upselling and order-processing duties with responsive, courteous customer support. The role drives revenue through outbound and inbound sales efforts while ensuring a positive customer experience by resolving inquiries and issues quickly and accurately. This position collaborates with sales, support, and operations teams to ensure orders are fulfilled and customers remain satisfied. Duties and Responsibilities - Drive revenue by closing deals efficiently and effectively, owning the end-to-end sales cycle for our integrated real estate product suite. - Develop and implement sales strategies to boost visibility and conversions. - Assist in preparing contracts, invoices, and other documentation as needed. - Support the sales team by coordinating client visits, property tours, and meetings. - Maintain a high level of customer service and client satisfaction - Respond to client inquiries via phone, email, and in person promptly and professionally. - Address client complaints, resolve issues, and escalate when necessary. - Provide accurate information about properties, services, and processes. - Build and maintain strong relationships with new and existing clients. - Maintain a detailed database of client interaction and feedback. - Follow up with clients to ensure satisfaction with services and address any additional needs. Requirements - Bachelor's degree/HND in Marketing, Business Administration, or related fields. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with Microsoft Office Suite and CRM software. - Problem-solving mindset with a proactive approach. - Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₦120,000.00 per month

JOB SUMMARY:

The Customer Service Representative will be the business image maker, as she will be the first point of contact for customers and will be responsible for handling inquiries, resolving complaints, and providing product or service information. This role ensures customers have a positive experience each time, which will, in turn, build lasting relationships with the business

KEY RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, website, and across our social media platforms (FB, IG, and TikTok) or in person.
• Provide accurate information about products, services, and business policies.
• Handle and resolve complaints in a professional and timely manner.
• Process orders and exchanges.
• Maintain customer records and sales records
• Escalate complex issues to the appropriate authority when necessary.
• Collaborate with logistics and follow up with customers to ensure seamless delivery and customer satisfaction
• Liaise with Social Media Manager to achieve daily posting targets across all social media platforms.
• Prepare weekly reports on customer feedback, common issues, and service improvements.

QUALIFICATION & SKILLS:

• High National Diploma or BSC or equivalent; additional qualifications are an advantage.
• Proven Experience in customer service, sales, or related roles is an added advantage
• Must be a serving corps member.
• Strong communication and active listening skills.
• Patience, empathy, and a customer-focused mindset.
• Ability to multitask and manage time effectively.

Job Type: Full-time

Pay: ₦100, ₦120,000.00 per month

Application Question(s):

• Are you currently serving?

Yes

No

Customer Service Officer

Location: Nigeria / Dallas, Texas (depending on branch)

Department: Customer Service

Reports To: Customer Service Manager / Operations Manager

Job Summary

The Customer Service Officer is responsible for ensuring excellent service to all customers

of Mama Jones Foods Nigeria and Mama Jones African Market. The role involves handling

customer inquiries, managing orders, resolving complaints, and maintaining accurate

records to enhance customer satisfaction and loyalty.

Key Responsibilities

1. Customer Interaction

• Serve as the first point of contact for customers via phone, email, or in-person.

• Assist customers with placing orders, checking product availability, and providing product

information.

• Gather customer feedback and communicate insights to management.

2. Operational Support

• Coordinate with production, logistics, and sales teams to ensure timely delivery of orders.

• Monitor inventory and inform customers of stock levels.

• Resolve customer complaints or issues promptly, professionally, and courteously.

3. Administrative Duties

• Maintain accurate records of customer interactions and transactions.

• Prepare reports on customer service metrics and feedback.

• Ensure all communications are documented in the company CRM system.

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or related field preferred.

• Previous experience in customer service, especially in food, retail, or FMCG industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Familiarity with CRM software and basic office applications (Word, Excel, etc.).

Key Competencies

• Customer-focused and service-oriented

• Attention to detail and accuracy

• Team player with collaborative mindset

- Ability to work under pressure in a fast-paced environment

Working Conditions

• Full-time,Remote role, will involve weekends.Work is done on a shift rotation basis ,It could be morning ,Evening or weekend shifts .

Job Type: Full-time

Pay: ₦150,000.00 per month

Expected Start Date: 01/10/2025

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and also accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate. We are also consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Woji - Port Harcourt, Rivers

Employment Type: Full-time

Position Overview

• We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements

• Must Have a Minimum of an OND in Health Information Management.
• 1 - 3 years of relevant work experience.
• Proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Port Harcourt or its environs.

Benefits

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Method of Application

Interested and qualified candidates should send their Resume detailing their relevant experience using the Job Position as the subject of the email.

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of 'Impossibility is Nothing'.

PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Osogbo, Osun

Employment Type: Full-time

Industry: Automobile

Job Brief

• We are looking for a customer-oriented service representative who will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and skills

• HND / BSc Degree in any relevant field.
• Minimum of 2 years of proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively.

Salary

N100,000 - N120,000 monthly

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as subject of the mail.

Note: Only candidates in Osun state should apply.

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Job Types: Full-time, Permanent

Pay: ₦100, ₦125,000.00 per month

Education:

• Primary (Preferred)

Experience:

• Customer service: 1 year (Required)

Role Description

As a Customer Service Representative, you will be the primary point of contact for our clients. Your main responsibility is to assist clients with inquiries and ensure that every interaction is handled with professionalism and care. You will play an integral role in building client loyalty, driving satisfaction, and supporting the overall success of our business. This role requires an individual who thrives in a fast-paced environment and is committed to delivering exceptional service with a positive attitude.

Responsibilities

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information to clients about available properties, including features, pricing, and neighborhood details.
• Handle client complaints or concerns with empathy and work to resolve issues in a calm and effective manner.
• Stay informed about local real estate market trends, property values, and neighborhood developments to provide informed guidance to customers.
• Maintain detailed and accurate records of client interactions, transactions, and follow-ups using our CRM system.
• Collaborate with internal teams to address complex client issues and ensure a seamless experience.
• Offer proactive solutions to enhance client satisfaction and retention.
• Follow up with clients to ensure that issues are resolved and that they are satisfied with the resolution.
• Identify opportunities to improve client service processes and suggest improvements.

Qualifications

• Minimum of 2 years of experience in customer service.
• Excellent communication skills, both verbal and written, with the ability to interact with clients professionally.
• Strong problem-solving skills.
• Proficient in using customer service software, CRM systems, and Google workspace tools.
• Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to remain calm and patient in challenging or high-pressure situations.
• A positive, team-oriented attitude with a strong desire to help others.

Company Description

Fullware Solutions Limited provides innovative online solutions for businesses, organizations, and enterprises in Africa and across the world. As a leading provider of digital services, Fullware Solutions Limited is dedicated to empowering clients with the tools they need for success. Our solutions are designed to meet the unique needs of each client, ensuring they remain competitive in a fast-evolving digital landscape.

Role Description

This is a full-time hybrid role for a Customer Service Representative. The role involves providing top-notch customer support and ensuring customer satisfaction by resolving inquiries and issues efficiently. Based in Ikeja, this position allows for some work from home flexibility. The Customer Service Representative will be responsible for managing customer interactions, enhancing the customer experience, and maintaining customer records in accordance with company policies.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service experience
• Skills in ensuring Customer Satisfaction and enhancing Customer Experience
• Strong written and verbal communication skills
• Proficiency in using customer service software and tools
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment
• Experience in a hybrid work setting is a plus
• High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous

• The Customer Service Representative (CSR) will serve as the first point of contact for customers, handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction.
• The CSR will also support sales growth through excellent communication, product knowledge, and problem-solving.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Manage incoming calls, chats, and messages while maintaining a high level of service.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process customer orders, refunds, and exchanges accurately.
• Provide detailed product information and guide customers in making informed purchase decisions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Collaborate with the sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Monitor customer satisfaction levels and proactively suggest improvements.
• Ensure adherence to company policies and service quality standards.

Qualifications & Requirements

• OND / HND / Bachelor's Degree in Business Administration, Marketing, or a related field.
• Proven work experience as a Customer Service Representative, preferably in FMCG or retail.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and organizational skills.
• Must be customer-oriented with a positive attitude.

Key Competencies:

• Customer Focus & Empathy.
• Effective Communication.
• Patience & Resilience.
• Problem-Solving.
• Team Collaboration.
• Sales Support Orientation.

Working Conditions:

• Full-time, on-site role
• May require evening or weekend availability depending on business needs.

Salary & Benefits

• Competitive salary based on experience.
• Health benefits (HMO).
• Leave allowance.
• Opportunities for career growth and development.

Method of Application

Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the email.