Customer Success lead
Posted 6 days ago
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Job Description
br>Oversee and manage the onboarding process for new clients.
Monitor customer satisfaction regularly and proactively address issues.
Identify upsell, cross-sell, and expansion opportunities within existing accounts.
Act as the customer’s advocate, gathering feedback to inform internal teams. < r>
Lead, mentor, and develop a high-performing customer success team.
Track and report on key performance metrics such as retention and customer health.
Manage escalations and ensure prompt resolution of customer issues.
Continuously optimize customer success processes and best practices.
Collaborate with Sales, Product, Support, Marketing, and other departments to ensure alignment and a seamless customer experience.
Growth Lead (Sales, Marketing & Communications)
Posted 1 day ago
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Job Description
We are seeking a strategic, results-oriented Growth Lead to drive revenue generation, strategic partnerships, brand positioning, and external engagement. This is a growth-focused leadership role responsible for monetizing W2A’s platforms (events, consulting, trade facilitation, research, and investor services), while overseeing the Communications & Branding team to ensure all messaging aligns with business goals. br>You must be both a closer and a builder—capable of crafting compelling strategies and executing them with urgency. < r>PLEASE NOTE:
THIS ROLE IS STRICTLY FOR ABUJA RESIDENTS ONLY.
Women are strongly encouraged to apply.
Key Responsibilities
1. SALES STRATEGY, REVENUE GENERATION & BUSINESS DEVELOPMENT (CORE PRIORITY)
Own the company’s revenue strategy and lead aggressive sales campaigns for sponsorships, delegate sales, consulting projects, and trade facilitation. < r>
Directly engage and close deals with foreign investors, sponsors, DFIs, government clients, and consulting partners.
Monetize existing W2A platforms (e.g., Deal Rooms, Investment Forums, W2A Trade, and W2A Capital).
Use sales tools like Apollo, LinkedIn Navigator, and Zoho CRM to track leads, pipeline stages, and performance analytics.
Develop clear sales KPIs, targets, and dashboards across the Growth department.
Ensure all communications, branding, and outreach efforts align with sales and income goals.
2. MARKETING, BRANDING & COMMUNICATIONS FOR SALES ENABLEMENT
Oversee all W2A communication outputs—visual, digital, editorial, and media relations. < r>
Lead the execution of demand-generation campaigns with direct sales intent and measurable ROI.
Ensure branding and messaging efforts support strategic positioning and lead conversion.
Supervise social media, PR, newsletter outreach, and advertising in alignment with business objectives.
3. STRATEGIC PARTNERSHIPS & GOVERNMENT RELATIONS
Build and manage high-impact relationships with governments, trade ministries, embassies, export councils, DFIs, and corporates.
Represent W2A at trade missions, diplomatic engagements, and stakeholder roundtable.
Convert institutional and foreign relationships into strategic deals, partnerships, or co-hosted initiatives.
4. TEAM LEADERSHIP & PERFORMANCE MANAGEMENT
Manage the Growth team (communications, sales,Branding/Graphics Designer).
Mentor staff and build a scalable commercial department structure based on results.
Set departmental OKRs and KPIs, and hold team members accountable for output and revenue goals.
5. CROSS-DEPARTMENTAL ALIGNMENT & ORGANIZATIONAL STRATEGY
Work with departments (Finance, Strategy, Programs, W2A Capital, W2A Trade) to ensure aligned goals and operations.
Serve as a key advisor to the CEO on market trends, growth strategy, and monetization models.
Identify opportunities for new business lines or revenue pilots in line with W2A’s long-term expansion. < r>
Market Research & Insights:
Conduct thorough market research to stay ahead of industry trends, identify new opportunities, and understand competitor strategies.
Provide strategic recommendations to senior management to improve marketing continuously and sales performance.
Requirements
Bachelor's Degree in Business, Marketing, Communications, or related fields.
8–12 years in sales leadership, business development, or marketing within consulting, investment, or trade facilitation sectors. < r>Strong track record of closing high-value deals and managing pipelines.
Familiarity with investment flows, B2B sales, and client onboarding processes.
Proficient in digital marketing tools, CRM systems (Zoho), and outreach tools (Apollo, LinkedIn).
Benefits
Competitive salary: ₦350,000 monthly plus performance incentives (Salary is negotiable and commensurate with experience. < r>Comprehensive health coverage (HMO).
13th-month performance bonus.
Performance based pay and bonuses
Free Mental Health checks
Learning and Development: Sponsored professional development training, sales leadership workshops, and international exposure.
Growth opportunities: Direct involvement in expansion plans and the opportunity to shape W2A’s revenue strategy. < r>Access to global platforms and partnerships through trade and investment events across Africa and Europe.
Supportive, impact-driven work environment.
Communications and Digital Media Lead
Posted 16 days ago
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Job Description
br>KEY RESPONSIBILITIES:
Develop and execute comprehensive communication strategies that align with the organization’s mission and goals. < r>
Manage relationships with print, radio, and television outlets to ensure effective media coverage.
Lead the development and management of digital media campaigns, including website content, social media, email newsletters, and online advocacy.
Create compelling and consistent brand messaging across all media platforms.
Monitor, evaluate, and report on the effectiveness of communication efforts using media analytics tools.
Supervise the production of press releases, articles, reports, and multimedia content.
Serve as the organization's spokesperson where necessary and coordinate media interviews and press briefings.
Train and support internal teams in media and communication best practices.
REQUIREMENTS
Bachelor’s degree in Mass Communication, Media Studies, Public Relations, Journalism, or a related field. A Master’s degree is an advantage.
Proven track record of successful media campaigns and digital engagement.
Excellent writing, editing, and public speaking skills.
Proficiency in managing social media platforms, content management systems (CMS), CMIS, and media analytics tools.
Strong leadership and project management abilities.
Ability to work in a fast-paced environment and handle multiple projects simultaneously.
MUST be Resident in Abuja; as selected candidate will be required to work from our Abuja office.
Growth & Community Partnerships Lead NYSC Interns
Posted 27 days ago
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Job Description
br>Responsibilities:
Connect with students, brands, and communities to build partnerships.
Create fun and engaging content (Instagram Reels, TikTok, Stories).
Follow trends and come up with creative ideas (memes, challenges, etc.).
Share feedback and ideas to improve content and campaigns.
Work with our team to plan and track weekly goals.
Help track results like engagement and student sign-ups.
Who We’re Looking For: < r>
NYSC member or recent graduate living in Abuja.
Active on social media (especially IG, TikTok, YouTube).
Outgoing and confident, you enjoy talking to people and making things happen.
Interested in marketing, student life, and community building.
Organized and able to meet targets.
Bonus Points If You Have:
Led a student project, campaign, or campus event before.
Worked in sales, marketing, or social media.
Before you apply for this role, take a moment to explore our website
Social Media & Outreach Manager (B2B Lead Generation Focus)
Posted 16 days ago
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Job Description
We’re on the lookout for a sharp, self-motivated Social Media & Outreach Manager who’s passionate about lead generation and brand visibility — especially on LinkedIn. br>
This isn’t your average “post-and-go” social media role. You’ll be working directly with our founder to craft high-converting content, grow engagement, and support outbound outreach with research and targeted interaction.
If you’re proactive, creative, and excited about long-term growth in a U.S.-based company, especially into virtual assistant, marketing, or sales support roles, this could be the perfect role for you. < r>
KEY RESPONSIBILITIES
LinkedIn (Primary Platform)
• Post 3–5x weekly on the founder’s or company page
• Engage daily with comments, tags, and DMs within niche communities (real estate, insurance, credit repair)
• Research 50–100 high-quality leads weekly
• Support cold DMs using provided scripts < r>
Other Platforms
• Instagram: Repurpose LinkedIn posts (1–2x/week) into visual or story formats
Support Tasks (VA-in-training)
• Monitor inbox and respond to LinkedIn/email leads < r>• Organize and track lead information < r>• Review basic analytics (LinkedIn, Instagram) < r>• Create simple Canva graphics for posts < r>
WHO THIS ROLE IS FOR
• Social media-savvy and familiar with B2B tone < r>• Knows how to turn comments and likes into conversations < r>• Comfortable researching, organizing, and executing cold outreach < r>• Ambitious and eager to grow into a bigger support role < r>• Excellent written English and communication skills
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