38 Customer Focused jobs in Abuja

We are looking for a persuasive and articulate Customer Service Attendant to serve as the first point of contact for customers, providing exceptional service and promoting our products or services, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

The ideal candidate will possess excellent communication and marketing skills with a strong ability to engage and convert potential customers.

Job Type: Full-time

Pay: From ₦100,000.00 per month

Location:

• Abuja (Required)

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.

We are recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Abuja (FCT)

Employment Type: Full-time

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media or email to confirm purchase satisfaction.
• Upselling and cross selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers' interactions, confirm customers' payments and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Candidates must possess a degree in any relevant area.
• 0 - 3 years of experience.
• The candidate must reside in Abuja

Method of Application

Interested and qualified candidates should send their application and CV to: using the Job Position as the subject of the email.

Objective

• Customer Interaction: Provide exceptional service to customers via phone, email, chat, and social media, addressing inquiries, resolving issues, and ensuring satisfaction.
• Product Knowledge: Develop and maintain a thorough understanding of Yangabeauty products to offer accurate information and recommendations.
• Order Management: Assist with processing orders, tracking shipments, and handling any issues related to product delivery or returns.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Problem Resolution: Handle customer complaints and concerns with empathy and efficiency, ensuring timely resolutions.
• Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
• Collaboration: Work with other departments, including Sales and Marketing, to support company goals and foster a cohesive team environment.

Qualifications

• Experience: Previous experience in a customer service or support role is compulsory.
• Skills: Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Customer Focus: A strong commitment to delivering a positive customer experience and problem-solving capabilities.
• Adaptability: Ability to handle a fast-paced environment and manage multiple tasks simultaneously.
• Tech Savvy: Proficiency in using customer service software, CRM systems, and basic computer applications.
• Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Education: Bachelor's degree in any relevant field. Additional qualifications or certifications in customer service or related areas are an advantage. Must have completed NYSC.

Benefits

• Punctual Salary Payments: Receive a competitive base salary with the assurance that your salary will be paid on time, ensuring reliable financial stability and peace of mind.
• Health & Wellness: Health insurance plan.
• Retirement Savings: Access to a pension plan in accordance with Nigerian Pension Reform Act.
• Professional Development: Opportunities for training, workshops, and career advancement within the company.
• Work-Life Balance: Paid time off including vacation leave, sick leave, and public holidays.
• Employee Discounts: Discounts on YangaBeauty products and services.
• Performance Recognition: Regular recognition and rewards for exceptional performance and achievements.
• Supportive Work Environment: A collaborative and inclusive team culture with a focus on professional growth.
• Technology and Tools: Provision of necessary tools and technology to enhance productivity and performance.

Job Types: Full-time, Permanent

• Very matured lady
• 6 days a week
• 12 hours shift ; 8am-8pm
• must speak good English
• must be active on all social media platform
• must know how to write well, no abbreviations.
• must be 24-30years
• feeding once a day
• makeshift accomodation

Job Type: Full-time

Pay: From ₦70,000.00 per month

Experience:

• marketing/sales: 3 years (Required)

Language:

• english (Required)

Role Description

This is a full-time on-site role for a Marketer/Customer Care Representative located in Abuja. The Marketer/Customer Care Representative will be responsible for managing customer interactions, addressing inquiries and complaints, and ensuring customer satisfaction. The role also includes developing and implementing marketing strategies to drive and enhance customer engagement. Daily tasks involve direct customer communication, both in-person and via phone or email, as well as coordinating with the marketing team to promote services.

Qualifications

Excellent verbal and written communication skills

Customer service and relationship management skills

Marketing strategy development and implementation skills

Problem-solving and conflict resolution capabilities

Proficiency in using computer software and CRM systems

Ability to work effectively in a team-oriented environment

Experience in customer service and marketing roles is preferred

Relevant educational background, such as a degree in Marketing, Business Administration, or related field

Flexibility to work on-site in Abuja

2-5 years of experience in customer service and marketing roles

Must be located in commutable distance to Abuja, Federal Capital Territory, Nigeria

Send your CV to

Deadline: 15th October, 2025

Job Type: Full-time

Pay: ₦100, ₦150,000.00 per month

The Client Relations Executive will serve as the primary point of contact for clients, ensuring their needs are met, building strong relationships, and enhancing overall customer satisfaction. The role involves managing client accounts, addressing concerns promptly, coordinating with internal teams, and identifying opportunities to deepen client engagement and loyalty.

Key Responsibilities

• Act as the main liaison between the company and clients, maintaining strong and professional relationships.
• Handle client inquiries, requests, and complaints, ensuring timely resolution and follow-up.
• Manage client accounts by providing updates, insights, and performance reports as needed.
• Coordinate with internal departments (sales, operations, marketing, finance) to ensure client expectations are met.
• Track and analyze client feedback to improve service delivery and overall experience.
• Support in the planning and execution of client engagement activities.
• Maintain an updated client database (CRM system) with accurate records of interactions.
• Assist in developing client retention strategies and loyalty programs.
• Prepare reports for management highlighting client trends, risks, and opportunities.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in client relations, account management, customer service, or a related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple client accounts simultaneously.
• Excellent problem-solving and negotiation skills.
• High level of professionalism, empathy, and client-focused mindset.

Job Type: Full-time

Pay: ₦100,000.00 per month

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."