172 Customer Service jobs in Lagos

Join the Dimaps Team

Over 50 Years of Powering Lagos – Now Expanding into the Future

We are growing and looking for passionate, proactive individuals to join our innovative team at Dimaps, a trusted brand in automotive batteries and solar energy (Green Force).

Active on social media and willing to support company campaigns.

Sales Representative / Customer Service Officer

Location: Lagos and Abuja

Role Overview:

This role involves attending to walk-in and online customers, promoting products (automotive batteries and solar solutions), managing leads, and ensuring a top-tier customer experience.

Responsibilities:

Attend to customers across all platforms (in-person, WhatsApp, Facebook, Instagram)

Upsell and cross-sell products and services

Build and maintain client relationships

Track leads and follow up till conversion

Represent the brand at roadshows or events when needed

Requirements:

OND/HND/B.Sc.

Excellent communication and interpersonal skills

Tech-savvy with knowledge of social media platforms

Basic computer proficiency (email, Excel, CRM tools, etc.)

Smart, presentable, and customer-oriented

Compensation:

Sales/Customer Service- Basic Salary

(plus commissions and performance bonuses)

At Dimaps, we believe every team member is a brand ambassador. We're building legacies and launching into the future with innovation. Join us and be part of something truly impactful

For enquiries you can also send whatsapp to

Position:
Customer Service Representative

Work Mode:
Hybrid (on-site + remote)

Location:
Lagos, Nigeria

Salary Range:
₦120,000 – ₦150,000

As a
Customer Service Representative
at
29Workshop
, you will be the vital link between our customers and our technical team. You'll manage appointments, explain services clearly, provide transparent cost estimates, and guide customers through a smooth end-to-end service journey. Your ultimate goal is to build trust, deliver outstanding service, and ensure every customer feels valued and informed.

Key Responsibilities

• Serve as the primary point of contact, engaging with customers through the app, phone, email, and WhatsApp.
• Schedule, manage, and confirm service appointments efficiently using our booking system.
• Collaborate with technicians to understand vehicle issues and communicate them clearly to customers.
• Prepare detailed service estimates and cost breakdowns to ensure transparency.
• Process invoices, payments, and manage all related documentation with accuracy.
• Provide proactive updates on service progress, delays, or additional repair needs, securing customer approvals when required.
• Maintain detailed records of customer interactions, vehicle history, and services in the database.
• Handle complaints with empathy and professionalism, escalating to the Operations Manager when needed.
• Follow up with customers after service completion to ensure satisfaction and build loyalty.
• Stay updated on our services, promotions, and basic automotive knowledge.

Requirements & Qualifications

• Education:
  Minimum OND/HND (Business Administration or Marketing preferred).
• Experience:
  2–3 years in customer service (automotive industry experience is an advantage).
• Communication:
  Exceptional spoken and written English, with the ability to simplify technical terms.
• Technical and Admin Skills:
  Strong computer literacy, proficiency in Microsoft Office Suite, and experience with CRM software.
• Personal Qualities:
  Patience, empathy, professionalism, reliability, honesty, and the ability to multitask in a fast-paced environment.

How to Apply

If this role excites you, send your
CV and Cover Letter
(detailing why you are the right fit for 29Workshop) to:

Subject Line: Customer Service Representative Application

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

CUSTOMER SERVICE REPRESENTATIVE

Location: (Ghana/Nigeria/Kenya) – Hybrid

Type: Part-time / Full-time

About the Role:

We're looking for a confident, proactive Customer Service Representative who excels at building relationships and delivering exceptional support to global clients. This role is about being innovative, nimble, and smart—resolving client inquiries efficiently while enhancing engagement and overall satisfaction.

What You'll Do:

Client Support & Interaction

• Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.
• Resolve customer issues quickly and effectively, ensuring a positive experience.
• Maintain accurate and up-to-date records of client interactions and transactions.

Problem Solving & Process Improvement

• Identify recurring issues and provide smart, creative solutions.
• Suggest process improvements to enhance client satisfaction and operational efficiency.
• Collaborate with internal teams to address complex or escalated concerns.

Communication & Relationship Management

• Communicate clearly and professionally with clients from diverse cultural and geographic backgrounds.
• Build strong rapport and trust, ensuring clients feel valued and supported.
• Anticipate client needs and proactively offer solutions or guidance.

What You Bring:

• Bachelor's degree in Business, Communications, Marketing, or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability, curiosity, and attention to detail.
• Agile and adaptable, able to manage multiple priorities under pressure.
• Comfortable engaging with clients and collaborating across teams.
• Previous customer service experience is a plus, but willingness to learn is essential.

Why Join Us?

• Gain hands-on experience working with global clients.
• Develop professional skills in communication and client engagement.
• Be part of a supportive, growth-oriented team that values innovation and nimbleness.

Today

Lagos Full Time

Construction NGN 75, ,000 Plus Commission

Easy Apply

Communication Courtesy Organizational Skills

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Minimum Qualification : OND
• Experience Level : No Experience
• Experience Length : No Experience/Less than 1 year
• Working Hours : Full Time

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
  Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

• 0-1 year experience
• Minimum of oND

Today

Lagos Full Time

IT & Telecoms NGN 150, ,000

Easy Apply

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
  Communicating with customers through various channels and media.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Company Description

Gourmet Twist

Role Description

This is a full-time on-site role located in Lekki for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer support, maintaining customer satisfaction, and ensuring a positive customer experience. Daily tasks include responding to customer calls and emails, resolving customer complaints, and providing information about products and services.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring Customer Satisfaction and delivering a positive Customer Experience
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and professionally
• Strong problem-solving skills and attention to detail
• Previous experience in a customer service role is beneficial

At Careers Verified, we go beyond narrowly defined client's issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Retail Store)

Job Location: Lagos

Employment Type: Full-time

Summary

• We are seeking a friendly, proactive, and customer-focused individual to join our retail team as a Customer Service Representative.
• The ideal candidate will be responsible for assisting customers, handling inquiries, resolving complaints, and ensuring a positive shopping experience in our store.

Key Responsibilities

• Greet and welcome customers as they enter the store.
• Provide product information, answer questions, and assist customers in locating items.
• Process sales transactions, returns, and exchanges accurately at the checkout counter.
• Handle customer complaints and resolve issues promptly or escalate to the store manager when necessary.
• Maintain a clean, organized, and customer-friendly store environment.
• Restock shelves and ensure product displays are neat and attractive.
• Promote store promotions, loyalty programs, and upsell products where appropriate.
• Ensure compliance with company policies, procedures, and customer service standards.
• Collaborate with colleagues and support the store manager in daily operations.

Qualifications and Skills

• Minimum of SSCE / OND / equivalent qualification; higher education is a plus.
• Previous experience in customer service or retail is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience in handling complaints.
• Basic math and computer skills for processing transactions.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Working Conditions:

• Role is based in a retail store environment.
• Shifts may include evenings, weekends, and public holidays.
• May require standing for extended periods and some lifting of merchandise.

Salary

N80,000 - N120,000

• We are currently seeking for smart and dedicated customer service representatives who are willing to work for a period of 1 week.
• The role is target based and will entail making calls to a specific number of people daily.

Requirements

• Interested candidates should possess relevant qualifications with 0 - 1 year of experience.
• Proximity is key
• Preferred candidates must be able to communicate well and speak of any of these indigenous languages (Yoruba, Igbo and Hausa) fluently.

Salary

N40,000 Monthly.

Job Vacancy: Customer Service Representative

Location: Lagos, Nigeria.

Company: Iicocece Properties and Investment

About Us

Iicocece Properties and Investment is a forward–thinking real estate and investment company dedicated to providing trusted, innovative, and affordable property solutions. We are passionate about helping individuals and businesses achieve their property and investment goals with confidence.

As we continue to grow, we are seeking a Customer Service Representative who will serve as the first point of contact for our clients, ensuring excellent customer experiences across all touchpoints.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
• Provide accurate information about our property listings, services, and investment opportunities.
• Handle client complaints with empathy and resolve issues effectively.
• Maintain client records and update the CRM system.
• Assist with property viewings and ensure clients are well-guided through their customer journey.
• Collaborate with sales and operations teams to deliver seamless client support.
• Uphold the company's values of trust, transparency, and customer-first service.

Requirements

• Minimum of OND/HND/B.Sc. in Business Administration, Marketing, or related field.
• Proven experience in customer service, preferably in real estate or investment sectors.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to multitask, work under pressure, and pay attention to detail.
• A customer-centric mindset with problem-solving skills.

What We Offer

• Competitive salary package.
• Career growth and development opportunities.
• Exposure to the real estate and investment industry.
• Supportive and collaborative work environment.

Job Type: Full-time