257 Customer Service jobs in Lagos

Job Position: Customer Service Representative Reports To: MD/CEO Role Budget: 120k Industry: Real Estate Job Type: Full-time & onsite Location: Lagos Job Summary The Customer Service Representative acts as the frontline contact for customers, combining upselling and order-processing duties with responsive, courteous customer support. The role drives revenue through outbound and inbound sales efforts while ensuring a positive customer experience by resolving inquiries and issues quickly and accurately. This position collaborates with sales, support, and operations teams to ensure orders are fulfilled and customers remain satisfied. Duties and Responsibilities - Drive revenue by closing deals efficiently and effectively, owning the end-to-end sales cycle for our integrated real estate product suite. - Develop and implement sales strategies to boost visibility and conversions. - Assist in preparing contracts, invoices, and other documentation as needed. - Support the sales team by coordinating client visits, property tours, and meetings. - Maintain a high level of customer service and client satisfaction - Respond to client inquiries via phone, email, and in person promptly and professionally. - Address client complaints, resolve issues, and escalate when necessary. - Provide accurate information about properties, services, and processes. - Build and maintain strong relationships with new and existing clients. - Maintain a detailed database of client interaction and feedback. - Follow up with clients to ensure satisfaction with services and address any additional needs. Requirements - Bachelor's degree/HND in Marketing, Business Administration, or related fields. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with Microsoft Office Suite and CRM software. - Problem-solving mindset with a proactive approach. - Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₦120,000.00 per month

JOB SUMMARY:

The Customer Service Representative will be the business image maker, as she will be the first point of contact for customers and will be responsible for handling inquiries, resolving complaints, and providing product or service information. This role ensures customers have a positive experience each time, which will, in turn, build lasting relationships with the business

KEY RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, website, and across our social media platforms (FB, IG, and TikTok) or in person.
• Provide accurate information about products, services, and business policies.
• Handle and resolve complaints in a professional and timely manner.
• Process orders and exchanges.
• Maintain customer records and sales records
• Escalate complex issues to the appropriate authority when necessary.
• Collaborate with logistics and follow up with customers to ensure seamless delivery and customer satisfaction
• Liaise with Social Media Manager to achieve daily posting targets across all social media platforms.
• Prepare weekly reports on customer feedback, common issues, and service improvements.

QUALIFICATION & SKILLS:

• High National Diploma or BSC or equivalent; additional qualifications are an advantage.
• Proven Experience in customer service, sales, or related roles is an added advantage
• Must be a serving corps member.
• Strong communication and active listening skills.
• Patience, empathy, and a customer-focused mindset.
• Ability to multitask and manage time effectively.

Job Type: Full-time

Pay: ₦100, ₦120,000.00 per month

Application Question(s):

• Are you currently serving?

Yes

No

Customer Service Officer

Location: Nigeria / Dallas, Texas (depending on branch)

Department: Customer Service

Reports To: Customer Service Manager / Operations Manager

Job Summary

The Customer Service Officer is responsible for ensuring excellent service to all customers

of Mama Jones Foods Nigeria and Mama Jones African Market. The role involves handling

customer inquiries, managing orders, resolving complaints, and maintaining accurate

records to enhance customer satisfaction and loyalty.

Key Responsibilities

1. Customer Interaction

• Serve as the first point of contact for customers via phone, email, or in-person.

• Assist customers with placing orders, checking product availability, and providing product

information.

• Gather customer feedback and communicate insights to management.

2. Operational Support

• Coordinate with production, logistics, and sales teams to ensure timely delivery of orders.

• Monitor inventory and inform customers of stock levels.

• Resolve customer complaints or issues promptly, professionally, and courteously.

3. Administrative Duties

• Maintain accurate records of customer interactions and transactions.

• Prepare reports on customer service metrics and feedback.

• Ensure all communications are documented in the company CRM system.

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or related field preferred.

• Previous experience in customer service, especially in food, retail, or FMCG industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Familiarity with CRM software and basic office applications (Word, Excel, etc.).

Key Competencies

• Customer-focused and service-oriented

• Attention to detail and accuracy

• Team player with collaborative mindset

- Ability to work under pressure in a fast-paced environment

Working Conditions

• Full-time,Remote role, will involve weekends.Work is done on a shift rotation basis ,It could be morning ,Evening or weekend shifts .

Job Type: Full-time

Pay: ₦150,000.00 per month

Expected Start Date: 01/10/2025

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Job Types: Full-time, Permanent

Pay: ₦100, ₦125,000.00 per month

Education:

• Primary (Preferred)

Experience:

• Customer service: 1 year (Required)

Role Description

As a Customer Service Representative, you will be the primary point of contact for our clients. Your main responsibility is to assist clients with inquiries and ensure that every interaction is handled with professionalism and care. You will play an integral role in building client loyalty, driving satisfaction, and supporting the overall success of our business. This role requires an individual who thrives in a fast-paced environment and is committed to delivering exceptional service with a positive attitude.

Responsibilities

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information to clients about available properties, including features, pricing, and neighborhood details.
• Handle client complaints or concerns with empathy and work to resolve issues in a calm and effective manner.
• Stay informed about local real estate market trends, property values, and neighborhood developments to provide informed guidance to customers.
• Maintain detailed and accurate records of client interactions, transactions, and follow-ups using our CRM system.
• Collaborate with internal teams to address complex client issues and ensure a seamless experience.
• Offer proactive solutions to enhance client satisfaction and retention.
• Follow up with clients to ensure that issues are resolved and that they are satisfied with the resolution.
• Identify opportunities to improve client service processes and suggest improvements.

Qualifications

• Minimum of 2 years of experience in customer service.
• Excellent communication skills, both verbal and written, with the ability to interact with clients professionally.
• Strong problem-solving skills.
• Proficient in using customer service software, CRM systems, and Google workspace tools.
• Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to remain calm and patient in challenging or high-pressure situations.
• A positive, team-oriented attitude with a strong desire to help others.

• The Customer Service Representative (CSR) will serve as the first point of contact for customers, handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction.
• The CSR will also support sales growth through excellent communication, product knowledge, and problem-solving.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Manage incoming calls, chats, and messages while maintaining a high level of service.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process customer orders, refunds, and exchanges accurately.
• Provide detailed product information and guide customers in making informed purchase decisions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Collaborate with the sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Monitor customer satisfaction levels and proactively suggest improvements.
• Ensure adherence to company policies and service quality standards.

Qualifications & Requirements

• OND / HND / Bachelor's Degree in Business Administration, Marketing, or a related field.
• Proven work experience as a Customer Service Representative, preferably in FMCG or retail.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and organizational skills.
• Must be customer-oriented with a positive attitude.

Key Competencies:

• Customer Focus & Empathy.
• Effective Communication.
• Patience & Resilience.
• Problem-Solving.
• Team Collaboration.
• Sales Support Orientation.

Working Conditions:

• Full-time, on-site role
• May require evening or weekend availability depending on business needs.

Salary & Benefits

• Competitive salary based on experience.
• Health benefits (HMO).
• Leave allowance.
• Opportunities for career growth and development.

Method of Application

Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the email.

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G

Lagos Full Time

Hospitality & Hotel Confidential

• Minimum Qualification :

Company Description

Gourmet Twist

Role Description

This is a full-time on-site role located in Lekki for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer support, maintaining customer satisfaction, and ensuring a positive customer experience. Daily tasks include responding to customer calls and emails, resolving customer complaints, and providing information about products and services.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring Customer Satisfaction and delivering a positive Customer Experience
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and professionally
• Strong problem-solving skills and attention to detail
  Previous experience in a customer service role is beneficial

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Lagos Full Time

Retail, Fashion & FMCG Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Role Description

Overview

In this role, you are responsible for assisting with the needs of customers and responding to their concerns and feedback. You will also build and preserve trusting relationships with customers, work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

KEY RESPONSIBILITIES

• Handle calls, requests, and complaints from customers
• Respond to customer inquiries via phone, email, and live chat
• Provide customer service and support to ensure customer satisfaction
• Keep customers informed of order status and delivery schedule
• Provide information and support to customers on products
• Follow up on customers to get products and delivery feedback
• Document customer interactions (e.g., loyalty program) and update customer accounts
• Communicate customer's requests and feedback to the required team
• Manage returns and exchanges and report to Quality Control and Logistics and Fulfilment Officer
• Identify and escalate complex customer complaints to the Operations and Admin Supervisor
• Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin Supervisor
  Perform any other tasks assigned.

TECHNICAL SKILLS

• Good knowledge of customer relationship management (CRM) practices
• Knowledge and understanding of business policies and procedures
• Good data entry and typing skills
  Proficiency in the use of Microsoft Office tools.

SOFT SKILLS

• Excellent customer service skills
• Excellent organization, planning, and coordination skills
• Good intuition and administrative skills
• Good attentiveness and patience for customers
• Ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Excellent time management skills
• Good problem-solving and analytical skills
• Emotional intelligent skills
  Ability to work with minimal supervision.

EDUCATIONAL QUALIFICATION

• 2-4 years' experience as a Customer Service Officer or similar role
  B.Sc./HND in Mass Communication or related field.

BEHAVIORAL COMPETENCIES

• Must have a pleasant and professional phone presence
• Must demonstrate a high level of confidentiality, professionalism, and sound judgment
• Ability to handle and resolve customer complaints
• Must be willing to work long hours and be very responsive
• Must be detail-oriented
• Must have a patient and proactive attitude
• Display interest in keeping up to date with the introduction of new policies and laws
  Must have the ability to navigate stressful situations.

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**Role: Customer Service Representative

Industry: Hospitality

Location: Lekki, Lagos, Nigeria

Job Type: Full-time (5 days a week, including weekends on a shift basis)**

About the Organization

TWPC HR Service seeking to hire for a vibrant and energetic recreational facility in Lagos that is dedicated to promoting fitness, fun, and lifestyle. The facility offers a wide range of indoor and outdoor activities, designed to create memorable experiences for families, friends, corporate teams, and communities.

Compensation & Benefits

• Monthly net pay: ₦110,000

• Additional monthly service charge (variable, based on business performance)

• 13th-month pay

• Leave allowance

• HMO

Key Responsibilities

Daily Operations

• Maintain a clean and organized reception area and back office.

• Welcome and register guests in line with facility standards; ensure first-time guests complete waiver forms.

• Accurately record and update daily sales on the cash register; reconcile tills at the end of shifts.

• Handle cash, POS, transfers, and receipts with accuracy and integrity.

• Ensure proper stock reconciliation, manage till stock levels, and raise requisitions as needed.

• Support system uptime (EZ Runner, waiver stations, POS, etc.) and follow contingency SOPs when required.

• Generate and submit daily/periodic reports as requested.

Customer Service

• Receive guests warmly, respond to inquiries, and provide timely resolutions.

• Manage customer complaints and escalate issues when necessary.

• Stay informed about all products, packages, and promotions; cross-sell/upsell effectively.

• Liaise with the sales team to process reservations, confirm payments, and ensure proper registrations.

• Ensure attendance records for activities are updated and accurate.

Inventory & Reporting

• Record stock received, reconcile sales with stock at the end of shifts.

• Document operational activities and prepare reports as required.

• Work with the accountant and team leads on sales envelope reconciliation.

Competencies & Skills

• Strong interpersonal and communication skills.

• Excellent customer service orientation.

• Ability to quickly learn and adapt to software/trade tools.

• High attention to detail, diligence, and accuracy.

• Strong sense of honesty, reliability, and integrity.

• Good numerical aptitude and accountability.