153 Customer Service Representatives jobs in Lagos
Client Services
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Company Description
CMB Building Limited, established in 2002, is a leading Real Estate firm in Nigeria that provides affordable housing and world-class estate development services. With over 250 employees and multiple development sites across the country, we are known for our diverse range of properties, from bungalows to high-rise buildings. Our projects reflect excellence and attention to detail, and we are dedicated to restructuring to tackle specific challenges. Our passion and commitment to excellence set us apart from the competition.
Role Description
This is a full-time on-site role for a Client Services / Sales & Marketing Officer located in Lagos Island. The Officer will manage day-to-day client service activities, ensure customer satisfaction, handle customer service tasks, and communicate effectively with clients. The role also involves supporting sales and marketing activities and contributing to financial planning and analysis.
Qualifications
- Strong skills in Client Services, Customer Service, and Customer Satisfaction
- Excellent Communication skills, both written and verbal
- Basic knowledge in Finance and financial planning
- Proven ability to manage multiple tasks and deliver on deadlines
- Experience in the real estate industry is a plus
- Bachelor's degree in Business Administration, Marketing, Finance, or related field
- Ability to work collaboratively with a team
Client Services Officer
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Client Services Officer
Experience: At least 2 years' work experience in Travel, Hospitality, Immigration, Visa services. Must be interested in this industry.
Location: Lekki, Lagos
Salary: N100,000
Industry: Visa & Immigration
Job Objective
To support the client team in managing the end to end interactions with prospective and existing clients and administrative needs. To also manage daily operational tasks, in alignment with executing overall strategy for the unit.
Key Responsibilities
Client Relationship Management
· Maintaining relationships with clients and key stakeholders within the Organisation.
· Filling out Client's travel applications and documents (paper & online).
· Liaising with embassies and travel agency partners.
· Coaching Clients prior to Embassy appointment.
· Act as point of contact for complaints and escalate issues as appropriate.
· Support the sales team up-sell or cross-sell services.
· Ensure both the company and clients adhere to agreements.
· Assist with Visa Processing being processed by Travel Documentation & Visa Processing Officers.
· Ensure that all Organisation's policies and processes are followed in both written and verbal relations with Clients
· Sending of complimentary messages to Clients.
· Communicating (written & oral) with Clients when required and treating communication with utmost confidentiality.
· Coaching and advisory services to Clients in preparation for application appointments.
Admin Management
· Execute administrative tasks & Projects.
· Assist direct report in resolving administrative Issues.
· Execute Clients' task in alignment with all organizational policies, processes and checklists.
· Prepare and modify documents including correspondences, reports, drafts, memos and emails.
· Ensure timely submission and collection of customer visa application.
· Submit weekly activity and progress report.
· Adhere to all Organisation's policies, processes and core values
Sales
· Study competition to find new ways to retain customers.
· Collaborate with manager to address clients' needs.
· Direct potential leads to the sales team and follow up on progress.
· Alert the sales team on opportunities for further business within clients.
· Continually Inform Clients about other services the Organisation offers.
Client Portal Management & Research
· Continually update the CRM tool and managers about changes concerning clients.
· Examine all Client's travel documents and ensure Checklist is ticked appropriately.
· Maintain electronic and hard copy filing system, perform data entry and scan documents.
· Continually research and be abreast of different Countries' Visa Application process and requirements.
· Keep Clients' records and information in the appropriate and allocated Office Cabinet.
· Assist Research and Social Media Unit with information and professional advice when required.
Key Performance Indicators (KPIs)
· Number of excellent Client feedback
· Delivery on project and assignment given within stipulated time.
· Enquiries converted to clients
· Level of Professionalism
· Number of Visa Applications Processed
· Number of Error free applications
· Submission of weekly activity and progress report
Minimum Job Requirements
Education/Certifications:
BSc in Business Administration, International Relations, Social Sciences or any related discipline with a minimum of Second class Lower
Knowledge, Skills and Abilities:
· Proven experience as a Client Relations or Relationship Management.
· Background in customer service; industry knowledge is an advantage.
· Proficiency in MS Office and knowledge of operating standard office equipment.
· A customer-oriented attitude.
· Excellent communication, negotiation and management skills.
· Problem-solving attitude.
· Ability to work well with a team.
· Effective coordination skills.
· Excellent Research & Feedback skills.
· Excellent use of initiative and proactive approach in delivering tasks.
· Ability to learn fast and teach others.
· Attention to details.
· · Ability to work alone.
Job Type: Full-time
Pay: ₦100,000.00 per month
Experience:
- visa and immigration services: 2 years (Required)
- administrative assistance: 2 years (Required)
Call Center Executive
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Today
Call Center ExecutiveShade International Gaming Limited
Customer Service & Support
Lagos Full Time
Entertainment, Events & Sport NGN 75, ,000
Easy Apply
Job SummaryBright young candidates to join our Call Center team, who loves talking and engaging with people with an aim to grow in the customer care field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English . Ready to work in shifts to handle inbound/outbound calls.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Rotating Schedule
Responsibilities:
- Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries and complaints, and providing accurate information.
- Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
- Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
- Document and update records of customer interactions, transactions, comments, and complaints in the company's database.
- Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
- Meet daily and monthly call handling quotas and performance metrics set by the management.
- Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
- Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.
Requirements:
- At least 1 year of experience as a Customer Care Representative
- OND/HND/BSc in any field of study
- Candidate staying in Ikeja or the LGAs near Ikeja will be preferred, considering travelling time and cost of transportation.
- Strong Communication skills, Soft and gentle, and patient enough to handle tough customers
- Reasonable knowledge of Microsoft Office
Call Center Supervisor
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Call Center Supervisor (Renewable Energy)Bluewave New Energy Technology
Lagos Full Time
Mining, Energy & Metals Confidential
- Minimum Qualification :
- Experience Level : Mid level
- Experience Length : 4 years
We're Hiring: Call Center Supervisor (Renewable Energy)
Location: Lagos
Industry: Renewable Energy
Employment Type: Full-Time
Are you a dynamic leader with a passion for customer service and sales?
Join our team and help us deliver clean, reliable energy solutions to communities across Nigeria.
What You'll Do
- Lead and coach call center agents to deliver top-notch customer service
- Oversee inbound & outbound calls (customer support + telesales)
- Monitor performance, resolve escalations, and drive customer satisfaction
Collaborate with sales & technical teams to ensure smooth project delivery
What We're Looking For
Degree in Business, Marketing, or related field
4–5 years' call center experience (2+ years in supervision/team lead role)
Strong leadership, communication, and problem-solving skills
Passion for renewable energy and sustainability
Why Join Us?
Competitive pay + performance incentives
Career growth in a fast-growing renewable energy company
Be part of the clean energy movement
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Call Center Agent
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Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:
Job Position: Call Center Agent
Job Location: Anthony, Lagos
Employment Type: Contract
Responsibilites
- Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
- Make outbound calls to follow up on customer issues, confirm information, or promote services.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
- Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
- Adhere to call center scripts, protocols, and compliance regulations.
- Participate in training and coaching sessions to enhance skills and performance.
- Contribute to a positive team environment by supporting colleagues and sharing best practices.
Required Skills & Qualifications
- Interested candidates should possess a Bachelor's Degree
- 2 years of proven experience in a customer service or call center role
- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage high call volumes.
- Basic computer literacy and experience with CRM software or call centre systems.
- Professional, patient, and customer-focused attitude.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.
Call Center Representative
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Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.
The Company is licensed and re-certified by the National Insurance Commission (NAICOM) to do both General and Life businesses. The classes of Insurance business, we currently underwrite include: Motor Vehicle, Aviation, Marine, Engineering All Risks, Asset Protection, Liability to Third Party, Oil & Gas, Group Life, Credit Life, Mortgage Protection,Term Assurance, Wealth Creation Products and Takaful (Islamic Insurance).
We are recruiting to fill the position below:
Job Position: Call Center Representative
Job Location: Marina, Lagos
Employment Type: Full-time
Job Description
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
Requirements
- Some previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Salary
N150,000 - N200,000 / month
Method of Application
Interested and qualified candidates should send their CV using the Job Position as the subject of the email.
Call Center Manager
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Mark Calthers Consulting Limited (MCC) is a Management Consulting firm with a broad spectrum of consulting services, from visioning and strategy to detailed design, from implementation and capacity building to realizing and sustaining value. We also provide a unique blend of Business Consulting in supporting our clients to pursue growth, address specific operational issues, reshape a part of their organization or recast their entire business.
We are recruiting to fill the position below:
Job Position:Call Center Manager
Job Location: Lagos
What We Are Looking For
- Educational Background: Bachelor's degree in Business Administration, Communication, or a related field.
- Experience: Demonstrated experience in a call center or customer service management role, showing a strong understanding of call center operations and best practices.
- Leadership Skills: Strong leadership abilities to lead and motivate a team of call center representatives towards achieving performance goals and targets.
- Customer Focus: A customer-centric approach with a strong emphasis on delivering excellent service and resolving customer issues efficiently.
- Analytical Skills: Excellent analytical and problem-solving skills to monitor call center performance metrics, analyze data, and implement improvements.
Additional Qualifications:
- Excellent communication and interpersonal skills to build relationships with team members and stakeholders.
- Proficiency in call center software and CRM systems to manage call queues, track performance, and generate reports.
- Ability to handle high call volumes and stressful situations with professionalism and composure.
- Strong organizational abilities to schedule shifts, optimize resources, and ensure smooth day-to-day operations.
Method of Application
Interested and qualified candidates should forward their CV to: .comusing the Job Position as the subject of the mail.
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Call Center Representative
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Job Title: Virtual Assistant
Location: Ibeju-Lekki
Job Type: Full-time|On-Site
Salary: N200,000/month
YOU MUST LIVE within Ibeju-Lekki, Eleko, or Ajah to apply
This is an ONSITE ROLE and NOT A REMOTE ROLE
Company Description
Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.
About the Role:
We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
This isn't your average customer support gig—we need someone who can talk the talk and close the deal.
What You'll Be Doing:
- Make and receive calls with confidence, clarity, and professionalism
- Engage prospects, build rapport quickly, and pitch services/products effectively
- Follow up on warm leads and turn them into paying customers
- Keep records of interactions, track conversions, and update CRM tools
- Handle inquiries via phone, email, or chat in a friendly, persuasive tone
- Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling
What We're Looking For:
- Fluent, articulate English speaker with a warm, confident voice
- Strong background in sales, marketing, or telemarketing
- Proven ability to close deals—you know how to turn a "maybe" into a "yes"
- Comfortable working with sales scripts, objection handling, and CRM tools
- Organized, reliable, and self-motivated
- Ability to adapt your tone and pitch depending on the client
This is an On-site role in Ibeju-Lekki. Only candidates living within
Ibeju-Lekki, Eleko, or Ajah
will be considered.
Call Center-Customer Service Agent
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Company Description
CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.
Job Description:
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.
• Utilizing software, databases, scripts, and tools appropriately.
• Follow communication "Scripts" verbatim when handling different topics.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.
• Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
Requirements:
• ND or HND or BSC Degree or Equivalent in relevant course
• Computer Literacy (Mandatory)
• Excellent Communication skills
• Good command of English language (with no distinctive accent)
• Versatile with Software Applications
• Experience in Microsoft Office applications
• Customer Service Skills
• Minimum of 2 years' experience in a similar role.
• Multitasking and teamwork
Location: Ikota-Lekki Axis, Lagos
Responsibilities:
• Responsible for responding to all clients' Inbound calls.
• Addressing complaints and inquiries.
• Manage large amounts of Inbound and Outbound calls.
• Identify customer needs, clarify information, research every issue, provide solutions or alternatives.
• Seize opportunities to Upsell products/services when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in the call-center database.
Call Center-Customer Service Agent
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Call Center-Customer Service AgentCallTel Communications Ltd
Lagos Full Time
Recruitment Confidential
- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 2 years
Company Description
CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.
Job Description:
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.
Utilizing software, databases, scripts, and tools appropriately.
Follow communication "Scripts" verbatim when handling different topics.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.
Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Requirements:
ND or HND or BSC Degree or Equivalent in relevant course
Computer Literacy (Mandatory)
Excellent Communication skills
Good command of English language (with no distinctive accent)
Versatile with Software Applications
Experience in Microsoft Office applications
Customer Service Skills
Minimum of 2 years' experience in a similar role.
Multitasking and teamwork
Location:
Ikota-Lekki Axis, Lagos
Responsibilities:
Responsible for responding to all clients' Inbound calls.
Addressing complaints and inquiries.
Manage large amounts of Inbound and Outbound calls.
Identify customer needs, clarify information, research every issue, provide solutions or alternatives.
Seize opportunities to Upsell products/services when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in the call-center database.
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