209 Access Bank jobs in Lagos

Job description

Job Title: HEAD OF BANKING OPERATIONS

Company: (FINANCIAL SERVICES FIRM)

Location: (Lagos)

Job Type: Full Time

A dynamic and fast-growing Microfinance Bank and Finance House with operations across multiple countries is seeking to recruit highly qualified and results-driven professionals to join its leadership and finance teams. Consequently, applications are invited for the following positions:

We are looking for a highly skilled Head of Banking Operations to join our team. This position is responsible for leading and supporting our finance function, providing strategic financial guidance, and driving business growth. This is an executive role within the organization that is also responsible for the processing and preparation of periodic financial reports and ad hoc analyses for business. The position exists to assist management ensure adequate levels of liquidity and working capital is maintained.

Job Responsibilities:

• Provide strategic oversight and leadership of banking operations across subsidiaries in
• multiple countries.
• Lead and develop high-performing cross-country operational teams.
• Manage settlements, clearing, reconciliations, trade services and all aspects of operations
• Develop SOP and enforce policies, controls, and compliance frameworks.
• Drive operational efficiency and process automation initiatives.
• Build strong relationships with regulators and ensure compliance with multi-jurisdictional requirements.
• Manage relationships with key financial and regulatory representatives
• Alert management of situations that may materially affect the company's overall financial condition
• Recommends financial actions by analyzing accounting options.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.

Requirements

• 12–15 years' experience in banking operations, with at least 5 years in leadership role
• Proven track record managing cross-border or multi-country banking operations.
• Strong knowledge of risk management, compliance, treasury, and digital transformation.
• Postgraduate degree (MBA or equivalent) and professional certifications- ACIB, ACA etc.

Join our team and contribute to creating a positive and efficient work environment. We offer competitive compensation, professional development opportunities, and a supportive work culture. To apply, please submit your resume, and any relevant certifications to with the job title as subject of the email. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Job Type: Full-time

A dynamic and fast-growing
Microfinance Bank and Finance House with operations across multiple countries
is seeking to recruit highly qualified and results-driven professionals to join its leadership and finance teams.

Key Responsibilities

·   Provide strategic oversight and leadership of banking operations across subsidiaries in multiple countries.

·   Lead and develop high-performing cross-country operational teams.

·   Manage settlements, clearing, reconciliations, trade services and all aspects of operations

·   Develop SOP and enforce policies, controls, and compliance frameworks.

·   Drive operational efficiency and process automation initiatives.

·   Build strong relationships with regulators and ensure compliance with multi-jurisdictional requirements.

Requirements

· –15 years' experience in banking operations, with at least 5 years in leadership role

·   Proven track record managing cross-border or multi-country banking operations.

·   Strong knowledge of risk management, compliance, treasury, and digital transformation.

·   Postgraduate degree (MBA or equivalent) and professional certifications- ACIB, ACA etc.

What We Offer

·   Opportunity to contribute to the growth of a multi-country financial institution.

·   Exposure to international markets and diverse business operations.

·   Very competitive compensation package and career growth opportunities.

Application Process
: Interested candidates should forward their CV and cover letter to

on or before the 10
th
of September 2025, using the job title as the subject of the email. Only shortlisted applicants will be contacted

Job Title: Customer Service & Storekeeper

Industry: Fashion Retail (Online & In-Store)

Company: TMAsourcing Solutions

Job Type: Full-Time (Hybrid)

Location: Ogudu, Lagos

Experience Level: 1–3 Years

Work Schedule: Monday – Saturday, 9:00am – 7:00pm (with 2 days off weekly)

Salary: ₦70,000 per month

Job Summary

A fashion store in Ogudu is looking for a proactive, trustworthy, and smart Customer Service & Storekeeper to handle both online and in-store operations. The role requires someone who can communicate effectively with clients, manage online activities, maintain accurate stock records, and ensure the store is well-kept. The ideal candidate must be able to work independently, know what to do without being told, and consistently deliver excellent service.

Key Responsibilities

• Attend to customer inquiries and complaints both online and in-store.

• Manage product uploads, updates, and promotions on the store's website and social media platforms.

• Use a laptop and digital tools effectively for order processing, stock tracking, and online communication.

• Create and upload engaging content on social media when required.

• Keep the store tidy, neat, and well-organized at all times.

• Maintain accurate inventory and stock records.

• Support order packaging, processing, and timely delivery coordination.

• Provide excellent customer experience to strengthen client loyalty.

• Be proactive able to take initiative and know what to do without being told.

• Be honest, trustworthy, reliable, and smart in handling all tasks and transactions.

Requirements

• Minimum of OND/NCE or equivalent qualification.

• 1–3 years of experience in customer service, retail, or related roles.

• Strong written and spoken communication skills.

• Proficient in computer usage, social media posting, and basic online content creation.

• Must be tidy, reliable, proactive, and trustworthy.

How to Apply

Qualified candidates should send their CV to using the job title "Customer Service & Storekeeper" as the subject of the email.

Take calls and do your due diligence

Job Type: Full-time

Pay: From ₦800,000.00 per month

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

1001 Luxe Rentals is anevent furniture rental company based in Lagos, Nigeria, specializing in luxury and rustic furniture for events and parties, including sofas, cocktail sets, tables, and chairs.

We are recruiting to fill the position below:

Job Position: Customer Service / Quality Control Person

Job Location: Lagos

Employment Type: Full-time

Responsiblities

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, or social media.
• Manage orders, complaints, and feedback efficiently to ensure a positive customer experience.
• Keep accurate records of customer interactions and transactions.
• Build and maintain strong customer relationships to encourage repeat business.
• Collaborate with the marketing team to improve service delivery based on customer insights.

Quality Control:

• Inspect products at different stages of production to ensure they meet quality standards.
• Monitor packaging, labeling, and storage conditions to maintain product integrity.
• Document quality checks and report deviations or issues to the production team.
• Assist in developing and enforcing standard operating procedures (SOPs).
• Recommend improvements to enhance product quality and reduce waste or errors.

Reporting & Coordination:

• Prepare daily/weekly reports on customer feedback and quality issues.
• Coordinate between production and sales to ensure timely resolution of product or service issues.
• Support management in implementing customer satisfaction and quality improvement initiatives.

Qualifications

• Interested candidates should possess an HND / OND / Bachelor`s Degree with 1 - 2 years of work experience.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time

Job Title: Customer Service Officer

Company: Cryptomania Exchange

Location: Lagos, Nigeria (Hybrid/On-site)

Employment Type: Full-Time

About the Role:

Cryptomania Exchange is seeking a proactive and customer-focused Customer Service Officer to handle client inquiries, resolve issues, and ensure smooth user experiences across our crypto and gift card trading platform.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and calls.
• Resolve complaints and ensure timely follow-up.
• Provide accurate information on products and services.
• Assist customers with transactions and platform support.
• Maintain records of interactions and feedback.

Requirements:

• OND/HND/Bachelor's Degree in any related field.
• 1–2 years of experience in customer service (fintech/crypto is an advantage).
• Excellent communication and problem-solving skills.
• Ability to multitask and work under pressure.
• Basic knowledge of cryptocurrency is a plus.

To Apply:

Send your CV to & using the subject "Customer Service Officer – Cryptomania Exchange."

Job Type: Full-time

Pay: From ₦70,000.00 per month