317 Call Center jobs in Nigeria

CodeLabProjects Group(CLP) is an American conglomerate of companies, Located in the Maryland,U.S.A and currently expanding operations to Liberia, Nigeria, Ghana, Ethiopia,the Caribbean other part of Africa and Asia, currently headquartered in the U.S, As of 2018.

At CodelabProjects we have concentrated on these assets to deliver solutions that improve customer performance over the years. Today, We support small and large businesses around the world. We go the extra mile by gaining deep understanding of our client's business environment,trends and applying most relevant solutions that would definitely ensure a return-on-investment.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Delta

Job type: Full-time (On-site)

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm).
• As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
• This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling.

Requirements

What We're Looking For:

• Interested candidates should possess a Bachelor's Degree with 2 years work experience.
• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client
• This is an Onsite role in Delta.

Method of Application

Interested and qualified candidates should send their CV to: .comusing the Job Position as the subject of the email.

Screening Questions

• Where do you stay?
• How many years of experience do you have editing videos?
• What's your highest qualification?
• Can you start immediately?
• Have you completed your NYSC?

Note

• This is an onsite role and not a remote role.
• Only candidates living within Ughelli, Warri, and its environs will be considered.

Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Anthony, Lagos

Employment Type: Contract

Responsibilites

• Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Required Skills & Qualifications

• Interested candidates should possess a Bachelor's Degree
• 2 years of proven experience in a customer service or call center role
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Basic computer literacy and experience with CRM software or call centre systems.
• Professional, patient, and customer-focused attitude.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

Job Summary

The Call Center Agent will serve as the first point of contact for clients and customers, handling inbound and outbound calls professionally and efficiently. The role requires excellent communication skills, strong customer service orientation, and the ability to handle inquiries, complaints, or sales conversations with courtesy and accuracy.

Key Responsibilities

Customer Support & Service

• Answer inbound calls promptly, addressing customer inquiries, requests, and complaints.
• Make outbound calls for follow-ups, feedback collection, and promotional campaigns.
• Provide accurate information on products, services, and company policies.
• Escalate complex issues or unresolved concerns to the appropriate department.
• Maintain a high level of professionalism, empathy, and courtesy during all interactions.

Data Management & Reporting

• Record all customer interactions, transactions, and feedback accurately in the CRM or call log system.
• Generate reports on call activities, customer feedback, and performance metrics.
• Protect and maintain the confidentiality of customer data at all times.

Qualifications & Skills

• Prior experience as a call center agent or in a customer service/sales role is an advantage.
• Excellent verbal communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, work under pressure, and handle high call volumes.
• Proficiency in MS Office tools and familiarity with CRM systems is a plus.
• Willingness to work flexible shifts, including evenings, weekends, and holidays

Job Type: Contract

Contract length: 3 months

Pay: ₦100,000.00 per month

Application Question(s):

• Do you own a personal computer (PC)

Experience:

• call center: 2 years (Required)

Application Deadline: 31/08/2025

Company Description

Markfema Nigeria Limited is a Health Maintenance Organization in Nigeria which started operations in 2005 and is accredited by the NHIA. Markfema offers end-to-end solutions across the healthcare industry, providing access to affordable, effective, efficient, and quality care across a wide range of healthcare providers.

Role Description

This is a full-time on-site role for a Claims/Call Center Agent located in Abuja. The Claims/Call Center Agent will handle a variety of tasks such as assisting customers with their inquiries, processing claims, ensuring customer satisfaction, and providing excellent customer support. The individual will also be responsible for maintaining accurate records of customer interactions and using computer systems to manage and resolve customer issues efficiently.

Qualifications

• Registered Nurse (RN) or equivalent professional qualification.
• Prior experience in a customer service role will be an added advantage.
• Strong communication and interpersonal skills.
• Good computer literacy and ability to adapt to new systems quickly.
• Ability to multitask and work effectively in a fast-paced environment

Registered Nurse Call Center Agent

Location
: Lagos, Nigeria*

Employment Type
: Full-time

Job Summary

We are seeking highly motivated, skilled Nurses and paramedics to join our Incident Command Centre team. As part of the Assist team, the command center agent plays a vital role in delivering real-time medical triage, emergency coordination, health education, and client support through various communication channels.

This role involves engaging with clients, responding to medical and non-medical incidents, triaging emergencies, and supporting care navigation across network of responders and healthcare facilities. You will work closely with the Incident Manager and other departments to ensure timely, appropriate, and efficient responses to all client needs.

This is a high-impact, fast-paced role suited for licensed nurses with strong communication skills, clinical confidence, and the ability to manage multiple cases with accuracy and empathy.

Key Responsibilities:

·   Respond promptly and professionally to app alerts, inbound, outbound calls, and messages.

·   Perform telephone triage and escalate critical cases to the appropriate clinical or emergency teams.

·   Coordinate care responses using Assist protocols and collaborate with responders, facilities, and transport teams.

·   Document all interactions, incidents, and outcomes accurately in the command center database.

·   Utilize digital tools including Zoho CRM, Microsoft Excel, telephony software, and other communication platforms for tracking, documentation, and follow-up.

·   Provide patient education, health guidance, and service information based on standard clinical protocols

·   Participate in drills, simulations, and ongoing training to maintain clinical and operational readiness.

·   Uphold professional and ethical standards, ensuring patient confidentiality and compassionate care at all times.

Required Qualifications & Certifications:

·   Minimum of RN/HND(PPA)

·   Bachelor's Degree in Nursing (BSc Nursing or equivalent)

·   Minimum of 3 years of clinical or call center experience in a healthcare setting

·   Valid practicing license in Nigeria

·   Current certifications in *Basic Life Support (BLS)*, *Advanced Cardiac Life Support (ACLS)*, *Pediatric Advanced Life Support (PALS)*, and *Pre-hospital Trauma Life Support (PHTLS)*

·   Familiarity with emergency response protocols and triage principles.

Today

R

Lagos Full Time

Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 3 years

Job Summary:

We are seeking highly motivated, skilled Nurses and paramedics to join our Incident Command Centre team. As part of the Assist team, the command center agent plays a vital role in delivering real-time medical triage, emergency coordination, health education, and client support through various communication channels.

This role involves engaging with clients, responding to medical and non-medical incidents, triaging emergencies, and supporting care navigation across network of responders and healthcare facilities. You will work closely with the Incident Manager and other departments to ensure timely, appropriate, and efficient responses to all client needs.

This is a high-impact, fast-paced role suited for licensed nurses with strong communication skills, clinical confidence, and the ability to manage multiple cases with accuracy and empathy.

Key Responsibilities:

. Respond promptly and professionally to app alerts, inbound, outbound calls, and messages.

• Perform telephone triage and escalate critical cases to the appropriate clinical or emergency teams.
• Coordinate care responses using Assist protocols and collaborate with responders, facilities, and transport teams.
• Document all interactions, incidents, and outcomes accurately in the command center database.
• Utilize digital tools including Zoho CRM, Microsoft Excel, telephony software, and other communication platforms for tracking, documentation, and follow-up.
• Provide patient education, health guidance, and service information based on standard clinical protocols
• Participate in drills, simulations, and ongoing training to maintain clinical and operational readiness.
• Uphold professional and ethical standards, ensuring patient confidentiality and compassionate care at all times.

Required Qualifications & Certifications:

. Minimum of RN/HND(PPA)

• Bachelor's Degree in Nursing (BSc Nursing or equivalent)
• Minimum of 3 years of clinical or call center experience in a healthcare setting
• Valid practicing license in Nigeria
• Current certifications in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Pre-hospital Trauma Life Support (PHTLS)
• Familiarity with emergency response protocols and triage principles.

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Today

C

Rest of Nigeria (Delta) Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Job Title: Virtual Assistant

Location: Delta/Edo

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE Within Delta, Edo to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client

This is an Onsite role in Delta. Only candidates living within Delta, Edo will be considered.

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Today

D

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Deskmayte is a virtual support team based in Lugbe Abuja, dedicated to empowering patient care and enhancing healthcare services. They offer virtual assistance services tailored for healthcare providers, focusing on efficiency, professionalism, and compassionate assistance. Their experienced virtual assistant agents are trained in healthcare and HIPAA laws to provide compassionate patient booking, efficient appointment management, personalized patient outreach, and HIPAA-compliant support.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lugbe, Abuja (FCT)

Employment Type: Full-time (On-site) THIS IS NOT A REMOTE JOB

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
  This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

Requirements

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client.

Salary

N185,000 / Month

How to Apply

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Application Question(s)

• Are you available to start immediately?
• Where in Abuja do you live? (If you do not answer this question, your application will not be considered)
• Have you completed your NYSC?
  Are you available to work night shifts?

Note: This is an Onsite role. Only candidates living around Lugbe, Airport Road and Galadimawa environs in Abuja will be considered.

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Today

Lagos Full Time

Entertainment, Events & Sport NGN 75, ,000

Easy Apply

Bright young candidates to join our Call Center team, who loves talking and engaging with people with an aim to grow in the customer care field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English . Ready to work in shifts to handle inbound/outbound calls.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Rotating Schedule

Responsibilities:

• Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries and complaints, and providing accurate information.
• Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
• Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
• Document and update records of customer interactions, transactions, comments, and complaints in the company's database.
• Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
• Meet daily and monthly call handling quotas and performance metrics set by the management.
• Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
• Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
  Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.

Requirements:

• At least 1 year of experience as a Customer Care Representative
• OND/HND/BSc in any field of study
• Candidate staying in Ikeja or the LGAs near Ikeja will be preferred, considering travelling time and cost of transportation.
• Strong Communication skills, Soft and gentle, and patient enough to handle tough customers
• Reasonable knowledge of Microsoft Office