104 Customer Service & Helpdesk jobs in Nigeria

Position:
Customer Service Representative

Work Mode:
Hybrid (on-site + remote)

Location:
Lagos, Nigeria

Salary Range:
₦120,000 – ₦150,000

As a
Customer Service Representative
at
29Workshop
, you will be the vital link between our customers and our technical team. You'll manage appointments, explain services clearly, provide transparent cost estimates, and guide customers through a smooth end-to-end service journey. Your ultimate goal is to build trust, deliver outstanding service, and ensure every customer feels valued and informed.

Key Responsibilities

• Serve as the primary point of contact, engaging with customers through the app, phone, email, and WhatsApp.
• Schedule, manage, and confirm service appointments efficiently using our booking system.
• Collaborate with technicians to understand vehicle issues and communicate them clearly to customers.
• Prepare detailed service estimates and cost breakdowns to ensure transparency.
• Process invoices, payments, and manage all related documentation with accuracy.
• Provide proactive updates on service progress, delays, or additional repair needs, securing customer approvals when required.
• Maintain detailed records of customer interactions, vehicle history, and services in the database.
• Handle complaints with empathy and professionalism, escalating to the Operations Manager when needed.
• Follow up with customers after service completion to ensure satisfaction and build loyalty.
• Stay updated on our services, promotions, and basic automotive knowledge.

Requirements & Qualifications

• Education:
  Minimum OND/HND (Business Administration or Marketing preferred).
• Experience:
  2–3 years in customer service (automotive industry experience is an advantage).
• Communication:
  Exceptional spoken and written English, with the ability to simplify technical terms.
• Technical and Admin Skills:
  Strong computer literacy, proficiency in Microsoft Office Suite, and experience with CRM software.
• Personal Qualities:
  Patience, empathy, professionalism, reliability, honesty, and the ability to multitask in a fast-paced environment.

How to Apply

If this role excites you, send your
CV and Cover Letter
(detailing why you are the right fit for 29Workshop) to:

Subject Line: Customer Service Representative Application

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Job Summary

The Customer Service Operations Officer is responsible for ensuring customers enjoy a positive shopping experience by providing excellent service, handling inquiries and complaints, and supporting smooth day-to-day store operations. This role combines front-line customer engagement with back-end operational tasks such as coordinating with inventory staff, monitoring store cleanliness, and ensuring service standards are maintained.

Key Responsibilities

• Customer Service
• Welcome and engage customers warmly, assist with product selection, and provide accurate product information.
• Handle customer complaints, returns, and exchanges promptly in line with company policies.
• Ensure a fun, safe, and family-friendly shopping atmosphere that reflects the toy shop's values.
• Operations Support
• Monitor store floor activities and ensure smooth customer flow.
• Collaborate with inventory officers to ensure popular toys are always well-stocked and displayed attractively.
• Support checkout operations by assisting with POS systems, cash handling, and queue management when necessary.
• Maintain accurate daily service logs and report recurring issues to management.
• Team Coordination
• Work closely with the customer service team to ensure shifts are adequately covered.
• Assist in training new customer service staff on store policies, customer interaction techniques, and product knowledge.
• Share feedback from customers to help improve service delivery and operational efficiency.
• Store Presentation & Compliance
• Ensure store sections are tidy, organized, and safe for children and families.
• Follow health, safety, and security guidelines in the store.
• Support in preparing for promotions, holiday displays, and special events.

Requirements

• OND/HND/Bachelor's degree in any discipline (or relevant experience).
• 1–2 years of experience in retail, customer service, or sales (experience in a toy shop or family-oriented store is an advantage).
• Strong communication and interpersonal skills with a friendly, approachable demeanor.
• Ability to multitask, stay calm under pressure, and handle difficult customers professionally.
• Basic IT/computer skills (POS, MS Office).
• Flexibility to work weekends, holidays, and extended hours during peak seasons.

Key Competencies

• Customer-focused mindset
• Problem-solving and conflict resolution
• Teamwork and collaboration
• Attention to detail
• Time management

Job Type: Full-time

Pay: From ₦150,000.00 per month

Application Question(s):

• Where are you currently Located?
• Are you comfortable working on weekends?

Job Overview

As a CSM at Omits, you will build and lead a scalable, high-performing customer support function. You will be responsible for developing systems and processes, setting performance standards (KPIs), and optimizing workflows. By analyzing customer insights and leveraging technology, you will drive operational excellence and ensure our team delivers consistent, world-class service, positioning Omits as a trusted fintech leader.

Key Responsibilities

• Hands-On Support – Manage a caseload of customer inquiries, ensuring issues are resolved with empathy, accuracy, and efficiency.
• Team Leadership – Coach, mentor, and motivate customer service ambassadors to deliver consistently high-quality service.
• KPI & Performance Management – Track team and individual performance against metrics such as response time, resolution rate, and customer satisfaction.
• Process Improvement – Identify bottlenecks and implement scalable solutions to improve workflow and efficiency.
• Training & Development – Provide guidance, feedback, and skill-building opportunities to help agents grow.
• Escalation Management – Act as the go-to for complex cases and ensure customer concerns are resolved effectively.
• Collaboration – Work with cross-functional teams (Compliance, Product, Operations) to streamline support processes and improve the customer experience.

We're seeking individuals who are:

• Customer-focused, with a natural ability to listen, empathize, and solve problems under pressure.
• Operationally sharp, able to balance frontline responsibilities with strategic oversight.
• Strong communicators, capable of leading a team while simplifying complex issues for customers.
• Hands-on leaders, who lead by example and aren't afraid to take calls alongside their team.
• Adaptable problem-solvers, who thrive in a fast-paced, evolving fintech environment.

Qualifications & Requirements

• Education: Bachelor's degree (BSc/BA/HND) or equivalent experience.
• Experience: Minimum 5 years in customer service, with at least 2 years in a supervisory or managerial capacity. Background in fintech, banking, or technology startups is a strong advantage.
• Leadership Skills: Proven ability to coach, mentor, and conduct quality assurance to elevate team performance.
• Team Management: Experience managing remote, shift-based teams across multiple time zones.
• Communication: Exceptional oral and written communication skills, with the ability to resolve conflicts and build trust.
• Technical Tools: Proficiency with CRM platforms (Intercom, Zendesk, Freshdesk, etc.); Intercom experience is highly valued.
• Language Skills: Fluency in English is required; proficiency in additional languages such as French, Spanish, or widely spoken African languages will be considered a strong asset.
• Personal Attributes: Patient, empathetic, adaptable, and able to thrive in a high-pressure, fast-paced environment.

Compensation & Growth

• Highly Competitive Package: We offer a compensation package that reflects your experience, expertise, and impact.
• Career Progression: Opportunity to grow into the Head of Customer Experience role as Omits expands and scales globally.

To Complete your Application, paste the Link below in your browser and fill the form.

Job Type: Full-time

Application Deadline: 24/08/2025

Description:

IT Service Desk Analyst

Location: Onne Rivers State

Department: IT

Company: Pipe Coaters Nigeria Limited

Are you passionate about Information Technology and curious to understand how things work? Then, we want to make you one of us If you get here, it is clear that you love IT and computer science and you enjoy being hands on.

Let us give you a few details about us. We have a pleasant work environment and we strive as a team. We provide continuous feedback and together we establish the right career & development plan for you.

What will you do in your day-to-day job

• Assists providing user support and solves hardware, software, technology and application incidents carrying out tasks such as
  
  password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
• Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates identifying
  
  IT improvements and requests their development, participating in all issues.
• Carries out the necessary activities to provide immediate incident solutions, so that customers countinue with their work as
  
  soon as possible.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures
  
  and practices and minimizing the impact of the incident on Service levels.
• Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations
  
  that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.

Your profile:

• Degreed in: A tertiary qualification in a field related to Information Technology
• Experience: Minimum of 1–3 years of relevant work experience
• Language: English - Intermediate
• Specific knowledge: Globally Recognized Certifications in either Microsoft, Cisco etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry recognized standards and in-line with the best practices guidelines

If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.

Thank you for your interest.

Location:Onne, Rivers, Nigeria

Date: Aug 18, 2025

Job Title: Customer Service & Social Media Manager

Location: (Insert Location)

Employment Type: Full-time

Job Summary

We are seeking a highly motivated and versatile professional to oversee both customer service operations and social media management. The ideal candidate will ensure excellent customer experiences while building and maintaining a strong online presence for the brand.

Key Responsibilities

Customer Service Management:

• Lead and manage customer service operations across multiple channels (phone, email, chat, social media).
• Handle escalated customer issues with professionalism and timely resolution.
• Develop and implement customer service policies, processes, and KPIs to improve satisfaction.
• Train, supervise, and motivate customer service representatives.
• Gather customer feedback and provide insights to improve products, services, and processes.

Social Media Management:

• Develop and execute social media strategies to increase brand awareness, engagement, and conversions.
• Manage content creation, posting schedules, and community engagement across platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc.).
• Monitor trends, track analytics, and prepare performance reports for campaigns.
• Respond to customer inquiries and complaints on social media in line with brand voice.
• Collaborate with marketing and design teams to ensure cohesive brand messaging.

Requirements

• Bachelor's degree in Communications, Marketing, Business Administration, or related field.
• Proven experience in customer service management and social media management (2+ years preferred).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite).
• Ability to multitask, work under pressure, and deliver measurable results.
• Creative mindset with a passion for customer satisfaction and digital engagement.

HOW TO APPLY : Interested candidates can forward their CVs to using the job title as the subject of the mail.

Job Type: Full-time

Our client, a leading business owner in the fashion space is looking to recruit a customer service officer for her business.

Client works on SATURDAY

Job Type: Full-time

Pay: From ₦80,000.00 per month

Experience:

• Supervisory: 1 year (Required)

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:

Customer Service & Inquiry Handling

• Respond to customer inquiries via phone, email, one-on-one interactions, etc.
• Provide information about banking products, services, policies, and procedures.
• Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

• Process deposits, withdrawals, transfers, and payments accurately and efficiently.
• Handle cash transactions, verify amounts, and ensure accurate record-keeping.
• Reconcile daily transactions and balance cash drawers at the end of day.
• Issue cheques, drafts, and other banking instruments.

Issue Resolution & Technical Support

• Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

• Resolve customer complaints promptly, ensuring a positive experience.

• Investigate discrepancies, identify root causes, and implement solutions.
• Assist customers with online and mobile banking issues, troubleshooting as needed.

Request & Transaction Processing

• Facilitate account opening, loan applications, and card issuance.
• Assist with order placements, transaction tracking, and processing.

Customer Education & Cross-Selling

• Educate customers on product features and benefits.
• Promote additional banking products and services, such as loans, savings plans, and investment options.
• Recommend upgrades or complementary financial solutions to meet customer needs.

Records Management & Compliance

• Update and maintain accurate customer records in the banking database.
• Document customer interactions, feedback, and resolutions.
• Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Collaboration & Performance Metrics

• Work closely with other departments to ensure smooth issue resolution.
• Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
• Contribute to process improvement initiatives and provide customer feedback to enhance services.

Continuous Improvement & Customer Experience

• Stay updated on banking policies, industry trends, and new financial products.
• Strive to exceed customer expectations and build long-term relationships.
• Ensure an empathetic and customer-focused approach in all interactions.

Education Requirements:

• Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
• Applicants must be 27 years old as of last birthday.

Skills Requirements:

• Banking operations experience is an added advantage.
• Strong numerical, problem-solving, and time-management skills.
• High level of accountability, efficiency, and accuracy.
• Proficiency in MS Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Integrity, professionalism, and a strong work ethic.

Location: Nationwide

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop

At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code: CS

Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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Today

D

Lagos Full Time

Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Our client is an advanced fintech platform driving Africa's digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics.

We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa's growing digital economy.

Position : Field Support Officer

Locations :

• Benin

• Jakande (Lekki), Lagos state

• Surulere, Lagos state

• Festac/Badagry, Lagos state

• Ikorodu/Alapere/Ketu, Lagos state

• Ogun State (Ijebu-Ode, Abeokuta, Sagamu)

• Osun State

• Akwa Ibom (Uyo)

Delta state

Employment Type : Full-time

Responsibilities

• Deploy & Configure Terminals

• Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.

• Configure, test, and prepare terminals to ensure seamless operation in the field.

• Merchant Training & Support

• Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they're comfortable with hardware and software usage.

• On-Site & Remote Troubleshooting

• Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.

• Monitoring & Reporting

• Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.

• Document activity, support logs, and terminal status reports diligently.

• Consumables & Inventory Management

• Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.

• Compliance & Change Management

• Adhere to change control and compliance protocols.

• Ensure that all terminal updates, security patches, and device changes align with company policies.

Qualification:

Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)

Experience:

• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments

• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows

Skills:

• Strong knowledge of POS terminal hardware/software setup and diagnostics

• Excellent communication skills capable of explaining technical concepts simply

• Skilled in using smartphones, email, and web tools for real-time reporting

• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays

Nice-to-Haves:

• Experience in ACH switching, agency banking, or card issuing ecosystems

• Analytical mindset for terminal performance metrics and uptime optimization

Renumeration : #75,000

How to Apply

Interested candidates should submit their CV to with the subject line- Field Support Officer/Location.

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