7 Process Improvement jobs in Nigeria

Company Description

Aramex, established in 1982, is a global logistics and transportation solutions provider. Renowned for its customized services and innovative multi-product offerings, Aramex provides international and domestic express delivery, freight forwarding, integrated logistics, consumer retail, and e-commerce solutions. With over 600 offices in more than 65 countries, Aramex employs over 15,900 people worldwide. The company leverages technology for efficient last-mile delivery and is committed to driving sustainability through fresh thinking and innovation.

Role Description

This is a full-time, on-site role located in Ikeja for a Business and Process Improvement Officer, BIE. The officer will be responsible for overseeing and improving business processes, analyzing current workflows, and implementing strategic initiatives to optimize process performance.

Daily task include;

• Monitor and Analyse process performance data to identify areas for improvement,    set KPIs
• Reporting using data analytics
• Implement advanced analytics and data visualization tools to gain deep insights into areas for improvement
• Leverage change management best practice
• Proficiency with improvement frameworks (e.g. Lean, Six Sigma)
• Excellent stakeholder engagement, facilitation, and analytical skills

Qualifications

• A bachelor's degree or equivalent qualification and/or relevant experience.
• Experience in logistics or transportation industry is a plus

Role & responsibilities

• The Head of Business Process Management (BPM) is responsible for leading the design, implementation, and governance of business processes that drive operational excellence, agility, and customer satisfaction. This role works cross-functionally to streamline workflows, eliminate inefficiencies, support digital transformation.
• Act as a strategic advisor to senior leadership team on process transformation, ensuring alignment with corporate objectives.
• Develop and execute the BPM strategy, vision, and roadmap, ensuring compliance with BPMN 2.0 framework.
• Collaborate with business stakeholders to Identify business needs, analyse processes, and deliver end-to-end process solutions with integration focus.
• Drive process automation using tools like UiPath, Automation Anywhere, or SAP Signavio, leveraging Lean and Six Sigma methodologies.
• Oversee BPM lifecycle: modelling, execution, monitoring, and optimization.
• Lead change management to foster a culture of continuous improvement.
• Mentor teams on BPM principles, tools, and practices.

Preferred candidate profile

• Strong understanding of APIs, microservices, and integration patterns
• Experience with Agile methodologies and DevOps practices
• Proficient in SAP processes, Signavio with Business Scenario of Finance & Account, Banking, Treasury, Taxation, Payments, HRMS, Logistics, Spend Analysis, Reports & Dashboards.
• Self-Starter, Creative & Innovative, Communication Skills, Presentation Skills.

Education:

MBA/MCA/BTech/BE/CA or equivalent.

Selection Criteria:

• Process efficiency improvements (time, cost, quality).
• Number of processes optimized, digitized, or automated.
• Stakeholder satisfaction and adoption rate of BPM initiatives.
• ROI and business impact from transformation efforts.
• Improvement in maturity level of BPM capabilities across the organization.
• Preferably work in business IT environment for end-to-end business process automation.
• Familiarity with data consolidation, system integration, Trainings.
• Proficient process knowledge for the O2C, R2R, P2P, H2R, etc. processes.

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 400, ,000

Easy Apply

The Business Process Manager will be responsible for analyzing, designing, implementing, and monitoring core business processes across the organization from product development and supply chain to in-store operations and omnichannel customer service.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 5 years

Responsibilities:

Inventory Management & Analysis:

• Conduct in-depth analysis of existing business processes (e.g., range planning, line development, inventory allocation, markdown process, store opening/closing procedures, returns management).
• Maintain accurate inventory records across all channels: warehouses, stores, and in transit.
• Execute and oversee regular stock counts (cycle counts) and full physical inventory audits across the warehouse and store network.
• Investigate and reconcile all inventory discrepancies promptly, identifying root causes (e.g., receiving errors, theft, system issues).
• Drive the process of stock adjustments, write-offs, damages and returns to ensure they are accurately recorded and authorized.
• Implement and enforce robust processes for goods receiving, returns, damages, and transfers to maintain data integrity.
  Develop and document standard operating procedures (SOPs) for all inventory-related tasks.

Merchandizing Management:

• Work with the MD to develop a balanced product range plan and strategy for each season.
• Analyze historical sales data, market trends, and competitor activity to identify opportunities and gaps in the assortment.
• Plan initial allocation quantities for new products across sales channels (stores and e-commerce).
• Manage in-season stock levels to maximize sales and minimize markdowns, making recommendations for promotions or markdowns when necessary.
• Produce regular and ad-hoc reports for key stakeholders, providing actionable insights on bestsellers, poor performers, stock cover, sell-through rates, and gross margin return on investment (GMROI).
  Work closely with the allocation team to ensure new deliveries and replenishment stock are sent to the locations with the highest demand.

Process Design and Improvement:

• Develop project charters, timelines, and resource plans. Secure buy-in from key stakeholders in design, merchandising, marketing, supply chain, and retail stores.
• Conduct time-motion studies, value stream mapping, and data analysis to identify bottlenecks, redundancies, and non-value-added activities.
• Lead and manage cross-functional process improvement projects from conception to sustainment.
• Foster a culture of continuous improvement by training and coaching team members on Lean and problem-solving principles.
  Establish and monitor key performance indicators (KPIs) to track the success of implemented improvements and ensure they are sustained over time.

Supply Chain and Distribution:

• Develop and implement strategies to optimize the entire supply chain, from the Warehouse to stores and reverse logistics.
• Minimize stock outs and overstock situations, with a specific focus on reducing markdowns and improving sell-through.
  Manage inventory flow through the distribution network to ensure the right product is in the right place at the right time.

Requirements:

• Interested candidates should possess a Bachelor's Degree in any relevant field
• 5+ years of experience in a business process management, operational excellence, or senior operations role within the retail industry with a strong preference for fashion, apparel, or lifestyle brands.
• Experience within the fashion, luxury, or lifestyle brand is mandatory.
• Demonstrable experience in leading cross-functional process improvement projects from conception to implementation.
• Hands-on experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management software.
• Experience with retail-specific systems (ERP like SAP Fashion, Oracle Retail; WMS, OMS, PIM) is highly desirable.

Role summary

We are seeking a detail-oriented and proactive Business Process Analyst to support the development, documentation and maintenance of business processes and compliance procedures. The ideal candidate will have strong analytical skills, excellent proficiency in Microsoft Office tools (especially Excel and Word), and experience with Power BI and Power Automate.

Key responsibilities

• Assist in the design, documentation, and implementation of business processes and procedures
• Collaborate with various departments to gather process requirements and ensure alignment with compliance standards
• Create and maintain process maps, SOPs, and workflow documentation
• Analyze existing processes to identify inefficiencies and recommend improvements
• Develop dashboards and reports using Power BI to monitor process performance and compliance metrics
• Automate routine tasks and workflows using Power Automate to improve operational efficiency
• Support internal audits and ensure documentation is up-to-date and accessible
• Provide training and guidance to teams on newly implemented processes
• Maintain version control and change logs for all process documentation

Requirements
Experience required

• Bachelor's degree
• Proven experience in process documentation and improvement
• Advanced proficiency in Microsoft Excel and Word
• Working knowledge of Power BI for data visualization and reporting
• Experience with Power Automate for workflow automation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and commitment to accuracy

ITC WORLDWIDE is seeking a dynamic and experienced BPM (GTM) Planner

Job Title -
Business Process Operations Analyst (GTM Planning)

Office:
Abuja, FCT, CBD

The ideal candidate will have prior work experience in Partner Ecosystems, Sales, Sales Strategy & Operations or Revenue Operations. The role requires strong analytical skills and unwavering attention to detail. You are self-motivated, results driven, and have experience presenting and communicating to different levels of leadership and collaborators across the organization. You are comfortable working independently and taking ownership while driving alignment & execution of transformative, cross-functional initiatives.

Coordination of partner sales initiatives including collaboration with different stakeholders (Marketing, CSD, Sales, RevOps) to optimize pipeline impact and coverage when selling with or through partners and define the blueprint of engagement between the direct sales and the partner organization.

Business process design aligned to operationalizing partner programs by ensuring the right processes, systems, enablement and reporting is in place to support program execution and ongoing success.

Monitor Relevant critical metrics and prepare relevant analysis to support senior management decision making, driving visibility and insight into the
Managed IT / IT Service & Support
business and the actions required to improve.

Support business scalability through initiatives such as simplification and standardization of business processes including sharing of best practices across the teams and regions.

Automate manual processes through business systems requirements analysis and design.

Basic Qualifications
5+ years experience in GTM Sales Planning

5+ years experience in Business Process Design

5+ years Microsoft Stack experience

5+ years experience in Business Systems Requirements Development

Other Qualifications
Business Systems Requirements gathering and design

Experience creating reports to support business operations in Power BI (desktop), Dynamics 365, JIRA Suite and Excel.

Certified Atlassian Suite - Jira Work; Project & Service Management
Certified Business Process Professional (CBPP) + MS Visio (expert)
Existing PMP, CBAP, CBA, CSA, CDMP, CPIM, CBIP &/CCP may apply
Experienced PMP/PMI project management may apply

Experienced (Proci+) Change management may apply

Ability to gather and translate business requirements from collaborators into technical specifications, including 3rd party App integration impacts and develop an action plan for associated internal systems as needed.

Strong attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.

Ability to work independently, with general direction and guidance.

Creative problem solver with a bias for action, understanding the value of structure while balancing the need for agility and innovation within that framework

Proficient in Microsoft Suite (Modern Work Cert+)

Yesterday

J

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Job Title: Business Process Analyst

Job Details

• The Business Process Analyst is tasked with analysing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Business Operations unit.
• This role supports data-driven decision-making and assists in achieving the organization's strategic objectives through streamlined operations.

Scope and Impact

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• Analysis and redesign of business processes for operational efficiency
• Project management for process improvement initiatives
• Collaboration with other departments to ensure process alignment

Responsibilities

Process Analysis and Design:

• Evaluate and document current processes, identifying inefficiencies and improvement opportunities.
• Conduct data-driven assessments to understand workflow bottlenecks and redundancies.
• Create and maintain detailed process maps and documentation to support redesigned workflows.

Process Improvement Implementation

• Work with the Operations Implementation and People Performance Executive to roll out recommended process improvements.
• Oversee implementation timelines and allocate resources for process change projects.
• Test new processes, gathering feedback to continuously refine workflows.

Project Management

• Lead end-to-end process improvement projects, including planning, resource allocation, and monitoring progress against timelines.
• Utilize project management tools to track milestones, ensure deadline adherence, and manage resources effectively.
• Communicate project updates, challenges, and achievements to the Head of Business Operations.

Reporting And Performance Monitoring

• Develop and maintain metrics to assess the impact and effectiveness of implemented processes.
• Prepare reports on performance trends, providing insights and recommendations for further optimization.
• Ensure compliance of implemented processes with Nigerian regulatory and internal standards.

Requirements

• Interested candidates should possess a Bachelor's Degree with 2 years experience.

Salary

N150,000 – N200,000 Monthly.

How To Apply

To apply for the ongoing The Concept Group job recruitment, visit the job APPLICATION PORTAL to submit your application

Deadline: January 31, 2025

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