371 Call Center Positions jobs in Nigeria

● Customer Interaction

Engage with customers via calls, emails, or chats in a professional and courteous manner, ensuring a

positive experience.

● Sales and Deal Closure

Actively promote products or services and effectively close sales or service agreements to meet

individual and team targets.

● Product and Service Knowledge

Maintain a thorough understanding of the company's offerings to confidently and accurately present

solutions to customer needs.

● Problem Resolution

Address customer complaints and inquiries efficiently, ensuring high first-call resolution and customer

satisfaction.

● Call Handling Efficiency

Meet performance metrics including call handling time, quality assurance scores, and conversion rates

as determined by management.

● Accurate Documentation

Record all customer interactions, sales, and service outcomes clearly and correctly in the company's

CRM system.

● Compliance and Confidentiality

Follow all organizational policies, regulatory guidelines, and confidentiality agreements regarding

customer and company information.

● Team Collaboration and Development

Participate in team activities, training sessions, and performance reviews to improve skills and support overall team performance

Net Salary - N80,000

CodeLabProjects Group(CLP) is an American conglomerate of companies, Located in the Maryland,U.S.A and currently expanding operations to Liberia, Nigeria, Ghana, Ethiopia,the Caribbean other part of Africa and Asia, currently headquartered in the U.S, As of 2018.

At CodelabProjects we have concentrated on these assets to deliver solutions that improve customer performance over the years. Today, We support small and large businesses around the world. We go the extra mile by gaining deep understanding of our client's business environment,trends and applying most relevant solutions that would definitely ensure a return-on-investment.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Delta

Job type: Full-time (On-site)

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm).
• As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
• This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling.

Requirements

What We're Looking For:

• Interested candidates should possess a Bachelor's Degree with 2 years work experience.
• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client
• This is an Onsite role in Delta.

Method of Application

Interested and qualified candidates should send their CV to: .comusing the Job Position as the subject of the email.

Screening Questions

• Where do you stay?
• How many years of experience do you have editing videos?
• What's your highest qualification?
• Can you start immediately?
• Have you completed your NYSC?

Note

• This is an onsite role and not a remote role.
• Only candidates living within Ughelli, Warri, and its environs will be considered.

Company Description

Markfema Nigeria Limited is a Health Maintenance Organization in Nigeria which started operations in 2005 and is accredited by the NHIA. Markfema offers end-to-end solutions across the healthcare industry, providing access to affordable, effective, efficient, and quality care across a wide range of healthcare providers.

Role Description

This is a full-time on-site role for a Claims/Call Center Agent located in Abuja. The Claims/Call Center Agent will handle a variety of tasks such as assisting customers with their inquiries, processing claims, ensuring customer satisfaction, and providing excellent customer support. The individual will also be responsible for maintaining accurate records of customer interactions and using computer systems to manage and resolve customer issues efficiently.

Qualifications

• Registered Nurse (RN) or equivalent professional qualification.
• Prior experience in a customer service role will be an added advantage.
• Strong communication and interpersonal skills.
• Good computer literacy and ability to adapt to new systems quickly.
• Ability to multitask and work effectively in a fast-paced environment

Today

Lagos Full Time

Entertainment, Events & Sport NGN 75, ,000

Easy Apply

Bright young candidates to join our Call Center team, who loves talking and engaging with people with an aim to grow in the customer care field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English . Ready to work in shifts to handle inbound/outbound calls.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Rotating Schedule

Responsibilities:

• Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries and complaints, and providing accurate information.
• Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
• Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
• Document and update records of customer interactions, transactions, comments, and complaints in the company's database.
• Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
• Meet daily and monthly call handling quotas and performance metrics set by the management.
• Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
• Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
  Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.

Requirements:

• At least 1 year of experience as a Customer Care Representative
• OND/HND/BSc in any field of study
• Candidate staying in Ikeja or the LGAs near Ikeja will be preferred, considering travelling time and cost of transportation.
• Strong Communication skills, Soft and gentle, and patient enough to handle tough customers
• Reasonable knowledge of Microsoft Office

Job Title: Virtual Assistant

Location: Ibeju-Lekki

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE within Ibeju-Lekki, Eleko, or Ajah to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client

This is an On-site role in Ibeju-Lekki. Only candidates living within

Ibeju-Lekki, Eleko, or Ajah
will be considered.

Job Title: Virtual Assistant

Location: Delta/Edo

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE Within Delta, Edo to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client

This is an Onsite role in Delta. Only candidates living within

Delta, Edo will be considered.

• The Call Center Associate is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
• 2 - 3 years of experience in a call centre environment
• Previous experience in a customer support role
• Superior active listening, verbal, and written communication skills
• Proficient in relevant computer applications
• Familiarity with CRM systems and practices
• Knowledge of customer service practices and principles
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Track record of over-achieving quota
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately.

Method of Application

Interested and qualified candidates should send their CV and Credentials to:.netusing Job Position and Location as the subjectas the subject of the mail.

COLD CALLS

STRICTLY EXPERIENCED CANDIDATES ONLY.

OUTBOUND CALL CENTER AND SALESMANSHIP EXPERIENCE A MUST.

We are looking for advanced English speaking, experienced outbound Call Center agents.

Responsibilities

You will be responsible to set up appointments for our sales team. No sales will be made over the phone.

Qualifications

You will need to speak and understand advanced English to convince customers for our sales team visit. So you need a good salesmanship abilities.

All you need is to have reliable, high speed internet connection, headset and a laptop. You will conveniently be working FROM YOUR OWN HOME.

Work hours: 14:00PM - 20:00PM / 20:00PM - 02:00AM 6 days a week. Depending on success level, full time will be offered.

Part Time Job: 6 hours a day - 6 days a week

Pay Structure: Base Salary $600 + Commission.

Company Description

Scimitar Global Services Limited (SGSL) is a Customer Relationship Management Technology and BPO company that provides Call/Contact Center solutions, Business Process Outsourcing Services, and Modern Business Solutions. Headquartered in Nigeria, SGSL offers a range of services including omnichannel customer service management, telemarketing, enterprise network services, digital marketing, video engagement solutions, digital branch solutions, and ICT hardware supply. Our goal is to help your business achieve significant cost reductions while allowing you to focus on core operations. Our team of professionals are dedicated to designing customized solutions to meet your unique business needs.

Role Description

This is a full-time on-site role for a Call Center Supervisor located in Ikeja. The Call Center Supervisor will oversee daily operations, manage and support the call center team, ensure customer satisfaction, and analyze performance metrics to improve efficiency. Responsibilities also include training staff, resolving customer complaints, and implementing policies and procedures to enhance the overall customer experience.

Qualifications

• Supervisory Skills and Team Management experience
• Strong Customer Satisfaction and Communication abilities
• Analytical Skills and ability to troubleshoot and resolve issues
• Experience in call center operations and performance management
• Excellent organizational and multitasking abilities
• Bachelor's degree in Business Administration, Management, or related field