266 Call Center Positions jobs in Nigeria

Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Anthony, Lagos

Employment Type: Contract

Responsibilites

• Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Required Skills & Qualifications

• Interested candidates should possess a Bachelor's Degree
• 2 years of proven experience in a customer service or call center role
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Basic computer literacy and experience with CRM software or call centre systems.
• Professional, patient, and customer-focused attitude.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

Job Summary

The Call Center Agent will serve as the first point of contact for clients and customers, handling inbound and outbound calls professionally and efficiently. The role requires excellent communication skills, strong customer service orientation, and the ability to handle inquiries, complaints, or sales conversations with courtesy and accuracy.

Key Responsibilities

Customer Support & Service

• Answer inbound calls promptly, addressing customer inquiries, requests, and complaints.
• Make outbound calls for follow-ups, feedback collection, and promotional campaigns.
• Provide accurate information on products, services, and company policies.
• Escalate complex issues or unresolved concerns to the appropriate department.
• Maintain a high level of professionalism, empathy, and courtesy during all interactions.

Data Management & Reporting

• Record all customer interactions, transactions, and feedback accurately in the CRM or call log system.
• Generate reports on call activities, customer feedback, and performance metrics.
• Protect and maintain the confidentiality of customer data at all times.

Qualifications & Skills

• Prior experience as a call center agent or in a customer service/sales role is an advantage.
• Excellent verbal communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, work under pressure, and handle high call volumes.
• Proficiency in MS Office tools and familiarity with CRM systems is a plus.
• Willingness to work flexible shifts, including evenings, weekends, and holidays

Job Type: Contract

Contract length: 3 months

Pay: ₦100,000.00 per month

Application Question(s):

• Do you own a personal computer (PC)

Experience:

• call center: 2 years (Required)

Application Deadline: 31/08/2025

Today

D

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Deskmayte is a virtual support team based in Lugbe Abuja, dedicated to empowering patient care and enhancing healthcare services. They offer virtual assistance services tailored for healthcare providers, focusing on efficiency, professionalism, and compassionate assistance. Their experienced virtual assistant agents are trained in healthcare and HIPAA laws to provide compassionate patient booking, efficient appointment management, personalized patient outreach, and HIPAA-compliant support.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lugbe, Abuja (FCT)

Employment Type: Full-time (On-site) THIS IS NOT A REMOTE JOB

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
  This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

Requirements

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client.

Salary

N185,000 / Month

How to Apply

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Application Question(s)

• Are you available to start immediately?
• Where in Abuja do you live? (If you do not answer this question, your application will not be considered)
• Have you completed your NYSC?
  Are you available to work night shifts?

Note: This is an Onsite role. Only candidates living around Lugbe, Airport Road and Galadimawa environs in Abuja will be considered.

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Today

C

Rest of Nigeria (Delta) Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Job Title: Virtual Assistant

Location: Delta/Edo

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE Within Delta, Edo to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client

This is an Onsite role in Delta. Only candidates living within Delta, Edo will be considered.

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Today

Lagos Full Time

Entertainment, Events & Sport NGN 75, ,000

Easy Apply

Bright young candidates to join our Call Center team, who loves talking and engaging with people with an aim to grow in the customer care field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English . Ready to work in shifts to handle inbound/outbound calls.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Rotating Schedule

Responsibilities:

• Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries and complaints, and providing accurate information.
• Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
• Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
• Document and update records of customer interactions, transactions, comments, and complaints in the company's database.
• Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
• Meet daily and monthly call handling quotas and performance metrics set by the management.
• Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
• Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
  Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.

Requirements:

• At least 1 year of experience as a Customer Care Representative
• OND/HND/BSc in any field of study
• Candidate staying in Ikeja or the LGAs near Ikeja will be preferred, considering travelling time and cost of transportation.
• Strong Communication skills, Soft and gentle, and patient enough to handle tough customers
• Reasonable knowledge of Microsoft Office

Today

B

Lagos Full Time

Mining, Energy & Metals Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 4 years

We're Hiring: Call Center Supervisor (Renewable Energy)

Location: Lagos

Industry: Renewable Energy

Employment Type: Full-Time

Are you a dynamic leader with a passion for customer service and sales?

Join our team and help us deliver clean, reliable energy solutions to communities across Nigeria.

What You'll Do

• Lead and coach call center agents to deliver top-notch customer service
• Oversee inbound & outbound calls (customer support + telesales)
• Monitor performance, resolve escalations, and drive customer satisfaction
  Collaborate with sales & technical teams to ensure smooth project delivery

What We're Looking For

Degree in Business, Marketing, or related field

4–5 years' call center experience (2+ years in supervision/team lead role)

Strong leadership, communication, and problem-solving skills

Passion for renewable energy and sustainability

Why Join Us?

Competitive pay + performance incentives

Career growth in a fast-growing renewable energy company

Be part of the clean energy movement

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Deskmayte is a virtual support team based in Lugbe Abuja, dedicated to empowering patient care and enhancing healthcare services. They offer virtual assistance services tailored for healthcare providers, focusing on efficiency, professionalism, and compassionate assistance. Their experienced virtual assistant agents are trained in healthcare and HIPAA laws to provide compassionate patient booking, efficient appointment management, personalized patient outreach, and HIPAA-compliant support.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lugbe, Abuja (FCT)

Employment Type: Full-time (On-site) THIS IS NOT A REMOTE JOB

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
• This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

Requirements

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client.

Salary

N185,000 / Month

How to Apply

Interested and qualified candidates should send their CV to:

 using the Job Title as the subject of the mail.

Application Question(s)

• Are you available to start immediately?
• Where in Abuja do you live? (If you do not answer this question, your application will not be considered)
• Have you completed your NYSC?
• Are you available to work night shifts?

Note: This is an Onsite role. Only candidates living around Lugbe, Airport Road and Galadimawa environs in Abuja will be considered.

• The Call Center Associate is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
• 2 - 3 years of experience in a call centre environment
• Previous experience in a customer support role
• Superior active listening, verbal, and written communication skills
• Proficient in relevant computer applications
• Familiarity with CRM systems and practices
• Knowledge of customer service practices and principles
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Track record of over-achieving quota
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately.

Method of Application

Interested and qualified candidates should send their CV and Credentials to:.netusing Job Position and Location as the subjectas the subject of the mail.

Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.

The Company is licensed and re-certified by the National Insurance Commission (NAICOM) to do both General and Life businesses. The classes of Insurance business, we currently underwrite include: Motor Vehicle, Aviation, Marine, Engineering All Risks, Asset Protection, Liability to Third Party, Oil & Gas, Group Life, Credit Life, Mortgage Protection,Term Assurance, Wealth Creation Products and Takaful (Islamic Insurance).

We are recruiting to fill the position below:

Job Position: Call Center Representative

Job Location: Marina, Lagos

Employment Type: Full-time

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Requirements

• Some previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary

N150,000 - N200,000 / month

Method of Application

Interested and qualified candidates should send their CV using the Job Position as the subject of the email.