53 Customer Support jobs in Abuja

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

About Us

At TalentPop App, we believe customer support is more than just answering questions — it's about building trust and connection. We're on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You'll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

What We're Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done

What You'll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

Use Application Code: CS

READY TO JOIN US?

If you're passionate about making someone's day better and want to be part of a supportive, remote-first team, we'd love to hear from you. and let's grow together

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Head of Customer Support

Location

Abuja- most preferred - (Hybrid)

Remote option - might be considered. Our team works across 5 countries in 3 continents

About Us

Client is on a mission to open global financial pathways for people and businesses in Africa. We've built robust financial infrastructure that currently serves millions of end users through hundreds of businesses. By combining innovative settlement rails with efficient cross-border payment systems, we're solving the complexities of international money movement for African businesses and individuals.

The Role

As the Head of Customer Support, you will establish and oversee the systems, strategies, and teams needed to deliver exceptional customer experiences across both our B2B and B2C segments. You're the architect of customer satisfaction, crafting and executing a comprehensive support strategy that scales with our growth while maintaining the highest standards of service quality.

You'll be responsible for building a world-class support organization that not only resolves customer issues but proactively drives product improvements and customer success across multiple markets, languages, and cultural contexts.

Core ResponsibilitiesStrategic Development

• Design and implement a global customer support strategy tailored to both B2B enterprise clients and individual consumers
• Establish frameworks for multi-channel support delivery, escalation management, and customer success metrics
• Research and adopt innovative support tools, automation, and AI-driven solutions to enhance customer experience
• Develop comprehensive knowledge management systems and self-service capabilities

Operations Management

• Build and optimize support workflows across email, chat, phone, and social media channels
• Establish SLA standards and performance metrics for different customer segments and issue types
• Implement quality assurance programs to maintain consistency and excellence in customer interactions
• Oversee ticket routing, prioritization, and escalation processes across multiple time zones

Team Leadership & Development

• Define team structure, roles, and competency requirements for scalable support operations
• Create comprehensive training programs for both technical product knowledge and soft skills
• Establish career development pathways and performance management systems
• Foster a customer-centric culture that empowers team members to go above and beyond
• Design competency frameworks and skill development programs for different support tiers
• Implement mentorship programs and knowledge-sharing initiatives across the team

Cross-functional Collaboration

• Partner with Product teams to communicate customer feedback and drive product improvements
• Collaborate with Engineering to escalate technical issues and implement solutions
• Work closely with Sales to ensure seamless handoffs and support enterprise client needs
• Align with Marketing on customer communication strategies and brand voice consistency
• Coordinate with Legal and Compliance teams on regulatory requirements and customer data protection
• Support Business Development efforts through customer reference programs and case studies

Analytics & Continuous Improvement

• Develop comprehensive reporting and analytics to track support performance and customer satisfaction
• Analyze support trends to identify systemic issues and improvement opportunities
• Implement customer feedback loops and satisfaction measurement programs
• Drive data-driven decision making across all support operations

Crisis & Incident Management

• Develop comprehensive incident response procedures for system outages and service disruptions
• Establish crisis communication protocols for both internal teams and external customers
• Create escalation matrices for high-severity issues affecting multiple customers
• Lead post-incident reviews and implement preventive measures
• Coordinate with external partners and vendors during major incidents

Localization & Cultural Adaptation

• Develop region-specific support strategies accounting for local business practices and cultural nuances
• Establish multilingual support capabilities across key African markets
• Create culturally appropriate communication templates and customer interaction guidelines
• Partner with local market teams to understand regulatory and compliance requirements
• Adapt support hours and availability to match regional business patterns

B2B & B2C Specialization

• Design differentiated support experiences for enterprise clients vs. individual users
• Establish dedicated account management processes for high-value B2B clients
• Create scalable self-service solutions for high-volume B2C inquiries
• Develop specialized escalation paths for complex business use cases
• Implement tiered support models with premium service levels for enterprise customers
• Build customer success programs focused on adoption, retention, and expansion

This means that:

• You empower customers with knowledge and tools, rather than just reactive support
• You bridge technical complexity with human empathy, making financial technology accessible to all users
• You're a leader, a strategist, and a customer advocate rolled into one

Success Metrics

Daily Wins:

• First response times consistently meet or exceed SLA targets across all channels (B2B: <1 hour, B2C: <2 hours)
• Customer satisfaction scores remain above industry benchmarks (90%+ CSAT for B2C, 95%+ for B2B)
• Support ticket resolution rates optimize for both speed and quality (80% first-contact resolution)
• Team utilization and productivity metrics demonstrate efficient resource allocation
• Proactive issue identification prevents escalations and reduces reactive support volume

Long-term Impact:

• Measurable improvement in customer retention and lifetime value
• Reduced support costs per customer through automation and self-service adoption
• Enhanced Net Promoter Score (NPS) demonstrating customer advocacy
• Established reputation as best-in-class customer support in the fintech industry

Expected Milestones

First 3 Months:

• Complete comprehensive audit of existing support infrastructure, tools, and processes
• Conduct stakeholder interviews across Product, Engineering, Sales, and Operations teams
• Analyze current customer feedback trends and identify top pain points
• Review existing SLAs, performance metrics, and customer satisfaction data
• Establish baseline performance metrics and implement comprehensive reporting dashboards
• Define and document standardized support processes for both B2B and B2C segments
• Create comprehensive training materials and knowledge base framework
• Build relationships with key external partners (payment processors, banks, regulatory bodies)

6 Months:

• Roll out optimized multi-channel support workflows with clear SLA targets
• Launch comprehensive self-service knowledge base with multilingual content
• Implement advanced support automation and AI-powered routing systems
• Establish dedicated B2B account management processes for enterprise clients
• Deploy customer success programs focused on proactive engagement
• Present quarterly business review to executive team with actionable insights
• Complete integration of support tools with CRM and product analytics systems

12 Months:

• Achieve full ownership of customer support operations across all jurisdictions
• Deliver measurable improvements in customer lifetime value and retention rates
• Establish support-driven product improvement pipeline with regular feature releases
• Launch advanced customer success programs with expansion revenue targets
• Create scalable support infrastructure capable of 5x growth without proportional cost increase
• Present annual strategic plan for customer experience transformation to executive leadership
• Establish Client as industry benchmark for customer support in African fintech

Required Experience

You've spent significant time (8+ years) across various customer support and success functions, with specific experience in both B2B and B2C environments. You have:

• Deep understanding of both B2B enterprise support and high-volume B2C operations in financial services or fintech
• Proven track record of scaling customer support teams from startup to enterprise levels
• Strong analytical and strategic thinking skills with experience in data-driven decision making
• Experience building customer support functions from the ground up, preferably in fintech, payments, or cryptocurrency companies
• Excellent leadership, communication, and cross-functional collaboration skills with experience managing teams of 20+ people
• Experience with modern support tools (Zendesk, Intercom, Salesforce Service Cloud), CRM systems, and automation technologies
• Familiarity with global customer service best practices, cultural considerations, and multilingual support operations
• Knowledge of financial services regulations, compliance requirements, and data protection laws (GDPR, CCPA, local African regulations)
• Experience with crisis management and incident response in high-stakes environments
• Professional certifications like HDI, COPC, ITIL, or similar customer service/support credentials
• Bachelor's degree in Business, Communications, or related field; MBA preferred but not required

Preferred Qualifications (Nice to Have)

• Experience in African markets or emerging economies
• Background in cryptocurrency, blockchain, or digital asset customer support
• Fluency in multiple African languages (French, Portuguese, Arabic, Swahili, etc.)
• Experience with regulatory compliance in multiple jurisdictions
• Previous experience at high-growth fintech companies (Series B+)
• Advanced certifications in customer experience management
• Experience with AI/ML-powered customer support tools and chatbots
• Low ego and high ownership mentality
• Uncompromising integrity and customer advocacy
• Grit and resilience in solving complex customer challenges
• Willingness to think differently and challenge conventional support approaches
• Commitment to craft and quality in every customer interaction
• Strong empathy and knowledge-sharing mindset
• Intellectual curiosity about customer needs and financial technology

Personal Attributes We Value

You'll be working with modern customer support infrastructure that serves both traditional financial services and cryptocurrency users. Our systems handle complex multi-currency transactions, cross-border payments, and various financial instruments, requiring deep product knowledge and the ability to explain complex concepts simply. While deep crypto knowledge isn't required, you'll have the opportunity to work with cutting-edge financial technology and help customers navigate new financial paradigms.

Remuneration

$700 - $900 monthly

Please note only shortlisted candidated will be contacted

Job Type: Full-time

Pay: ₦ ₦900.00 per month

Today

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Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

About Us

At TalentPop, we believe customer support is more than just answering questions — it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
  Opportunities to grow with us as we scale

What We're Looking For

• Excellent written and spoken English communication skills
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
  Team-oriented with a strong work ethic and attention to detail

What You'll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
  A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code: CS

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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We are looking for a persuasive and articulate Customer Service Attendant to serve as the first point of contact for customers, providing exceptional service and promoting our products or services, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

The ideal candidate will possess excellent communication and marketing skills with a strong ability to engage and convert potential customers.

Job Type: Full-time

Pay: From ₦100,000.00 per month

Location:

• Abuja (Required)

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.

We are recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Abuja (FCT)

Employment Type: Full-time

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media or email to confirm purchase satisfaction.
• Upselling and cross selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers' interactions, confirm customers' payments and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Candidates must possess a degree in any relevant area.
• 0 - 3 years of experience.
• The candidate must reside in Abuja

Method of Application

Interested and qualified candidates should send their application and CV to: using the Job Position as the subject of the email.

Objective

• Customer Interaction: Provide exceptional service to customers via phone, email, chat, and social media, addressing inquiries, resolving issues, and ensuring satisfaction.
• Product Knowledge: Develop and maintain a thorough understanding of Yangabeauty products to offer accurate information and recommendations.
• Order Management: Assist with processing orders, tracking shipments, and handling any issues related to product delivery or returns.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Problem Resolution: Handle customer complaints and concerns with empathy and efficiency, ensuring timely resolutions.
• Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
• Collaboration: Work with other departments, including Sales and Marketing, to support company goals and foster a cohesive team environment.

Qualifications

• Experience: Previous experience in a customer service or support role is compulsory.
• Skills: Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Customer Focus: A strong commitment to delivering a positive customer experience and problem-solving capabilities.
• Adaptability: Ability to handle a fast-paced environment and manage multiple tasks simultaneously.
• Tech Savvy: Proficiency in using customer service software, CRM systems, and basic computer applications.
• Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Education: Bachelor's degree in any relevant field. Additional qualifications or certifications in customer service or related areas are an advantage. Must have completed NYSC.

Benefits

• Punctual Salary Payments: Receive a competitive base salary with the assurance that your salary will be paid on time, ensuring reliable financial stability and peace of mind.
• Health & Wellness: Health insurance plan.
• Retirement Savings: Access to a pension plan in accordance with Nigerian Pension Reform Act.
• Professional Development: Opportunities for training, workshops, and career advancement within the company.
• Work-Life Balance: Paid time off including vacation leave, sick leave, and public holidays.
• Employee Discounts: Discounts on YangaBeauty products and services.
• Performance Recognition: Regular recognition and rewards for exceptional performance and achievements.
• Supportive Work Environment: A collaborative and inclusive team culture with a focus on professional growth.
• Technology and Tools: Provision of necessary tools and technology to enhance productivity and performance.

Job Types: Full-time, Permanent

Hiring: Customer Service Representative

Location: Utako, Abuja

Employment Type: Hybrid, Shift-based

Industry: Electrical Engineering (Power Metering)

Salary Range: N100,000 - N150,000

Are you passionate about delivering excellent customer service and problem-solving? Our client, a power solutions company, is looking for Customer Service Representatives to serve as the first point of contact for their customers.

Key Responsibilities:

• Respond to customer inquiries via phone, walk-ins, and messages.
• Resolve complaints, process transactions, and troubleshoot payment and software-related issues.
• Maintain accurate records of interactions and escalate complex issues to the appropriate teams.
• Ensure a smooth customer experience through proactive communication and support.
• Prepare daily reports and contribute to overall customer satisfaction.

Qualifications/Requirements:

• Bachelor's degree from a reputable institution
• Minimum of 1-2 years experience in a customer facing role
• Strong communication and interpersonal skills.
• Tech-savvy with basic troubleshooting ability.
• Proficiency in Microsoft Office Packages & CRM tools.
• Ability to multitask and remain calm under pressure.
• Proximity to location (Utako,Abuja) is key.

Apply Now Qualified candidates should apply online at

Job Type: Full-time

Pay: ₦100, ₦150,000.00 per month

Location:

• Abùjá (Required)

• Very matured lady
• 6 days a week
• 12 hours shift ; 8am-8pm
• must speak good English
• must be active on all social media platform
• must know how to write well, no abbreviations.
• must be 24-30years
• feeding once a day
• makeshift accomodation

Job Type: Full-time

Pay: From ₦70,000.00 per month

Experience:

• marketing/sales: 3 years (Required)

Language:

• english (Required)