357 Call Center Agent jobs in Nigeria

CodeLabProjects Group(CLP) is an American conglomerate of companies, Located in the Maryland,U.S.A and currently expanding operations to Liberia, Nigeria, Ghana, Ethiopia,the Caribbean other part of Africa and Asia, currently headquartered in the U.S, As of 2018.

At CodelabProjects we have concentrated on these assets to deliver solutions that improve customer performance over the years. Today, We support small and large businesses around the world. We go the extra mile by gaining deep understanding of our client's business environment,trends and applying most relevant solutions that would definitely ensure a return-on-investment.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Delta

Job type: Full-time (On-site)

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm).
• As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
• This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling.

Requirements

What We're Looking For:

• Interested candidates should possess a Bachelor's Degree with 2 years work experience.
• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client
• This is an Onsite role in Delta.

Method of Application

Interested and qualified candidates should send their CV to: .comusing the Job Position as the subject of the email.

Screening Questions

• Where do you stay?
• How many years of experience do you have editing videos?
• What's your highest qualification?
• Can you start immediately?
• Have you completed your NYSC?

Note

• This is an onsite role and not a remote role.
• Only candidates living within Ughelli, Warri, and its environs will be considered.

Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Anthony, Lagos

Employment Type: Contract

Responsibilites

• Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Required Skills & Qualifications

• Interested candidates should possess a Bachelor's Degree
• 2 years of proven experience in a customer service or call center role
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Basic computer literacy and experience with CRM software or call centre systems.
• Professional, patient, and customer-focused attitude.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

Job Summary

The Call Center Agent will serve as the first point of contact for clients and customers, handling inbound and outbound calls professionally and efficiently. The role requires excellent communication skills, strong customer service orientation, and the ability to handle inquiries, complaints, or sales conversations with courtesy and accuracy.

Key Responsibilities

Customer Support & Service

• Answer inbound calls promptly, addressing customer inquiries, requests, and complaints.
• Make outbound calls for follow-ups, feedback collection, and promotional campaigns.
• Provide accurate information on products, services, and company policies.
• Escalate complex issues or unresolved concerns to the appropriate department.
• Maintain a high level of professionalism, empathy, and courtesy during all interactions.

Data Management & Reporting

• Record all customer interactions, transactions, and feedback accurately in the CRM or call log system.
• Generate reports on call activities, customer feedback, and performance metrics.
• Protect and maintain the confidentiality of customer data at all times.

Qualifications & Skills

• Prior experience as a call center agent or in a customer service/sales role is an advantage.
• Excellent verbal communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, work under pressure, and handle high call volumes.
• Proficiency in MS Office tools and familiarity with CRM systems is a plus.
• Willingness to work flexible shifts, including evenings, weekends, and holidays

Job Type: Contract

Contract length: 3 months

Pay: ₦100,000.00 per month

Application Question(s):

• Do you own a personal computer (PC)

Experience:

• call center: 2 years (Required)

Application Deadline: 31/08/2025

Company Description

Markfema Nigeria Limited is a Health Maintenance Organization in Nigeria which started operations in 2005 and is accredited by the NHIA. Markfema offers end-to-end solutions across the healthcare industry, providing access to affordable, effective, efficient, and quality care across a wide range of healthcare providers.

Role Description

This is a full-time on-site role for a Claims/Call Center Agent located in Abuja. The Claims/Call Center Agent will handle a variety of tasks such as assisting customers with their inquiries, processing claims, ensuring customer satisfaction, and providing excellent customer support. The individual will also be responsible for maintaining accurate records of customer interactions and using computer systems to manage and resolve customer issues efficiently.

Qualifications

• Registered Nurse (RN) or equivalent professional qualification.
• Prior experience in a customer service role will be an added advantage.
• Strong communication and interpersonal skills.
• Good computer literacy and ability to adapt to new systems quickly.
• Ability to multitask and work effectively in a fast-paced environment

Registered Nurse Call Center Agent

Location
: Lagos, Nigeria*

Employment Type
: Full-time

Job Summary

We are seeking highly motivated, skilled Nurses and paramedics to join our Incident Command Centre team. As part of the Assist team, the command center agent plays a vital role in delivering real-time medical triage, emergency coordination, health education, and client support through various communication channels.

This role involves engaging with clients, responding to medical and non-medical incidents, triaging emergencies, and supporting care navigation across network of responders and healthcare facilities. You will work closely with the Incident Manager and other departments to ensure timely, appropriate, and efficient responses to all client needs.

This is a high-impact, fast-paced role suited for licensed nurses with strong communication skills, clinical confidence, and the ability to manage multiple cases with accuracy and empathy.

Key Responsibilities:

·   Respond promptly and professionally to app alerts, inbound, outbound calls, and messages.

·   Perform telephone triage and escalate critical cases to the appropriate clinical or emergency teams.

·   Coordinate care responses using Assist protocols and collaborate with responders, facilities, and transport teams.

·   Document all interactions, incidents, and outcomes accurately in the command center database.

·   Utilize digital tools including Zoho CRM, Microsoft Excel, telephony software, and other communication platforms for tracking, documentation, and follow-up.

·   Provide patient education, health guidance, and service information based on standard clinical protocols

·   Participate in drills, simulations, and ongoing training to maintain clinical and operational readiness.

·   Uphold professional and ethical standards, ensuring patient confidentiality and compassionate care at all times.

Required Qualifications & Certifications:

·   Minimum of RN/HND(PPA)

·   Bachelor's Degree in Nursing (BSc Nursing or equivalent)

·   Minimum of 3 years of clinical or call center experience in a healthcare setting

·   Valid practicing license in Nigeria

·   Current certifications in *Basic Life Support (BLS)*, *Advanced Cardiac Life Support (ACLS)*, *Pediatric Advanced Life Support (PALS)*, and *Pre-hospital Trauma Life Support (PHTLS)*

·   Familiarity with emergency response protocols and triage principles.

Today

R

Lagos Full Time

Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 3 years

Job Summary:

We are seeking highly motivated, skilled Nurses and paramedics to join our Incident Command Centre team. As part of the Assist team, the command center agent plays a vital role in delivering real-time medical triage, emergency coordination, health education, and client support through various communication channels.

This role involves engaging with clients, responding to medical and non-medical incidents, triaging emergencies, and supporting care navigation across network of responders and healthcare facilities. You will work closely with the Incident Manager and other departments to ensure timely, appropriate, and efficient responses to all client needs.

This is a high-impact, fast-paced role suited for licensed nurses with strong communication skills, clinical confidence, and the ability to manage multiple cases with accuracy and empathy.

Key Responsibilities:

. Respond promptly and professionally to app alerts, inbound, outbound calls, and messages.

• Perform telephone triage and escalate critical cases to the appropriate clinical or emergency teams.
• Coordinate care responses using Assist protocols and collaborate with responders, facilities, and transport teams.
• Document all interactions, incidents, and outcomes accurately in the command center database.
• Utilize digital tools including Zoho CRM, Microsoft Excel, telephony software, and other communication platforms for tracking, documentation, and follow-up.
• Provide patient education, health guidance, and service information based on standard clinical protocols
• Participate in drills, simulations, and ongoing training to maintain clinical and operational readiness.
• Uphold professional and ethical standards, ensuring patient confidentiality and compassionate care at all times.

Required Qualifications & Certifications:

. Minimum of RN/HND(PPA)

• Bachelor's Degree in Nursing (BSc Nursing or equivalent)
• Minimum of 3 years of clinical or call center experience in a healthcare setting
• Valid practicing license in Nigeria
• Current certifications in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Pre-hospital Trauma Life Support (PHTLS)
• Familiarity with emergency response protocols and triage principles.

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Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

• Utilizing software, databases, scripts, and tools appropriately.

• Follow communication "Scripts" verbatim when handling different topics.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

• Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

• ND or HND or BSC Degree or Equivalent in relevant course

• Computer Literacy (Mandatory)

• Excellent Communication skills

• Good command of English language (with no distinctive accent)

• Versatile with Software Applications

• Experience in Microsoft Office applications

• Customer Service Skills

• Minimum of 2 years' experience in a similar role.

• Multitasking and teamwork

Location: Ikota-Lekki Axis, Lagos

Responsibilities:

• Responsible for responding to all clients' Inbound calls.

• Addressing complaints and inquiries.

• Manage large amounts of Inbound and Outbound calls.

• Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

• Seize opportunities to Upsell products/services when they arise.

• Build sustainable relationships and engage customers by going the extra mile.

• Keep records of all conversations in the call-center database.

Today

C

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

Utilizing software, databases, scripts, and tools appropriately.

Follow communication "Scripts" verbatim when handling different topics.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

ND or HND or BSC Degree or Equivalent in relevant course

Computer Literacy (Mandatory)

Excellent Communication skills

Good command of English language (with no distinctive accent)

Versatile with Software Applications

Experience in Microsoft Office applications

Customer Service Skills

Minimum of 2 years' experience in a similar role.

Multitasking and teamwork

Location:

Ikota-Lekki Axis, Lagos

Responsibilities:

Responsible for responding to all clients' Inbound calls.

Addressing complaints and inquiries.

Manage large amounts of Inbound and Outbound calls.

Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

Seize opportunities to Upsell products/services when they arise.

Build sustainable relationships and engage customers by going the extra mile.

Keep records of all conversations in the call-center database.

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Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Customer Service Orientation Time Management Basic computer knowledge

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Provide excellent customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Support operations team in monitoring and coordinating orders and deliveries.
• Work closely with riders and vendors to ensure timely and accurate service.
• Maintain accurate records of customer interactions and operational processes.
  Support management in operational planning and reporting.

Requirements:

• Minimum of OND/HND/B.Sc in any relevant field.
• Prior experience in customer service, logistics, or food delivery platforms is an advantage.
• Excellent communication skills (spoken and written).
• Comfortable using smartphones, apps, and computer dashboards.
• Ability to multitask and stay calm under pressure.
• Must be based in Abeokuta or willing to relocate.