12 Zenith Bank jobs in Lagos
Customer Service Officer
Posted today
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Job Description
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
Customer Service Representative
Posted today
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Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Customer service Officer
Posted today
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Job Description
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
Customer Service Officer (Healthcare)
Posted 1 day ago
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Job Description
br>Location: Ikoyi Lagos
Employment Type: Full-time
Reports To: Clinic Manager
Salary: 400,000.00 – 500,000.00 < r>
Job Duties:
We are hiring for the position of Customer Service Officer , We believe that a patient’s experience begins the moment they walk through our doors—and our Customer Service Officers are at the heart of that experience.
Key Responsibilities:· br>Greet patients and visitors warmly and professionally.· br>Respond to phone calls, emails, and walk-in inquiries promptly and courteously.· br>Provide clear information about services, procedures, and appointment scheduling.· br>Resolve patient complaints or escalate issues to relevant departments as needed.· br>Collaborate with medical, nursing, and administrative staff to enhance patient satisfaction.· br>Assist in managing the reception area, ensuring it is clean, organized, and welcoming.
Requirements:· OND/HND/B.Sc. in any discipline (Social Sciences or Health-related fields preferred).· Minimum of 5 years ‘and above experience in a customer-facing in healthcare.· Strong communication and interpersonal skills.·
A ility to remain calm under pressure and handle sensitive information with discretion.· Proficiency in Microsoft Office and basic computer applications.· < r>Knowledge of hospital operations is an added advantage.
What We Offer:· br>A supportive and professional work environment.· br>Competitive salary and benefits.· br>Opportunities for training and career growth.· br>A chance to make a meaningful impact on patients’ lives every day.
Customer/Service Delivery Executive
Posted 12 days ago
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Finance Manager (Fintech/Financial Services)
Posted 506 days ago
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JOB TITLE:Finance Manager
LOCATION:GRA, Ikeja
JOB TYPE: Full-time
Job summary
As the Finance Manager, the ideal candidate will be responsible for overseeing all financial aspects of the organization. He/she will play a critical role in driving financial strategy, planning, analysis, and reporting to support business growth and operational excellence. He/she will also possess strong leadership skills, strategic vision, and a deep understanding of financial principles within the financial services industry.
Key responsibilities
Develop and implement strategic financial plans aligned with the company's objectives,ensuring alignment with long-term goals and risk management strategies.Lead the annual budgeting and forecasting process, working closely with department heads to develop financial targets and performance metrics.Provide insightful analysis and recommendations to support decision-making and resource allocation.Oversee the preparation and distribution of accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and variance analysis.Ensure compliance with regulatory requirements and internal policies.Identify and assess financial risks, including market, credit, liquidity, and operational risks.Develop and implement strategies to mitigate risks and safeguard the financial health of the organization.Manage cash flow, liquidity, and capital allocation to optimize financial resources and support business operations.Monitor banking relationships, investment portfolios, and debt obligations to maximize returns and minimize costs.Streamline financial processes and systems to improve efficiency and effectiveness.Implement best practices for financial controls, internal audits, and compliance to ensure accuracy and integrity of financial data.Collaborate with executive leadership, board members, and external stakeholders to provide financial insights and support strategic initiatives.Build strong relationships with investors, lenders, regulators, and other key partners to drive business growth and sustainability.Lead and mentor a high-performing finance team, providing guidance, coaching, and professional development opportunities.Foster a culture of collaboration, innovation, and continuous improvement within the finance department.Qualifications and skills:
5 years experience as a Finance Manager or similar roleHands-on experience with budgeting and risk managementProficiency in accounting softwareBSc/BA in Accounting, Finance or relevant fieldMSc/MBA or relevant certification (e.g. CFA/CPA) is a plusIn-depth knowledge of financial principles, practices, and regulations, including IFRS, SEC requirements, and industry-specific standards.Strategic thinker with the ability to translate financial data into actionable insights and recommendations for executive decision-making.Strong analytical, problem-solving, and decision-making skills, with attention to detail and accuracy.Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.Demonstrated leadership and team-building capabilities, with a track record of driving results and fostering a positive work environment.Method of Application
Interested and qualified applicants should send CVs to using BW-HOF-24 as subject
Growth Officer (Fin-tech/ Financial Services)
Posted 513 days ago
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Job Description
The ideal candidate will play a pivotal role in driving strategic initiatives and implementing growth strategies within the organisation. This position involves a combination of analytical skills, market insights, and strategic thinking to identify opportunities for business expansion, customer acquisition, and revenue generation. The Growth Officer collaborates closely with cross-functional teams to execute growth plans, optimize processes, and achieve business objectives.
ResponsibilitiesGrowth Manager responsibilities include:
Strategy Development: Design and implement comprehensive digital growth strategies to drive customer acquisition, engagement, and retention across all digital platforms.
Performance Optimization: Continuously analyze the performance of digital marketing campaigns and channels, utilizing data analytics to identify areas for improvement and optimization.
Market Analysis: Conduct thorough market research to identify new trends, technologies, and opportunities within the digital landscape to stay ahead of the competition.
Customer Acquisition: Develop and execute innovative campaigns to attract new customers through various digital channels, including social media, email marketing, SEO, and PPC.
Content Strategy: Oversee the creation of compelling and targeted content across digital platforms, ensuring alignment with the brand's voice and growth objectives.
Cross-functional Collaboration: Work closely with product, sales, and marketing teams to ensure cohesive and integrated marketing efforts.
Budget Management: Manage the digital marketing budget effectively, allocating resources to high-performing channels and campaigns for optimal ROI.
Technology Utilization : Leverage the latest in digital marketing technology and tools to enhance campaign performance and customer insights.
Team Leadership: Lead and mentor a team of digital marketing professionals, fostering a culture of innovation and continuous improvement.
Reporting: Provide regular reports to senior management on digital growth initiatives, performance metrics, and strategic insights.
Key Result Areas (KRAs):
Increase in new customer sign-ups through digital channels.
Improvement in key engagement metrics such as click-through rates (CTR), conversion rates, and digital growth metrics.
Direct contribution to revenue growth through effective digital marketing strategies.
Enhanced online brand presence and recognition.
Optimization of marketing spend across digital channels to achieve a higher return on investment.
Penetration of new markets or segments, demonstrating measurable increases in market share.
Application Method
Interested and qualified candidates should send their CVs to using BVAL-GM-24 as the subject of the email.• Working hours - 9am - 5pm
• Working days - Monday to Fridays
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Enterprise Risk Manager(Fintech/Financial Services)
Posted 520 days ago
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JOB TITLE: Enterprise Risk Manager(Fintech/Financial Services)
LOCATION: GRA, Ikeja JOB TYPE: Full-timeJob Summary
As the Enterprise Risk Manager, the ideal candidate will be responsible for developing, implementing, and managing the enterprise risk management (ERM) framework to identify, assess, mitigate, and monitor risks across the organization. He/she will play a critical role in safeguarding the company's assets,reputation, and sustainability by proactively managing risk exposures and ensuring compliance with regulatory requirements.
Job Responsibilities
Lead the identification and assessment of key risks facing the organization, including financial, operational, strategic, and compliance risks.Work closely with business units and functional areas to identify emerging risks and evaluate their potential impact on business objectives.Conduct quantitative and qualitative risk assessments to prioritize risks based on their likelihood and potential impact.Develop risk heat maps, scenarios analysis, and stress testing models to quantify risk exposures and inform risk mitigation strategies.Develop and implement risk mitigation strategies and action plans to reduce the likelihood and severity of identified risks.Collaborate with business units to implement controls, policies, and procedures to mitigate risks effectively while minimizing disruptions to business operations.Establish key risk indicators (KRIs) and risk thresholds to monitor risk levels and trigger timely escalation of significant risks to senior management and the board of directors.Implement risk monitoring tools and dashboards to track risk metrics and trends over time.Ensure compliance with regulatory requirements, industry standards, and best practices related to risk management, and relevant regulatory guidelines issued by regulatory authorities.Develop and maintain a crisis management plan to respond effectively to unexpected events, disruptions, or emergencies that pose significant risks to the organization.Coordinate crisis response activities and communication plans to minimize the impact on stakeholders and preserve the company's reputation.Collaborate with internal stakeholders, including senior management, board members, risk committees, and business unit leaders, to provide risk management guidance, support decision-making, and promote a risk-aware culture across the organization.Continuously monitor and evaluate the effectiveness of the ERM framework and risk management processes.Identify opportunities for improvement and implement enhancements to strengthen the organization's risk management capabilities and resilience.Qualifications and skills:
● Bachelor's degree in finance, risk management, business administration, or a related field. Advanced degree or professional certification is an advantage.● Proven experience in enterprise risk management roles within the financial services industry, with a strong understanding of banking or investments● Deep knowledge of risk management principles, methodologies, and tools, including risk assessment techniques, and scenario analysis.● Strong analytical, problem-solving, and decision-making skills, with the ability to interpret complex data and provide actionable insights to senior management.● Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization.● Demonstrated leadership and project management capabilities, with the ability to lead cross-functional teams and drive results in a dynamic and fast-paced environment.Method of Application
Interested and qualified applicants should send CVs to r using BW-ERM-24 as the subject of the mail.Internal Control Officer (Fintech/Financial Services)
Posted 520 days ago
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Job Description
The ideal candidate will play a pivotal role in ensuring the effectiveness, integrity, and compliance of internal control systems within the organisation. They are responsible for evaluating, monitoring, and enhancing the organization's internal controls to mitigate risks, safeguard assets, and ensure regulatory compliance.
Key ResponsibilitiesConduct regular assessments to identify and evaluate operational, financial, and compliance risks inherent in the organization's activities.
Develop and implement an internal control framework that includes policies, procedures, and guidelines to mitigate identified risks and ensure adherence to regulatory requirements.
Monitor and enforce compliance with internal policies, procedures, and regulatory standards, including but not limited to Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and data protection laws.
Perform periodic testing and evaluation of internal controls to assess effectiveness, reliability, and alignment with organizational objectives.
Maintain accurate and comprehensive documentation of internal control procedures, assessments, test results, and remediation actions taken.
Provide training and awareness sessions to employees on internal control policies, procedures, and best practices to promote a culture of compliance, accountability, and ethical conduct.
Support internal and external audit processes by facilitating access to relevant documentation, providing assistance during audit fieldwork, and ensuring timely resolution of audit findings
Implement measures to prevent, detect, and mitigate fraud risks by establishing controls to safeguard assets, monitor transactions, and investigate suspicious activities or irregularities.
Collaborate with various departments, including finance, operations, IT, compliance, and legal, to ensure alignment of internal control activities with organizational goals and initiatives.
Stay abreast of changes in the regulatory landscape, industry trends, and emerging risks to proactively identify areas for improvement and enhance internal control measures accordingly.
Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or a related field.Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or other relevant certifications preferred.3 years of experience in internal auditing, risk management, or compliance within the financial services industry.Strong understanding of internal control frameworks and regulatory requirements.Excellent analytical skills, attention to detail, and ability to identify and mitigate risks effectively.Proficiency in audit tools, data analysis techniques, and Microsoft Office applications.Excellent communication, interpersonal, and collaboration skills.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Application Interested and qualified applicants should send CVs to using BW-ICO-24 as subject