18 Zenith Bank jobs in Nigeria
Customer Service Reps
Posted 23 days ago
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CUSTOMER SERVICE REPRESENTATIVE
Posted today
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CUSTOMER SERVICE REPRESENTATIVE AT GRACIAS GLOBAL PROPERTIES LTD IBADAN
Vacancy: Customer Service Representative Ibadan
Location: Ibadan, Oyo State
Company: Gracias Global Homes and Property Nigeria Ltd
About Us
Gracias Global Homes and Property is a leading real estate company committed to delivering affordable, quality housing and investment opportunities. As part of our expansion, we are seeking…
Customer Service Representative
Posted 15 days ago
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Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.
2. Purpose of the RoleThe Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.
3. Scope of WorkThe CSR will:
Respond promptly to customer inquiries across multiple channels.
Resolve complaints professionally and escalate complex issues when necessary.
Provide accurate information on company products, services, pricing, and promotions.
Manage service requests such as new connections, upgrades, or troubleshooting.
Follow up on customer concerns to ensure resolution and satisfaction.
Maintain detailed records of customer interactions in the CRM system.
Support sales and retention efforts by identifying upselling and cross-selling opportunities.
4. Key ResponsibilitiesCustomer Engagement
Deliver timely and courteous responses to all customer queries.
Maintain professionalism and empathy during interactions.
Issue Resolution
Troubleshoot common service-related problems.
Escalate unresolved issues to technical or supervisory teams.
Service Support
Process service requests such as activations, billing queries, and plan changes.
Provide clear guidance to customers on product usage and service features.
Documentation & Reporting
Accurately update customer accounts and service requests.
Provide periodic reports on complaints, feedback, and resolution timelines.
5. DeliverablesTimely handling of assigned customer queries and requests.
High levels of customer satisfaction and reduced complaint turnaround time.
Accurate reporting and record keeping of customer interactions.
Contribution to service improvement through customer feedback.
6. Key Performance Indicators (KPIs)Average response and resolution time.
Customer satisfaction ratings (post-interaction surveys).
First Contact Resolution (FCR) rate.
Number of complaints escalated versus resolved.
Adherence to communication protocols and service standards.
Requirements7. Qualifications and ExperienceOND/HND/Bachelor’s degree in any discipline.
Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Familiarity with CRM tools and Microsoft Office.
Problem-solving attitude with empathy for customers.
8. Reporting & SupervisionThe CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.
Service Delivery/Customer Service Executive
Posted today
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Location: Ikeja (Office-based) Salary: ₦150,000 Base + OTE up to ₦200,000/month Employment Type: Full-time (Monday–Friday)
About Our ClientOur client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.
Role SummaryThe Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.
Key ResponsibilitiesHandle customer calls, inquiries, and service bookings.
Coordinate schedules for phlebotomists and field staff.
Maintain accurate records of clients and transactions.
Monitor service delivery quality and provide feedback.
Resolve customer complaints promptly.
Collaborate with cross-functional teams to improve client satisfaction.
RequirementsQualificationsOND/HND/B.Sc. in Business Administration, Operations, or related field.
Minimum 2 years’ experience in customer service, operations, or administration.
Excellent organizational, multitasking, and problem-solving skills.
Proficiency in MS Office, CRM systems, and digital tools.
Strong communication and people management skills.
BenefitsCompetitive base salary with performance bonuses.
Health benefits and professional training opportunities.
Monday–Friday work schedule.
Structured career progression in service delivery and operations.
Female Customer Service Officer Job at Lacare Staffing Solutions
Posted today
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Lacare Staffing Solutions - Our client, a top Hotel in Lekki, is recruiting to fill the position below:
Job Position: Female Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time
Requirements
- Female Customer Service Officer with Computer skills
- Candidates should possess an HND / B.Sc with 1 - 2 years of work experience. …
Logistics Officer & Customer Service Representative Job at GUO Logistics Limited
Posted today
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Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers.
We are recruiting…
Internal Auditor (banking/financial services)
Posted 416 days ago
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Job Summary
Our client is an asset management and financial services company in need of an Internal Auditor who's a chartered accountant and has previous work experience from a bank
Responsibilities
Identify and assess areas of significant business risk.Implement best audit and business practices in line with applicable internal audit statements.Manage resources and audit assignments.Identify and reduce all business and financial risks through effective implementation and monitoring of controls.Develop, implement, and maintain internal audit policies and procedures in accordance with local and international best practices.Compile and implement the annual Internal Audit plan.Conduct ad-hoc investigations into identified or reported risks.Oversee risk-based audits covering operational and financial processes.Ensure complete, accurate, and timely audit information is reported to Management and/or Risk Committees.Overall supervision of planned annual audits.RequirementsRequirements
Must be a chartered accountant and/or certified auditorMinimum of B.Sc. in financial accounting, financial management or other related degrees.5 years of work experience as an internal auditor in a commercial bank or financial services environment Exceptional accounting skills.Analytical thinker with strong conceptual and problem-solving skills.Meticulous attention to detail with the ability to multi-task.Ability to work under pressure and meet deadlines.Ability to work independently and as part of a team.Excellent documentation, communication and IT skillsBe The First To Know
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Finance Manager (Fintech/Financial Services)
Posted 533 days ago
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JOB TITLE:Finance Manager
LOCATION:GRA, Ikeja
JOB TYPE: Full-time
Job summary
As the Finance Manager, the ideal candidate will be responsible for overseeing all financial aspects of the organization. He/she will play a critical role in driving financial strategy, planning, analysis, and reporting to support business growth and operational excellence. He/she will also possess strong leadership skills, strategic vision, and a deep understanding of financial principles within the financial services industry.
Key responsibilities
Develop and implement strategic financial plans aligned with the company's objectives,ensuring alignment with long-term goals and risk management strategies.Lead the annual budgeting and forecasting process, working closely with department heads to develop financial targets and performance metrics.Provide insightful analysis and recommendations to support decision-making and resource allocation.Oversee the preparation and distribution of accurate and timely financial reports, including income statements, balance sheets, cash flow statements, and variance analysis.Ensure compliance with regulatory requirements and internal policies.Identify and assess financial risks, including market, credit, liquidity, and operational risks.Develop and implement strategies to mitigate risks and safeguard the financial health of the organization.Manage cash flow, liquidity, and capital allocation to optimize financial resources and support business operations.Monitor banking relationships, investment portfolios, and debt obligations to maximize returns and minimize costs.Streamline financial processes and systems to improve efficiency and effectiveness.Implement best practices for financial controls, internal audits, and compliance to ensure accuracy and integrity of financial data.Collaborate with executive leadership, board members, and external stakeholders to provide financial insights and support strategic initiatives.Build strong relationships with investors, lenders, regulators, and other key partners to drive business growth and sustainability.Lead and mentor a high-performing finance team, providing guidance, coaching, and professional development opportunities.Foster a culture of collaboration, innovation, and continuous improvement within the finance department.Qualifications and skills:
5 years experience as a Finance Manager or similar roleHands-on experience with budgeting and risk managementProficiency in accounting softwareBSc/BA in Accounting, Finance or relevant fieldMSc/MBA or relevant certification (e.g. CFA/CPA) is a plusIn-depth knowledge of financial principles, practices, and regulations, including IFRS, SEC requirements, and industry-specific standards.Strategic thinker with the ability to translate financial data into actionable insights and recommendations for executive decision-making.Strong analytical, problem-solving, and decision-making skills, with attention to detail and accuracy.Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.Demonstrated leadership and team-building capabilities, with a track record of driving results and fostering a positive work environment.Method of Application
Interested and qualified applicants should send CVs to using BW-HOF-24 as subject
Growth Officer (Fin-tech/ Financial Services)
Posted 540 days ago
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The ideal candidate will play a pivotal role in driving strategic initiatives and implementing growth strategies within the organisation. This position involves a combination of analytical skills, market insights, and strategic thinking to identify opportunities for business expansion, customer acquisition, and revenue generation. The Growth Officer collaborates closely with cross-functional teams to execute growth plans, optimize processes, and achieve business objectives.
ResponsibilitiesGrowth Manager responsibilities include:
Strategy Development: Design and implement comprehensive digital growth strategies to drive customer acquisition, engagement, and retention across all digital platforms.
Performance Optimization: Continuously analyze the performance of digital marketing campaigns and channels, utilizing data analytics to identify areas for improvement and optimization.
Market Analysis: Conduct thorough market research to identify new trends, technologies, and opportunities within the digital landscape to stay ahead of the competition.
Customer Acquisition: Develop and execute innovative campaigns to attract new customers through various digital channels, including social media, email marketing, SEO, and PPC.
Content Strategy: Oversee the creation of compelling and targeted content across digital platforms, ensuring alignment with the brand's voice and growth objectives.
Cross-functional Collaboration: Work closely with product, sales, and marketing teams to ensure cohesive and integrated marketing efforts.
Budget Management: Manage the digital marketing budget effectively, allocating resources to high-performing channels and campaigns for optimal ROI.
Technology Utilization : Leverage the latest in digital marketing technology and tools to enhance campaign performance and customer insights.
Team Leadership: Lead and mentor a team of digital marketing professionals, fostering a culture of innovation and continuous improvement.
Reporting: Provide regular reports to senior management on digital growth initiatives, performance metrics, and strategic insights.
Key Result Areas (KRAs):
Increase in new customer sign-ups through digital channels.
Improvement in key engagement metrics such as click-through rates (CTR), conversion rates, and digital growth metrics.
Direct contribution to revenue growth through effective digital marketing strategies.
Enhanced online brand presence and recognition.
Optimization of marketing spend across digital channels to achieve a higher return on investment.
Penetration of new markets or segments, demonstrating measurable increases in market share.
Application Method
Interested and qualified candidates should send their CVs to using BVAL-GM-24 as the subject of the email.• Working hours - 9am - 5pm
• Working days - Monday to Fridays