190 Store Managers jobs in Lagos

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Job Type: Full-time

Pay: From ₦800,000.00 per month

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

1001 Luxe Rentals is anevent furniture rental company based in Lagos, Nigeria, specializing in luxury and rustic furniture for events and parties, including sofas, cocktail sets, tables, and chairs.

We are recruiting to fill the position below:

Job Position: Customer Service / Quality Control Person

Job Location: Lagos

Employment Type: Full-time

Responsiblities

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, or social media.
• Manage orders, complaints, and feedback efficiently to ensure a positive customer experience.
• Keep accurate records of customer interactions and transactions.
• Build and maintain strong customer relationships to encourage repeat business.
• Collaborate with the marketing team to improve service delivery based on customer insights.

Quality Control:

• Inspect products at different stages of production to ensure they meet quality standards.
• Monitor packaging, labeling, and storage conditions to maintain product integrity.
• Document quality checks and report deviations or issues to the production team.
• Assist in developing and enforcing standard operating procedures (SOPs).
• Recommend improvements to enhance product quality and reduce waste or errors.

Reporting & Coordination:

• Prepare daily/weekly reports on customer feedback and quality issues.
• Coordinate between production and sales to ensure timely resolution of product or service issues.
• Support management in implementing customer satisfaction and quality improvement initiatives.

Qualifications

• Interested candidates should possess an HND / OND / Bachelor`s Degree with 1 - 2 years of work experience.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time

Job Title: Customer Service Officer

Company: Cryptomania Exchange

Location: Lagos, Nigeria (Hybrid/On-site)

Employment Type: Full-Time

About the Role:

Cryptomania Exchange is seeking a proactive and customer-focused Customer Service Officer to handle client inquiries, resolve issues, and ensure smooth user experiences across our crypto and gift card trading platform.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and calls.
• Resolve complaints and ensure timely follow-up.
• Provide accurate information on products and services.
• Assist customers with transactions and platform support.
• Maintain records of interactions and feedback.

Requirements:

• OND/HND/Bachelor's Degree in any related field.
• 1–2 years of experience in customer service (fintech/crypto is an advantage).
• Excellent communication and problem-solving skills.
• Ability to multitask and work under pressure.
• Basic knowledge of cryptocurrency is a plus.

To Apply:

Send your CV to & using the subject "Customer Service Officer – Cryptomania Exchange."

Job Type: Full-time

Pay: From ₦70,000.00 per month

Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team.

We are recruiting to fill the position below:

Job Position: Customer Service & Support Representative

Job Location: Lagos

Job Type: Full-time

Job Description

• We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
• Provide accurate information about our products, services, and transaction processes.
• Investigate and resolve complaints while ensuring minimal disruption to customer experience.
• Escalate complex issues to relevant teams and follow up until resolution.
• Maintain accurate customer records and interaction logs.
• Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
• Monitor transactions and provide timely updates to customers.
• Identify recurring customer issues and suggest process improvements.
• Ensure adherence to company policies, procedures, and compliance guidelines.
• Assist in onboarding new customers and guiding them through platform use.

Requirements

• Minimum of OND / HND / BSc in any field.
• At least 2 years of experience in customer service, preferably in fintech or e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and attention to detail.
• Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes:

• Empathetic, patient, and customer-focused.
• Proactive in finding solutions and following through.
• Ability to remain calm under pressure.
• Professional and positive attitude.
• Strong teamwork and collaboration skills.

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Our company is Nigeria's foremost Adult toys/novelty brand.

Before applying, please ensure you are comfortable working in an adult toy company and your values align with ours. We have a fun work environment, that ensures everyone enjoys their work while increasing your value.

Job Title
: Customer Service Representative

Location
: Lekki, Lagos

Employment
Type: Full-time

Responsibilities

• Converse and convert customers through all our social media platforms including: WhatsApp, Instagram, Twitter, and any other social platform we are present on.
• Attend to Walk-in and Online customers.
• Provide knowledgeable answers to questions about product, pricing and availability
• Take pictures and videos of our products for marketing to customers
• Do presentation videos of products and how to use
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Receive and process customer orders
• Generate sales and close Transactions.
• Post on our social media accounts
• Suggest solutions when a product malfunctions.

Qualifications

• At least 2 years of relevant work experience in customer service.
• OND/ HND/ B.Sc in any discipline
• Energetic, happy and playful personality preferable
• Excellent communication and presentation skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, organize, and prioritize work
• Proficiency in all social media platforms
• Proficiency in Microsoft Word, Excel

Salary

N100,000 with Company Accommodation

Benefits

• Accommodation is provided in our staff quarters
• HMO after confirmation
• Paid leave