204 Store Managers jobs in Nigeria

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.

WORKPEDIA JOB ALERT

Position: Customer Service Officer

Employment Type: Full-time / On-site

Location: Adeniyi Jones, Lagos, Nigeria

Salary: ₦150,000 Monthly

Job Summary

Our client, a leading OEM Industrial Equipment Supply Company, is seeking an experienced and professional Customer Service Officer to join their team. The ideal candidate will serve as the first point of contact for clients, ensuring excellent service delivery, handling inquiries, processing orders, and maintaining strong customer relationships to support business growth.

Skills & Qualifications

B.Sc./HND in Business Administration, Marketing, Communication, or related fields.

Minimum of 3 years' proven experience in customer service, client relations, or account management (preferably in industrial/OEM equipment supply or technical products).

Strong communication and interpersonal skills with excellent problem-solving abilities.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Ability to multitask, prioritize, and handle pressure.

Must be detail-oriented with excellent organizational skills.

Professional demeanor with a customer-first attitude.

Compensation & Benefits

Monthly Salary: ₦50,000

HMO Coverage

Allowances

Leave Benefits

13th Month Salary

Professional growth in a structured OEM environment

Additional Information

Work Schedule: Monday – Friday (9am-5pm)

Candidate must be willing to sign a 2-year employment agreement

Monday – Friday: 9:00am – 5:00pm Application process: Send your CV to , , , with the subject line operations person "Customer Service-OEM"

Job Type: Full-time

Pay: ₦150,0 00 per month

Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team.

We are recruiting to fill the position below:

Job Position: Customer Service & Support Representative

Job Location: Lagos

Job Type: Full-time

Job Description

• We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
• Provide accurate information about our products, services, and transaction processes.
• Investigate and resolve complaints while ensuring minimal disruption to customer experience.
• Escalate complex issues to relevant teams and follow up until resolution.
• Maintain accurate customer records and interaction logs.
• Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
• Monitor transactions and provide timely updates to customers.
• Identify recurring customer issues and suggest process improvements.
• Ensure adherence to company policies, procedures, and compliance guidelines.
• Assist in onboarding new customers and guiding them through platform use.

Requirements

• Minimum of OND / HND / BSc in any field.
• At least 2 years of experience in customer service, preferably in fintech or e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and attention to detail.
• Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes:

• Empathetic, patient, and customer-focused.
• Proactive in finding solutions and following through.
• Ability to remain calm under pressure.
• Professional and positive attitude.
• Strong teamwork and collaboration skills.

Job Title: Customer Service & Storekeeper

Industry: Fashion Retail (Online & In-Store)

Company: TMAsourcing Solutions

Job Type: Full-Time (Hybrid)

Location: Ogudu, Lagos

Experience Level: 1–3 Years

Work Schedule: Monday – Saturday, 9:00am – 7:00pm (with 2 days off weekly)

Salary: ₦70,000 per month

Job Summary

A fashion store in Ogudu is looking for a proactive, trustworthy, and smart Customer Service & Storekeeper to handle both online and in-store operations. The role requires someone who can communicate effectively with clients, manage online activities, maintain accurate stock records, and ensure the store is well-kept. The ideal candidate must be able to work independently, know what to do without being told, and consistently deliver excellent service.

Key Responsibilities

• Attend to customer inquiries and complaints both online and in-store.

• Manage product uploads, updates, and promotions on the store's website and social media platforms.

• Use a laptop and digital tools effectively for order processing, stock tracking, and online communication.

• Create and upload engaging content on social media when required.

• Keep the store tidy, neat, and well-organized at all times.

• Maintain accurate inventory and stock records.

• Support order packaging, processing, and timely delivery coordination.

• Provide excellent customer experience to strengthen client loyalty.

• Be proactive able to take initiative and know what to do without being told.

• Be honest, trustworthy, reliable, and smart in handling all tasks and transactions.

Requirements

• Minimum of OND/NCE or equivalent qualification.

• 1–3 years of experience in customer service, retail, or related roles.

• Strong written and spoken communication skills.

• Proficient in computer usage, social media posting, and basic online content creation.

• Must be tidy, reliable, proactive, and trustworthy.

How to Apply

Qualified candidates should send their CV to using the job title "Customer Service & Storekeeper" as the subject of the email.

Take calls and do your due diligence

Job Type: Full-time

Pay: From ₦800,000.00 per month

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

Job Title: Customer Service & Personal Assistant (PA)

Location: Victoria Island, Lagos

KEY RESPONSIBILITIES

· Serve as the first point of contact for patients, clients, and stakeholders, providing professional and courteous service in person, over the phone, via email, or through designated medium of communication

· Maintain a welcoming and empathetic demeanor, ensuring customers feel valued and supported, in line with our commitment to clients.

· Process Customer requests, such as appointment scheduling, registration, and information, ensuring accuracy in line with organized protocols

· Address clients' inquiries, concerns, and complaints promptly while escalating complex issues to the appropriate channel

· Proactively engage customers by anticipating their needs and offering personalized solutions in line with our provided services.

· Provide administrative support to senior management, including but not limited to meetings, managing calendars, and coordinating travel arrangements.

· Organize and maintain confidential files, ensuring efficient access to critical information for leadership

· Handle correspondence such as answering emails and phones, and preparing reports

· Perform ad-hoc tasks as may be required from time to time, such as event planning or managing special projects to support our operational goals

· Serve as a liaison between management, clients, and staff to ensure smooth communication and task execution.

· Maintain confidentiality and discretion in handling sensitive information.

SKILLS, QUALIFICATIONS, AND REQUIREMENTS

· Bachelor's degree in Business Administration, Communications, or a related field.

· Minimum of 2 years' experience in customer service and administrative support/PA roles

· Strong interpersonal and communication skills, with the ability to build rapport with clients.

· Excellent organizational and multitasking abilities

· Proficiency in Microsoft Office suites (Word, Excel, and PowerPoint), knowledge of the use of Odoo is an added advantage.

· Highly representable, well-groomed, and good professional demeanor

· Ability to work independently and as part of a team.

· Highly reliable and solution-oriented individual

Job Type: Full-time