7 Store Managers jobs in Nigeria

Customer Service Reps

May Fashion

Posted 23 days ago

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Job Description

Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
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CUSTOMER SERVICE REPRESENTATIVE

Oyo, Oyo Gracias Global Properties Ltd

Posted today

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full-time

CUSTOMER SERVICE REPRESENTATIVE AT GRACIAS GLOBAL PROPERTIES LTD IBADAN

Vacancy: Customer Service Representative Ibadan

Location: Ibadan, Oyo State

Company: Gracias Global Homes and Property Nigeria Ltd

About Us

Gracias Global Homes and Property is a leading real estate company committed to delivering affordable, quality housing and investment opportunities. As part of our expansion, we are seeking…

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Customer Service Representative

900001 ACR Globe

Posted 14 days ago

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Job Description

Permanent
1. Background

Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.

2. Purpose of the Role

The Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.

3. Scope of Work

The CSR will:

Respond promptly to customer inquiries across multiple channels.

Resolve complaints professionally and escalate complex issues when necessary.

Provide accurate information on company products, services, pricing, and promotions.

Manage service requests such as new connections, upgrades, or troubleshooting.

Follow up on customer concerns to ensure resolution and satisfaction.

Maintain detailed records of customer interactions in the CRM system.

Support sales and retention efforts by identifying upselling and cross-selling opportunities.

4. Key Responsibilities

Customer Engagement

Deliver timely and courteous responses to all customer queries.

Maintain professionalism and empathy during interactions.

Issue Resolution

Troubleshoot common service-related problems.

Escalate unresolved issues to technical or supervisory teams.

Service Support

Process service requests such as activations, billing queries, and plan changes.

Provide clear guidance to customers on product usage and service features.

Documentation & Reporting

Accurately update customer accounts and service requests.

Provide periodic reports on complaints, feedback, and resolution timelines.

5. Deliverables

Timely handling of assigned customer queries and requests.

High levels of customer satisfaction and reduced complaint turnaround time.

Accurate reporting and record keeping of customer interactions.

Contribution to service improvement through customer feedback.

6. Key Performance Indicators (KPIs)

Average response and resolution time.

Customer satisfaction ratings (post-interaction surveys).

First Contact Resolution (FCR) rate.

Number of complaints escalated versus resolved.

Adherence to communication protocols and service standards.

Requirements7. Qualifications and Experience

OND/HND/Bachelor’s degree in any discipline.

Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.

Familiarity with CRM tools and Microsoft Office.

Problem-solving attitude with empathy for customers.

8. Reporting & Supervision

The CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.

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Service Delivery/Customer Service Executive

234 Lagos, Lagos Sigma Consulting Group

Posted today

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Job Description

Permanent

Location: Ikeja (Office-based) Salary: ₦150,000 Base + OTE up to ₦200,000/month Employment Type: Full-time (Monday–Friday)

About Our Client

Our client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.

Role Summary

The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.

Key Responsibilities

Handle customer calls, inquiries, and service bookings.

Coordinate schedules for phlebotomists and field staff.

Maintain accurate records of clients and transactions.

Monitor service delivery quality and provide feedback.

Resolve customer complaints promptly.

Collaborate with cross-functional teams to improve client satisfaction.

RequirementsQualifications

OND/HND/B.Sc. in Business Administration, Operations, or related field.

Minimum 2 years’ experience in customer service, operations, or administration.

Excellent organizational, multitasking, and problem-solving skills.

Proficiency in MS Office, CRM systems, and digital tools.

Strong communication and people management skills.

Benefits

Competitive base salary with performance bonuses.

Health benefits and professional training opportunities.

Monday–Friday work schedule.

Structured career progression in service delivery and operations.

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Female Customer Service Officer Job at Lacare Staffing Solutions

Lagos, Lagos Lacare Staffing Solutions

Posted today

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Job Description

full-time

Lacare Staffing Solutions - Our client, a top Hotel in Lekki, is recruiting to fill the position below:

Job Position: Female Customer Service Officer

Job Location:  Lekki, Lagos
Employment Type: Full-time

Requirements

  • Female Customer Service Officer with Computer skills
  • Candidates should possess an HND / B.Sc with 1 - 2 years of work experience.
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Logistics Officer & Customer Service Representative Job at GUO Logistics Limited

Abuja, Abuja Federal Capital Territory GUO Logistics Limited

Posted today

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Job Description

full-time

Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers.

We are recruiting…

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CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).

1234 Lagos, Lagos Excelminds Corporate Services

Posted 19 days ago

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Job Description

Permanent

Handle inbound and outbound customer calls, chats, and emails

Provide accurate information on products and services

Resolve customer complaints and escalate issues when necessary

Maintain customer records and update databases

Ensure customer satisfaction through professional communication

Follow up with customers to confirm issue resolution

Support sales and retention by promoting company services

Adhere to company policies and service standards

Requirements

Bachelor’s degree or equivalent qualification

Previous experience in customer service (ISP/telecom preferred)

Strong communication and interpersonal skills

Problem-solving and conflict-resolution ability

Proficiency in MS Office and CRM software

Ability to work under pressure and handle multiple tasks

Good listening skills and patience

Teamwork and adaptabilityHandle customer inquiries, resolve complaints.

BenefitsSalary: ₦120,000 - ₦150,000
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