21 Software Installer jobs in Lagos

Job Role: Application Support Officer

Job Type: Full-time

Salary: ₦150, ₦250,000.00 monthly

Location: Ajah, Lagos

How to Apply: Send your resume to

Company
:

Zanibal Solutions Nigeria Ltd is financial technology company that provides a suite of cloud-based

business applications for managing front and back office functions. Our solution empowers different

organizations with differentiating capabilities and very innovative technology, making it as easy as

possible to share and manage business information.

Job Description:

• Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues

according to established service level agreements (SLAs).

• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and

employ problem-solving techniques to identify root causes and implement appropriate solutions.

• Participate in providing training to customers as required.
• Capture details of each support request in Zanibal's ticketing system.
• Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked

questions (FAQs) for both internal and external use.

• Collaborate with the development team to perform software testing, including functional testing and

regression testing, to ensure the stability and reliability of applications.

• Identify opportunities for process improvement, automation, and efficiency enhancement within the support

function, and actively contribute to the implementation of these initiatives.

• Engage in knowledge management by creating and maintaining documentation of the company's

functionalities. This documentation will be used by other members of the company's staff as well as clients.

• Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where

improvements can be made.

• Take ownership of software issues, and work with our Development group to resolve more advanced issues

when necessary.

Requirements
:

• Bachelor's degree with at least second class upper in computer science, banking & finance, accounting, or

other related courses.

• Completion of the NYSC program
• Basic knowledge of the Capital Market.
• Must be a self-starter/quick learner
• Essential experience in using software applications
• Accounting knowledge is a plus.
• Customer service experience is a plus.
• Proficient knowledge of Microsoft Office (Mostly Excel)
• Good troubleshooting skills.
• Experience working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (

Capital Market) businesses is a plus

• Ability to think outside the box to solve problems.

Job Title: Enterprise Application Support/Developer

Location: VI, Lagos

Salary: 20m per annum.

We are seeking an experienced Enterprise Application Support/Developer to provide day-to-day support, administration, and development of business systems, ensuring efficiency, compliance, and continuous improvement.

Key Responsibilities & Requirements:

* Provide hands-on support and administration of business applications such as SUN Financial Systems, EAM, SharePoint, Office 365, and related platforms.

* Design, implement, and reconfigure applications to enhance business processes and improve system performance.

* Monitor, troubleshoot, and resolve system issues, ensuring maximum availability and efficiency for business users.

* Collaborate with internal stakeholders to ensure smooth adoption of business processes, user training, and effective communication of changes.

* Develop technical documentation, user guides, and contribute to system upgrades, security guidelines, and release management.

* Leverage SharePoint and other enterprise tools to meet business requirements and improve workflows.

* Bachelor's degree in Computer Science (or related field) with a minimum of 4 years' relevant experience; oil & gas industry background is an added advantage.

Interested candidates should send their application to with the job title as the subject line.

Job Type: Full-time

Pay: ₦20,000,000.00 per year

Education:

• Undergraduate (Required)

Experience:

• IT: 4 years (Required)

Overview:

We're seeking a Senior L2 Application Support Lead Engineer to oversee our Level 2 application support operations. This role ensures timely resolution of complex technical issues, maintains application stability, and drives process improvements. Acting as a key bridge between frontline support, engineering, and business stakeholders, you'll focus on delivering high availability, compliance, and exceptional customer satisfaction.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities:

Release Planning & Execution

• Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).
• Coordinate with platform, security, and application teams to ensure release readiness.
• Manage release calendars, change windows, and communication plans.

Technical Support & Troubleshooting

• Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.
• Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.

Team Leadership & Coordination

• Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.
• Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.
• Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.

Process & Documentation

• Maintain detailed runbooks, SOPs, and knowledge base articles.
• Ensure compliance with ITIL processes and internal security policies.
• Produce monthly reports on application performance, incident trends, and resolution metrics.

Environment & Tools Management

• Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).
• Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).
• Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.

Qualifications:

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• ITIL Foundation or Managing Professional certification.
• Microsoft Certified: Azure Administrator Associate.
• AWS Certified SysOps Administrator – Associate.
• Splunk or AppDynamics Certified Power User.
• Red Hat Certified System Administrator (RHCSA).
• Certified Kubernetes Administrator (CKA) (for containerized apps).
• Java SE Programmer Certification.
• Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).

Experience & Skills

• 4+ years of application support experience, including 2+ years in a lead/senior role.
• Strong understanding of application architecture, APIs, and integration points.
• Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).
• Expertise in application server monitoring, API management, observability, and logging.
• Skilled in log analysis (Splunk, AppDynamics, New Relic).
• Experience with cloud environments and CI/CD pipelines is a plus.
• Strong problem-solving, stakeholder management, and communication skills.
• Familiarity with FinTech or banking compliance standards is preferred.
• Proven ability to lead in a fast-paced, high-compliance environment.
• Multi-country or Pan-African experience is advantageous.

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Today

J

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :

JOB TITLE: Technical Support Intern (SME)

JOB LOCATION: Lagos

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Job Details

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
  Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
  Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage.

Demands Of The Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
  May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.

How To Apply

To apply for the ongoing MainOne Cable Job recruitment, visit the APPLICATION PORTAL to submit your application

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Company Description

Dimension Data is a leading technology provider operating in the Middle East and Africa, offering a range of services including systems integration, managed services, cloud solutions, business applications, customer experience, and intelligent security solutions. Founded in 1983 and headquartered in Johannesburg, Dimension Data is a member of the NTT Group. With over 10,000 employees across 15 countries, Dimension Data provides innovative solutions to optimise evolving technology environments. The company is committed to transformation and meaningful societal contribution, being a level 2 BBBEE contributor.

Role Description

This is a full-time hybrid role for a Technical Support Engineer based in Lagos, with some work-from-home flexibility. The Technical Support Engineer will be responsible for providing technical support and troubleshooting, resolving customer issues, and ensuring high levels of customer service and satisfaction. Daily tasks will include diagnosing and fixing technical problems, offering proactive support, and assisting customers with their technical needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and in a hybrid environment
• Relevant certifications or educational background in IT or related fields
• Experience with cloud solutions and managed services is a plus

We are seeking a CRM Technician to join our team and ensure our CRM system runs smoothly, supports our staff, and grows with our operations.

Key Responsibilities :

1. Provide day-to-day administration and technical support for the company's CRM system.

2. Configure and maintain CRM pipelines, dashboards, reports, and user access.

3. Assist with data management: imports, exports, cleaning, and backups.

4. Troubleshoot system errors, integration issues, and user challenges.

5. Support staff with CRM onboarding, training, and best practices.

6. Work with the team to improve CRM workflows and ensure business needs are met.

7. Collaborate with developers/consultants if deeper customizations are required.

Skills & Qualifications :

Experience as a CRM Administrator, Technician, or Support Specialist.

Hands-on experience with a major sales CRM platform like Zoho, Salesforce etc

Strong knowledge of CRM configuration, dashboards, and reporting tools.

Basic understanding of databases (SQL/MySQL).

Familiarity with CRM integrations (email, SMS, WhatsApp, payment gateways, calls and general conversation follow ups )

Good problem-solving skills and ability to support non-technical users.

Excellent communication and teamwork abilities.

Would be nice if technician has:

1. CRM platform certifications

2. Basic knowledge of automation tools (Zapier, Make, etc.).

3. Exposure to APIs and third-party integrations.