63 Retail Management jobs in Lagos

Job Summary

The Job holder is charged with selling products, services and solutions for the achievement of sales revenue and new business expansion targets and other performance objectives, to drive business growth and profitability. The job holder will undertake business development responsibilities includes generating leads and identifying new prospects; follow through strategically for a high conversation rate; fostering strong relationships with clients and collection of receivables. The role requires a combination of sales expertise, relationship-building skills, and a deep understanding of customer needs.

Responsibilities

Sales & Business Development

§ Deliver sales target by selling portfolio of products and services

§ Prospect for and identify new business opportunities; undertake business development activities

§ Support the design and implementation of sales strategies and plans

§ Develop and deliver presentations, pitches etc. for sales and business development purposes

§ Monitor, track and follow through business leads for closure

§ Grow and expand the customer base

§ Undertake research and analysis to support business planning, product development, go-to-market approach etc.

§ Build and manage sales channels and networks

§ Keep abreast of market, customer and related trends; leverage strategic insights for revenue and customer expansion

Account Management

§ Develop and maintain strategic, value-adding relationships across a broad sphere of influence

§ Build and manage strategic relationships, partnerships and alliances to facilitate the attainment of business goals, client satisfaction and retention

§ Engage and manage internal and external stakeholders for best business outcomes

§ Attend strategic events and present as a partner of choice

§ Maintain good customer relationships and ensure a high level of customer satisfaction

§ Conduct monthly submission of invoices to all managed Clients

§ Upscale the number of Clients using electronic submission of invoices and online payment

§ Account reconciliation for Clients

§ SLA renewals in line with the contractual agreement

§ Prompt response to requests on issues related to the Clients

§ Conduct annual Client satisfaction survey; identify gaps, strengths and areas for improvement

Relationship Management

§ Identify key staff in client companies to cultivate profitable relationships

§ Initiate periodic communications with Clients on products and Services

§ Help promote and maintain a positive Company's image

§ Seek opportunities to cross-sell and upsell to existing client

§ Work with internal departments to ensure the Company meets client's expectation

§ Understand the problems and challenges of clients and identify ways the business could better address those needs

§ Maintain good relationships with clients, so that the business can maximize the value of those relationships

Analytics & Reporting

§ Conduct research and analysis to support business development and the design of winning sales strategies and initiatives

§ Leverage sales and related data to prepare sales reports and provide insights and advice to support planning, decision making and the achievement of business goals

§ Develop and present sales performance and related reports

§ Maintain an up-to-date database of prospects and pipeline

Marketing Support

§ Contribute to the development of marketing content, materials; products and marketing strategies;

§ Support product launches and related marketing initiatives

§ Support marketing efforts and campaigns

§ Contribute to the development of winning products and solutions.

Job Requirements

Qualifications

§ Minimum of a Bachelor's degree or equivalent in a related field

§ Relevant professional certification

§ Master degree or MBA will be an added advantage

Experience

§ Minimum of 3- 6 years of business development experience, sales and account management with a strong track record achieving targets across sales, market and revenue expansion; customer acquisition etc.

§ Solid network of contacts and strategic relationships

Job Type: Full-time

Pay: ₦300, ₦350,000.00 per month

Role Overview

We are seeking a highly motivated Sales & Marketing Executive to drive business growth for our cleaning and facility management services. The role will focus on identifying new business opportunities, building strong client relationships, developing proposals, and executing marketing strategies to promote our services in a competitive market.

Key Responsibilities

Business Development & Sales

• Identify, prospect, and convert new business opportunities in target markets (corporate offices, residential estates, malls, hospitals, schools, factories, etc.).
• Develop and maintain strong relationships with key decision-makers, facility managers, procurement officers, and other stakeholders.
• Prepare and deliver professional sales presentations, proposals, and quotations tailored to client needs.
• Negotiate contracts and close sales deals to meet or exceed monthly/quarterly revenue targets.
• Maintain a healthy pipeline of leads using CRM tools.

Marketing & Branding

• Develop and execute marketing campaigns (digital, print, and outdoor) to promote services and build brand awareness.
• Manage social media presence, online ads, and company website updates.
• Create marketing materials such as brochures, flyers, newsletters, and case studies.
• Organize promotional events, exhibitions, and client engagement activities.
• Conduct market research to analyze trends, competitors, and customer needs.

Customer Relationship Management

• Ensure high levels of customer satisfaction by following up with clients after service delivery.
• Address client queries, concerns, and feedback in a professional manner.
• Build long-term relationships that encourage repeat business and referrals.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field (HND acceptable with relevant experience).
• 2–4 years of proven sales/marketing experience (preferably in cleaning, facility management, or related services).
• Strong communication, negotiation, and presentation skills.
• Familiarity with digital marketing, social media campaigns, and basic graphic design is an advantage.
• Goal-oriented with the ability to work independently and as part of a team.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Ability to multitask, manage time effectively, and thrive under pressure.

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 150, ,000

Easy Apply

We are looking to hire a young, brilliant, goal-oriented, and enthusiastic individual who would support and oversee the store management in the daily running of our store operations. The ideal candidate must have a great knowledge of management, finance and leadership.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Handle customer questions, complaints, and issues, and if necessary, report to the manager and ensure customer satisfaction.
• Supervise the frequent supply of raw materials needed for production.
• Responsible for the computation of monthly staff attendance and communicating the same to the appropriate quarters.
• Receive goods from the warehouse and ensure the products brought are in good condition, and the physical goods received correspond with the items on the invoice.
• Supervise the cash point and effectively manage retail staff
• Ensure merchandise is clean and ready to be displayed when due.
• Identify current and future trends that appeal to consumers.
• Ensure promotions are accurate and merchandised to the company's standard.
• Monitor local competitors and ensure that monthly targets are achieved.
• Ensure change for daily sales is readily available.
• Effectively manage different departments within the stores
• Ensure products ordered are received, recorded, and submitted to the Manager.
  Ensure orders sent to direct suppliers are acknowledged and effectively follow up to ensure prompt supply

Requirements:

• Minimum academic qualification of an HND degree in any related course
• Minimum of 2 years of working experience in a similar role
• Contribute to team effort by accomplishing related tasks as needed.
• Ability to work under minimal supervision
• Good communication skills

Company Description

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Role Description

This is a full-time on-site role for an Assistant Manager located in Lagos. The Assistant Manager will be responsible for overseeing day-to-day operations, managing staff, coordinating projects, and ensuring that company policies are followed. Additional responsibilities include handling customer inquiries, developing performance improvement strategies, and maintaining accurate records of activities and outcomes.

Qualifications

• Project Management, Staff Management, and Customer Relationship skills
• Experience in planning and coordinating operations
• Strong problem-solving and decision-making abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• A bachelor's degree in Business Administration, Management, or a related field
• Experience in consulting or related industry is a plus
• Ability to work independently and in a team

Company Description

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Role Description

This is a full-time on-site role for an Assistant Manager located in Lagos. The Assistant Manager will be responsible for day-to-day operations, managing staff, and ensuring that the office runs smoothly. Duties include overseeing administrative tasks, maintaining records, coordinating between departments, and providing support to the management team. The role also involves handling inquiries, resolving issues, and ensuring compliance with college policies.

Qualifications

• Strong administrative and organizational skills
• Excellent written and verbal communication skills
• Experience in management and staff supervision
• Proficiency in using office software and tools
• Problem-solving and conflict resolution skills
• Bachelor's degree in Business Administration, Management, or related field
• Ability to work independently and as part of a team
• Experience in the educational sector is a plus

Job Summary:

Lead the design, implementation, and optimization of the organization's core network infrastructure. The Assistant Manager, will manage a team of engineers, ensure network stability, and drive performance improvements across the core network while maintaining security, reliability, and scalability.

Key Responsibilities:

• Ensure 99.99% network uptime, guaranteeing that business-critical applications and services are always available.
• Minimize downtime, with unplanned outages under 52 minutes annually.
• Maintain network performance metrics, keeping latency below 100 milliseconds and packet loss below 0.1% for smooth data flow.
• Continuously optimize the network to handle 30% annual growth in traffic and users while improving overall efficiency.
• Act as the final escalation point for resolving network issues, with a target of resolving 90% of critical issues within 4 hours.
• Ensure the Mean Time to Resolve (MTTR) for major network outages is below 3 hours, minimizing the impact on operations.
• Lead 100% of network infrastructure projects, ensuring they are completed on time, within budget, and aligned with business needs.
• Oversee upgrades and expansions to improve network capacity by 20-30% with each major deployment.
• Ensure 100% compliance with industry standards (ISO, PCI-DSS) and internal security policies.
• Implement robust security measures, ensuring zero major security breaches and maintaining the integrity of the network.
• Manage a team of engineers, improving team productivity by 20% annually through mentoring, training, and leadership.
• Ensure 100% of the team stays updated with new network technologies and best practices.
• Achieve 10-15% annual reduction in network operating costs through resource optimization and process improvement.
• Ensure that new network investments have a clear
• Return on Investment (ROI), contributing to organizational cost-saving initiatives.
• Collaborate with other departments (e.g., IT, Security, Operations) to ensure network solutions meet business requirements and support organizational objectives.
• Work closely with the Head of Network Operations and other senior leadership to align network strategy with overall business goals.
• Maintain high levels of customer and stakeholder satisfaction by ensuring 100% resolution of network issues within agreed SLAs.
• Act as a technical liaison to internal and external stakeholders, ensuring network services meet customer expectations.
• Identify and mitigate 100% of potential network risks, ensuring continuity of services even in the face of network failures.
• Develop and maintain a disaster recovery plan, ensuring critical services are restored within 4 hours incase of a major incident.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Professional certifications such as: Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Internet Professional (JNCIP) are required.
• Advanced certifications such as Cisco Certified Internetwork Expert (CCIE) or Juniper Networks Certified Internet Expert (JNCIE) are highly desirable.
• Security certifications (e.g., CISSP, CISM) and cloud networking certifications (AWS, Azure) are advantageous.
• 8+ years of hands-on experience in network engineering, with at least 5 years in a leadership or team lead role managing large-scale core networks.
• Proven track record of designing, implementing, and optimizing core network infrastructures, including routers, switches, and mobile core networks (LTE, 5G).
• Extensive experience with core networking protocols such as BGP, OSPF, MPLS, and VLANs.
• Solid experience in network security, including firewalls, VPNs, and security monitoring tools.
• Proven ability to lead cross-functional teams.

Job Type: Full-time

Pay: ₦650, ₦850,000.00 per month

Experience:

• Network Engineer: 8 years (Required)

Job Title: Assistant Store Manager

Location: Ikeja, Lagos

Salary: Attractive and Negotiable

Industry: Retail / Supermarket

Job Summary:

We are hiring a reliable and organized Assistant Store Manager to support the Store Manager in overseeing day-to-day operations at our supermarket in Ikeja. The successful candidate will assist with supervising staff, managing stock, and ensuring excellent customer service while learning and contributing to business growth.

Job Responsibilities:

• Support the Store Manager in all operational duties
• Assist in staff scheduling, supervision, and training
• Monitor inventory levels and assist with stock management
• Ensure the store remains clean, organized, and customer-friendly
• Handle customer inquiries and resolve issues promptly
• Help maintain accurate sales and inventory records
• Contribute to visual merchandising and in-store promotions
• Act as the store lead in the manager's absence

Job Requirements:

• 2–3 years' experience in a retail or supermarket supervisory role
• Strong interpersonal and communication skills
• Good understanding of sales processes and inventory control
• Team-oriented with attention to detail and a proactive mindset
• Minimum of a Degree or equivalent; higher education is required
• Proficiency in POS systems and Microsoft Office tools

Job Type: Full-time

Experience:

• Store Management: 2 years (Required)

Job description

Job Title: Retail Associate (Sales & Operations)

Job Summary: We are seeking a dynamic and versatile Retail Associate to join our team, blending both Sales and Business Operations responsibilities. This role is ideal for individuals who are passionate about customer service, fashion, and retail operations. You will assist customers in finding the perfect products while also supporting behind-the-scenes operations to ensure the store runs efficiently.

Key Responsibilities:

1. Customer Service & Sales:

2. Provide exceptional customer service by assisting shoppers in selecting fashion items that meet their needs and preferences.

3. Educate customers on product features, trends, and styling options.
4. Process sales transactions accurately, handling returns and exchanges as necessary.
5. Build and maintain strong customer relationships to drive repeat business.

6. Meet and exceed personal and store sales targets.

7. Store Presentation & Merchandising:

8. Assist in visual merchandising and maintain store displays to ensure the sales floor is appealing and well-organized.

9. Ensure all products are stocked, tagged, and displayed properly.

10. Help in executing promotional strategies and seasonal product setups.

11. Operations Support:

12. Assist with daily store operations, including inventory management, restocking, and receiving new shipments.

13. Ensure backroom areas are organized and inventory is stored correctly.
14. Support operational tasks such as preparing reports, monitoring stock levels, and ensuring compliance with company policies.

15. Work closely with the operations team to ensure the store runs smoothly and efficiently.

16. Collaboration & Teamwork:

17. Work cross-functionally with both sales and operations teams to meet store goals.

18. Participate in team meetings and contribute ideas for improving customer experience and store efficiency.
19. Assist in training new staff on both sales techniques and operational procedures.

Requirements:

• Previous experience in retail sales or operations is preferred.
• Passion for fashion, with a good understanding of current trends.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Attention to detail with a focus on accuracy in inventory management and transactions.
• Flexibility to work weekends, holidays, and shifts as required.

Industry

• Retail Apparel and Fashion

Employment Type

Full-time

Salary Pay: NGN 700,000- NGN 800,000 (Gross)

Location: Lagos

Job Summary:

The Assistant Manager – Travels & Tours Operations will manage, oversee, and constantly improve ticketing and operational processes for corporate travel clients. This includes supervising daily operations, meeting service delivery standards, supporting sales growth, and ensuring flawless coordination between internal teams and clients.

The role demands a flexible 24×7×365 work approach and readiness to be available when operational needs arise. The position also involves conducting corporate meetings, actively monitoring conversion ratios, resolving service issues promptly ,driving cross-selling initiatives, and strengthening client relationships to ensure continued business growth.

Key Responsibilities:

Team & Operational Management

Supervise, mentor, and motivate the ticketing team to maintain high productivity and service standards.

Plan shift schedules to ensure adequate coverage for corporate accounts at all times.

Support team members with complex or urgent ticketing cases.

Ensure timely reservation, issuance, reissuance, refunds, and changes for domestic and international tickets.

Maintain high accuracy in fare calculations, taxes, penalties, and ancillary services.

Client Relationship & Service Delivery

Conduct regular corporate meetings to review service quality, resolve complaints, discuss future travel plans, and identify upselling opportunities.

Build and maintain strong relationships with corporate travel coordinators, procurement managers, and decision-makers.

Respond to escalations promptly and ensure quick issue resolution.

Anticipate client needs, offering tailored travel solutions to enhance satisfaction and loyalty.

Sales Support & Business Growth

Monitor and record query vs. conversion ratios; implement strategies to improve performance.

Proactively cross-sell hotel bookings, visa services, travel insurance, tours, and other products to maximize client spend per transaction.

Coordinate with the sales team to identify and convert potential business leads from existing accounts.

Track competitor activity to ensure competitive pricing and service packages.

Process Optimization & Compliance

Review department processes regularly to reduce turnaround times and improve operational output.

Ensure compliance with airline contracts, ticketing rules, and company SOPs.

Stay updated with technological advancements in GDS, NDC platforms, andB2B portals and implement improvements in workflow.

Maintain detailed MIS and operational reports for management review.

Continuous Availability & Crisis Handling

Maintain round-the-clock availability for urgent and high-priority corporate travel requirements.

Lead crisis management for last-minute bookings, cancellations, irregular operations, and stranded passenger situations.

Ensure backup plans are in place for critical corporate travel scenarios.

Training & Development

Coach new joiners and provide ongoing skills enhancement for the team in GDS, NDC, and customer service.

Conduct refresher training on fare rules, routing restrictions, and ancillary products to keep the team up to date.

Requirements:

Bachelor's degree in Travel & Tourism, Business Administration, or relatedfield; IATA certification preferred.

Minimum 4–6 years' proven experience in corporate ticketing operations, withat least 2 years in a supervisory or managerial capacity.

Strong expertise in GDS (Amadeus, Sabre, Galileo), airline NDC platforms, and B2B portals.

Demonstrable leadership, problem-solving, and negotiation skills.

Excellent verbal and written communication abilities.

Comfortable working flexible hours, including nights, weekends, and holidays.

Strong analytical skills to assess data (conversion ratios, sales reports) and develop improvement strategies.

Deep knowledge of ticketing documentation, international fares, and travel regulations.

To apply send your CV to Deadline is on 30th August, 2025.

Job Type: Full-time

Pay: ₦700, ₦800,000.00 per month

Application Question(s):

• Do you have experience with the use of any GDS Systems?
• How many years of travel & Tours experience do you have?