100 Retail Management jobs in Nigeria

Job Summary

The Job holder is charged with selling products, services and solutions for the achievement of sales revenue and new business expansion targets and other performance objectives, to drive business growth and profitability. The job holder will undertake business development responsibilities includes generating leads and identifying new prospects; follow through strategically for a high conversation rate; fostering strong relationships with clients and collection of receivables. The role requires a combination of sales expertise, relationship-building skills, and a deep understanding of customer needs.

Responsibilities

Sales & Business Development

§ Deliver sales target by selling portfolio of products and services

§ Prospect for and identify new business opportunities; undertake business development activities

§ Support the design and implementation of sales strategies and plans

§ Develop and deliver presentations, pitches etc. for sales and business development purposes

§ Monitor, track and follow through business leads for closure

§ Grow and expand the customer base

§ Undertake research and analysis to support business planning, product development, go-to-market approach etc.

§ Build and manage sales channels and networks

§ Keep abreast of market, customer and related trends; leverage strategic insights for revenue and customer expansion

Account Management

§ Develop and maintain strategic, value-adding relationships across a broad sphere of influence

§ Build and manage strategic relationships, partnerships and alliances to facilitate the attainment of business goals, client satisfaction and retention

§ Engage and manage internal and external stakeholders for best business outcomes

§ Attend strategic events and present as a partner of choice

§ Maintain good customer relationships and ensure a high level of customer satisfaction

§ Conduct monthly submission of invoices to all managed Clients

§ Upscale the number of Clients using electronic submission of invoices and online payment

§ Account reconciliation for Clients

§ SLA renewals in line with the contractual agreement

§ Prompt response to requests on issues related to the Clients

§ Conduct annual Client satisfaction survey; identify gaps, strengths and areas for improvement

Relationship Management

§ Identify key staff in client companies to cultivate profitable relationships

§ Initiate periodic communications with Clients on products and Services

§ Help promote and maintain a positive Company's image

§ Seek opportunities to cross-sell and upsell to existing client

§ Work with internal departments to ensure the Company meets client's expectation

§ Understand the problems and challenges of clients and identify ways the business could better address those needs

§ Maintain good relationships with clients, so that the business can maximize the value of those relationships

Analytics & Reporting

§ Conduct research and analysis to support business development and the design of winning sales strategies and initiatives

§ Leverage sales and related data to prepare sales reports and provide insights and advice to support planning, decision making and the achievement of business goals

§ Develop and present sales performance and related reports

§ Maintain an up-to-date database of prospects and pipeline

Marketing Support

§ Contribute to the development of marketing content, materials; products and marketing strategies;

§ Support product launches and related marketing initiatives

§ Support marketing efforts and campaigns

§ Contribute to the development of winning products and solutions.

Job Requirements

Qualifications

§ Minimum of a Bachelor's degree or equivalent in a related field

§ Relevant professional certification

§ Master degree or MBA will be an added advantage

Experience

§ Minimum of 3- 6 years of business development experience, sales and account management with a strong track record achieving targets across sales, market and revenue expansion; customer acquisition etc.

§ Solid network of contacts and strategic relationships

Job Type: Full-time

Pay: ₦300, ₦350,000.00 per month

Reports To: General Manager - Customer Operations

Division: Customer Relations and Experience

Mission:

Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.

Description:

• Integrate customer care delivery with initiatives that are in line with current business strategy
• Manage Identified risks within the service area whilst ensuring adherence to the business' policy
• Carry out field verifications/ customer surveys to ensure a branded and consistent customer experience
• Implement customer care initiatives in line with the customer retention and loyalty strategy
• Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets.
• Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process.
• Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
• Monitor and prepare periodic report on sales and generate periodic reports for management review.
• Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained.
• Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives.
• Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  Drive an increase in MTNN's Net Promoter Score

Education:

• First degree in Social Science or any related field
  An MBA is desirable

Experience:

6 - 13 years' experience which includes:

• 3 years' work experience in area of specialization in experience supervising others
• Experience in financial credit risk management
• Experience in credit matrix scoring and assessment
• Exposure to telecom billing technologies and complementary technologies
• Experience in managing complex processes and procedures

Today

S

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

We are constantly looking for

talented Account Executives (AEs) and Account Managers (AMs) to join our growing bench pipeline . As part of our network, you'll be considered for various future opportunities within our team. If you have experience in sales, client relationship management, or both, we want to keep you in mind for upcoming roles.

Whether you're an expert in driving new business or managing existing client relationships, we believe in creating long-term professional relationships that benefit both you and the clients you serve. We are looking for motivated self-starters with a passion for client success, growth, and delivering results.

Key Responsibilities

• Engage with Clients: Build relationships with prospective clients and maintain strong relationships with existing ones.
• Sales & Growth: Support both the acquisition of new clients and the retention of existing accounts through exceptional service and strategic account management.
• Collaborate: Work closely with internal teams to align on client needs, expectations, and goals.
• Customer Success: Ensure clients achieve their goals through excellent communication, problem-solving, and proactive engagement.
  Work Independently: Manage your pipeline and prioritize tasks to meet individual and team goals.

Qualifications

• 2+ years of experience in sales or account management roles (experience may vary).
• Strong communication skills and an ability to connect with clients at all levels.
• Self-motivated with a proactive approach to managing accounts and building relationships.
• Comfortable in a remote work environment and familiar with common tools like CRM systems and email marketing platforms.
  A solutions-oriented mindset with an ability to manage multiple priorities in a fast-paced environment.

What You'll Get

• Flexibility: Fully remote work with a schedule that works for you.
• Career Growth: Opportunity for future advancement as roles open up.
  Collaborative Environment: Be part of a team that values your input, creativity, and proactive problem-solving.

Why Apply?

If you're looking to be part of a talent pool where you'll be considered for future AE/AM roles , apply today We are always looking for professionals who are passionate about sales, client relationships, and contributing to a company's growth. Even if we don't have an immediate role for you, we'd love to keep in touch for when new opportunities arise.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
  Record a video showcasing your skill sets

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Role Overview

We are seeking a highly motivated Sales & Marketing Executive to drive business growth for our cleaning and facility management services. The role will focus on identifying new business opportunities, building strong client relationships, developing proposals, and executing marketing strategies to promote our services in a competitive market.

Key Responsibilities

Business Development & Sales

• Identify, prospect, and convert new business opportunities in target markets (corporate offices, residential estates, malls, hospitals, schools, factories, etc.).
• Develop and maintain strong relationships with key decision-makers, facility managers, procurement officers, and other stakeholders.
• Prepare and deliver professional sales presentations, proposals, and quotations tailored to client needs.
• Negotiate contracts and close sales deals to meet or exceed monthly/quarterly revenue targets.
• Maintain a healthy pipeline of leads using CRM tools.

Marketing & Branding

• Develop and execute marketing campaigns (digital, print, and outdoor) to promote services and build brand awareness.
• Manage social media presence, online ads, and company website updates.
• Create marketing materials such as brochures, flyers, newsletters, and case studies.
• Organize promotional events, exhibitions, and client engagement activities.
• Conduct market research to analyze trends, competitors, and customer needs.

Customer Relationship Management

• Ensure high levels of customer satisfaction by following up with clients after service delivery.
• Address client queries, concerns, and feedback in a professional manner.
• Build long-term relationships that encourage repeat business and referrals.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field (HND acceptable with relevant experience).
• 2–4 years of proven sales/marketing experience (preferably in cleaning, facility management, or related services).
• Strong communication, negotiation, and presentation skills.
• Familiarity with digital marketing, social media campaigns, and basic graphic design is an advantage.
• Goal-oriented with the ability to work independently and as part of a team.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Ability to multitask, manage time effectively, and thrive under pressure.

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 150, ,000

Easy Apply

We are looking to hire a young, brilliant, goal-oriented, and enthusiastic individual who would support and oversee the store management in the daily running of our store operations. The ideal candidate must have a great knowledge of management, finance and leadership.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Handle customer questions, complaints, and issues, and if necessary, report to the manager and ensure customer satisfaction.
• Supervise the frequent supply of raw materials needed for production.
• Responsible for the computation of monthly staff attendance and communicating the same to the appropriate quarters.
• Receive goods from the warehouse and ensure the products brought are in good condition, and the physical goods received correspond with the items on the invoice.
• Supervise the cash point and effectively manage retail staff
• Ensure merchandise is clean and ready to be displayed when due.
• Identify current and future trends that appeal to consumers.
• Ensure promotions are accurate and merchandised to the company's standard.
• Monitor local competitors and ensure that monthly targets are achieved.
• Ensure change for daily sales is readily available.
• Effectively manage different departments within the stores
• Ensure products ordered are received, recorded, and submitted to the Manager.
  Ensure orders sent to direct suppliers are acknowledged and effectively follow up to ensure prompt supply

Requirements:

• Minimum academic qualification of an HND degree in any related course
• Minimum of 2 years of working experience in a similar role
• Contribute to team effort by accomplishing related tasks as needed.
• Ability to work under minimal supervision
• Good communication skills

The main purpose of the job is to ensure that the branch runs profitably by managing the resources (human, technological, and financial) in an efficient and productive manner in alignment with all company policies and procedures.

• Profitability

• Stock Management

• Housekeeping

• Maintain pricing of product

• Assist with cash ups

• People Management

• Performance Enhancement

• Customer service

• Provide assistance to the Store Manager

• To uphold and promote the company values and culture

Grade 12

Higher Certificate / Diploma

4 years relevant experience in a retail environment, 2 of which must have been in a supervisory/management position

Intermediate computer skills

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for an Assistant Manager located in Lagos. The Assistant Manager will be responsible for overseeing day-to-day operations, managing staff, coordinating projects, and ensuring that company policies are followed. Additional responsibilities include handling customer inquiries, developing performance improvement strategies, and maintaining accurate records of activities and outcomes.

Qualifications

• Project Management, Staff Management, and Customer Relationship skills
• Experience in planning and coordinating operations
• Strong problem-solving and decision-making abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• A bachelor's degree in Business Administration, Management, or a related field
• Experience in consulting or related industry is a plus
• Ability to work independently and in a team

Company Description

SCI ATLANTIC FM is a real estate company located in Saint Lumine De Coutais, Paysdelaloire, France. The company provides a wide range of real estate services and has established a reputation for quality and integrity in the industry. With a commitment to customer satisfaction and excellence, SCI ATLANTIC FM offers tailored solutions to meet the diverse needs of its clients.

Role Description

This is a full-time role for an Assistant Manager at SCI ATLANTIC FM. The Assistant Manager will be responsible for overseeing daily operations, managing staff, maintaining property records, and ensuring adherence to company policies. The role will include handling client inquiries, coordinating maintenance tasks, and supporting the senior management team. This position is located on-site in Uyo.

Qualifications

• Strong organizational and management skills
• Experience in property management and real estate operations
• Excellent communication and customer service skills
• Ability to handle administrative tasks and maintain accurate records
• Knowledge of relevant real estate laws and regulations
• Proficiency in Microsoft Office Suite and property management software
• Ability to work independently and within a team
• Previous experience in a supervisory role is a plus
• Bachelor's degree in Business Administration, Real Estate, or related field

Quantum Group is a dynamic and fast-growing manufacturing company dedicated to excellence, innovation and people development. We are into Labels, Mono-Cartons and Corrugated Cartons.

We are recruiting to fill the position below:

Job Position: Assistant Manager - Administrative

Job Location: Agbara, Ogun

Employment Type: Full-time

About the Role

• We are seeking a highly organized and proactive Assistant Manager - Administrative with proven experience in the manufacturing sector.
• The successful candidate will support the management of day-to-day administrative operations, ensure smooth workflow across departments and contribute to overall organizational efficiency.

Key Responsibilities

• Oversee and coordinate general administrative functions within the manufacturing facility.
• Support the development and implementation of administrative systems, policies and procedures.
• Supervise administrative staff and ensure tasks are executed effectively.
• Manage office resources, facilities and supplies to ensure uninterrupted operations.
• Maintain accurate records, reports and documentation in line with company policies.
• Liaise with department heads to support operational and administration needs.
• Ensure compliance with company standards and relevant regulations.
• Assist in budgeting, cost control and resources allocation for administrative functions.
• Drive initiatives to improve operational efficiency and employee engagement.

Requirements

• Bachelor's Degree in Business Administrative, Management, or a related field with a minimum of 5 years within a manufacturing sector. Professional certificate is an added advantage.
• Strong leadership, organizational and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency in MS Office Suite and administrative management tools.