131 Retail Banking jobs in Lagos

The Group Head, Retail Banking will lead and grow the Retail Banking business of a digital-first national microfinance bank, leveraging technology and innovative retail solutions to onboard, engage, and retain customers. The role is responsible for driving deposits, payments, transactions, and loans that deliver value for customers while enhancing the bank's market share and profitability.

Responsibilities

• Develop and execute retail banking strategy focused on customer acquisition, retention, and growth.
• Design and implement innovative retail products and services tailored to customer needs.
• Lead digital adoption initiatives that enhance customer experience and drive transaction volumes.
• Drive deposit mobilization and ensure growth of payments, loan, and transaction portfolios.
• Build customer ownership and loyalty through targeted engagement and relationship programs.
• Partner with technology teams to create seamless, scalable, and secure digital banking solutions.
• Monitor performance metrics and ensure compliance with regulatory standards.
• Provide leadership to the Retail Banking team and build a performance-driven culture. Identify growth opportunities in Nigeria and across Africa to scale the bank's retail presence.
• Build and lead a results-driven team to develop and execute strategies aimed at achieving retail banking targets, including N100B in deposits and N80B in loan disbursements annually.
• Build and maintain strong relationships with retail clients, ensuring at least 300K individual customers are onboarded.
• Drive adoption of multiple banking products by ensuring 85% of retail clients use at least three VBank products.
• Oversee the structuring of financial solutions such as personal loans and savings/investment products.
• Monitor and improve retail customer engagement, ensuring a 95% active customer ratio.
• Work with internal teams to enhance digital banking solutions and streamline transaction processes for retail clients.
• Ensure adherence to compliance, risk management, and regulatory guidelines in all retail banking activities

Requirements

• Bachelor's degree in Finance, Banking, Business Administration, Economics or related field; MBA or professional certification is an added advantage.
• Minimum of 10–12 years of experience in retail banking, with at least 5 years in a leadership role.
• Strong understanding of consumer financial services, credit analysis, and retail risk management.
• Excellent relationship management, customer service, and sales leadership skills.
• Experience with digital banking platforms and fintech solutions.
• Proven track record in customer acquisition and retention strategies
• Proven track record of driving digital retail banking growth and innovation.

Job Types: Full-time, Permanent

Pay: ₦800, ₦15,000,000.00 per month

Urgent Recruitment

Our Client, a reputable commercial bank in Lagos, Nigeria urgently seeks to hire a Divisional Head of Retail Banking t
o provide strategic leadership to the Retail Banking division in ways that enable the bank to have a competitive edge over other financial service providers in the retail and consumer banking market segment and consequently meet set revenue goals.

Salary Grade - Manager - AGM

Responsibilities

• Identify, establish, and develop business opportunities and strategies as well as assign responsibilities to business leaders within the division for full operationalization
• Design new markets penetration strategies drawing on insights from business and market intelligence reports
• Translate executive management objectives and strategies into operational plans for implementation within allotted time
• Oversee the management of the division's budgets including signing off invoices and quotes within mandate
• Provide periodic (monthly/quarterly/annual) comprehensive business performance reports to the Executive Director, and to the bank's Executive Management
• Initiate, develop and manage business relationships within market segments across the industry
• Ensure increased revenue and profitability year-on-year for the division
• Ensure strict compliance of the division to approved policies, SOPs, and regulatory frameworks
• Offer advisory services on markets and profitable business opportunities in the industry based on deep insights gained from market and industry research reports
• Review periodic (monthly/quarterly/annually) performance reports of business units within the division
• Develop strategies & processes that ensures NPLs are within the acceptable threshold of the Bank
• Collaborate with the Product Organization through market insights in developing innovative products that meets current and future customer needs

Qualifications

• First degree in any relevant discipline. Postgraduate and professional certifications around Sales Management, Marketing Management etc are added advantage
• Minimum of 15 years' experience, with 5 being in a leadership position within sales function.

Job Title: Team Lead – Retail Banking

Location: Lagos state

Employment Type: Full-time

About the Role

We are seeking a highly motivated and experienced professional to join our team as a Team Lead, Retail Banking. The successful candidate will be responsible for driving retail banking operations, leading a team of Relationship Managers/Officers, and ensuring excellent customer service delivery. This role requires a results-driven individual with strong leadership, business development, and analytical skills.

Key Responsibilities

• Lead and supervise the retail banking team to achieve set targets in deposits, loans, and cross-selling of financial products.
• Develop and implement strategies to grow the bank's retail portfolio.
• Manage and deepen existing customer relationships while acquiring new clients.
• Ensure compliance with regulatory requirements, internal controls, and risk management standards.
• Monitor team performance, provide coaching, and build a culture of accountability and excellence.
• Deliver outstanding customer service and resolve escalated client issues promptly.
• Prepare and present regular performance reports to senior management.

Requirements

• Bachelor's degree in Business, Finance, Economics, or related field (Master's degree or professional certification is an added advantage).
• Minimum of 5–7 years of experience in retail banking, with at least 2 years in a supervisory/team lead role.
• Strong knowledge of retail banking products, services, and market trends.
• Proven track record in business development, deposit mobilization, and loan portfolio growth.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High level of integrity and customer-centric mindset.

What We Offer

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Career development and growth opportunities.
• A supportive and dynamic work environment.

How to Apply

Interested and qualified candidates should send their CV to

Job Types: Full-time, Permanent

Job Description: Divisional Head, Retail Banking

JOB TITLE: Divisional Head, Retail Banking

REPORTS TO: Executive Director, South Bank

SUPERVISES: Head, Business Banking; Head, DSF & Agent Banking; Regional Heads

JOB OBJECTIVE:

To provide strategic leadership to the Retail Banking division, enabling the bank to gain a competitive edge in the retail and consumer banking market and achieve its revenue goals.

KEY ACCOUNTABILITIES:

• Identify, establish, and develop business opportunities and strategies, assigning responsibilities to business leaders for execution.
• Design market penetration strategies using insights from business and market intelligence reports.
• Translate executive management objectives into operational plans for timely implementation.
• Oversee the division's budgets, including approving invoices and quotes within mandate.
• Provide periodic (monthly/quarterly/annual) comprehensive business performance reports to the Executive Director and Executive Management.
• Initiate, develop, and manage business relationships across market segments in the industry.
• Ensure year-on-year growth in revenue and profitability for the division.
• Ensure strict compliance with approved policies, SOPs, and regulatory frameworks.
• Advise on markets and profitable opportunities based on deep insights from market and industry research.
• Review periodic performance reports of business units within the division.
• Develop strategies to ensure Non-Performing Loans (NPLs) remain within the bank's acceptable threshold.
• Collaborate with the Product Organization to develop innovative products that meet current and future customer needs.

KEY PERFORMANCE INDICATORS:

• Financial: Achievement of divisional revenue/profitability targets; cost savings; NPL ratio.
• Customer: Customer service rating (eNPS, NPS).
• People: Productivity per staff; Learning & Development.
• Process & Others: Adherence to SLAs; policy/process improvement; on-time task completion.
• Risk & Control: Internal Audit rating.

REQUIRED COMPETENCIES:

• Functional/Technical: Strategy Development & Execution, Customer needs identification, Market knowledge, Stakeholder management, Analytical skills, Balance Sheet Management, Sales & marketing, CRM, Business analysis, Credit knowledge.
• General: Communication skills, Interpersonal relations.
• Leadership: Coaching & developing others, Team building.
• Behavioural: Empathy, Ethical conduct, Initiative, Decision quality, Time management.
• Organisational: Bias for action, Focus on high performance, Continuous Learning, Service Excellence, Digitization.

PERSON SPECIFICATION:

The ideal candidate must be proactive, tactful yet firm, highly strategic, and resourceful. They must demonstrate respect for all, act decisively when needed, and uphold high ethical standards. They should be reliable, strive for continuous improvement, deliver exceptional client solutions, and set high performance standards.

EDUCATION & EXPERIENCE:

• First degree in a relevant discipline. Postgraduate and professional certifications are an advantage.
• Minimum of 15 years' experience, with at least 5 years in a sales leadership position.

Job Type: Full-time

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team.

We are recruiting to fill the position below:

Job Position: Customer Service & Support Representative

Job Location: Lagos

Job Type: Full-time

Job Description

• We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
• Provide accurate information about our products, services, and transaction processes.
• Investigate and resolve complaints while ensuring minimal disruption to customer experience.
• Escalate complex issues to relevant teams and follow up until resolution.
• Maintain accurate customer records and interaction logs.
• Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
• Monitor transactions and provide timely updates to customers.
• Identify recurring customer issues and suggest process improvements.
• Ensure adherence to company policies, procedures, and compliance guidelines.
• Assist in onboarding new customers and guiding them through platform use.

Requirements

• Minimum of OND / HND / BSc in any field.
• At least 2 years of experience in customer service, preferably in fintech or e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and attention to detail.
• Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes:

• Empathetic, patient, and customer-focused.
• Proactive in finding solutions and following through.
• Ability to remain calm under pressure.
• Professional and positive attitude.
• Strong teamwork and collaboration skills.

Job Title: Customer Service & Storekeeper

Industry: Fashion Retail (Online & In-Store)

Company: TMAsourcing Solutions

Job Type: Full-Time (Hybrid)

Location: Ogudu, Lagos

Experience Level: 1–3 Years

Work Schedule: Monday – Saturday, 9:00am – 7:00pm (with 2 days off weekly)

Salary: ₦70,000 per month

Job Summary

A fashion store in Ogudu is looking for a proactive, trustworthy, and smart Customer Service & Storekeeper to handle both online and in-store operations. The role requires someone who can communicate effectively with clients, manage online activities, maintain accurate stock records, and ensure the store is well-kept. The ideal candidate must be able to work independently, know what to do without being told, and consistently deliver excellent service.

Key Responsibilities

• Attend to customer inquiries and complaints both online and in-store.

• Manage product uploads, updates, and promotions on the store's website and social media platforms.

• Use a laptop and digital tools effectively for order processing, stock tracking, and online communication.

• Create and upload engaging content on social media when required.

• Keep the store tidy, neat, and well-organized at all times.

• Maintain accurate inventory and stock records.

• Support order packaging, processing, and timely delivery coordination.

• Provide excellent customer experience to strengthen client loyalty.

• Be proactive able to take initiative and know what to do without being told.

• Be honest, trustworthy, reliable, and smart in handling all tasks and transactions.

Requirements

• Minimum of OND/NCE or equivalent qualification.

• 1–3 years of experience in customer service, retail, or related roles.

• Strong written and spoken communication skills.

• Proficient in computer usage, social media posting, and basic online content creation.

• Must be tidy, reliable, proactive, and trustworthy.

How to Apply

Qualified candidates should send their CV to using the job title "Customer Service & Storekeeper" as the subject of the email.

Take calls and do your due diligence

Job Type: Full-time

Pay: From ₦800,000.00 per month

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month