5 Customer Service Representatives jobs in Enugu

Company Description

JPIL Telecommunications Ltd specializes in telecommunications services and offers both B2C and B2B solutions. We provide a comprehensive suite of services, including energy deregulation campaigns to help clients navigate energy markets. Our expertise in performance-based marketing models ensures clients achieve their objectives efficiently. Additionally, we excel in direct marketing and engagement solutions and manage both inbound and outbound calls professionally. Our dedicated team delivers high-quality, results-driven solutions that support our clients' business growth.

Role Description

This is a full-time on-site role for a Telesales and Customer Support Agent, located in Asaba. The agent will be responsible for handling inbound and outbound calls, providing excellent customer service, managing customer inquiries, and troubleshooting issues. Day-to-day tasks include achieving customer satisfaction through effective communication and support, resolving concerns in a timely manner, and contributing to sales campaigns. The agent will also engage in direct marketing efforts and maintain detailed records of customer interactions.

Qualifications

• Strong Customer Support and Customer Service skills
• Excellent Communication and Customer Satisfaction skills
• Proficiency in Troubleshooting common customer issues
• Previous experience in telecommunications or related fields is a plus
• Ability to work effectively in a team and handle multiple tasks
• High school diploma or equivalent; additional training or certification in telecommunications or customer service is advantageous
• Proficient in CRM software and general PC skills

Bons Industries Limited is a reputable food processing company is looking for the service of an experienced and professional food scientist that can formulate multiple spices for our food processing company.

We are recruiting to fill the position below:

Job Position: Customer Service Officer / Executive

Job Location: Enugu

Employment Type: Full-time

Responsibilities

• Identify and assess customers' needs to provide effective solutions and ensure satisfaction.
• Handle a high volume of inbound phone calls in a timely and professional manner.

Requirements

• Interested candidates should possess relevant qualifications with at least 5 years of experience.

Salary

N150,000 - N200,000 monthly.

Method of Application

Interested and qualified candidates should send their CV using the Job Position as the subject of the email.

We are hiring a Customer Service, Administration & Operations Officer to help us deliver exceptional client service, manage operations, and keep our administrative processes running smoothly. This is a hands-on role combining customer service, admin support, and team coordination in a fast-paced logistics environment. This is an on-site role.

What You'll Do:

• Communicate professionally with clients via phone, email, and messaging
• Track deliveries, monitor drivers, and provide timely updates
• Use softwares and applications in carrying out daily duties
• Resolve issues and maintain accurate client records
• Manage administrative tasks including filing, scheduling, and document preparation
• Handle payroll processing and basic bookkeeping (expenses, petty cash, reports)
• Supervise and coordinate a small team to ensure smooth workflows

What We're Looking For (Essential Skills):

• Excellent English (oral & written). This is non-negotiable
• Strong communication and organisational skills
• Good with phone handling and client relations
• Basic bookkeeping and payroll knowledge
• People management experience
• Understanding of logistics operations and the UK geography (preferred but not mandatory)
• Self-motivated, quick to learn, and able to work in a team
• Must be residing in Asaba

Who You Are:

• Self-Motivated: You take initiative and can work with minimal supervision
• Quick Learner: You learn and adapt quickly to new systems, processes, and industry knowledge
• Team Player: You collaborate effectively and support colleagues
• Solution-Oriented: You focus on solving challenges, not just spotting them
• Reliable & Professional: You deliver consistently and communicate clearly
• People-Oriented: You manage relationships with clients, drivers, and team members with ease

Why Join Us:

• Salary: Attractive and competitive remuneration.
• Benefits: Health insurance, travel allowance, performance bonus
• Perks: Starlink high-speed internet provided at the office (no data costs)
• A supportive, collaborative, and growth-focused work culture
• Career growth in logistics, administration, and operations

How to Apply:

Send your CV and a short cover letter to with the subject "Customer Service, Admin & Ops Officer – Logistics"

Job Type: Full-time