162 Customer Relationships jobs in Lagos

Job Vacancy: Client Relations Officer

Location: Osapa, Lekki, Lagos

Application Deadline: 30th September, 2025

Start Date: Immediate

About Eden Oasis Realty:

Eden Oasis Realty is a top-tier real estate brokerage firm based in Lagos, Nigeria, with a strong reputation for delivering exceptional real estate services across high-end and affordable luxury segments. We are committed to professionalism, innovation, and providing unmatched client experiences. As we continue to grow, we are looking for a dynamic, organised, and proactive Client Relations Officer

Position Overview:

As the Client Relations Officer, you will be the first point of contact for all clients and guests. Your role is key in creating a welcoming atmosphere, managing office communication, and supporting the daily administrative needs of the office.

Key Responsibilities:

• Greet and welcome visitors warmly and professionally
• Answer and direct phone calls to appropriate staff
• Manage office correspondence (emails, calls, deliveries)
• Maintain the reception area's cleanliness and orderliness
• Schedule and confirm appointments and meetings
• Support administrative and clerical tasks as assigned
• Track and manage incoming and outgoing documents.

Requirements:

• BSc/HND in any discipline
• 2–4 years' experience in a front desk, customer service, or admin role
• Proficient in MS Office (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Neat, well-groomed, and presentable
• Ability to multitask and manage time efficiently
• Must be based in Lagos or willing to relocate to Lekki.
• Must be available to resume immediately.

What We Offer:

• A dynamic and innovative work environment.
• Opportunity to work closely with top leadership in the real estate industry.
• Professional growth and development.

Application Deadline: Tuesday, 30th September, 2025.

Only shortlisted candidates will be contacted for an interview.

Eden Oasis Realty is an equal opportunity employer. We value professionalism, excellence, and dedication to growth. Join us and be part of a brand that is redefining real estate in Nigeria.

Job Type: Full-time

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you currently employed?
• Please share the link to your Instagram profile. Please ensure that you provide a visible, accessible, valid, and active profile. Candidates without a valid and visible account will not be considered.
• Please share the link to your LinkedIn profile. Please ensure that you provide a visible, accessible, valid, and active profile. Candidates without a valid and visible account will not be considered.
• What additional skills do you possess that could give you a competitive advantage in this role?
• Do you have a Bachelor's degree in Business Administration, Secretarial Studies, or a related field?
• Are you comfortable with handling confidential and sensitive information?
• What office and productivity tools are you proficient in?
• What is your Salary Expectation?
• How many years of experience do you have as a Client Relations Officer?

Location:

• Lekki (Required)

Responsibilities:

* Manage client onboarding, documentation, and profiling processes.

* Serve as the primary point of contact for all client inquiries, ensuring timely resolution of concerns.

* Coordinate client-related activities such as property allocations, site inspections, and events.

* Work closely with the Legal and Accounts teams to ensure proper documentation, compliance, and accurate records.

* Track and manage client payments, contracts, and other documentation.

* Follow up with clients post-purchase to ensure satisfaction and maintain long-term relationships.

* Maintain and update client information using CRM tools.

* Provide reports and insights on client interactions, concerns, and overall satisfaction.

* Assist in planning and executing client engagement events, open houses, and handover ceremonies.

* Support the sales team in ensuring smooth transition from prospect to client.

Requirements:

* Minimum of 2 years' experience in a real estate client relations or similar role.

* Strong communication, interpersonal, and listening skills.

* Proficiency in Google Workspace (Docs, Sheets, Drive) and CRM tools.

* Excellent organizational and problem-solving skills.

* Ability to work independently and collaboratively within a team.

* Must live within or have strong proximity to Magodo Phase 2.

Company Description

For over 5 years, The Sales Ville Africa has been at the forefront of helping businesses in Africa and beyond achieve consistent growth through effective marketing strategies. We design and execute strategies tailored to startups, fast-growing companies, and high-level entrepreneurs ready to scale. Our expertise covers digital marketing, sales and marketing training, social media marketing, and end-to-end marketing solutions. We've worked with top-level startups and established organizations, leading growth campaigns that attract thousands of paid customers and expand brand visibility internationally. Our mission is to position African businesses to compete globally, help entrepreneurs command trust and influence, and deliver measurable growth.

Role Description

This is a full-time remote role for a Marketing & Client Relations Manager. The Marketing & Client Relations Manager will be responsible for overseeing and driving marketing initiatives, managing client relationships, devising and implementing marketing strategies, coordinating campaigns, managing the team, and ensuring client satisfaction. The role involves developing and managing digital marketing campaigns, creating content, analyzing market trends, and collaborating with internal teams to achieve business goals.

Qualifications

• At least 2 years experience in Digital Marketing, Social Media Marketing, and Content Creation
• Skills in Client Relationship Management and Customer Service
• Proficiency in developing marketing strategies and campaign coordination
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Prior experience in marketing and client relations roles is beneficial
• Bachelor's degree in Marketing, Business Administration, Digital Marketing or a related field
• Must be able to handle client meetings virtually & physically.

The ideal candidate will be responsible for managing front desk operations, creating social media contents, and engaging with the online community to enhance brand visibility while utilizing their expertise in communication to enhance customer interactions and contribute to overall success of our business.

Today

K

Lagos Full Time

Real Estate Confidential

• Minimum Qualification :

Job Opening: Account Management Specialist at Krent

Key Roles:

• Build and maintain strong relationships with property owners, agents, and renters to ensure client satisfaction.
• Monitor client accounts, resolve issues promptly, and ensure smooth use of Krent's platform.

Requirements:

• Previous experience in account management, customer service, or client relations.
  Strong communication and organizational skills with attention to detail.

Send your CV to

Deadline: August 29th, 2025

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Today

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Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Location: Lekki, Lagos

Industry Sector: Telecommunications

Salary: ₦250,000 – ₦00,000 (Net Monthly)

Experience Level: 3 – 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Ensure timely and successful delivery of products and services that meet client needs and business objectives.
• Manage client accounts to ensure satisfaction, retention, and continuous engagement.
• Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.
• Identify opportunities to grow existing accounts through cross-selling and upselling strategies.
• Provide regular updates on account activities, progress, and performance to internal and external stakeholders.
• Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.
• Manage escalated client issues and deliver effective resolutions in a timely manner.
• Drive initiatives to retain clients and win back inactive or lost accounts.
• Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Requirements

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 3 – 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.
• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.
• Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.
• Strong negotiation, problem-solving, and presentation skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and handle high-pressure situations with professionalism.
• Strong attention to detail, organizational, and multitasking skills.

Benefits

• Competitive Net Salary: ₦250 0 – ₦3 000 monthly.
• Health Insurance Coverage.
• Pension Contributions.
• Performance Bonuses.
• Training and Career Development Opportunities.
• Airtime/Data Allowance.
• Paid Annual Leave and Observed Public Holidays.
• Supportive and growth-driven work environment.

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to using "Account Management Officer – Lekki" as the subject of the email.

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Job Opening: Account Management Specialist at Krent

Key Roles:

• Build and maintain strong relationships with property owners, agents, and renters to ensure client satisfaction.
• Monitor client accounts, resolve issues promptly, and ensure smooth use of Krent's platform.

Requirements:

• Previous experience in account management, customer service, or client relations.
• Strong communication and organizational skills with attention to detail.

Send your CV to

Deadline:
August 29th, 2025

Location: Lekki, Lagos Industry Sector: Telecommunications Salary: ₦250,000 – ₦00,000 (Net Monthly) Experience Level: 3 – 5 Years

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

Ensure timely and successful delivery of products and services that meet client needs and business objectives.

Manage client accounts to ensure satisfaction, retention, and continuous engagement.

Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.

Identify opportunities to grow existing accounts through cross-selling and upselling strategies.

Provide regular updates on account activities, progress, and performance to internal and external stakeholders.

Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.

Manage escalated client issues and deliver effective resolutions in a timely manner.

Drive initiatives to retain clients and win back inactive or lost accounts.

Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

3 – 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.

Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.

Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.

Strong negotiation, problem-solving, and presentation skills.

Excellent verbal and written communication abilities.

Ability to manage multiple priorities and handle high-pressure situations with professionalism.

Strong attention to detail, organizational, and multitasking skills.

Competitive Net Salary: ₦250,0 – ₦3 000 monthly.

Health Insurance Coverage.

Pension Contributions.

Performance Bonuses.

Training and Career Development Opportunities.

Airtime/Data Allowance.

Paid Annual Leave and Observed Public Holidays.

Supportive and growth-driven work environment.

Job Summary

The Job holder is charged with selling products, services and solutions for the achievement of sales revenue and new business expansion targets and other performance objectives, to drive business growth and profitability. The job holder will undertake business development responsibilities includes generating leads and identifying new prospects; follow through strategically for a high conversation rate; fostering strong relationships with clients and collection of receivables. The role requires a combination of sales expertise, relationship-building skills, and a deep understanding of customer needs.

Responsibilities

Sales & Business Development

§ Deliver sales target by selling portfolio of products and services

§ Prospect for and identify new business opportunities; undertake business development activities

§ Support the design and implementation of sales strategies and plans

§ Develop and deliver presentations, pitches etc. for sales and business development purposes

§ Monitor, track and follow through business leads for closure

§ Grow and expand the customer base

§ Undertake research and analysis to support business planning, product development, go-to-market approach etc.

§ Build and manage sales channels and networks

§ Keep abreast of market, customer and related trends; leverage strategic insights for revenue and customer expansion

Account Management

§ Develop and maintain strategic, value-adding relationships across a broad sphere of influence

§ Build and manage strategic relationships, partnerships and alliances to facilitate the attainment of business goals, client satisfaction and retention

§ Engage and manage internal and external stakeholders for best business outcomes

§ Attend strategic events and present as a partner of choice

§ Maintain good customer relationships and ensure a high level of customer satisfaction

§ Conduct monthly submission of invoices to all managed Clients

§ Upscale the number of Clients using electronic submission of invoices and online payment

§ Account reconciliation for Clients

§ SLA renewals in line with the contractual agreement

§ Prompt response to requests on issues related to the Clients

§ Conduct annual Client satisfaction survey; identify gaps, strengths and areas for improvement

Relationship Management

§ Identify key staff in client companies to cultivate profitable relationships

§ Initiate periodic communications with Clients on products and Services

§ Help promote and maintain a positive Company's image

§ Seek opportunities to cross-sell and upsell to existing client

§ Work with internal departments to ensure the Company meets client's expectation

§ Understand the problems and challenges of clients and identify ways the business could better address those needs

§ Maintain good relationships with clients, so that the business can maximize the value of those relationships

Analytics & Reporting

§ Conduct research and analysis to support business development and the design of winning sales strategies and initiatives

§ Leverage sales and related data to prepare sales reports and provide insights and advice to support planning, decision making and the achievement of business goals

§ Develop and present sales performance and related reports

§ Maintain an up-to-date database of prospects and pipeline

Marketing Support

§ Contribute to the development of marketing content, materials; products and marketing strategies;

§ Support product launches and related marketing initiatives

§ Support marketing efforts and campaigns

§ Contribute to the development of winning products and solutions.

Job Requirements

Qualifications

§ Minimum of a Bachelor's degree or equivalent in a related field

§ Relevant professional certification

§ Master degree or MBA will be an added advantage

Experience

§ Minimum of 3- 6 years of business development experience, sales and account management with a strong track record achieving targets across sales, market and revenue expansion; customer acquisition etc.

§ Solid network of contacts and strategic relationships

Job Type: Full-time

Pay: ₦300, ₦350,000.00 per month