5 Customer Relationships jobs in Nigeria

Customer Support Team Leader

200 Oyo, Oyo Initiate International

Posted 75 days ago

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Job Description

Permanent

We are looking for an experienced and motivated Customer Support Team Leader  to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service  across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced  environment, we want to hear from you!

Your key job  responsibilities as the Customer Support Team Leader  in Ibadan, Nigeria  will include:

Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.Requirements

Requirements for this Customer Support Team Leader job  in Ibadan, Nigeria :

Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.

This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting! 

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Customer Service Reps

May Fashion

Posted 22 days ago

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Job Description

Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
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Customer Service Representative

900001 ACR Globe

Posted 14 days ago

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Job Description

Permanent
1. Background

Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.

2. Purpose of the Role

The Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.

3. Scope of Work

The CSR will:

Respond promptly to customer inquiries across multiple channels.

Resolve complaints professionally and escalate complex issues when necessary.

Provide accurate information on company products, services, pricing, and promotions.

Manage service requests such as new connections, upgrades, or troubleshooting.

Follow up on customer concerns to ensure resolution and satisfaction.

Maintain detailed records of customer interactions in the CRM system.

Support sales and retention efforts by identifying upselling and cross-selling opportunities.

4. Key Responsibilities

Customer Engagement

Deliver timely and courteous responses to all customer queries.

Maintain professionalism and empathy during interactions.

Issue Resolution

Troubleshoot common service-related problems.

Escalate unresolved issues to technical or supervisory teams.

Service Support

Process service requests such as activations, billing queries, and plan changes.

Provide clear guidance to customers on product usage and service features.

Documentation & Reporting

Accurately update customer accounts and service requests.

Provide periodic reports on complaints, feedback, and resolution timelines.

5. Deliverables

Timely handling of assigned customer queries and requests.

High levels of customer satisfaction and reduced complaint turnaround time.

Accurate reporting and record keeping of customer interactions.

Contribution to service improvement through customer feedback.

6. Key Performance Indicators (KPIs)

Average response and resolution time.

Customer satisfaction ratings (post-interaction surveys).

First Contact Resolution (FCR) rate.

Number of complaints escalated versus resolved.

Adherence to communication protocols and service standards.

Requirements7. Qualifications and Experience

OND/HND/Bachelor’s degree in any discipline.

Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.

Familiarity with CRM tools and Microsoft Office.

Problem-solving attitude with empathy for customers.

8. Reporting & Supervision

The CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.

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Customer Service Agent Job at LifeBank

Lagos, Lagos LifeBank

Posted 1 day ago

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Job Description

full-time

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system…

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CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).

1234 Lagos, Lagos Excelminds Corporate Services

Posted 19 days ago

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Job Description

Permanent

Handle inbound and outbound customer calls, chats, and emails

Provide accurate information on products and services

Resolve customer complaints and escalate issues when necessary

Maintain customer records and update databases

Ensure customer satisfaction through professional communication

Follow up with customers to confirm issue resolution

Support sales and retention by promoting company services

Adhere to company policies and service standards

Requirements

Bachelor’s degree or equivalent qualification

Previous experience in customer service (ISP/telecom preferred)

Strong communication and interpersonal skills

Problem-solving and conflict-resolution ability

Proficiency in MS Office and CRM software

Ability to work under pressure and handle multiple tasks

Good listening skills and patience

Teamwork and adaptabilityHandle customer inquiries, resolve complaints.

BenefitsSalary: ₦120,000 - ₦150,000
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