870 Account Management jobs in Lagos

Today

S

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Location: Lekki, Lagos

Industry Sector: Telecommunications

Salary: ₦250,000 – ₦00,000 (Net Monthly)

Experience Level: 3 – 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Ensure timely and successful delivery of products and services that meet client needs and business objectives.
• Manage client accounts to ensure satisfaction, retention, and continuous engagement.
• Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.
• Identify opportunities to grow existing accounts through cross-selling and upselling strategies.
• Provide regular updates on account activities, progress, and performance to internal and external stakeholders.
• Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.
• Manage escalated client issues and deliver effective resolutions in a timely manner.
• Drive initiatives to retain clients and win back inactive or lost accounts.
• Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Requirements

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 3 – 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.
• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.
• Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.
• Strong negotiation, problem-solving, and presentation skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and handle high-pressure situations with professionalism.
• Strong attention to detail, organizational, and multitasking skills.

Benefits

• Competitive Net Salary: ₦250 0 – ₦3 000 monthly.
• Health Insurance Coverage.
• Pension Contributions.
• Performance Bonuses.
• Training and Career Development Opportunities.
• Airtime/Data Allowance.
• Paid Annual Leave and Observed Public Holidays.
• Supportive and growth-driven work environment.

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to using "Account Management Officer – Lekki" as the subject of the email.

<

Location: Lekki, Lagos Industry Sector: Telecommunications Salary: ₦250,000 – ₦00,000 (Net Monthly) Experience Level: 3 – 5 Years

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

Ensure timely and successful delivery of products and services that meet client needs and business objectives.

Manage client accounts to ensure satisfaction, retention, and continuous engagement.

Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.

Identify opportunities to grow existing accounts through cross-selling and upselling strategies.

Provide regular updates on account activities, progress, and performance to internal and external stakeholders.

Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.

Manage escalated client issues and deliver effective resolutions in a timely manner.

Drive initiatives to retain clients and win back inactive or lost accounts.

Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

3 – 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.

Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.

Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.

Strong negotiation, problem-solving, and presentation skills.

Excellent verbal and written communication abilities.

Ability to manage multiple priorities and handle high-pressure situations with professionalism.

Strong attention to detail, organizational, and multitasking skills.

Competitive Net Salary: ₦250,0 – ₦3 000 monthly.

Health Insurance Coverage.

Pension Contributions.

Performance Bonuses.

Training and Career Development Opportunities.

Airtime/Data Allowance.

Paid Annual Leave and Observed Public Holidays.

Supportive and growth-driven work environment.

Job Description
This role involves managing the entire onboarding process, ensuring that clients have a positive experience from the outset, and addressing any issues that arise during the transition. This role involves developing and implementing strategies to enhance the overall client experience, addressing client concerns, and fostering strong relationships with clients

KYC /Onboarding
The successful candidate will be responsible for:

• Drive the account opening process end to end ensuring regulatory compliance, completeness, and reporting
• Ensure and sustain a customer-centric business culture, leveraging on the RMBN bouquet of products and services
• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to the function
• Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes
• Ensure KYC refresh is in accordance with the risk profile and anniversary date
• Oversee profiling and maintenance of PEP classification and other high-risk documentation
• Ensure clients' Risk Rating is processed at onboarding and continuous reviews as well as Enhanced Due Diligence if needed
• Drive cross-selling of RMBN products & services through the customer service desk to maximize the bank's share of the wallet
• Collaborate with the business teams to onboard new customers, ensure KYC compliance, KYC maintenance or refresh exercises
• Promote high ethical and integrity standards, establish a culture within the bank that establishes and demonstrates to all personnel the importance of KYC and customer service
• Active participation in the unit's audit and regulatory examinations
• Drive frequent review of governance manuals and processes in line with industry best standards and regulatory guidelines in Nigeria and SA
• Ensure adequate resources are made available for operational efficiency and effectiveness Inform and respond to market and regulatory change to ensure customer excellence and regulatory compliance
• Drive change management and process improvement to enhance efficiency and effectiveness

Account Management Duties

• Performs the initiator or maker role
• Verify and confirm completeness of documents as well as necessary due diligence before profiling
• Maintain and update clients' information on the bank's operating system and other required platforms for transaction alerts, account statements etc. per the requested frequency
• Initiate account management-related activities such as opening, and closing accounts etc.
• Review and maintain accurate up-to-date clients' mandate folders
• Ensure the signatory lists on the relevant systems are updated timely to avoid any operational loss to the Bank
• Responsible for the client's request for the addition and removal of authorized officers
• Develop process improvements to enhance efficiency and effectiveness
• Continuous Account Maintenance and ensure correct status is maintained on the relevant system

Qualifications And Experience

• An undergraduate degree in a relevant discipline
• Minimum of seven years of relevant working experience within a Nigerian bank or financial institutions

Competency And General Skills
Key Competencies

• Result-oriented and driven - A self-starter who produces a consistently high quality of output within agreed
• deadlines. Prompt and proactive in driving for results and has problem-solving aptitude.
• Creative / Innovative - Must possess the ability to identify and initiate more efficient ways of doing things.
• Detail - Must possess a strong level of attention to detail, and accuracy and be well organized, which are
• considered essential for regulatory reporting. Must also possess the ability to process and work with large
• volumes of data.
• Good communication skills - Must possess the ability to communicate and debate views effectively, constructively, and convincingly using verbal and non-verbal means.
• Relationship-building capability - Must possess the ability to put people at ease and build sound relationships based on mutual trust and openness.

Human Relations Profile

• Ability to strike and maintain good client relationships.
• Strong character & integrity paramount
• High degree of self-confidence; pleasant personality; well-presented
• Well organized / good time management skills / disciplined/ detail orientated
• Self-starter able to work with minimal supervision
• Team oriented
• Flexible when necessary and able to work effectively under pressure

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. *
31/08/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Title: Customer Service & Storekeeper

Industry: Fashion Retail (Online & In-Store)

Company: TMAsourcing Solutions

Job Type: Full-Time (Hybrid)

Location: Ogudu, Lagos

Experience Level: 1–3 Years

Work Schedule: Monday – Saturday, 9:00am – 7:00pm (with 2 days off weekly)

Salary: ₦70,000 per month

Job Summary

A fashion store in Ogudu is looking for a proactive, trustworthy, and smart Customer Service & Storekeeper to handle both online and in-store operations. The role requires someone who can communicate effectively with clients, manage online activities, maintain accurate stock records, and ensure the store is well-kept. The ideal candidate must be able to work independently, know what to do without being told, and consistently deliver excellent service.

Key Responsibilities

• Attend to customer inquiries and complaints both online and in-store.

• Manage product uploads, updates, and promotions on the store's website and social media platforms.

• Use a laptop and digital tools effectively for order processing, stock tracking, and online communication.

• Create and upload engaging content on social media when required.

• Keep the store tidy, neat, and well-organized at all times.

• Maintain accurate inventory and stock records.

• Support order packaging, processing, and timely delivery coordination.

• Provide excellent customer experience to strengthen client loyalty.

• Be proactive able to take initiative and know what to do without being told.

• Be honest, trustworthy, reliable, and smart in handling all tasks and transactions.

Requirements

• Minimum of OND/NCE or equivalent qualification.

• 1–3 years of experience in customer service, retail, or related roles.

• Strong written and spoken communication skills.

• Proficient in computer usage, social media posting, and basic online content creation.

• Must be tidy, reliable, proactive, and trustworthy.

How to Apply

Qualified candidates should send their CV to using the job title "Customer Service & Storekeeper" as the subject of the email.

Take calls and do your due diligence

Job Type: Full-time

Pay: From ₦800,000.00 per month

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦120, ₦150,000.00 per month

1001 Luxe Rentals is anevent furniture rental company based in Lagos, Nigeria, specializing in luxury and rustic furniture for events and parties, including sofas, cocktail sets, tables, and chairs.

We are recruiting to fill the position below:

Job Position: Customer Service / Quality Control Person

Job Location: Lagos

Employment Type: Full-time

Responsiblities

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, or social media.
• Manage orders, complaints, and feedback efficiently to ensure a positive customer experience.
• Keep accurate records of customer interactions and transactions.
• Build and maintain strong customer relationships to encourage repeat business.
• Collaborate with the marketing team to improve service delivery based on customer insights.

Quality Control:

• Inspect products at different stages of production to ensure they meet quality standards.
• Monitor packaging, labeling, and storage conditions to maintain product integrity.
• Document quality checks and report deviations or issues to the production team.
• Assist in developing and enforcing standard operating procedures (SOPs).
• Recommend improvements to enhance product quality and reduce waste or errors.

Reporting & Coordination:

• Prepare daily/weekly reports on customer feedback and quality issues.
• Coordinate between production and sales to ensure timely resolution of product or service issues.
• Support management in implementing customer satisfaction and quality improvement initiatives.

Qualifications

• Interested candidates should possess an HND / OND / Bachelor`s Degree with 1 - 2 years of work experience.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time