2 Jobs in Gusau

Customer Service Executive

Gusau, Zamfara PWAN GROUP

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors


Qualification Requirements

Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.


Required Skills

Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.

NIGERIA – FIELD COORDINATOR (M/F) – GUSAU

Gusau, Zamfara Solidarités International

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

fixed term, full time
Job Description:
Desired start date: 01/08/2025 br>Duration of the mission: 1 year
Location: Gusau
SOLIDARITES INTERNATIONAL (SI) is an international humanitarian aid association which, since more than 40 years, has been providing assistance to populations affected by armed conflicts and natural disasters by meeting their basic needs for food, water and shelter. Particularly committed to the fight against diseases linked to unsafe water, the leading cause of death in the world, SI's interventions provide expertise in the field of access to drinking water, sanitation and hygiene promotion, but also in the essential area of food security and livelihoods. Present in 26 countries, the SI teams – 3200 people in total, made up of expatriates, national staff, permanent staff at HQ, and a few volunteers - intervene with professionalism and commitment while respecting cultural norms. < r>General objective:
The Field Coordinator is the representative of the organization at field level.


He/she proposes a strategy for his/her area, according to the geopolitical and humanitarian context, and ensures its implementation once validated.
e/she checks and ensures that projects are carried out in accordance with the Solidarités International charter, respecting all internal and contractual procedures. He/she mobilizes the material and financial resources necessary for programs to run smoothly and supervises resource management. br> e/she coordinates the teams in place and is responsible for their security in his/her assigned zone.
He/she represents the organization towards the local authorities, upholding humanitarian principles and ensures smooth communication with country office on any challenge that he/she may face

The main challenges:
Dynamic to initiate with changings in the staffing, / Anka sub base is accessible but with limited access, which implies remote management most of the time / Complex security trends that demand constant overview / Overall decrease of emergency fundings in Nigeria.
Priorities for the 2/3 first months:
Security monitoring in North West / Follow up with support & prog base the advancement of programs to ensure timely delivery / Optimize communication means and pathway for the NW base with the support of Coordination / Proactiveness in external engagement with INGOs & NGOs to encourage synergies / Partnership follow up with ongoing partners
Security constraints:
Security situation within Gusau is safe but security restrictions remain applied due to the overall security situation within Zamfara state, strict adherence and follow up of the security process is required. Outside Gusau, for movement within Zamfara state, very strict security protocol are in place.

A salaried position
According to experience, starting from EUR 3080 gross per month (2800 base salary + 10% annual leave allowance paid monthly) and a monthly Per Diem of USD 600.
SI also covers accommodation costs and travel expenses between the expatriate's country of origin and the place of assignment.
Breaks: During the assignment, a system of alternation between work and time off is implemented at the rate of 7 working days every three months (with a USD 850 break allowance, allocated by Sl). To these breaks periods, SI grants one (1) additional rest day per month worked.
Insurance package: Expatriates benefit from an insurance package which refunds all healthcare expenses (including medical and surgical expenses, dental care and ophthalmological expenses, repatriation) and a welfare system including war risks. Essential vaccination and antimalarial treatment costs are refunded.
LIVING CONDITIONS:
Accomodation in Guest House in Gusau with a comfortable environment, in spite of limited movements outside of the compound for security reasons. The Guest House offers good living conditions, with private bedroom and bathroom and shared & comfortable common spaces. Electricity and internet are available at the office and at the GH at all times. All essential good (food, hygiene etc.) can be bought locally in the small shops around the office, or in the pre-validated supermarket.
Periodically needs for visiting Anka sub base to ensure a correct program overview.
Periodically passing through Abuja (representation office) to meet with coordination.
Abuja is comfortable and safe. Abuja has good markets, good international schools, high standard medical services, comfortable and safe housing.
DIPLOMAS AND EXPERIENCE
Master Degree in humanitarian/development studies, social sciences, management or other related discipline


Experience in the humanitarian sector : +5 years
Experience on a similar position : 3-4 years

SKILLS
TECHNICAL SKILLS
1. Substantial experience in a similar or senior management position in an overseas INGO environment, Experience in SI sectors of expertise (WASH, FSL, Shelter)
2. Experience of strategic planning.
3. Capacity to deal with a multiplicity of issues, to self - update and learn very quickly from a highly and constantly evolving environment / ability to analyze information quickly and accurately / ability to manage and prioritize a high workload and multiple tasks with tight deadlines / ability to communicate clearly internally and externally to represent SI (MoUs, negotiations, governance…) / good understanding of security management / proven ability to deal with local authorities and Local partners. < r>TRANSVERSAL SKILLS
1. Proven experience in managing teams notably in complex ethnic and/or religious contexts or sensitive environments, Willingness to work in a volatile security context
2. Good knowledge of the humanitarian project cycle management, and operational management
3. Diplomacy and strong communication skills, ability to take initiatives, good problem-solving skills in day to day and crisis situations,. Understanding of and commitment to SI’s mission and values. < r>LANGUAGES
1. English
2.Knowledge of local language is an asset
Do you recognize yourself in this description? If yes, please send us your CV and cover letter!
Please note that CV-only applications will not be considered, and that the vacancy may close before the deadline.
Thank you for your understanding.
To learn more about Sl: International (SI) est déterminé à prévenir et à combattre tout type d’abus – tout acte d’exploitation, d’abus et/ou de harcèlement sexuels (SEAH) à l’encontre des membres des communautés bénéficiaires ou de ses collaborateurs et collaboratrices, atteinte aux personnes et/ou aux biens, fraude, corruption, conflit d’intérêt non déclaré, financement d’activités portant atteinte aux droits de l’homme - qui pourrait être perpétré dans le cadre de ses interventions. SI applique une tolérance zéro à l’égard de tout type d’abus, particulièrement des actes de SEAH.
Solidarités International est un emplo eur équitable qui combat toute forme de discrimination. SI ne demandera jamais une rétribution quelconque en vue de participer à un processus de recrutement. Solidarités International (SI) is determined to prevent and fight all type of abuse – all act of exploitation, abuse and/or sexual harassment (SEAH) against members of beneficiary communities or collaborators, fraud, corruption, violation of persons and/or property, funding of activities harmful to human rights – that could be perpetrated in the frame of its interventions. SI implements a zero-tolerance policy regarding acts of abuse, notably acts of SEAH.
olidarités International is an equitable employer committed to find all forms of discrimination. SI will ever ask for any remuneration to take part in a recruitment process.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest All Jobs in Gusau !

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Jobs in Gusau