2 Jobs in Zamfara

Customer Service Executive

Gusau, Zamfara PWAN GROUP

Posted 1 day ago

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Job Description

Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors


Qualification Requirements

Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.


Required Skills

Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
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Infection Prevention and Control Supervisor

Talata Mafara, Zamfara Médecins Sans Frontières

Posted 12 days ago

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Job Description

fixed term, full time
Medecins Sans Frontieres (MSF) is an international, private, non-governmental, non-profit humanitarian organization. Our organization offers assistance to populations in distress, to victims of natural or man-made disasters, to victims of armed conflict, without discrimination irrespective of race, religion, creed or political affiliation. We have been working in Nigeria since February 1996.
br>


We are recruiting to fill the position below:

Job Title: Infection Prevention and Control Supervisor br>
Location: Talata Mafara, Zamfara br>Employment Type: Full-time




Main objective and responsibility of the position

Implementing and supervising an infection control program in a project or health facility, according to MSF protocols, safety and IPC measures, in order to ensure quality of care and safety of patients, caretakers and staff < r>
Accountabilities

n collaboration with each service activity manager, maintaining and supporting the day to day implementation of the standard precautions in health structures in all departments including sterilization, laundry and kitchen, and providing technical supervision, training and support to the staff on IPC related issues using existing tools such as audits, checklist, surveillance
Implementing and monitoring adherence to additional precautions for air, droplet and contact transmissible diseases when indicated. Based on a given patient-diagnosis, evaluating the need and supporting the implementation, if needed, for additional precautions in collaboration with the medical team and act accordingly
Implementing as planned, the correct ‘clean and dirty flows’ inside the health facility. Ensuring that environmental standards in the facility are respected (bed spacing, number of handwashing stations etc.) and together with the Hospital Facilities Manager and WHS Supervisor, that the essential requirements are available in the health structures
Checking the consumption and the quality of IPC materials and equipment, including cleaning materials and equipment, PPE, etc.
As member of the Infection Control Committee, participating in and supporting the development and following up the Infection Control Action Plan.
Supervising the team under his/her responsibility and participating in the associated HR processes (e.g. recruitment, training/induction, evaluation, potential detection, coaching, development and communication) in order to ensure both the sizing and the amount of knowledge required.
Reporting any irregularities to NAM or IPC managers or PMR and producing reports with information recommendations for the monthly medical reporting
Note: IPC standard precautions include Personal Protective Equipment (PPE), hand hygiene, prevention of accidental exposure to body fluids, safe and appropriate treatment of re-usable medical devices, waste management, cleaning and disinfection of surface and environment, respiratory hygiene and individual hygiene for staff, caretakers and patients IPC essential requirements include water supply, solid waste and waste water treatment/disposal, latrines and shower facilities, dead bodies management, vector control and medical waste management

MSF Section/Context Specific Accountabilities
Specific Accountabilities:

The IPC Supervisor in Zamfara Project is the main responsible for the implementation of all IPC related activities, protocols and different recommendations to ensure quality of care and patient safety in MSF Health Facilities including Anka General Hospital NEP IDP, clinic and Talata Mafara ITFC ward. The IPC Supervisor works closely with all multidisciplinary team members to raise awareness and ensure IPC issues are identified and addressed by all staff members.

Liaison with all Managers/Supervisors and Balanced Leadership and Communication Skills:

I collaboration with WatSan team, ensure maintenance of a clean and hygienic environment.
In conjunction with Supervisors/Managers, carry out training of all staff (Medical, Lab, Hygiene Agents, Watchmen etc.) on relevant IPC information - IPC Pillars and aseptic technique.
In collaboration with ITFC Matron in Talata Mafara ensure IPC protocal and policy are in place in the ward, milk kitchen and in the waste zone.
In Conjunction with Watsan, focal person and Nursing Team Supervisor ensure waste segregation at the source and subsequent collection in different wards and keep high hygiene standard.
In collaboration with the NAMs, ensure there is adequate signage on Safety Precautions in all the clinical areas.

Stock Management:

Under leadership of Nursing Activity Manager and Pharmacy Supervisor ensure ordering, storage and management of IPC materials (hand sanitizers, surfanios and hexanios, chloramine solutions, face masks, disposable gowns etc) for daily usage.
Contribute to the monthly MedLog meetings/processes to ensure rational use of IPC supplies.

Supervision & Policy /Protocol Implementation:

Supervise, coach and support hygiene agents working in the Hospital (APW) and IDP through duty allocation, making roster, leave plan and perform yearly performance evaluation.
Provide technical support to the Laundry team by ensuring clean and adequate bed linen are in circulation.
Ensure vector control in the hospital wards and other departments(use of light insectide etc).
Supervise and support IRS and deep cleaning in the various wards.
Reinforce the implementation of the standard precaution in all departments ie. Use of PPE, hand gloves, prevention of needle stick injuries.
Ensure safe and appropriate treatment of re-usable medical devices(cleaning ,basic disinfection,high disinfection or sterilization.
Organise and lead regular IPC meetings in the hospital and report on the results, challenges and action plan.
Policy management of IPC activities in all locations and work in conjunction with all heads of departments to ensure and supervise implementation of IPC policy and protocols.
Supervises directly the Sterilization Technician and ensure small surgical materials are safe for patients, sterilization procedures follow IPC protocols, and provide necessary training.
Ensure compliance of the 3 IPC pillars (Hand hygiene, Cleaning and Disinfection, transmission based precaution) in MSF health facilities including Anka General Hospital and IDP Clinic.

Reporting:

Be responsible for monitoring of hand hygiene compliance using the hand hygiene observation tool (HHOT) and monthly updating of results and communicate the score to the team.
Carry out SIPCA assessment with support from line manager and subsequent writing of action plan after the SIPCA score.
Report IPC activities in the MMR
MSFAT assessment.
Other: Gap fill WatSan focal person in case of absence.

Requirements
To apply for this role applicants MUST meet the following criteria:
Education:

Nurse or Midwife (or equivalent) Diploma.

Experience:

Preferable: Previous working experience working with MSF or other NGOs
Experience in OT, Intensive Care Unit is an asset.

Languages;

Mission Language essential, local language desirable.

Knowledge;

Essential computer literacy (word, excel and internet)

Competencies:

Results and Quality Orientation, Teamwork and Cooperation, Behavioural Flexibility,
ommitment to MSF Principles, Stress Management.



How to Apply
Interested and qualified candidates should:
Click here to apply online
And
After filling out the form, submit your CV, Cover letter, licenses and necessary credentials only to this email:   using “IPC Supervisor” as the subject of the mail.
No e


Only a plications submitted online will be accepted.
Only one online application form should be submitted, as multiple submissions will not be considered.
NO Transportation and/or per diems will be provided during the recruitment procedure.
Only short-listed candidates will be contacted for interviews.
Any documents sent to MSF-OCA (CV, cover letter, copies of diploma, recommendations letters) will not be returned by MSF-OCA.
MSF is an equal opportunity employer and promotes diversity within the organization.
Qualified FEMALE candidates are encouraged to apply.
This advertiser has chosen not to accept applicants from your region.
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