17 Voice Support jobs in Nigeria
Call Center Agent
Ikeja
Non-Governmental Organisation (NGO)
Posted 2 days ago
Job Viewed
Job Description
Arogi Trauma Care Foundation is a Not-For Profit Organization in Lagos, Nigerian, that provide free psychotherapy and counselling for people who are navigating some form of emotional challenges or the other. These include various forms of traumatic experiences which may have been due to loss of love one, relationship problems, loss of means of livelihood, campus stress, just to mention a few. We also engage in various forms of mental health advocacy both physically and online to improve mental health awareness in the society.
br>
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Ikeja, Lagos br>Employment Type: Full-time
Job Overview
We are seeking enthusiastic and motivated individual to join our call center team.
s Call Center Agent in our NGO setting, you will be responsible for handling incoming calls from individuals seeking support, providing empathetic listening, and facilitating connections with our team of therapists.
Additionally, you will have the opportunity to participate in community outreach initiatives to raise awareness and promote our services.
Key Responsibilities
Promptly and compassionately respond to incoming calls, demonstrating professionalism, maintaining a positive, empathetic, and patient attitude with clients.
Evaluate callers' requirements to ascertain the best course of action, including facilitating connections with therapists for additional support as needed.
Foster close collaboration among therapists to ensure seamless service delivery and effective follow-up with callers.
Providing accurate information about services and policies as well as resolving client issues effectively and politely.
Ensuring client satisfaction by following up where necessary and escalating complex cases to the appropriate department.
Thoroughly document call specifics and maintain accurate records and reports within our database system.
Uphold strict confidentiality and ethical standards in managing confidential information and safeguarding caller’s confidentiality. < r> P rticipate in community outreach initiatives to raise awareness about mental health, reduce stigma, and promote our services.
Exemplifying leadership and ability to work autonomously when necessary.
Requirements
Bachelor's Degree or equivalent qualification required
1 - 2 years experience in similar role
Excellent communication and interpersonal skills, with the ability to provide empathetic listening and support to individuals in distress
Ability to remain calm and composed in high-pressure situations and demonstrate resilience in dealing with emotionally challenging calls
Ability to work in a fast-paced environment, handling multiple calls and priorities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Previous experience in call center role is an added advantage.
Remuneration
Attractive and based on experience.
Application Closing Date
7th September, 2025.
How to Apply
Interested and qualified candidates should send their Resume to: using the job title as the subject of the mail.
br>
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Ikeja, Lagos br>Employment Type: Full-time
Job Overview
We are seeking enthusiastic and motivated individual to join our call center team.
s Call Center Agent in our NGO setting, you will be responsible for handling incoming calls from individuals seeking support, providing empathetic listening, and facilitating connections with our team of therapists.
Additionally, you will have the opportunity to participate in community outreach initiatives to raise awareness and promote our services.
Key Responsibilities
Promptly and compassionately respond to incoming calls, demonstrating professionalism, maintaining a positive, empathetic, and patient attitude with clients.
Evaluate callers' requirements to ascertain the best course of action, including facilitating connections with therapists for additional support as needed.
Foster close collaboration among therapists to ensure seamless service delivery and effective follow-up with callers.
Providing accurate information about services and policies as well as resolving client issues effectively and politely.
Ensuring client satisfaction by following up where necessary and escalating complex cases to the appropriate department.
Thoroughly document call specifics and maintain accurate records and reports within our database system.
Uphold strict confidentiality and ethical standards in managing confidential information and safeguarding caller’s confidentiality. < r> P rticipate in community outreach initiatives to raise awareness about mental health, reduce stigma, and promote our services.
Exemplifying leadership and ability to work autonomously when necessary.
Requirements
Bachelor's Degree or equivalent qualification required
1 - 2 years experience in similar role
Excellent communication and interpersonal skills, with the ability to provide empathetic listening and support to individuals in distress
Ability to remain calm and composed in high-pressure situations and demonstrate resilience in dealing with emotionally challenging calls
Ability to work in a fast-paced environment, handling multiple calls and priorities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Previous experience in call center role is an added advantage.
Remuneration
Attractive and based on experience.
Application Closing Date
7th September, 2025.
How to Apply
Interested and qualified candidates should send their Resume to: using the job title as the subject of the mail.
This advertiser has chosen not to accept applicants from your region.
0
Call Center Manager Job at Mark Calthers Consulting Limited
Lagos, Lagos
Mark Calthers Consulting
Posted today
Job Viewed
Job Description
Mark Calthers Consulting Limited (MCC) is a Management Consulting firm with a broad spectrum of consulting services, from visioning and strategy to detailed design, from implementation and capacity building to realizing and sustaining value. We also provide a unique blend of Business Consulting in supporting our clients to pursue growth, address specific operational issues, reshape a part of their organization or recast their entire business.
We are recruiting to fill the position below:
…
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
2
Customer service Rep
LEAPSOFT
Posted 5 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 12 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
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6
Customer service Officer
Lagos, Lagos
Sterling Homes ltd
Posted 12 days ago
Job Viewed
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
7
Customer service Representative
VERGE PROPERTY LIMITED
Posted 21 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
This advertiser has chosen not to accept applicants from your region.
8
Customer Service - Female
Hans and Rene
Posted 27 days ago
Job Viewed
Job Description
Job Description
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
This advertiser has chosen not to accept applicants from your region.
9