97 User Support jobs in Nigeria

Today

Lagos Full Time

Energy & Utilities NGN 1,200,000 - 1,500,000

Easy Apply

We are looking for an experienced and proactive Infrastructure End User Support Lead to oversee the delivery of IT support services across the organization. The successful candidate will manage a team of support specialists, coordinate incident resolution, and ensure a high level of user satisfaction with IT systems and infrastructure.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 6 years

Responsibilities:

• Lead and supervise the end-user support team (field and office).
• Act as the escalation point for complex technical issues.
• Oversee installation, configuration, and maintenance of end-user hardware, software, and network services.
• Ensure timely resolution of incidents and service requests in line with SLAs.
• Develop and enforce IT support processes, standards, and documentation.
• Monitor team performance, prepare reports, and recommend service improvements.
• Provide training, mentoring, and coaching to support staff.
• Collaborate with IT infrastructure, security, and network teams to ensure system stability and compliance.
  Drive continuous improvement initiatives and contribute to IT projects.

Requirements:

• Bachelor's degree in computer science, software engineering, or another related field.
• Certifications: Azure Fundamental and Azure Administrator certifications; Windows 10 Desktop Support or equivalent Microsoft certifications.
• Experience: Minimum of 6 to 8 years of computer-related support experience in Windows OS.
• Special Requirements: Strong communication skills, Office 365, desktop virtualization, video conferencing (Cisco/Webex/Skype), and support of change management.

Tranter IT Infrastructure Services Limited (TITIS) is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is 3/6, Alhaji Adejumo Avenue, Ilupeju Industrial Estate, Lagos State, Nigeria.

We are recruiting to fill the position below:

Job Position: IT End User Support

Job Locations: Owerri - Imo; Ikeja, Marina and Surulere - Lagos

Employment Type: Full-time

Requirements

• OND holders only
• 1-2 years of experience in LAN, WLAN installation, and other computer networking.
• Age: Not more than 30 years of age
• Good knowledge of computer hardware/software installation and troubleshooting.
• Exceptional Interpersonal and Communication Skills.

Net Salary

• N112,000 Net.
• COLA: 50,000 Monthly.

Method of Application

Interested and qualified candidates should send their CV to: - using the Job Position as the subject of the email.

Today

Lagos Full Time

Energy & Utilities NGN 1,200,000 - 1,500,000

Easy Apply

We are seeking a detail-oriented and customer-focused Infrastructure End User Support (Office) professional to provide in-house IT support to employees. This role is responsible for maintaining office IT systems, resolving user issues, and ensuring a smooth and secure technology experience for all staff.

• Minimum Qualification : Degree
• Experience Level : Senior level
• Experience Length : 6 years

Responsibilities:

• Provide day-to-day technical support for desktops, laptops, printers, and other office IT equipment.
• Install, configure, and maintain operating systems, applications, and office software.
• Troubleshoot connectivity, hardware, and software issues in a timely manner.
• Manage user accounts, access rights, and password resets.
• Support video conferencing, telephony systems, and office productivity tools.
• Document incidents, service requests, and resolutions for knowledge sharing.
• Work closely with the IT infrastructure team to implement office IT improvements and upgrades.
  Ensure compliance with IT security policies and data protection standards.

Requirements:

• Bachelor's degree in computer science, software engineering, or another related field.
• Certifications: Azure Fundamental and Azure Administrator certifications; Windows 10 Desktop Support or equivalent Microsoft certifications.
• Experience: Minimum of 6 to 8 years of computer-related support experience in Windows OS.
• Special Requirements: Strong communication skills, Office 365, desktop virtualization, video conferencing (Cisco/Webex/Skype), and support of change management.

Today

Lagos Full Time

Energy & Utilities NGN 900,000 - 1,200,000

Easy Apply

We are seeking an enthusiastic and customer-oriented IT support professional to join our team as an Infrastructure End User Support (Level 1). This entry-level role will provide first-line support to employees, assisting with hardware, software, and network-related issues in the office.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

Responsibilities:

• Serve as the first point of contact for IT support requests (in person, email, or phone).
• Troubleshoot and resolve common hardware, software, and connectivity issues.
• Assist with setup and configuration of desktops, laptops, printers, and other devices.
• Support users with password resets, account access, and Microsoft 365 applications.
• Escalate unresolved issues to Level 2/3 support teams.
• Document incidents and solutions, and update the knowledge base.
  Ensure compliance with IT policies and security guidelines.

Requirements:

• Bachelor's degree in computer science, software engineering, or a related field.
• Certifications: Azure Fundamentals and Azure Administrator certifications; IT support-related certifications.
• Experience: Minimum of 3 to 5 years of computer-related support experience in Windows OS.
• Proficiency in IT troubleshooting, MS Power Apps programming,
• Strong team-building skills