294 Travel Agency jobs in Nigeria

GIG Mobility, formerly known as God is Good Motors (GIGM), is a Nigerian transportation and logistics company that has evolved from a traditional bus service to a technology-driven platform. Founded in 1998 by Edwin and Stella Ajaere, it initially focused on intercity bus travel within Nigeria. In 2010, under the leadership of their son, Chidi Ajaere, the company underwent a significant transformation, rebranding as GIG Mobility and integrating technology to enhance its operations and expand its services

We are recruiting for a 
Travel Agency Manager

who will head the agency and play a pivotal role in expanding our customer base, building strategic partnerships and driving revenue growth within the Air travel industry. The successful candidate must have experience working in the Travel Industry space, as well as a thorough understanding of the Africa, Europe and America region.

Key Responsibilities:

• Maintaining positive relationships with vendors of direct travel such as tours, hotels, Airline ticket sales etc.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, and coordinating tourism activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports to management on a weekly basis.
• Generating new leads for the business and maintaining the existing customers.
• Providing minimum of 2 corporate partnerships for the business on a monthly basis

Requirement & Skills

• Bachelors degree in Business, Marketing, or a related field; an MBA is a plus
• At least 5 years of proven success in Travel & Tours and knowledge of event management.
• Experience in leading and managing high-performing sales teams
• Strong knowledge of sales models and strategies
• Consistent track record of meeting and exceeding sales targets
• Excellent interpersonal and communication skills
• Proficient in CRM software. Amadeus and sales analytics tools
• Flexibility to travel for client meetings and industry events as required.

How To Apply

·
The interested candidates are to send their CVs to with the job role as the subject

Job Title: Travel and Agency Manager

Location: Epe, Awoyaya Lagos Salary: ₦350,000 per month

Start Date: As soon as possible

Job Summary:

We are seeking a results-driven and experienced Travel and Agency Manager to oversee the day-to-day operations of our travel and tours business. The ideal candidate will manage staff, develop attractive travel packages, ensure exceptional customer service, and drive business growth through strategic planning and sales initiatives.

Key Responsibilities:

Oversee agency operations, bookings, and client services.

Manage and train travel consultants and support staff.

Design and promote travel packages, tours, and itineraries.

Build and maintain strong relationships with clients, vendors, and partners.

Monitor industry trends, pricing, and travel regulations to ensure compliance and competitiveness.

Handle escalated customer complaints and resolve issues professionally.

Achieve sales targets and prepare periodic performance reports.

Requirements:

3–5 years of proven experience in a travel and tour industry management role.

Strong leadership, communication, and organizational skills. Knowledge of visa processing, travel booking systems, and destination management.

Familiarity with industry platforms (e.g., Amadeus, Sabre, Galileo) is an advantage.

Bachelor's degree in Tourism, Business, or related field preferred.

To Apply:

Send your CV to ()with the subject "Travel and Agency Manager".

Travel Agency Manager

Location:
Lagos Island, Lagos

Employment Type:
Full-time

Job Summary

We are looking for an experienced, and passionate Travel Agency Manager to join our team. As a Travel Agency Manager, you will be responsible for overseeing the daily operations of the travel agency, ensuring excellent customer service, maximising sales and managing the Ticketing/Tours, Digital Marketing, Educational/Visa and Administrative Units in our organisation. The role requires leadership, strategic planning, and the ability to manage both staff and client relationships effectively.

Job Description: To Oversee Operations in the following units listed below

1.   Ticketing/Tours

·   Ensuring handling/managing of all enquiries on ticket requests as they come in via email and phone

·   Ensuring we receive or acquire all necessary details used to fare requests from the customer

·   Ensuring follow-ups and sending questionnaires to customers on request, confirming his/her preferred airline, flight time, and waiting hours before proceeding with the request

·   Ensuring response time to enquiries

·   Ensuring response time on complaints

·   Ensuring resolution time for complaints – 24hrs

·   Ensuring customer is given feedback twice within 24hrs on complaints not yet resolved

·   Ensuring customer is profiled correctly by requesting travel history, documents, preferred seat/class of travel/protocol

·   Ensuring customer complaints is escalated to the superior officer before proffering a solution

·   Ensuring that when providing itinerary for clients, options must be cheaper than the original request

·   Ensuring no errors while making bookings or reserving flight tickets

·   Ensuring no losses while making bookings or reserving flight tickets

·   Ensuring reports are sent as at when due

·   Ensuring customer database is updated as at when due

·   Ensuring ticket sales are duly recorded after issuance

2.   Educational/Visa

·   Ensuring and report on research schools and their admission requirements (10 schools/month)

·   Ensuring and follow-up on trending or latest news on immigration policies

·   Ensuring and following up with prospective clients weekly

·   Ensuring and report on assistance with visa and admission applications as at when due

·   Ensure to give detailed advice to prospective clients on the financial implications of their request

·   Ensuring handling of tourist and business visa applications for current and new clients

·   Ensuring and follow-up with tourist and business visa applications to a successful end

·   Ensuring weekly reports of schools researched and summary of information gathered

·   Ensuring weekly meetings to inform staff of the latest news/immigration policies

3.   Digital Marketing

·   Ensure and collate weekly reports on content posted on social media + Reels

·   Ensure and report on activities/engagements on social media

·   Ensure and report on website management activities

·   Maintain an effective process for customer feedback on social media handles

·   Facilitate and ensure that content is geared at boosting brand awareness

·   Creating and Ensuring work structure and processes are efficiently adhered to by all Units

·   Report on the benefits of using paid ads to reach people within the target segments

·   Ensuring email marketing

4.   Administrative

·   Manage agency budgets, expenses, and financial reporting.

·   Ensure compliance with IATA regulations and company policies.

·   Review and approve invoices and payments

·   Ensure and report level of order and system in maintaining files and workspace

·   Ensure and report employee satisfaction with administrative support.

·   Ensure and report due payment on all agencies

Educational Qualification

• Degree holder / HND qualification.
• Minimum of 10 years of experience
• Amadeus/Galileo Certification
• IATA Certification

Skills:

• Visa Processing skills
• Interpersonal Communication
• Problem-solving and critical thinking
• Leadership skills
• Managing a team efficiently
• Entrepreneurship skills
• Ability to work under pressure and meet deadlines.
• Proficiency in MS Office

Salary

From N350,000 /month

Job Title: Travel and Agency Manager

Location: Epe, Awoyaya Lagos

Salary: ₦350,000 per month

Start Date: As soon as possible

Job Summary:

Our client in the Travel and Tour industry is seeking a results-driven and experienced Travel and Agency Manager to oversee the day-to-day operations of our travel and tours business. The ideal candidate will manage staff, develop attractive travel packages, ensure exceptional customer service, and drive business growth through strategic planning and sales initiatives.

Key Responsibilities:

Oversee agency operations, bookings, and client services.

Manage and train travel consultants and support staff.

Design and promote travel packages, tours, and itineraries.

Build and maintain strong relationships with clients, vendors, and partners.

Monitor industry trends, pricing, and travel regulations to ensure compliance and competitiveness.

Handle escalated customer complaints and resolve issues professionally.

Achieve sales targets and prepare periodic performance reports.

Requirements:

3–5 years of proven experience in a travel and tour industry management role.

Strong leadership, communication, and organizational skills.

Knowledge of visa processing, travel booking systems, and destination management.

Familiarity with industry platforms (e.g., Amadeus, Sabre, Galileo) is an advantage.

Bachelor's degree in Tourism, Business, or related field preferred.

To Apply:

Send your CV to with the subject "Travel and Agency Manager".

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time