84 Tier Ii Support jobs in Nigeria

Crescita Solutions is a results-focused digital marketing agency in Nigeria & Ghana, helping brands, creators, and organizations achieve measurable growth through data-driven campaigns, high-impact branding, and cutting-edge web technologies.

We are recruiting to fill the position below:

Job Position: Customer Support / Client Success Associate

Job Location: Lagos

Role Overview

• We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients.
• This role requires someone who is empathetic, detail-oriented, and skilled at building relationships.
• You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Preferred Qualifications:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Very attractive.

Method of Application

Interested and qualified candidates should send their CV / Portfolio to: using "Customer Support / Client Success Associate – Crescita Solutions" as the subject of the email.

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.

• Provide exceptional customer service and ensure customer satisfaction and retention.

• Promote and upsell products or services to meet or exceed sales targets.

• Manage customer inquiries, complaints, and requests efficiently.

• Work collaboratively with the team to achieve departmental goals.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Minimum 3 years of experience in a similar customer support and sales role.

• Automotive industry experience is a strong plus.

• Excellent communication and interpersonal skills.

• Ability to perform under pressure and meet sales targets.

• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").

• Experience working in a fast-paced environment.

• A team player who thrives in collaborative settings.

• Must be able to work 6 days a week.

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

As a Customer Support Associate at Expertlisting, you will ensure users have a smooth and positive experience. You'll verify property listings, resolve inquiries, and educate users about our services, all while upholding the high standards of accuracy and professionalism that define Expertlisting. If you're empathetic, organized, and thrive in a dynamic environment, we would love to have you on our team

What You'll do:

• Contact landlords to verify property listings, ensuring our platform is accurate and reliable.
• Assist users via phone, email, or chat with a friendly, professional approach.
• Resolve issues, like landlord concerns, with empathy and clarity.
• Explain our platform to users, helping them understand our unique value.
• Stay organized while managing multiple tasks in a fast-paced startup environment.
• Track progress and provide simple updates using basic tools like spreadsheets.

What We're Looking For:

• 1-2 years of experience in customer support or a similar role (real estate experience is a bonus but not required).
• Great communication skills and a knack for simplifying complex ideas.
• Strong organization and problem-solving skills to handle multiple tasks.
• Comfort with basic tech tools (e.g., spreadsheets or customer support software).
• Enthusiasm for joining a startup, with adaptability and a team-oriented mindset.
• Flexible availability to support our growing user base.

This is an On-site role.

We're looking for a friendly and resourceful Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll provide top-notch support to our customers, resolving their queries and issues in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

• Resolve customer complaints and issues in a professional and courteous manner

• Provide accurate and helpful information about our products/services

• Maintain accurate records of customer interactions

• Continuously improve knowledge of our products/services to provide better support

Requirements:

• 1-2 years of customer support experience

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Proficiency in customer support software and technology

Nice to Have:

• Experience with ticketing systems (e.g., Zendesk, Freshdesk)

• Knowledge of CRM software (e.g., Salesforce)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

Lagos Full Time

Recruitment NGN 150, ,000

The Customer Support Officer provides timely and effective support to customers, resolving their queries, concerns, and issues via phone, email, chat, or other channels.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

Customer Inquiry Resolution:

• Respond to customer inquiries and resolve issues promptly.
• Provide accurate and helpful information about products or services.

Issue Escalation:

• Escalate complex issues to senior support staff or relevant teams.
• Ensure timely resolution of escalated issues.

Customer Relationship Building:

• Build positive relationships with customers.
• Ensure customer satisfaction and loyalty.

Product Knowledge:

• Stay up-to-date on product knowledge and features.
• Provide product information and troubleshooting assistance.

Reporting and Feedback:

• Track and report customer interactions and feedback.
• Provide insights to improve products, services, and support processes.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Proficient in customer support software and tools.
• Patient, empathetic, and customer-focused

Today

Lagos Full Time

Banking, Finance & Insurance NGN 150, ,000

Easy Apply

We are looking for a Customer Support Representative to assist with processing transactions, providing excellent service to users, and ensuring smooth daily operations. This role involves supporting customers, resolving inquiries, and maintaining efficient workflows to meet company standards.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Process and review customer transactions accurately and in a timely manner.
• Respond to customer inquiries and provide helpful solutions.
• Maintain detailed records of completed and pending tasks.
• Collaborate with internal teams to address operational issues.
• Monitor and report potential risks or irregularities in transactions.
  Suggest improvements to enhance processes and the customer experience.

Requirements:

• Strong communication and interpersonal skills.
• High attention to detail with the ability to multitask.
• Basic technical proficiency with customer service or administrative tools.
• Prior experience in customer service, operations, or administrative roles is a plus.
  Problem-solving mindset and ability to work effectively under pressure.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth in a fast-paced environment.
• A supportive and collaborative team culture.
• Training and resources to help you succeed.