287 Ticketing Agent jobs in Nigeria

VACANCY NOTICE

CSA/Res.&Ticketing Agent

Ref no:

RES.&TICKETING/LOS/ALML/0925

Location:

Lagos 

Hours/shifts

: As rostered

Role Purpose

To serve and sell the company's products to all walk-in customers at the Airport/CTO Ticket Office in a professional manner which ultimately satisfies customers' needs and at the best benefit to the company.

Responsibilities not limited to

• Handle all  enquiries from both clients and travel agents.
• Ensure that all telephone calls coming into Reservations are answered, thereby achieving targets and objectives of the company and the functions of the Airport & CTO Ticket Office are carried out effectively.
• Efficiently respond to all incoming telephone calls into Reservations, with highest level of customer care.
• Proactively sell our products especially promoting our Frequent Flyer Programme.
• Proactively sell and promote the company's products  to walk-in customers.
• Issue tickets/PTAs for both direct passengers and travel agents.
• Ticketing of redemption tickets and upgrade vouchers; interline tickets and staff tickets.
• Re-issue / endorse tickets in a timely fashion.
• Ensure the accuracy of fare quotation.
• Provide temporary coverage to Reservations when required.
• Ensure security of tickets and accountable documents.
• Accurately process and record credit card payments.

Record and report all monies and equivalents collected daily

• Answer all incoming calls relating to all aspects of reservations in a courteous and professional manner.
• Provide accurate information, including any special promotions, to customer queries.
• Sort and distribute incoming emails.
• Book or modify reservations in accordance with customer's requirement.
• Monitor seat allocations for group traffic.
• Conduct pre-flight checks to reduce seat wastage.
• Check and action special requests on PNR.
• Act as phone sales for Frequent Flyer club members; handle all programme enquiries, reservations of award redemptions, re-credit of missing mileage and other related matters.

Requirements

• Minimum of B.Sc/BA. Or equivalent degrees.
• Fluency in written and spoken English Language
• Should have proven good decision-making, negotiation and leadership skills.
• Clear and effective communication skills.
• Thorough knowledge of company's product, Shares, Amadeus, Sabre etc.
• Commercial awareness and a balanced unbiased view.
• Revalidating tickets according to the existing policy.
• Reissuing tickets against the IATA fare rules.
• Waive restrictions for emergency cases.
• Cancel expired reservation.
• Accumulating the air miles for the members

Closing date for application: 30th September 2025

Key Responsibilities:

• Reservation Management:
• Make flight, hotel, tour, and transportation reservations based on client requirements.
• Modify, cancel, and rebook existing reservations as needed.
• Ticketing:
• Issue, reissue, and refund airline tickets through GDS systems (e.g., Amadeus, Sabre, Galileo). Amadeus especially.
• Ensure accurate fare calculations and ticketing procedures are followed.
• Customer Service:
• Provide clients with travel advice and information on destinations, visa requirements, baggage policies, and travel insurance.
• Address client inquiries and resolve complaints or issues in a professional manner.
• Documentation:
• Verify passenger documentation (e.g., passports, visas) before confirming travel arrangements.
• Ensure all travel documents (e-tickets, itineraries, vouchers) are correctly issued and delivered to clients.
• Sales and Promotion:
• Promote travel agency products and travel packages.
• Upsell additional services like travel insurance, airport transfers, and tours.
• Administrative Tasks:
• Maintain accurate records of bookings and payments.
• Prepare daily and weekly booking reports for management.
• Coordination:
• Liaise with airlines, hotels, tour operators, and transport providers.
• Monitor and update clients about changes in itineraries or travel conditions.

Required Skills and Qualifications:

• High school diploma or equivalent; a degree or diploma in Travel and Tourism is a plus.
• Proven experience as a ticketing/reservation agent or in a similar role.
• Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or similar).
• Strong knowledge of domestic and international travel regulations.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.
• Customer-focused with problem-solving capabilities.

Job Type: Full-time

Expected Start Date: 01/09/2025

Job Opening: Ticketing Agent – Waheguru Travels (Ikeja, Office)

Location: Ikeja, Lagos, Nigeria

About the Role:

Waheguru Travels – Africa's fastest growing travel management company – is expanding its commercial presence in Nigeria. We are hiring experienced and proactive Ticketing Agents who are well-versed in Amadeus (graphical interface) and capable of managing end-to-end ticketing processes, including ticket issuance, EMDs, exchanges, reissues, and refunds. If you are customer-service oriented and thrive in a fast-paced Travel Agency environment, this is your opportunity to be part of a growing team.

Key Responsibilities:

As a Ticketing Agent for Waheguru Travels Lagos, Nigeria, your primary duties include:

1. Reservation, Ticketing & EMD Management:

• Issue flight tickets accurately using Amadeus (Cryptic).
• Create and manage EMDs (Electronic Miscellaneous Documents) for services such as seat selection, baggage, change fees, etc.
• Process ticket exchanges, reissues, involuntary and voluntary changes, while adhering to fare rules.
• Manage refunds and cancellation requests effectively and ensure all necessary approvals and calculations are in place.
• Verify and apply correct fares, taxes, surcharges, and penalties.

2. Customer Service:

• Provide a professional, warm, and solution-focused approach when dealing with customers in-person, by phone, or online.
• Assist customers with inquiries about routes, schedules, flight policies, and special service requests.
• Handle complaints or irregularities tactfully, ensuring customer satisfaction and loyalty.

3. Administrative & Reporting:

• Reconcile daily transactions, sales, and report any discrepancies.
• Maintain accurate documentation for all ticketing activities including tickets, EMDs, refunds, and exchanges.
• Work closely with finance and sales teams to ensure end-to-end alignment of transactions.

4. Compliance & Coordination:

• Ensure compliance with Waheguru Travels, IATA, and BSP standards and procedures.
• Follow internal audit requirements and maintain confidentiality of sensitive ticketing data.
• Coordinate with internal departments for group bookings, agent support, and corporate travel management.

Requirements:

• Minimum 4 years of hands-on experience in airline ticketing or a travel agency.
• Proficient in Amadeus GDS (graphical) including ticketing, EMDs, and refund processing.
• Strong knowledge of fare construction, exchange, reissue, and refund procedures.
• Customer-first attitude with excellent communication and interpersonal skills.
• Ability to manage time, multitask, and work independently or in a team environment.
• Understanding of BSP, IATA resolutions, and airline operational workflows.

Why Join Waheguru Travels?

Waheguru Travels is one of the fastest-growing travel management companies with a strong global footprint, present in 40+ countries and expanding.

Official GSA for Uganda Airlines & StayNFly

IATA Aggregated Agent

Proudly Certified & Recognized by:

NANTA (National Association of Nigeria Travel Agencies)

NATOP (Nigeria Association of Tour Operators)

NCAA (Nigerian Civil Aviation Authority)

With Waheguru Travels Nigeria, you're not just working with a travel agency, you're joining a trusted network backed by global expertise, ethical practices, and a commitment to excellence in travel and tourism.

Job Type: Full-time

Pay: ₦150, ₦250,000.00 per month

Expected Start Date: 01/09/2025

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.