362 Temporary Customer Service jobs in Nigeria

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

• Utilizing software, databases, scripts, and tools appropriately.

• Follow communication "Scripts" verbatim when handling different topics.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

• Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

• ND or HND or BSC Degree or Equivalent in relevant course

• Computer Literacy (Mandatory)

• Excellent Communication skills

• Good command of English language (with no distinctive accent)

• Versatile with Software Applications

• Experience in Microsoft Office applications

• Customer Service Skills

• Minimum of 2 years' experience in a similar role.

• Multitasking and teamwork

Location: Ikota-Lekki Axis, Lagos

Responsibilities:

• Responsible for responding to all clients' Inbound calls.

• Addressing complaints and inquiries.

• Manage large amounts of Inbound and Outbound calls.

• Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

• Seize opportunities to Upsell products/services when they arise.

• Build sustainable relationships and engage customers by going the extra mile.

• Keep records of all conversations in the call-center database.

Today

C

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Company Description

CallTel Communications Ltd. is a leading provider of Telephone Answering Service and BPO solutions. Our professional TSRs and CSRs handle tasks such as taking messages, resolving customer concerns, responding to inquiries, and processing orders to ensure our clients' customers receive prompt and efficient service. CallTel's state-of-the-art call center leverages the latest industry technologies to manage extensive call volumes, providing highly customized solutions for each client's unique needs. We pride ourselves on forming personal relationships with our clients, contributing to their growth and profitability.

Job Description:

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.

Utilizing software, databases, scripts, and tools appropriately.

Follow communication "Scripts" verbatim when handling different topics.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.

Perform periodic survey to determine clients' satisfaction with company's services and report feedback to the Operations Manager.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Requirements:

ND or HND or BSC Degree or Equivalent in relevant course

Computer Literacy (Mandatory)

Excellent Communication skills

Good command of English language (with no distinctive accent)

Versatile with Software Applications

Experience in Microsoft Office applications

Customer Service Skills

Minimum of 2 years' experience in a similar role.

Multitasking and teamwork

Location:

Ikota-Lekki Axis, Lagos

Responsibilities:

Responsible for responding to all clients' Inbound calls.

Addressing complaints and inquiries.

Manage large amounts of Inbound and Outbound calls.

Identify customer needs, clarify information, research every issue, provide solutions or alternatives.

Seize opportunities to Upsell products/services when they arise.

Build sustainable relationships and engage customers by going the extra mile.

Keep records of all conversations in the call-center database.

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Customer Service Officer

Location: Nigeria / Dallas, Texas (depending on branch)

Department: Customer Service

Reports To: Customer Service Manager / Operations Manager

Job Summary

The Customer Service Officer is responsible for ensuring excellent service to all customers

of Mama Jones Foods Nigeria and Mama Jones African Market. The role involves handling

customer inquiries, managing orders, resolving complaints, and maintaining accurate

records to enhance customer satisfaction and loyalty.

Key Responsibilities

1. Customer Interaction

• Serve as the first point of contact for customers via phone, email, or in-person.

• Assist customers with placing orders, checking product availability, and providing product

information.

• Gather customer feedback and communicate insights to management.

2. Operational Support

• Coordinate with production, logistics, and sales teams to ensure timely delivery of orders.

• Monitor inventory and inform customers of stock levels.

• Resolve customer complaints or issues promptly, professionally, and courteously.

3. Administrative Duties

• Maintain accurate records of customer interactions and transactions.

• Prepare reports on customer service metrics and feedback.

• Ensure all communications are documented in the company CRM system.

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or related field preferred.

• Previous experience in customer service, especially in food, retail, or FMCG industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Familiarity with CRM software and basic office applications (Word, Excel, etc.).

Key Competencies

• Customer-focused and service-oriented

• Attention to detail and accuracy

• Team player with collaborative mindset

- Ability to work under pressure in a fast-paced environment

Working Conditions

• Full-time,Remote role, will involve weekends.Work is done on a shift rotation basis ,It could be morning ,Evening or weekend shifts .

Job Type: Full-time

Pay: ₦150,000.00 per month

Location:

• Lagos (Preferred)

Expected Start Date: 01/11/2025

Customer Service Representative

Location: Lagos Island (proximity required)

Employment Type: Full-time

Work Model: On-site; hybrid available upon confirmation

Experience: 3–5 years

About the Role

We're seeking a smart, detail-oriented Customer Service Representative who delivers precise, professional support across phone, chat, email, and in-person interactions. You'll help us keep clients delighted while maintaining meticulous records and strict confidentiality.

Key Responsibilities

• Respond to client inquiries via chat, phone, email, and in-person—professionally and on time.

• Resolve client concerns accurately while upholding the firm's standards.

• Collate and maintain data with exceptional attention to detail.

• Keep comprehensive records of all client interactions and service requests.

• Handle confidential client information with discretion.

• Collaborate with legal and administrative teams to ensure seamless service delivery.

Requirements

• 3–5 years' experience in a client-facing customer service role (professional services experience is a plus).

• Strong written and verbal communication skills.

• High accuracy and organization; comfortable managing multiple requests at once.

• Proficiency with email tools and basic office software (e.g., Google Workspace or MS Office); familiarity with CRM/helpdesk tools is an advantage.

• Integrity and respect for confidentiality.

• Ability to work from Lagos Island (proximity is mandatory).

Send CV to

Position:
Customer Service Representative

Work Mode:
Hybrid (on-site + remote)

Location:
Lagos, Nigeria

Salary Range:
₦120,000 – ₦150,000

As a
Customer Service Representative
at
29Workshop
, you will be the vital link between our customers and our technical team. You'll manage appointments, explain services clearly, provide transparent cost estimates, and guide customers through a smooth end-to-end service journey. Your ultimate goal is to build trust, deliver outstanding service, and ensure every customer feels valued and informed.

Key Responsibilities

• Serve as the primary point of contact, engaging with customers through the app, phone, email, and WhatsApp.
• Schedule, manage, and confirm service appointments efficiently using our booking system.
• Collaborate with technicians to understand vehicle issues and communicate them clearly to customers.
• Prepare detailed service estimates and cost breakdowns to ensure transparency.
• Process invoices, payments, and manage all related documentation with accuracy.
• Provide proactive updates on service progress, delays, or additional repair needs, securing customer approvals when required.
• Maintain detailed records of customer interactions, vehicle history, and services in the database.
• Handle complaints with empathy and professionalism, escalating to the Operations Manager when needed.
• Follow up with customers after service completion to ensure satisfaction and build loyalty.
• Stay updated on our services, promotions, and basic automotive knowledge.

Requirements & Qualifications

• Education:
  Minimum OND/HND (Business Administration or Marketing preferred).
• Experience:
  2–3 years in customer service (automotive industry experience is an advantage).
• Communication:
  Exceptional spoken and written English, with the ability to simplify technical terms.
• Technical and Admin Skills:
  Strong computer literacy, proficiency in Microsoft Office Suite, and experience with CRM software.
• Personal Qualities:
  Patience, empathy, professionalism, reliability, honesty, and the ability to multitask in a fast-paced environment.

How to Apply

If this role excites you, send your
CV and Cover Letter
(detailing why you are the right fit for 29Workshop) to:

Subject Line: Customer Service Representative Application

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Join the Dimaps Team

Over 50 Years of Powering Lagos – Now Expanding into the Future

We are growing and looking for passionate, proactive individuals to join our innovative team at Dimaps, a trusted brand in automotive batteries and solar energy (Green Force).

Active on social media and willing to support company campaigns.

Sales Representative / Customer Service Officer

Location: Lagos and Abuja

Role Overview:

This role involves attending to walk-in and online customers, promoting products (automotive batteries and solar solutions), managing leads, and ensuring a top-tier customer experience.

Responsibilities:

Attend to customers across all platforms (in-person, WhatsApp, Facebook, Instagram)

Upsell and cross-sell products and services

Build and maintain client relationships

Track leads and follow up till conversion

Represent the brand at roadshows or events when needed

Requirements:

OND/HND/B.Sc.

Excellent communication and interpersonal skills

Tech-savvy with knowledge of social media platforms

Basic computer proficiency (email, Excel, CRM tools, etc.)

Smart, presentable, and customer-oriented

Compensation:

Sales/Customer Service- Basic Salary

(plus commissions and performance bonuses)

At Dimaps, we believe every team member is a brand ambassador. We're building legacies and launching into the future with innovation. Join us and be part of something truly impactful

For enquiries you can also send whatsapp to

Our Client in Trade Fair is in need of a Customer Service Representative, you will be responsible for ensuring customers have a smooth and satisfying shopping experience both in-store and online. You will handle inquiries, provide product information, assist with sales, and maintain strong relationships with customers.

Key Responsibilities:

• Greet and attend to customers in a professional and friendly manner.
• Provide accurate information about products, prices, and promotions.
• Handle customer inquiries via phone, social media, and in-store.
• Assist in processing orders, invoicing, and ensuring timely deliveries.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Record and escalate customer complaints or issues to management.
• Support sales operations and ensure the store is organized and well-presented.
• Maintain accurate customer records and reports.

Job Requirements:

• Minimum of SSCE / OND / HND or equivalent qualification.
• 1–2 years of customer service or sales experience (preferably in retail or hair/beauty industry).
• Excellent communication and interpersonal skills.
• Ability to use basic computer applications and social media platforms.
• Strong attention to detail and organizational skills.
• Friendly, patient, and able to work under pressure.
• Must be reliable, punctual, and have a good attitude to work.

Job Type: Full-time

CUSTOMER SERVICE REPRESENTATIVE

Location: (Ghana/Nigeria/Kenya) – Hybrid

Type: Part-time / Full-time

About the Role:

We're looking for a confident, proactive Customer Service Representative who excels at building relationships and delivering exceptional support to global clients. This role is about being innovative, nimble, and smart—resolving client inquiries efficiently while enhancing engagement and overall satisfaction.

What You'll Do:

Client Support & Interaction

• Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.
• Resolve customer issues quickly and effectively, ensuring a positive experience.
• Maintain accurate and up-to-date records of client interactions and transactions.

Problem Solving & Process Improvement

• Identify recurring issues and provide smart, creative solutions.
• Suggest process improvements to enhance client satisfaction and operational efficiency.
• Collaborate with internal teams to address complex or escalated concerns.

Communication & Relationship Management

• Communicate clearly and professionally with clients from diverse cultural and geographic backgrounds.
• Build strong rapport and trust, ensuring clients feel valued and supported.
• Anticipate client needs and proactively offer solutions or guidance.

What You Bring:

• Bachelor's degree in Business, Communications, Marketing, or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability, curiosity, and attention to detail.
• Agile and adaptable, able to manage multiple priorities under pressure.
• Comfortable engaging with clients and collaborating across teams.
• Previous customer service experience is a plus, but willingness to learn is essential.

Why Join Us?

• Gain hands-on experience working with global clients.
• Develop professional skills in communication and client engagement.
• Be part of a supportive, growth-oriented team that values innovation and nimbleness.

Future Moves Recruitment Agency Limited (FMR Agency) - Our client, a Real Estate Company, is recruiting a well experienced and competent candidate to fill the position below:

Job Position: Customer Service Representative (Sales Representative)

Job Location: Bodija, Ibadan - Oyo

Employment Type: Full-time

Work Schedule: Monday–Friday (9:00 AM – 6:00 PM), Saturday (9:00 AM – 5:00 PM)

Job Sector: Gadgets & Electronics

About the Role

• We are seeking a customer-focused and detail-oriented Sales Representative/Customer Service Officer to join our team. The ideal candidate will be responsible for attending to walk-in customers, managing stock, and ensuring excellent customer experiences both in-store and over the phone. This role also requires close collaboration with the social media/content team to align offline sales with online promotions.

Key Responsibilities

• Attend to walk-in customers and guide them through their purchases.
• Provide excellent customer service to both in-store and phone inquiries.
• Inspect and verify the condition of new stock upon arrival.
• Arrange stock and maintain display shelves in line with company standards.
• Maintain accurate inventory and stock level records.
• Ensure proper handling and storage of electronics and accessories.
• Collaborate with the social media/content team to align sales with online campaigns.
• Monitor stock to prevent mismanagement or loss.

Requirements

• Minimum of National Diploma (ND) or equivalent.
• 2–3 years of proven experience in sales, customer service, or inventory management.
• Strong communication and interpersonal skills.
• Basic computer literacy.
• Trustworthy, reliable, and detail-oriented.
• Ability to multitask and work in a fast-paced environment.
• Must live in Bodija or it environ.

Compensation

N100,000 Monthly

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.