16 Telephone Support jobs in Nigeria
Call Center Agent
Ikeja
Non-Governmental Organisation (NGO)
Posted 2 days ago
Job Viewed
Job Description
Arogi Trauma Care Foundation is a Not-For Profit Organization in Lagos, Nigerian, that provide free psychotherapy and counselling for people who are navigating some form of emotional challenges or the other. These include various forms of traumatic experiences which may have been due to loss of love one, relationship problems, loss of means of livelihood, campus stress, just to mention a few. We also engage in various forms of mental health advocacy both physically and online to improve mental health awareness in the society.
br>
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Ikeja, Lagos br>Employment Type: Full-time
Job Overview
We are seeking enthusiastic and motivated individual to join our call center team.
s Call Center Agent in our NGO setting, you will be responsible for handling incoming calls from individuals seeking support, providing empathetic listening, and facilitating connections with our team of therapists.
Additionally, you will have the opportunity to participate in community outreach initiatives to raise awareness and promote our services.
Key Responsibilities
Promptly and compassionately respond to incoming calls, demonstrating professionalism, maintaining a positive, empathetic, and patient attitude with clients.
Evaluate callers' requirements to ascertain the best course of action, including facilitating connections with therapists for additional support as needed.
Foster close collaboration among therapists to ensure seamless service delivery and effective follow-up with callers.
Providing accurate information about services and policies as well as resolving client issues effectively and politely.
Ensuring client satisfaction by following up where necessary and escalating complex cases to the appropriate department.
Thoroughly document call specifics and maintain accurate records and reports within our database system.
Uphold strict confidentiality and ethical standards in managing confidential information and safeguarding caller’s confidentiality. < r> P rticipate in community outreach initiatives to raise awareness about mental health, reduce stigma, and promote our services.
Exemplifying leadership and ability to work autonomously when necessary.
Requirements
Bachelor's Degree or equivalent qualification required
1 - 2 years experience in similar role
Excellent communication and interpersonal skills, with the ability to provide empathetic listening and support to individuals in distress
Ability to remain calm and composed in high-pressure situations and demonstrate resilience in dealing with emotionally challenging calls
Ability to work in a fast-paced environment, handling multiple calls and priorities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Previous experience in call center role is an added advantage.
Remuneration
Attractive and based on experience.
Application Closing Date
7th September, 2025.
How to Apply
Interested and qualified candidates should send their Resume to: using the job title as the subject of the mail.
br>
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Ikeja, Lagos br>Employment Type: Full-time
Job Overview
We are seeking enthusiastic and motivated individual to join our call center team.
s Call Center Agent in our NGO setting, you will be responsible for handling incoming calls from individuals seeking support, providing empathetic listening, and facilitating connections with our team of therapists.
Additionally, you will have the opportunity to participate in community outreach initiatives to raise awareness and promote our services.
Key Responsibilities
Promptly and compassionately respond to incoming calls, demonstrating professionalism, maintaining a positive, empathetic, and patient attitude with clients.
Evaluate callers' requirements to ascertain the best course of action, including facilitating connections with therapists for additional support as needed.
Foster close collaboration among therapists to ensure seamless service delivery and effective follow-up with callers.
Providing accurate information about services and policies as well as resolving client issues effectively and politely.
Ensuring client satisfaction by following up where necessary and escalating complex cases to the appropriate department.
Thoroughly document call specifics and maintain accurate records and reports within our database system.
Uphold strict confidentiality and ethical standards in managing confidential information and safeguarding caller’s confidentiality. < r> P rticipate in community outreach initiatives to raise awareness about mental health, reduce stigma, and promote our services.
Exemplifying leadership and ability to work autonomously when necessary.
Requirements
Bachelor's Degree or equivalent qualification required
1 - 2 years experience in similar role
Excellent communication and interpersonal skills, with the ability to provide empathetic listening and support to individuals in distress
Ability to remain calm and composed in high-pressure situations and demonstrate resilience in dealing with emotionally challenging calls
Ability to work in a fast-paced environment, handling multiple calls and priorities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Previous experience in call center role is an added advantage.
Remuneration
Attractive and based on experience.
Application Closing Date
7th September, 2025.
How to Apply
Interested and qualified candidates should send their Resume to: using the job title as the subject of the mail.
This advertiser has chosen not to accept applicants from your region.
0
Call Center Manager Job at Mark Calthers Consulting Limited
Lagos, Lagos
Mark Calthers Consulting
Posted today
Job Viewed
Job Description
Mark Calthers Consulting Limited (MCC) is a Management Consulting firm with a broad spectrum of consulting services, from visioning and strategy to detailed design, from implementation and capacity building to realizing and sustaining value. We also provide a unique blend of Business Consulting in supporting our clients to pursue growth, address specific operational issues, reshape a part of their organization or recast their entire business.
We are recruiting to fill the position below:
…
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
Lagos, Lagos
New Tech
Posted 11 days ago
Job Viewed
Job Description
- Deploy and manage Dockerized Laravel/Python web apps on Azure App Service or VMs
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
This advertiser has chosen not to accept applicants from your region.
2
Technical Support officer (Mechanical /Electrical)
Lagos, Lagos
Imagelinks West Africa Ltd
Posted 20 days ago
Job Viewed
Job Description
- Work with the project engineer to supervise and monitor the maintenance and repair of extinguishers and equipment and ensure that the - maintenance and repair work is carried out promptly and efficiently.
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
This advertiser has chosen not to accept applicants from your region.
3
Technical Customer Support Officer
Estuary Business Solution Ltd
Posted 6 days ago
Job Viewed
Job Description
You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
5
Customer service Rep
LEAPSOFT
Posted 6 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 12 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
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