329 Technical Support Manager jobs in Nigeria

Today

J

Port Harcourt & Rivers State Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Executive level
• Experience Length : 10 years

JOB TITLE: Technical Support Manager – Field Services

JOB LOCATION: Port Harcourt, Rivers

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Job Details

• Siemens Energy is seeking a Technical Support Manager – Field Service to join our team.
• This role involves supporting high-profile customers across Nigeria, West Africa, and Africa.
• The successful candidate will provide first-level engineering and technical support for control systems, package, and mechanical-related issues to both internal and external customers.
  This includes developing work-packs/procedures for all outages and projects.

Responsibilities

• Provide technical support expertise for control systems, package, and mechanical issues.
• Develop work-packs and procedures for outages and projects.
• Analyze problems and provide professional guidance in resolving issues.
• Occasionally travel to provide onsite technical support.
• Ensure compliance with company and customer EHS policies.
• Provide 1st line support to field service engineers during shutdowns and projects.
• Manage the creation and preparation of work-packs for field service engineers.
• Provide 24-hour support functionality via an out-of-hours support hotline.
• Implement processes for report approvals and design changes.
• Maintain technical libraries, share-drives, and knowledge databases.
  Interact with the service engineering department to optimize procedures.

Project Role

• Deliver major specialist tasks on time and within budget.
• Support major projects and control assigned specialist tasks and manpower.
• Coordinate complex troubleshooting activities.
• Contribute to the development of methods and technical policies.
  Generate new business opportunities.

Customer Liaison & Communication

• Communicate technical issues with clarity and precision.
  Liaise with internal customers (PCC, Market Support, Management, Engineering) and external customers (end users, suppliers, regional entities).

Complexity Of Work

• Perform complex technical tasks in rotating equipment.
• Understand and coordinate a range of technical activities.
  Contribute original thought and new insights into difficult issues.

Responsibility

• Provide technical knowledge and information within the field.
• Contribute to field engineers' training, technical audits, work planning, strategic development, and Health & Safety.
  Generate technical procedures and reports for customers.

Requirements

• University degree in Electrical, Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
• Working towards or has COREN status.
• Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
  A master's degree in engineering is an added advantage.

Technical Knowledge & Experience

• Controls System and Mechanical Engineer with over 10 years of experience.
• Proven technical expertise in rotating equipment.
• Proficiency in MS Office tools, including MS Projects.
• High awareness of commercial and market considerations.
• Graduate-level competency across a range of engineering subjects.
• Experience in decision-making and technical judgment.
  Ability to develop new approaches and strategic acumen.

Skills

• Understand control systems, engine, and compressor mechanical systems.
• Diagnose related problems and interface with product lead centers.
• Provide support to customers' field staff and PCC through the Service Help Desk.
  Communicate effectively and work clearly under pressure.

How To Apply

To apply for the ongoing Siemens job recruitment, visit the job APPLICATION PORTAL to submit your application

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Overview
We're seeking a Technical Support L2 Manager to lead the Level 2 (L2) technical support team, responsible for resolving complex technical issues escalated from Level 1 (L1) support. This role ensures high-quality service delivery, manages escalations, and collaborates with engineering, product, and infrastructure teams to maintain system reliability and customer satisfaction. The ideal candidate combines strong technical expertise with leadership and process optimization skills.

At
TeKnowledge
, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities

• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
• Develop and refine support processes, escalation protocols, and knowledge base articles.
• Implement automation and monitoring tools to improve support efficiency.
• Conduct root cause analysis and implement preventive measures.
• Provide regular updates to leadership on support trends, risks, and improvement initiatives.
• Communicate effectively with internal teams and external clients during critical incidents.
• Participate in change management and release planning to ensure support readiness.

Qualifications
Education & Certifications

• 4-year Information Science, Information Technology, Computer Science, or Engineering degree.
• ITIL Foundation or Managing Professional.
• Microsoft Certified: Azure Administrator Associate.
• CompTIA Linux+ or LPIC-1 (for Linux environments).
• Cisco Certified Network Associate (CCNA/CCNP) (for networking fundamentals).
• ServiceNow Certified System Administrator (or Jira Service Management Certification).
• Certified Problem and Incident Manager (CPIM) (for incident and escalation management).
• Certified Technical Support Professional (CTSP) (optional, for support leadership validation).

Experience & Skills

• Minimum of 10+ years of experience in technical support, with at least 3 years in a leadership role.
• Strong understanding of IT support tiers (L1 –L3), incident management, and service delivery.
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• SAS AML /SFM Solution Training / Certification.

• Software skills, including:

• Java Application Runtime & Architecture

• Understanding of Java APIs
• Frameworks such as Spring Boot
• Application Server Monitoring
• API Management and Observability
• API Gateway
• Error handling and logging patterns

• API-level Logging and Tracing

• Familiarity with Windows/Linux environments, networking, databases, and cloud platforms.

• Hands-on experience in managing and leading IT Operations in a multi-country environment.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Experience in regulated industries (e.g., FinTech) is a plus.
• Entrepreneurial spirit, self-driven, and ability to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-Africa multicultural experience is advantageous.
• IT operations SLA management expertise.

Overview:

We're seeking a Technical Support L2 Manager to lead the Level 2 (L2) technical support team, responsible for resolving complex technical issues escalated from Level 1 (L1) support. This role ensures high-quality service delivery, manages escalations, and collaborates with engineering, product, and infrastructure teams to maintain system reliability and customer satisfaction. The ideal candidate combines strong technical expertise with leadership and process optimization skills.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities:

• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
• Develop and refine support processes, escalation protocols, and knowledge base articles.
• Implement automation and monitoring tools to improve support efficiency.
• Conduct root cause analysis and implement preventive measures.
• Provide regular updates to leadership on support trends, risks, and improvement initiatives.
• Communicate effectively with internal teams and external clients during critical incidents.
• Participate in change management and release planning to ensure support readiness.

Qualifications:

Education & Certifications

• 4-year Information Science, Information Technology, Computer Science, or Engineering degree.
• ITIL Foundation or Managing Professional.
• Microsoft Certified: Azure Administrator Associate.
• CompTIA Linux+ or LPIC-1 (for Linux environments).
• Cisco Certified Network Associate (CCNA/CCNP) (for networking fundamentals).
• ServiceNow Certified System Administrator (or Jira Service Management Certification).
• Certified Problem and Incident Manager (CPIM) (for incident and escalation management).
• Certified Technical Support Professional (CTSP) (optional, for support leadership validation).

Experience & Skills

• Minimum of 10+ years of experience in technical support, with at least 3 years in a leadership role.
• Strong understanding of IT support tiers (L1–L3), incident management, and service delivery.
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• SAS AML /SFM Solution Training / Certification.

• Software skills, including:

• Java Application Runtime & Architecture

• Understanding of Java APIs
• Frameworks such as Spring Boot
• Application Server Monitoring
• API Management and Observability
• API Gateway
• Error handling and logging patterns
• API-level Logging and Tracing
• Familiarity with Windows/Linux environments, networking, databases, and cloud platforms.
• Hands-on experience in managing and leading IT Operations in a multi-country environment.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Experience in regulated industries (e.g., FinTech) is a plus.
• Entrepreneurial spirit, self-driven, and ability to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-Africa multicultural experience is advantageous.
• IT operations SLA management expertise.

Today

S

Lagos Full Time

Recruitment Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Location: Ikeja (Office-based)

Salary: 150,000 Base + OTE up to 200,000/month

Employment Type: Full-time (Monday - Friday)

About Our Client

Our client, Nigerias first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients homes and workplaces. The companys mission is to democratize access to quality medical testing, with a vision to become Africas leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.

Role Summary

The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.

Key Responsibilities

• Handle customer calls, inquiries, and service bookings.
• Coordinate schedules for phlebotomists and field staff.
• Maintain accurate records of clients and transactions.
• Monitor service delivery quality and provide feedback.
• Resolve customer complaints in a timely manner.
  Collaborate with cross-functional teams to improve client satisfaction.

Qualifications

• OND/HND/B.Sc. in Business Administration, Operations, or related field.
• Minimum 2 years experience in customer service, operations, or administration.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in MS Office, CRM systems, and digital tools.
  Strong communication and people management skills.

Benefits

• Competitive base salary with performance bonuses.
• Health benefits and professional training opportunities.
• Monday-Friday work schedule.
  Structured career progression in service delivery and operations.

How To Apply

Interested and qualified candidates are invited to send their CV and a cover letter (stating their relevant experience and availability) to:

Subject Line: Application Service Delivery/Customer Service Executive (Ikeja)

Only shortlisted candidates will be contacted for interviews.

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Today

S

Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Location: Lekki, Lagos, Nigeria

Experience:2-4 years

Employment Type: Full Time

Net Monthly Salary: 250,000

*Job Summary:*

We are seeking a customer-focused and results-driven Customer Service Delivery Executive to ensure excellent service delivery to our clients. The successful candidate will be responsible for coordinating field sales operations, providing post-sales support, and ensuring timely resolution of client inquiries and complaints.

*Responsibilities:*

• Provide exceptional customer service to clients
• Coordinate field sales operations and ensure seamless delivery of services
• Respond to client inquiries and resolve complaints in a timely and professional manner
• Track and analyze customer feedback to identify areas for improvement
• Collaborate with internal teams to ensure customer satisfaction
  Develop and maintain strong relationships with clients

Requirements

• 2-4 years of experience in customer service or service delivery
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment
  Proficient in Microsoft Office Suite and CRM systems

Benefits

• Competitive salary
• Health insurance
• Pension contributions
• Opportunities for career growth and development
  Supportive team environment

If you're passionate about delivering exceptional customer service and have a track record of success in service delivery, we'd love

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Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below:

Job Position: Service Delivery Officer

Job Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

• We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team's activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings and propose improvements.

Job Requirements

• B.Sc / BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Note: Only qualified candidates will be considered.

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

We are recruiting to fill the position below:

Job Position: Service Delivery Officer

Job Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Summary

• We are looking for an experienced and well-organized ServiceDelivery Officer to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team's activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings and propose improvements.

Job Requirements

• B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Skills:

• Negotiation : Ability to negotiates deals
• Collaboration: Ability to act as a middleman between end user and the technical team
• Documentation: Ability to document transactions and installations materials
• Attention to details: Ability to listen, organize and follow up with prospect request.
• Reporting: Proficiency in excel
• Good communication skill and ability to work under pressure.

Method of Application

Interested and qualified candidates should send their CV to: using "Service Delivery Officer" as the subject of the email.

Today

Lagos Full Time

IT & Telecoms NGN 75, ,000

Easy Apply

As a Service Delivery Officer, you will serve as the primary on-site and virtual liaison between our customers and our internal teams. You'll ensure smooth operations, uphold SLAs, and deliver exceptional customer experiences through hands-on support, training, and proactive issue resolution. Your keen eye for operational pain points will feed directly into product enhancements that deliver measurable business value. We encourage candidates in the above-listed locations in Lagos state to apply.

• Minimum Qualification : Degree
• Experience Level : Internship & Graduate
• Experience Length : No Experience/Less than 1 year

Responsibilities:

Customer Operations & Support:

• Provide day-to-day IT and application support for end users, troubleshooting issues, and coordinating with technical teams to ensure rapid resolution.
• Conduct hands-on training and "handholding" sessions for new and existing users, ensuring they achieve proficiency with our solutions.
  Act as the on-site ambassador of our brand—dressing and presenting professionally in all client interactions.

Service Delivery & SLA Management:

• Monitor and manage Service Level Agreement (SLA) performance, escalating and resolving breaches in collaboration with cross-functional stakeholders.
  Track customer satisfaction metrics, identify trends, and recommend process improvements to consistently exceed expectations.

Operational Excellence & Product Feedback:

• Observe and document operational pain points in the field; translate these into actionable insights for product and engineering teams.
  Propose feature enhancements and process optimizations that deliver clear economic benefits for our products and customers.

Client Engagement & Communication:

• Confidently lead customer meetings and status reviews on behalf of the organization, presenting updates, roadmaps, and next steps.
  Cultivate a "customer is king" mindset, balancing empathy with professionalism to build trust and long-term relationships.

Foundational Project & Product Practices:

• Apply project-management and product-management principles to coordinate deliverables, update stakeholders, and track progress.
• Assist with documentation of functional requirements and acceptance criteria
  for small-scale enhancements and pilots.

Requirements:

• 0–2 years of hands-on experience in customer operations, IT support, or service delivery within a technology environment.
• Corpers members who meet the requirements are strongly advised to apply
• Demonstrated ability to train and support users of enterprise-grade applications.
• Solid understanding of SLA frameworks and the discipline to enforce and report on them.
• Strong communication skills, both verbal and written, with confidence to represent the company in client forums.
• Professional appearance and demeanor, with the ability to build rapport at all organizational levels.
• Analytical mindset with the knack for identifying operational inefficiencies and translating them into product improvement opportunities.
  Basic familiarity with project-management workflows (e.g., task tracking, status reporting) and product iteration cycles.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Prior exposure to identity, biometrics, or digital-transformation projects.
• Experience working with government or large enterprise clients.
  Certification or coursework in IT service management (ITIL), project management (e.g., CAPM), or product fundamentals.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for career growth into senior service delivery, operations management, or product roles.
• A collaborative, innovative culture working with cutting-edge identity and digital transformation technologies.
  The chance to make a direct impact on customer success and product evolution.

Remuneration: Corpers: NGN 85,000, Entry level: NGN 150,000

As Service Delivery Manager, you will lead our service delivery operations, ensuring clients receive excellent care and support. You will oversee operations, ensure client satisfaction, and manage a dynamic team to deliver outstanding results, leading with service excellence.

Experience:

Minimum of 2 years of experience in care service delivery, patient care coordination, or healthcare administration. Familiarity with care plan development, compliance monitoring, and shift scheduling. Strong knowledge of service user needs, referral management, and compliance regulations. Experience in handling on-call management and care coordination. Professional Membership: Membership in healthcare compliance, patient care, or social work professional bodies is an added advantage.

Must Have:

Degree in Healthcare, Business Admin, or related field 5+ years in service delivery/operations Strong leadership, communication & problem-solving skills

Job Type: Full-time