4 Technical Support Manager jobs in Nigeria
Project Technical Assistance
Lagos, Lagos
Fairtex Group
Posted today
Job Viewed
Job Description
Responsibilities:
• Assists and advise Project Manager in providing administrative service related to the assigned project personnel. br>• upervises and coordinates activities of administration engaged in the assigned project. < r>• P epares materials required for correspondence, business meeting and appointments for Project Manager. < r>• P ovide necessary service for communication from and for Project Manager. < r>• P ovide support and assistance to all project and engineering personnel as required. < r>• M intain key project Milestone KPI visualisation. < r>• D velop and maintains standard filing system and record filing process. < r>• I plements and maintain administration system in office to the standard administration guidance. < r>• M intain, control and record stock and usage of office equipment and supplies which are needed by personnel. < r>• P oduce and provide all data of personnel, correspondence, administration, and other required data. < r>• R sponsibility for coordination and booking of travel/logistics. < r>
He/She shall meet the following requirements:
• E gineering degree with a minimum 6 years’ experience.
• D monstrated proficiency in computer skills, including typing and use of Microsoft Office Products. < r>• T is post requires a self-starter, ability to work with minimal supervision and possessing the ability to communicate well and interact. < r>• A ility to deal with multiple, often conflicting, goals and priorities. < r>• D monstrated effectiveness in driving change. < r>• S rong interpersonal skills – able to influence and develop relationships across disciplines and culture, be comfortable coaching and motivating others, and delivering through others.
• V lues and is open to listening to stakeholders’ perspectives, maintain composure under pressure while providing clear and decisive leadership.
• Assists and advise Project Manager in providing administrative service related to the assigned project personnel. br>• upervises and coordinates activities of administration engaged in the assigned project. < r>• P epares materials required for correspondence, business meeting and appointments for Project Manager. < r>• P ovide necessary service for communication from and for Project Manager. < r>• P ovide support and assistance to all project and engineering personnel as required. < r>• M intain key project Milestone KPI visualisation. < r>• D velop and maintains standard filing system and record filing process. < r>• I plements and maintain administration system in office to the standard administration guidance. < r>• M intain, control and record stock and usage of office equipment and supplies which are needed by personnel. < r>• P oduce and provide all data of personnel, correspondence, administration, and other required data. < r>• R sponsibility for coordination and booking of travel/logistics. < r>
He/She shall meet the following requirements:
• E gineering degree with a minimum 6 years’ experience.
• D monstrated proficiency in computer skills, including typing and use of Microsoft Office Products. < r>• T is post requires a self-starter, ability to work with minimal supervision and possessing the ability to communicate well and interact. < r>• A ility to deal with multiple, often conflicting, goals and priorities. < r>• D monstrated effectiveness in driving change. < r>• S rong interpersonal skills – able to influence and develop relationships across disciplines and culture, be comfortable coaching and motivating others, and delivering through others.
• V lues and is open to listening to stakeholders’ perspectives, maintain composure under pressure while providing clear and decisive leadership.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 4 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
1
Technical Customer Support Officer
Estuary Business Solution Ltd
Posted 6 days ago
Job Viewed
Job Description
You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 62 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
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