107 Technical Support Leader jobs in Nigeria

Overview
We're seeking a Technical Support L2 Manager to lead the Level 2 (L2) technical support team, responsible for resolving complex technical issues escalated from Level 1 (L1) support. This role ensures high-quality service delivery, manages escalations, and collaborates with engineering, product, and infrastructure teams to maintain system reliability and customer satisfaction. The ideal candidate combines strong technical expertise with leadership and process optimization skills.

At
TeKnowledge
, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities

• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
• Develop and refine support processes, escalation protocols, and knowledge base articles.
• Implement automation and monitoring tools to improve support efficiency.
• Conduct root cause analysis and implement preventive measures.
• Provide regular updates to leadership on support trends, risks, and improvement initiatives.
• Communicate effectively with internal teams and external clients during critical incidents.
• Participate in change management and release planning to ensure support readiness.

Qualifications
Education & Certifications

• 4-year Information Science, Information Technology, Computer Science, or Engineering degree.
• ITIL Foundation or Managing Professional.
• Microsoft Certified: Azure Administrator Associate.
• CompTIA Linux+ or LPIC-1 (for Linux environments).
• Cisco Certified Network Associate (CCNA/CCNP) (for networking fundamentals).
• ServiceNow Certified System Administrator (or Jira Service Management Certification).
• Certified Problem and Incident Manager (CPIM) (for incident and escalation management).
• Certified Technical Support Professional (CTSP) (optional, for support leadership validation).

Experience & Skills

• Minimum of 10+ years of experience in technical support, with at least 3 years in a leadership role.
• Strong understanding of IT support tiers (L1 –L3), incident management, and service delivery.
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• SAS AML /SFM Solution Training / Certification.

• Software skills, including:

• Java Application Runtime & Architecture

• Understanding of Java APIs
• Frameworks such as Spring Boot
• Application Server Monitoring
• API Management and Observability
• API Gateway
• Error handling and logging patterns

• API-level Logging and Tracing

• Familiarity with Windows/Linux environments, networking, databases, and cloud platforms.

• Hands-on experience in managing and leading IT Operations in a multi-country environment.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Experience in regulated industries (e.g., FinTech) is a plus.
• Entrepreneurial spirit, self-driven, and ability to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-Africa multicultural experience is advantageous.
• IT operations SLA management expertise.

Overview:

We're seeking a Technical Support L2 Manager to lead the Level 2 (L2) technical support team, responsible for resolving complex technical issues escalated from Level 1 (L1) support. This role ensures high-quality service delivery, manages escalations, and collaborates with engineering, product, and infrastructure teams to maintain system reliability and customer satisfaction. The ideal candidate combines strong technical expertise with leadership and process optimization skills.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You'll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities:

• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
• Develop and refine support processes, escalation protocols, and knowledge base articles.
• Implement automation and monitoring tools to improve support efficiency.
• Conduct root cause analysis and implement preventive measures.
• Provide regular updates to leadership on support trends, risks, and improvement initiatives.
• Communicate effectively with internal teams and external clients during critical incidents.
• Participate in change management and release planning to ensure support readiness.

Qualifications:

Education & Certifications

• 4-year Information Science, Information Technology, Computer Science, or Engineering degree.
• ITIL Foundation or Managing Professional.
• Microsoft Certified: Azure Administrator Associate.
• CompTIA Linux+ or LPIC-1 (for Linux environments).
• Cisco Certified Network Associate (CCNA/CCNP) (for networking fundamentals).
• ServiceNow Certified System Administrator (or Jira Service Management Certification).
• Certified Problem and Incident Manager (CPIM) (for incident and escalation management).
• Certified Technical Support Professional (CTSP) (optional, for support leadership validation).

Experience & Skills

• Minimum of 10+ years of experience in technical support, with at least 3 years in a leadership role.
• Strong understanding of IT support tiers (L1–L3), incident management, and service delivery.
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• SAS AML /SFM Solution Training / Certification.

• Software skills, including:

• Java Application Runtime & Architecture

• Understanding of Java APIs
• Frameworks such as Spring Boot
• Application Server Monitoring
• API Management and Observability
• API Gateway
• Error handling and logging patterns
• API-level Logging and Tracing
• Familiarity with Windows/Linux environments, networking, databases, and cloud platforms.
• Hands-on experience in managing and leading IT Operations in a multi-country environment.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Experience in regulated industries (e.g., FinTech) is a plus.
• Entrepreneurial spirit, self-driven, and ability to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-Africa multicultural experience is advantageous.
• IT operations SLA management expertise.

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Position: Electrical Support Manager

Job Location: Apapa, Lagos

Purpose

• To ensure effective collaboration between FMN Electrical team and HFMP Electrical unit, in handling the installation and maintenance services of electrical systems at the site, to enhance productivity within the company.

The Job

• Manage the delivery of electrical projects in HFMP to meet the desired specifications and agreed timeline.
• Troubleshooting major electrical system failure and equipment malfunction.
• Plan and schedule maintenance of electrical systems and machinery.
• Ensure all electrical maintenance work is done in a safe working environment following safety regulations
• Design and modify electrical systems to meet specified requirements in accordance with IET regulations.
• Supervise the maintenance/repair of medium voltage(11kv) switchgears.
• Carry out required testing of electrical systems prior to commissioning.
• Develop electrical equipment inspection program.
• Manage equipment within budget and time schedule in accordance with company policies and procedures.

Requirements

Qualification:

• B.Eng. / HND Electrical Engineering.

Experience:

• Seven years of experience in a similar role.

The Person Must:

• Have outstanding interpersonal and communication skills, both verbal and written.
• Ability to read and interpret technical documents and schematics.
• Be able to thrive in a collaborative, fast-paced environment.
• Have strong analytical skills with exceptional technological knowledge.
• Pay keen attention to details and critical thinking skills.

Today

A

Lagos Full Time

Confidential

• Minimum Qualification :

Operations Support Manager – Autogirl

Location: Lagos, Nigeria

Salary: ₦200,000 per month

Autogirl, Nigeria's leading vehicle rentals marketplace, is looking for an Operations Support Manager to oversee and optimize our operations across drivers, hosts, vehicles, and customer coordination. This role is crucial to ensuring smooth daily execution, high-quality customer experiences, and operational excellence.

Key Responsibilities

• Operations Oversight & Coordination
• Manage daily bookings, driver assignments, and host coordination.
• Ensure accurate records across booking sheets, trackers, and reports.
• Monitor and oversee fueling processes, PetroApp, and vehicle readiness.
• Customer & Vehicle Coordination
• Collaborate with Customer Support to allocate vehicles and drivers.

• Ensure fair distribution of bookings among hosts.
  Troubleshoot booking conflicts, vehicle shortages, or driver issues.

• Team Leadership & Development

• Supervise the operations support team and ensure SOP compliance.

• Conduct training, weekly meetings, and one-on-one coaching.
  Provide feedback, manage performance, and resolve disputes.

• Reporting & Performance Tracking

• Prepare weekly and monthly operations reports.

• Track KPIs such as booking fulfillment, driver punctuality, and customer satisfaction.
  Escalate unresolved issues promptly with full documentation.

• Process Improvement & Compliance

• Streamline workflows and integrate feedback for better efficiency.

• Maintain compliance with company policies and legal standards.
  Lead process improvements and ensure accurate documentation.

Requirements

• Proven experience in operations management or fleet/logistics coordination .

Strong organizational and leadership skills.

Ability to manage multiple teams and stakeholders under pressure.

Excellent communication and reporting skills.

Familiarity with vehicle operations, bookings, or ride-hailing platforms is a plus.

What We Offer

• A competitive monthly salary of ₦200,000 .

The opportunity to work with Nigeria's largest vehicle rentals marketplace.

A fast-paced, innovative environment driving the future of mobility.

How to Apply:

Send your CV and a brief cover letter to with the subject: Operations Support Manager Application.

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We are an
iGaming
company with over three years of experience and a team of more than 1300+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.

The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Your responsibilities:

• Respond to client inquiries via chat and ticket system — quickly, professionally, and in a friendly tone
• Consult on platform features, technical, and financial questions
• Meet service speed standards: first response — under 30 seconds, reply intervals — under 60 seconds
• Achieve CSAT scores of 80%+ and QA scores of 94%+
• Share client feedback with the management team for process improvement
• Continuously improve knowledge of the product and support processes

Work schedule:

• 2/2 shift system — 2 days on, 2 days off
• 12-hour shifts (day and night)

You're a good fit if you:

• Have experience in customer support (experience with European markets is a plus)
• Speak English fluently
• Type at least 160 characters per minute
• Are confident using CRM systems, live chats, and ticketing tools
• Are stress-resistant, empathetic, detail-oriented, and customer-focused

What you'll achieve in the first 2 months:

• Complete training and become familiar with all internal tools and processes
• Hit target KPIs for speed and service quality
• Participate in regular team meetings and monthly product/process knowledge checks
• Learn to analyze feedback and support service improvement

What we offer:

• Competitive salary (discussed during the interview)
• Paid training (
  2 Months
  )
• Transparent growth and grading system

How to join us:

1. Take the test
2. Interview with a recruiter
3. Interview with the team lead

Role Description

This is a full-time on-site role for a Field Support Manager located in Lagos State, Nigeria. The Field Support Manager will be responsible for overseeing the daily operations and activities of field support teams, ensuring effective and timely response to customer inquiries and issues. They will coordinate field operations, provide technical support, manage and train team members, and ensure customer satisfaction. The role also involves reporting and data analysis to improve processes and services.

Qualifications

• Experience in managing field operations and teams
• Technical support and troubleshooting skills
• Customer service and communication abilities
• Strong organizational and time management skills
• Proficiency in data analysis and reporting
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in a relevant field
• Experience in the technology or telecommunications industry is a plus

Job Title : Operations Support Manager – Autogirl

Location: Lagos, Nigeria

Salary: ₦200,000 per month

Autogirl, Nigeria's leading vehicle rentals marketplace, is looking for an Operations Support

Manager to oversee and optimize our operations across drivers, hosts, vehicles, and customer

coordination. This role is crucial to ensuring smooth daily execution, high-quality customer

experiences, and operational excellence.

Key Responsibilities

●

Operations Oversight & Coordination

○

Manage daily bookings, driver assignments, and host coordination.

○

Ensure accurate records across booking sheets, trackers, and reports.

○

Monitor and oversee fueling processes, PetroApp, and vehicle readiness.

●

●

Customer & Vehicle Coordination

○

Collaborate with Customer Support to allocate vehicles and drivers.

○

Ensure fair distribution of bookings among hosts.

○

Troubleshoot booking conflicts, vehicle shortages, or driver issues.

Team Leadership & Development

○

Supervise the operations support team and ensure SOP compliance.

○

Conduct training, weekly meetings, and one-on-one coaching.

○

Provide feedback, manage performance, and resolve disputes.

●

●

Reporting & Performance Tracking

○

Prepare weekly and monthly operations reports.

○

Track KPIs such as booking fulfillment, driver punctuality, and customer

satisfaction.

○

Escalate unresolved issues promptly with full documentation.

Process Improvement & Compliance

○

Streamline workflows and integrate feedback for better efficiency.

○

Maintain compliance with company policies and legal standards.

○

Lead process improvements and ensure accurate documentation.

Requirements

●

●

●

●

●

Proven experience in operations management or fleet/logistics coordination.

Strong organizational and leadership skills.

Ability to manage multiple teams and stakeholders under pressure.

Excellent communication and reporting skills.

Familiarity with vehicle operations, bookings, or ride-hailing platforms is a plus.

What We Offer

●

●

●

A competitive monthly salary of ₦200,000.

The opportunity to work with Nigeria's largest vehicle rentals marketplace.

A fast-paced, innovative environment driving the future of mobility.

Operations Support Manager – Autogirl

Location:

Lagos, Nigeria

Salary:

₦200,000 per month

Autogirl, Nigeria's leading vehicle rentals marketplace, is looking for an
Operations Support Manager

to oversee and optimize our operations across drivers, hosts, vehicles, and customer coordination. This role is crucial to ensuring smooth daily execution, high-quality customer experiences, and operational excellence.

Key Responsibilities

• Operations Oversight & Coordination
• Manage daily bookings, driver assignments, and host coordination.
• Ensure accurate records across booking sheets, trackers, and reports.
• Monitor and oversee fueling processes, PetroApp, and vehicle readiness.
• Customer & Vehicle Coordination
• Collaborate with Customer Support to allocate vehicles and drivers.
• Ensure fair distribution of bookings among hosts.

• Troubleshoot booking conflicts, vehicle shortages, or driver issues.

• Team Leadership & Development

• Supervise the operations support team and ensure SOP compliance.
• Conduct training, weekly meetings, and one-on-one coaching.

• Provide feedback, manage performance, and resolve disputes.

• Reporting & Performance Tracking

• Prepare weekly and monthly operations reports.

• Track KPIs such as booking fulfillment, driver punctuality, and customer satisfaction.

• Escalate unresolved issues promptly with full documentation.

• Process Improvement & Compliance

• Streamline workflows and integrate feedback for better efficiency.

• Maintain compliance with company policies and legal standards.
• Lead process improvements and ensure accurate documentation.

Requirements

• Proven experience in
  operations management

or
fleet/logistics coordination

.

• Strong organizational and leadership skills.

• Ability to manage multiple teams and stakeholders under pressure.

• Excellent communication and reporting skills.

• Familiarity with vehicle operations, bookings, or ride-hailing platforms is a plus.

What We Offer

• A competitive monthly salary of
  ₦200,000

.

• The opportunity to work with Nigeria's largest vehicle rentals marketplace.

• A fast-paced, innovative environment driving the future of mobility.

How to Apply:

Send your CV and a brief cover letter to

with the subject:
Operations Support Manager Application

.

Today

J

Port Harcourt & Rivers State Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Executive level
• Experience Length : 10 years

JOB TITLE: Technical Support Manager – Field Services

JOB LOCATION: Port Harcourt, Rivers

ADVERTISEMENT

Job Details

• Siemens Energy is seeking a Technical Support Manager – Field Service to join our team.
• This role involves supporting high-profile customers across Nigeria, West Africa, and Africa.
• The successful candidate will provide first-level engineering and technical support for control systems, package, and mechanical-related issues to both internal and external customers.
  This includes developing work-packs/procedures for all outages and projects.

Responsibilities

• Provide technical support expertise for control systems, package, and mechanical issues.
• Develop work-packs and procedures for outages and projects.
• Analyze problems and provide professional guidance in resolving issues.
• Occasionally travel to provide onsite technical support.
• Ensure compliance with company and customer EHS policies.
• Provide 1st line support to field service engineers during shutdowns and projects.
• Manage the creation and preparation of work-packs for field service engineers.
• Provide 24-hour support functionality via an out-of-hours support hotline.
• Implement processes for report approvals and design changes.
• Maintain technical libraries, share-drives, and knowledge databases.
  Interact with the service engineering department to optimize procedures.

Project Role

• Deliver major specialist tasks on time and within budget.
• Support major projects and control assigned specialist tasks and manpower.
• Coordinate complex troubleshooting activities.
• Contribute to the development of methods and technical policies.
  Generate new business opportunities.

Customer Liaison & Communication

• Communicate technical issues with clarity and precision.
  Liaise with internal customers (PCC, Market Support, Management, Engineering) and external customers (end users, suppliers, regional entities).

Complexity Of Work

• Perform complex technical tasks in rotating equipment.
• Understand and coordinate a range of technical activities.
  Contribute original thought and new insights into difficult issues.

Responsibility

• Provide technical knowledge and information within the field.
• Contribute to field engineers' training, technical audits, work planning, strategic development, and Health & Safety.
  Generate technical procedures and reports for customers.

Requirements

• University degree in Electrical, Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
• Working towards or has COREN status.
• Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
  A master's degree in engineering is an added advantage.

Technical Knowledge & Experience

• Controls System and Mechanical Engineer with over 10 years of experience.
• Proven technical expertise in rotating equipment.
• Proficiency in MS Office tools, including MS Projects.
• High awareness of commercial and market considerations.
• Graduate-level competency across a range of engineering subjects.
• Experience in decision-making and technical judgment.
  Ability to develop new approaches and strategic acumen.

Skills

• Understand control systems, engine, and compressor mechanical systems.
• Diagnose related problems and interface with product lead centers.
• Provide support to customers' field staff and PCC through the Service Help Desk.
  Communicate effectively and work clearly under pressure.

How To Apply

To apply for the ongoing Siemens job recruitment, visit the job APPLICATION PORTAL to submit your application

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