27 Support Staff jobs in Nigeria
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 4 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
0
Technical Customer Support Officer
Estuary Business Solution Ltd
Posted 6 days ago
Job Viewed
Job Description
You will be responsible for providing front-line primary business and technical support to clients on various issues and problems relating to business engagement and technical readiness of EBS Products and Services. You will also be responsible for responding to, documenting and resolving customer queries for resolution in a timely manner.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 62 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
2
IT Support
Haus Strom Limited
Posted 2 days ago
Job Viewed
Job Description
Location: Ikeja, Lagos
Type: Full Time br>Company: Energy & Utilities
Minimum Qualification: ND
Experience Level: Entry level
Working Hours: Full Time, Mon-Fri
JOB SUMMARY
We are seeking an IT support officer and professional to provide technical assistance, address hardware, software, and network issues, and ensure seamless IT operations throughout the organisation.
JOB DESCRIPTION/REQUIREMENTS
Responsibilities:
Provide technical Assistance to all users.
Troubleshoot and resolve all hardware, software, and network-related issues promptly.
Set up and manage User accounts, workstations, and hardware.
Offer basic guidance on IT policies, best practices, and security protocols.
Collaborate with the IT team to escalate and resolve more complex technical issues.
Requirements:
OND in computer science or a related field.
2-3 years of experience as an IT Support officer is needed.
Basic understanding of Windows/macOS Operating systems, Microsoft Office Suite, and common troubleshooting methods.
A male candidate is preferred.
Type: Full Time br>Company: Energy & Utilities
Minimum Qualification: ND
Experience Level: Entry level
Working Hours: Full Time, Mon-Fri
JOB SUMMARY
We are seeking an IT support officer and professional to provide technical assistance, address hardware, software, and network issues, and ensure seamless IT operations throughout the organisation.
JOB DESCRIPTION/REQUIREMENTS
Responsibilities:
Provide technical Assistance to all users.
Troubleshoot and resolve all hardware, software, and network-related issues promptly.
Set up and manage User accounts, workstations, and hardware.
Offer basic guidance on IT policies, best practices, and security protocols.
Collaborate with the IT team to escalate and resolve more complex technical issues.
Requirements:
OND in computer science or a related field.
2-3 years of experience as an IT Support officer is needed.
Basic understanding of Windows/macOS Operating systems, Microsoft Office Suite, and common troubleshooting methods.
A male candidate is preferred.
This advertiser has chosen not to accept applicants from your region.
3
IT Support
Anambra, Anambra
Fort Knox Outsourcing
Posted 5 days ago
Job Viewed
Job Description
Job Title: Network Installer
Location: Enugu, Anambra, Imo, Abia, Ebonyi, Benue br>Job Type: Full-time
Salary: 199,000
Duties / Responsibilities
· Coordinate with dispatch for daily appointments br>· Carry material and stage for installer at the customer's' premises. br>· Guide, coordinate and oversee fellow installers. br>· Assist with accessories and device collection from assigned stock pick up point as needed. br>· Assist with the completion of tasks within allotted time frame br>· Review paperwork with customers where needed. br>· Wear all identification, safety and courtesy equipment at all times. br>· Educate customers about benefits and up-sell to customers add on sales products br>· Educate customers on the features and functionality of installed products br>· Test electrical equipment or systems to ensure proper functioning of routers and service. br>· At times, crawl into small spaces, work in all climates and remain physically fit. br>· Maintain installation tools and equipment in safe working order. br>· Assist in the removal and installation of materials in customer’s premises. · Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries. br>· Provide Reports of Works done with the corresponding Time sheet for daily submission. br>REQUIREMENTS
· Minimum high school diploma, trade school Diploma. br>· Degree in IT or Engineering (preferred) br>· 1-2 years Previous trade experience a plus br>· Strong troubleshooting abilities br>· splicing and racking abilities br>· Managing multiple requests and complexities br>· Onboarding of new clients utilizing br>· · Working in non-traditional spaces such as roofs or basements. < r>· Hands-on experience installing and adjusting the equipment involved is preferred br>· Exposure to working in strenuous fields or environments
Location: Enugu, Anambra, Imo, Abia, Ebonyi, Benue br>Job Type: Full-time
Salary: 199,000
Duties / Responsibilities
· Coordinate with dispatch for daily appointments br>· Carry material and stage for installer at the customer's' premises. br>· Guide, coordinate and oversee fellow installers. br>· Assist with accessories and device collection from assigned stock pick up point as needed. br>· Assist with the completion of tasks within allotted time frame br>· Review paperwork with customers where needed. br>· Wear all identification, safety and courtesy equipment at all times. br>· Educate customers about benefits and up-sell to customers add on sales products br>· Educate customers on the features and functionality of installed products br>· Test electrical equipment or systems to ensure proper functioning of routers and service. br>· At times, crawl into small spaces, work in all climates and remain physically fit. br>· Maintain installation tools and equipment in safe working order. br>· Assist in the removal and installation of materials in customer’s premises. · Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries. br>· Provide Reports of Works done with the corresponding Time sheet for daily submission. br>REQUIREMENTS
· Minimum high school diploma, trade school Diploma. br>· Degree in IT or Engineering (preferred) br>· 1-2 years Previous trade experience a plus br>· Strong troubleshooting abilities br>· splicing and racking abilities br>· Managing multiple requests and complexities br>· Onboarding of new clients utilizing br>· · Working in non-traditional spaces such as roofs or basements. < r>· Hands-on experience installing and adjusting the equipment involved is preferred br>· Exposure to working in strenuous fields or environments
This advertiser has chosen not to accept applicants from your region.
4
I.T Support
Lagos, Lagos
Troloppe Property Services
Posted 12 days ago
Job Viewed
Job Description
Job Title: I.T Support
br>Location: Marina, Lagos
Employment Type: Full-tim
About the Role
We are seeking a motivated and detail-oriented Junior Full Stack Developer to join our growing real estate technology team.
You will support the development of digital tools and platforms that enhance the way we list properties, manage clients, and operate internally.
This role is ideal for someone with a passion for both frontend and backend development and a keen interest in real estate.
You will work with experienced developers and cross-functional teams to maintain, improve, and develop new features on our platforms using Angular (frontend) and Laravel PHP (backend).
You will also provide basic technical and hardware support across the organization.
Key Responsibilities
. Assist in developing and maintaining internal and customer-facing applications.
. Build intuitive user interfaces using Angular.
. Support backend development using Laravel (PHP).
. Help integrate and maintain property listing systems and CRM tools.
. Troubleshoot application bugs and hardware-related technical issues.
. Participate in team meetings, code reviews, and collaborative planning sessions.
. Stay current with trends in web development and the real estate tech space.
Requirements
. Interested candidates should possess a Bachelor’s Degree < r>. 2 - 3 years of experience (including internships or freelance work) in full stack development.
. Basic understanding of Angular and Laravel (PHP).
. Familiarity with HTML, CSS, JavaScript, and SQL databases.
. Willingness to learn and adapt in a fast-paced environment.
. Good communication and problem-solving skills.
. Ability to provide basic IT and hardware support when needed.
Nice to Have:
. Previous experience working in a real estate or property management environment.
. Familiarity with Git, APIs, or property listing tools.
. Exposure to cloud platforms (e.g., AWS, Firebase) is a plus.
br>Location: Marina, Lagos
Employment Type: Full-tim
About the Role
We are seeking a motivated and detail-oriented Junior Full Stack Developer to join our growing real estate technology team.
You will support the development of digital tools and platforms that enhance the way we list properties, manage clients, and operate internally.
This role is ideal for someone with a passion for both frontend and backend development and a keen interest in real estate.
You will work with experienced developers and cross-functional teams to maintain, improve, and develop new features on our platforms using Angular (frontend) and Laravel PHP (backend).
You will also provide basic technical and hardware support across the organization.
Key Responsibilities
. Assist in developing and maintaining internal and customer-facing applications.
. Build intuitive user interfaces using Angular.
. Support backend development using Laravel (PHP).
. Help integrate and maintain property listing systems and CRM tools.
. Troubleshoot application bugs and hardware-related technical issues.
. Participate in team meetings, code reviews, and collaborative planning sessions.
. Stay current with trends in web development and the real estate tech space.
Requirements
. Interested candidates should possess a Bachelor’s Degree < r>. 2 - 3 years of experience (including internships or freelance work) in full stack development.
. Basic understanding of Angular and Laravel (PHP).
. Familiarity with HTML, CSS, JavaScript, and SQL databases.
. Willingness to learn and adapt in a fast-paced environment.
. Good communication and problem-solving skills.
. Ability to provide basic IT and hardware support when needed.
Nice to Have:
. Previous experience working in a real estate or property management environment.
. Familiarity with Git, APIs, or property listing tools.
. Exposure to cloud platforms (e.g., AWS, Firebase) is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Sales Support Intern
Lagos, Lagos
Schlumberger
Posted 4 days ago
Job Viewed
Job Description
Sales Support Intern
**Lagos - Nigeria**
**About SLB**
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all across the organization.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally
**Sales Support Intern**
The Sales Support Intern supports the preparation of proposals based on customers incoming requests for quotes.
**Responsibilities**
+ Support assigned business line to meet customer requirements.
+ Review technical and commercial specifications and documents.
+ Support quote development for assigned business line.
+ Coordinate with the appropriate costing/pricing authority for assigned business line.
+ Provide solutions or offer alternatives to customer inquiries that meet their requirements.
**Experience & Exposures:**
+ Recent graduate in a Geoscience field.
+ Proficient in the use of Microsoft office.
+ Candidate should be adaptable and self-driven.
+ Candidate must have completed NYSC
SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
**Lagos - Nigeria**
**About SLB**
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all across the organization.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally
**Sales Support Intern**
The Sales Support Intern supports the preparation of proposals based on customers incoming requests for quotes.
**Responsibilities**
+ Support assigned business line to meet customer requirements.
+ Review technical and commercial specifications and documents.
+ Support quote development for assigned business line.
+ Coordinate with the appropriate costing/pricing authority for assigned business line.
+ Provide solutions or offer alternatives to customer inquiries that meet their requirements.
**Experience & Exposures:**
+ Recent graduate in a Geoscience field.
+ Proficient in the use of Microsoft office.
+ Candidate should be adaptable and self-driven.
+ Candidate must have completed NYSC
SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support staff Jobs in Nigeria !
6
Field Support Officer
Abeokuta, Ogun
Dexnova consulting limited
Posted 2 days ago
Job Viewed
Job Description
Position: Field Support Officer
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
br>We are hiring in the following Location: Lagos (Jakande, Surulere, Festac, Badagry, Ikorodu, Alaapere, Ketu), Ogun State (Ijebu-ode, Abeokuta, and Shagamu), Osun State, Akwa Ibom (Uyo), Delta State
Employment Type: Full-time
Reports To: Field Support Manager / Team Lead
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>They empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payment integration into Africa’s growing digital economy. < r>
What You’ll Do: < r>
-Deploy & Configure Terminals
-Handle logistics of rolling out ARCA POS terminals (Next-Gen POS, card-switching devices) to merchants. Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support—either through merchant visits or remotely—to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Track deployed vs. active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed. Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, SIM cards, chargers, receipt papers, etc and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols. Ensure that all terminal updates, security patches, and device changes align with company policies.
What You Bring:
Education: OND / NCE / Higher National Diploma (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>Hot Nigerian Jobs
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills, capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization < r>
Why Join ARCA?
-Play a pivotal role in scaling Africa’s digital payments infrastructure < r>-Hands-on, impactful field work with direct merchant interaction
-Be at the forefront of fintech innovation in card issuance, acquiring, and terminal management
-Dynamic, growth-oriented environment in Lagos’s tech-forward payment space
This advertiser has chosen not to accept applicants from your region.
7
Field Support Officer
Uyo, Akwa Ibom
Dexnova consulting limited
Posted 5 days ago
Job Viewed
Job Description
Candidates from the following locations are strongly advised to apply:
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
Benin br>Jakande (Lekki), Lagos state
Surulere, Lagos state
Festac/Badagry, Lagos state
Ikorodu/Alapere/Ketu, Lagos state
Ogun State (Ijebu-Ode, Abeokuta, Sagamu)
Osun State
Akwa Ibom (Uyo)
Delta state
Job Summary
Our client is an advanced fintech platform driving Africa’s digital payments revolution. They deliver innovative, inclusive solutions across the open banking ecosystem, spanning card switching and processing, card issuing (Visa & Mastercard), next-gen POS terminals, agency banking, ACH switching, automated settlements, e-commerce, QR/NFC-specific processing, disbursement tools, and terminal management with analytics. < r>
We empower financial institutions and SMEs to accept, process, and manage payments efficiently across devices and channels, enabling seamless payments integration into Africa’s growing digital economy. < r>
Employment Type: Full-time
Responsibilities
-Deploy & Configure Terminals
-Handle logistics of rolling out POS terminals (Next-Gen POS, card-switching devices) to merchants.
-Configure, test, and prepare terminals to ensure seamless operation in the field.
-Merchant Training & Support
-Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage. < r>-On-Site & Remote Troubleshooting
-Provide front-line technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
-Monitoring & Reporting
-Track deployed and active terminals, identify under-performing or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
-Consumables & Inventory Management
-Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
-Compliance & Change Management
-Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
• Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments < r>• Hands-on with various POS terminals, technical troubleshooting, and merchant support workflows < r>
Skills:
• Strong knowledge of POS terminal hardware/software setup and diagnostics < r>• Excellent communication skills capable of explaining technical concepts simply < r>• Skilled in using smartphones, email, and web tools for real-time reporting < r>• Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays < r>
Nice-to-Haves:
• Experience in ACH switching, agency banking, or card issuing ecosystems < r>• Analytical mindset for terminal performance metrics and uptime optimization
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Lagos, Lagos
New Tech
Posted 11 days ago
Job Viewed
Job Description
- Deploy and manage Dockerized Laravel/Python web apps on Azure App Service or VMs
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
This advertiser has chosen not to accept applicants from your region.
9