138 Support Specialist jobs in Nigeria

We're looking for a friendly and resourceful Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll provide top-notch support to our customers, resolving their queries and issues in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

• Resolve customer complaints and issues in a professional and courteous manner

• Provide accurate and helpful information about our products/services

• Maintain accurate records of customer interactions

• Continuously improve knowledge of our products/services to provide better support

Requirements:

• 1-2 years of customer support experience

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Proficiency in customer support software and technology

Nice to Have:

• Experience with ticketing systems (e.g., Zendesk, Freshdesk)

• Knowledge of CRM software (e.g., Salesforce)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Sling is transforming customer messaging across Africa by providing affordable, scalable, and reliable communication solutions. From SMS and RCS to WhatsApp and beyond, we empower businesses to connect with their customers at scale.

We are looking for a Technical Support Specialist (Fully Remote) to join our fast-growing team. This role will be critical in ensuring seamless onboarding of sender IDs across multiple platforms, resolving downtime issues with providers, and managing tasks effectively using our GitHub issue board. You'll play a key role in delivering reliable messaging solutions for our clients—all from the comfort of your remote workspace.

Key Responsibilities

• Onboard new sender IDs on Truecaller, SMS, RCS, and WhatsApp.
• Monitor platform performance and report downtimes to providers promptly.
• Use GitHub issue board to track, manage, and close technical support tasks.
• Collaborate with internal teams to ensure smooth client onboarding and service delivery.
• Maintain detailed documentation of processes, issues, and resolutions.

Requirements

• Experience in technical support, telecommunications, or messaging platforms.
• Familiarity with Truecaller, SMS, RCS, and WhatsApp Business APIs is a plus.
• Strong organizational skills with the ability to manage multiple tasks via GitHub or similar tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet monthly targets.

How to Apply:
Interested applicants should send their CVs to

, clearly stating the role they are applying for in the subject line.

Application Deadline: 21st September 2025

Today

L

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Job Overview

The Technical Support role is integral to maintaining and enhancing customer satisfaction by providing technical assistance and problem-solving solutions. As a junior-level team member, this position serves as the first point of contact for clients experiencing technical difficulties. By effectively addressing and resolving issues, you help ensure smooth operations, enhance user experiences, and promote the company's commitment to exemplary service. This position plays a crucial role within the company by acting as a bridge between customers and the product development team. By understanding and articulating customer challenges, you will contribute to the continuous improvement of products and services. The role fosters collaboration with various departments, ensuring customer feedback is addressed promptly and innovation is embraced in problem resolution.

Key Responsibilities

• Respond to customer inquiries and technical issues via phone, email, or chat.
• Diagnose and troubleshoot software and hardware problems, providing solutions where possible.
• Document technical issues and resolutions in the company's support system.
• Work closely with senior technical staff for complex problem resolution and escalation.
  Provide clear, concise technical guidance and support to improve the user's experience.

Required Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
  Basic understanding of computer systems, networks, and software applications.

Desired Skills

• Strong communication and interpersonal skills.
• Basic scripting or programming knowledge.
  Experience with helpdesk software or ticketing systems.

<

This role is for you if you…

You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment.

Are a proactive problem-solver with strong critical thinking and a customer-first mindset.

Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms.

Thrive in a fast-paced, fully remote culture and love working with international teams.

Communicate clearly, diplomatically, and with empathy.

This role is NOT for you if you…

Need layers of process or someone to constantly tell you what to do

Prefer "business as usual" over change

Want a team where mediocre is okay

Have never worked remotely and think async means "lonely"

Are waiting for permission instead of taking initiative

Job requirements

As a CSM, you will focus on Customer Retention, Onboarding and SaaS client management. In more detail:

You will own a portfolio of customers mainly in the Netherlands, supporting clients in retail and e-commerce to reach their business goals through Publitas.

Understand each customer's objectives, create tailored success plans, and act as a strategic advisor throughout their journey.

Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs

Manage onboarding and product training, ensuring each client launches successfully and reaches value fast.

Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay

Monitor key account health metrics and act swiftly to resolve issues or risks of churn.

Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience.

Contribute to our learning culture, sharing insights, customer feedback, and process improvements.

Who you are…

Customer champion: You put client goals at the center and work relentlessly to help them succeed.

Proactive problem-solver: You don't wait for instructions - you spot risks early and act fast.

Strategic advisor: You go beyond support and guide customers toward growth and expansion.

Clear communicator: You explain complex things simply and handle tough conversations with empathy.

Ownership-driven: You take responsibility for outcomes, not just tasks.

What We Provide to Help You Win…

Salary: €45,000–€65,000 per year (gross), depending on your experience level and location.

25 vacation days + your local national holidays

A top-tier MacBook and remote-ready gear

Monthly wellness budget to invest in your health

Co-Working allowance

Events, training, or courses that directly and primarily contribute to your work at Publitas

Free books on Kindle and Audible

Free Publitas Swag (merchandise)

How to Apply…

We don't ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you're truly great at.

Instead, we ask smart questions and give you a chance to show us what you'd bring to the role.

No fluff. Just real insight into what it's like to work together.

Apply Now

Job Summary:

E'Sorae Group is seeking a dedicated and proactive IT Support Specialist to join our growing team. This role is crucial in ensuring the smooth and efficient operation of our IT infrastructure across all our brands. The ideal candidate will be the first point of contact for technical issues, provide essential support to end-users, and contribute to the maintenance of our network and server environments. If you are passionate about technology, eager to learn, and thrive in a fast-paced environment, we encourage you to apply

Key Responsibilities:

• Provide first-line technical support to all staff members, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Manage user accounts and access permissions, ensuring data security and compliance.
• Assist in the basic maintenance and monitoring of network infrastructure and server room operations.
• Support cybersecurity initiatives by educating users, implementing security best practices, and responding to minor security incidents.
• Document IT procedures, solutions, and inventory.
• Collaborate with external IT vendors and service providers when necessary.
• Contribute to IT asset management and procurement.
• Provide support for various E'Sorae Group business units as required.

Qualifications & Experience:

• Bachelor's Degree or HND in Computer Science, Information Technology, or a related field.
• Minimum of 2-3 years of proven experience in an IT Support role.
• Strong foundational knowledge of networking concepts (TCP/IP, LAN/WAN, Wi-Fi).
• Basic understanding of cybersecurity principles and best practices.
• Experience with server room management and basic server hardware troubleshooting.
• Proficiency in operating systems (Windows, macOS) and Microsoft Office Suite.
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently and as part of a team in a dynamic environment.

Experience with Odoo ERP system is a significant advantage.

Job Type: Full-time

Pay: ₦150, ₦400,000.00 per month

We are seeking a technically proficient CRM Support Specialist to join our team. This role

requires not only strong customer service skills and understanding of trading concepts but also

the ability to independently diagnose and handle technical issues .

Responsibilities

● Respond to customer inquiries related to trading, account issues, and platform

navigation via our CRM system.

● Provide clear and accurate support on topics such as margin calculations, leverage,

and trading execution .

● Use Chrome DevTools to inspect API requests and network activity to help identify or

escalate technical issues.

● Independently test and troubleshoot CRM integrations using tools such as Postman ,

including API authentication, request/response inspection, and error handling.

● Proactively diagnose integration issues between the CRM and third-party tools (e.g.,

payment gateways, etc).

● Collaborate with internal teams by providing detailed technical findings (logs, request

payloads, response codes, etc.).

● Track unresolved issues, follow up with stakeholders, and help drive them to resolution.

● Adapt to flexible work hours , including night shifts , with the ability to work

independently when technical teams are unavailable.

Requirements

● Strong organizational skills and the ability to manage multiple customer interactions in a

fast-paced environment.

● Proven experience with CRM systems and understanding of support workflows.

● Solid grasp of margin, leverage, order types , and other trading-related concepts.

● Hands-on experience with Chrome DevTools and Postman to debug front-end and

API-related issues.

● Familiarity with REST APIs , including authentication methods, error handling, and

request/response formats (JSON).

● Familiarity with HTML, CSS , and JavaScript is a plus for inspecting web elements and

understanding client-side behavior during troubleshooting.

● Understanding of integration workflows (e.g., webhooks, third-party services, tokens).

● Excellent written and verbal communication skills to document issues clearly and

interface with both customers and internal tech teams.

● Technically self-sufficient with a strong problem-solving mindset and a willingness to

learn new tools and processes.

Job Type: Full-time

Pay: ₦400, ₦550,000.00 per month