6 Support Representative jobs in Nigeria
Client Service Officer
Lagos, Lagos
Jenniez School of African Interior Design
Posted 11 days ago
Job Viewed
Job Description
Job Summary:
br>The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
br>The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
This advertiser has chosen not to accept applicants from your region.
0
Client Service Representative Intern
LD&D Consulting
Posted 1 day ago
Job Viewed
Job Description
Job Title: Client Service Relationship Intern
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
Lagos, Lagos
New Tech
Posted today
Job Viewed
Job Description
- Deploy and manage Dockerized Laravel/Python web apps on Azure App Service or VMs
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
br>- Set up and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
- Manage Microsoft 365 tenant, including Exchange Online, Teams, and OneDrive
- Handle user provisioning, licensing, and role-based access in Azure AD / Microsoft 365 Admin Center
- Monitor application and system performance using Azure Monitor, Log Analytics, and Application Insights
- Apply basic security configurations including firewalls, RBAC, and Key Vault
- Document infrastructure, deployment processes, and system configurations
This advertiser has chosen not to accept applicants from your region.
2
Technical Support officer (Mechanical /Electrical)
Lagos, Lagos
Imagelinks West Africa Ltd
Posted 9 days ago
Job Viewed
Job Description
- Work with the project engineer to supervise and monitor the maintenance and repair of extinguishers and equipment and ensure that the - maintenance and repair work is carried out promptly and efficiently.
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
- Work with the project engineer to advise officers of the procurement and supply section on parts which are not readily available br>- Provide technical support to the engineering team in executive projects
- To assist and Guide tradesmen on Technical matters
- To ensure that health and safety measures are put in place and complied with
- To carry out preliminary surveys and collect data and information required by the engineer
- Investigate Technical aspects and root cause of problems
- Initiate corrective actions to rectify problems
- Implement best practice in developing technical solutions
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 21 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 51 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
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